Trusted Agent profile · Cramlington
★★★★★
1,203 reviews across 3 platforms
Blagdon House, Smithy Square, Cramlington, NE23 6QL, NE23 6QL
Pattinson's office in Cramlington, at Blagdon House, is rated 4.3 out of 5 across 1,203 reviews on three platforms, including 79 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Pattinson Cramlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cramlington.
Every review we hold for the Cramlington office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant service from Angie McClarence and her colleagues at Pattinson Cramlington. Once valuation was agreed our house had 4 viewings booked within a couple of day, and an offer was accepted at full asking price. Angie kept us updated throughout the process and was always quick to chase solicitors for progress etc. Highly recommended!
5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Hi Helen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract. Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor. We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange. We appreciate your feedback and wish you the best moving forward.
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
5/5
GoogleI sold two properties with Pattinson Cramlington branch recently, one by auction and one through the regular market. The process went very smoothly with quick sales achieved in both cases. The staff have all been very friendly and helpful and have given good advice along the way. In particular I'd like to thank Angie M, Gemma J (both at Cramlington) and also Iain W at Pattinson Auctions. Great service, lovely people and highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotRe modeling project
Gr8 professional service.
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
GoogleVery happy with Angie and her proactive attitude and prompt responses to queries. She was very professional at all times and was understanding and supportive of my thoughts and decisions. The office staff were helpful and courteous too. Many thanks.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
5/5
TrustpilotEloise Wallace was great!
Eloise was great helping us with moving into our new house! Talked us through the whole thing and made sure we were at ease. Also helped us to get the move in date we wanted. Would 100% recommend using pattinsons when renting somewhere.
5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
1/5
TrustpilotI went to view a property in Harrow…
I went to view a property in Harrow that is being sold via auction by Pattinson. The agent gave me the brochure and to my dismay I see that Pattinson are charging 6% of the property price to the buyer. This amounts to £30,000 in order for them to hold an online auction for the property.This is a daylight robbery and does not serve the buyer or seller well. This fee should not be more than 1.5%. I decide to not go ahead and bid.
5/5
TrustpilotFriendly staff and most of all…
Friendly staff and most of all excellect customer service . Thans to pattinsons for getting me a property when i was homeless ...
Thank you so much for this lovely review Jordan! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotShowed me round the property
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
5/5
GoogleFrom the initial enquiry about selling our property all the staff were professional, knowledgeable, friendly and very helpful. All during the process, nothing was too much trouble and when we either rang or called in, we were always made …
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
1/5
TrustpilotVery unprofessional
Very unprofessional, told us our offer was agreed and vendor was happy and property would have no more viewings and then suddenly they said they had a higher offer. Depends who you speak to, some staff seem very inexperienced. Must be one of the only estate agents who allow viewings once an offer has been accepted. However when I went to buy a property they wouldn't let me view as they said the offer had been accepted, so contradicting themselves, even when I tried to explain this, no apology just said this was usual practise!!!
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
GoogleWe sold our house with Pattinson Cramlington, and I can't recommend their service high enough! Everyone - and especially Angie! - was extremely professional and gave us great advice. They were always there when we had questions, and they made sure that we would get the best possible outcome. We wanted to sell quickly as we had already seen a property that we liked and were keen to make an offer, but obviously we still needed market value for our home. 7 days after Angie had come over to take photos etc, and 6 days after the property went on the market, we accepted an offer that was over asking price! Absolutely amazing service! Still cannot believe they sold our house so quickly :)
5/5
TrustpilotSales genius
When we made the decision to put our home up for sale we were instantly put at ease by Rachel Ratcliffe. She made the process very easy, kept us well informed and her communication meant we knew what was happening when. She really is a peoples person and is very good at what she does. She also helped secure our offer on our new home! Thank you Rachel
5/5
TrustpilotCouldn’t have been more impressed with…
Couldn’t have been more impressed with Keith Pattinson who took care of the sale of my home and purchase of another. Lyndsay was fantastic from start to finish! Very professional and nothing was too much for her. Kept us updated from start to finish. Would highly recommend A+++++++++++++++++
1/5
TrustpilotSeller beware! Can't sell if people can't view
I'm a prospective cash buyer trying to arrange viewings on 2 properties up for sale with Pattinson's. They promised a call back last week to sort out some viewings but never did. When I called back today for an update, the person trying to transfer my call didn't realise that I could hear what was being said - the person on the other end couldn't be bothered to take the call and argued loudly with the first person - I could hear it all!! And when she told me she was "having difficultly transferring" so the other person would phone me back directly, what a surprise - still no call back hours later! So unprofessional. So what sort of service are they actually providing to sellers? It's not surprising to me now that the properties have been on the market for many months unsold - not just market conditions with that sort of response.In this case, I guess it's a case of SELLER beware rather than buyer beware!
Hi. We are sorry this is not what we expect from our team at all. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. and so we can speak to the team member directly.
1/5
TrustpilotWhat a waste of time.
What a waste of time.I had an agreement with them to pay a tenancy upfront , then they said it would be better to pay monthly as long as I had a guarantor. So after going through the whole referencing process and obtaining a garantor .They went back on their word and asked for the full tenancy which after the agreement of monthly payments .I was not happy about this as I like to be a man of my word and after eventually agreeing as I had no other choice , was still refused .Wether down to the agents or landlord , my experience was unprofessional and untrustworthy .
Hi Rob. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
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Tell us what you need and we'll put you in touch. Pattinson Cramlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cramlington.
