Every review we hold for the Cramlington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWell Done Cramlington Team
From the initial valuation and the production of the virtual tour video every member of the Cramlington Branch have worked extremely hard providing a quality personal service, both on the sale and purchase. it's a very stressful time selling and buying however the staff always had time to listen to our questions and helped to make it all happen as smooth as possible. Due to their knowledge of clients requirements the house was sold within 24 hours. Well done to every member of the Cramlington team you have all worked so hard. We thank you for your patience and understanding. 😁
Frank · 16 October 2022
★★★★★ 5/5
GoogleHaving used Pattinsons for both letting and selling a home I can highly recommend this company on both accounts. They are highly knowledgeable of the current market and get the job done in record time..I had viewers for my property within an hour of being on the market and sold the property within 24hrs , for letting they took on board what I asked and had the perfect tenant again within 24hrs and moved in under a week. Cannot fault this company and the staff.
Michelle · 16 October 2022
★★★★★ 5/5
TrustpilotLyndsay was brilliant
Lyndsay was brilliant. She was knowledgable and really helpful, thank you for your help.
Mr · 26 February 2024
★★★★★ 5/5
TrustpilotCouldn’t thank Lynsdsay and her team…
Couldn’t thank Lynsdsay and her team enough, great communication all throughout valuation of our home and putting it up for sale. Would highly recommend and would definitely use again!
Miss · 17 January 2023
★★★★★ 5/5
TrustpilotWhat an absolutely first class level of…
What an absolutely first class level of customer service from the staff at Pattinson’s. My father’s home had to be sold in order to fund his care, which is stressful to say the least! The team at Pattinson’s were so supportive throughout the process and managed the sale professionally and effectively from start to finish. I couldn’t believe how helpful and empathetic they were, what a lovely team. Thank you so much for all your hard work!
Rob · 16 January 2023
★★★★★ 5/5
TrustpilotGood information about available…
Good information about available properties, very prompt responses to queries, and excellent problem-solving. Particular thanks to Sophie and Marc.
Susan · 31 October 2023
★★★★★ 5/5
TrustpilotVery friendly service and always…
Very friendly service and always available to answer any queries, question or concerns. This is my first time using the service and was very nervous. The Lettings Administrator was extremely reassuring, helpful and always on hand to answer. Highly recommend!
James · 22 July 2021
★★★★★ 5/5
TrustpilotI moved to the area for work and needed…
Excellent service. I moved to the area for work and needed a fast turnaround. I would like to thank Joanne and the team for helping me find my flat and ensuring everything was done very quickly, in a week I was moving in and everything went smoothly.
Cat · 24 May 2019
★★★★★ 5/5
GoogleAngie was absolutely fantastic! She really took time to understand our situation to get the best out of putting our property on the market. Very friendly and patient.
The other staff members have also been great!
Fully recommend selling your property through Pattinson.
Amy · 25 October 2020
★★★★★ 4/5
TrustpilotRachel was super at keeping me up to…
Rachel was super at keeping me up to date - even tho she wasn’t my estate agent - really appreciate her help
MS · 28 July 2023
★★★★★ 1/5
TrustpilotI missed out on buying a perfect first…
I missed out on buying a perfect first home because they couldn't be bothered to answer my emails. Then the owner managed to sell through a different agent.Worthless company. Don't use them.
None · 20 December 2023
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotAbsolute outstanding service By Shelia…
Absolute outstanding service By Shelia from Patterson’s on Newcastle’s west road! Shelia went above and beyond to meet our every need & made sure we had a smooth move! Diamond of a lady! David & Sophie
Sophie · 22 January 2022
★★★★★ 3/5
Trustpilotfirst time buyer
I was a first time buyer with Patterson Auction and I’ve found their current online bidding system easy to use. The sales negotiator, Jamie Millen, was helpful during the auction process, arranging viewings, answering my questions, and after the auction maintained communication, which ensured that the purchase got underway smoothly. I am pleased to be acquiring a property within my budget.
