Neville and Neville Estate Agents reviews

★★★★★ 5/5

Google

I had an excellent experience selling my property with Neville & Neville Estate Agents, and in particular working with Francis, who was outstanding from start to finish. Francis originally found my buyer and handled the negotiations brilliantly, securing a result I was very happy with. What really impressed me though was his dedication throughout the entire process. He managed the sales progression and chasing exceptionally well, keeping everything moving and ensuring I always knew exactly where things stood. He always provided viewing feedback the same day and was incredibly responsive, always getting back to me within the day whenever I had questions. Francis also made a point of giving me weekly updates, even when there was nothing new to report, just to make sure I was always kept fully informed. Selling a property can be stressful, but he kept me calm throughout and took the time to explain each stage of the process so I fully understood what was happening. One thing I particularly appreciated was that he continued arranging viewings right up until exchange of contracts. This meant I had backup buyers in place in case anything went wrong or the existing buyer tried to renegotiate, which ultimately protected me and gave me great peace of mind. What really sets Neville & Neville Estate Agents apart from other estate agents is their level of communication, care and attention to detail throughout the process. Overall, I couldn’t have asked for a better experience, and I would absolutely recommend Neville & Neville Estate Agents, especially Francis, for his professionalism, communication and commitment to achieving the best outcome for their clients.

Kay · 16 March 2026

★★★★★ 1/5

Google

EDIT - RESPONSE - Adele showed us around and from our understanding she works for N&N, not Mansell??? We then proceeded with Mansell as you lied and said the house we were interested in was under offer with MMTG (it wasn’t). You’re lying in your response, it’s comical! Our offer wasn’t declined when it was never put forward due to your illegal and discriminatory behaviour! Saying that your colleague never showed us around when we have appointment confirmations plus texts from her apologising for running 10 mins behind. I have to hand it to you, I respect your delusional way of thinking! I would like to point out your introduction on the website - “In Thomas's opinion, many estate agents are disorganised and lacking respect”. Considering the way you treat your customers and seem to be confused about your own booked (or lack of) appointments, maybe you should remove that line from your website. I don’t even know where to start. My husband spoke to Thomas to arrange a viewing which he either never put in their diary or just forgot about as no one showed up. When we called to chase he didn’t offer any apology and no offer to reschedule. Luckily, Adele contacted us to reschedule. After the viewing and many back and forths, Thomas told endless lies about the status of the house, constantly keeping us second guessing if it was sold or still available. He then refused to put our proceedable offer to the developer because our current house that we are selling is shared ownership. In his “experience” they take too long and that was his reasoning. This is not only illegal it’s also discrimination. Thomas has been consistently rude and condescending. Leading us up the garden path and wasting our time completely. Absolutely awful!

Olivia · 16 February 2026

★★★★★ 5/5

Google

The whole team were professional, friendly and knowledgeable, and guided my mum through the sale of her house from start to finish. They kept us both fully informed and quickly notified us of anything that affected her or the sale, which really helped reduce the stress levels. Everyone we dealt with was very approachable and their guidance throughout was clear, helpful and effective. We would particularly like to thank Adele, who was very compassionate and understanding, considering what a big life event this has been. I wouldn’t hesitate to recommend them.

Samara · 16 February 2026

★★★★★ 5/5

Google

Thomas and his team were efficient, professional and helpful throughout the whole process. Whatever we needed answering, support or chasing they were on it quickly. Thomas knew exactly what we wanted/needed in a home. Francis gave us updates weekly, daily towards exchange and completion. Also a big Thank You to Adele too. We are in our forever home and it's all Thanks to Thomas and his team.

Adam · 26 March 2026

★★★★★ 5/5

Google

We cannot speak highly enough of the service we received from everyone at Neville and Neville Estate Agents. They worked miracles and ensured that we were able to move into our beautiful new home within 4 weeks of agreeing the purchase. Francis was an absolute wonder and was so professional ensuring that we got the best advice and help all round. Francis was in touch on a daily basis and liaised with the developer to ensure we had a super smooth move. Fantastic Estate Agents, truly wanted to give the best service they could and make the move as stress free as possible. Our move was seamless and an absolute dream. Thank you so much for being the best Estate Agents we have dealt with. Truly professional and absolutely charming to deal with.

Diane · 19 April 2025

★★★★★ 5/5

Google

We purchased a property through Neville & Neville & cannot fault their service at all. Adele was professional at all times in