Bill · 14 February 2024
★★★★★ 5/5
TrustpilotOver and beyond the call of duty
Lucy, Holly, Heather and Marc have worked tirelessly for us to sell our slightly peculiar country property, and even when things looked a bit bleak they never gave up and were always professional and cheerful. Of course, by skill and perseverance they found the ideal buyer! They have been an absolute pleasure to deal with and I would recommend this team without question. Thank you all very much indeed!
Nicholas · 7 August 2023
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service. Made several enquiries to view properties and they rarely follow them up. Very unprofessional, don't seem to keep any kind of record or notes either. Also advertise properties that aren't even for sale.
Jodie · 30 August 2023
Agent replied · 23 October 2024
Hi Jodie. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address or contact number or email address you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotWendy Burbridge at Pattinsons was…
Wendy Burbridge at Pattinsons was brilliant, kept me informed at all stages and very helpful. Would definitely recommend and use again.
Joanne · 31 July 2023
★★★★★ 5/5
TrustpilotAbsolutely brilliant estate agents
Absolutely brilliant estate agents! After living in student accommodation for 3 years it was time to find a home. We spoke with several other estate agents about different properties and either never heard back or had very poor communication. Pattinson's got back to us immediately and booked us in to view a gorgeous rental (more than we ever expected to have for our first home!). We were kept up to date throughout the process, it was really easy and the agents were lovely to speak with! Once we were accepted they helped us move in ASAP and are continuing to help with our queries. All in all extremely professional, friendly, and well run estate agents - we will likely use them again in the future!
Robyn · 18 July 2022
★★★★★ 5/5
Trustpilot10/10 to Pattinsons
We found Pattinsons totally on the ball in every aspect of our sale. Everyone was up-beat and positive. Carly was tenacious and determined. Unfortunately we decided to delay our house move.
M · 20 August 2022
★★★★★ 5/5
TrustpilotWell done Cramlington Team
From the initial valuation and the production of virtual tour video every member of the Cramlington Branch have worked extremely hard providing a quality personal service, both on the sale and purchase. It's a very stressful time selling and buying however the staff always had time to listen to our questions and helped to make it all happen as smoothly as possible. Due to their knowledge of clients requirements the house was sold with 24 hours. Well done to every member of the Cramlington team you have all worked so hard. We thank you for your patience and understanding. 😃
FRANK · 4 July 2022
★★★★★ 5/5
TrustpilotThank you Wendy!
Without the help of Wendy throughout the sales process, I’m not sure how we would’ve coped! It was so reassuring to know that we had somebody on hand that was professional, friendly and gets the job done. She was always on hand to offer support and enable conversations between us and solicitors. If there was ever something that we needed advice on, or chased - Wendy sorted it.
Jacob · 14 August 2023
★★★★★ 5/5
TrustpilotExcellent Customer Service
We purchased our new home with the help of Pattinsons. Very helpful and excellent customer service. Nothing too much trouble. A big thanks to everyone in the team, in particular Michael who was excellent in helping us throughout the process of buying. Would definitely recommend.
Steve · 28 June 2019
★★★★★ 5/5
TrustpilotVery friendly helpful staff who…
Very friendly helpful staff who proactively market your property and provide regular updates to ensure the process is as smooth and straightforward as possible. They were realistictic with the property appraisal and market value which guaranteed a timely sale. Many thanks to Claire and Gemma.
Matthew · 12 May 2019
★★★★★ 1/5
TrustpilotHorrific,
Horrific,Absolute bullies who treat you appalling, have no regard for your privacy or confidentiality and enter the property without you as the tenant permission, giving you the fright of your life and forcing you to write to your landlord and the managing director of Keith Pattinson. Avoid at all costs.
K.M · 3 March 2022
Agent replied · 23 October 2024
Can you provide us with more information like your email address and the property address in question to socialmedia@pattinson.co.uk? And we will look into this matter further. We take these kinds of issues very seriously and would never put undue stress on our customers.
★★★★★ 5/5
TrustpilotExcellent support
Moving is very stressful and I have found the help from Pattison extremely helpful in making this less stressful and I would continue to use these whether it was to buy or rent
Rachel · 21 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
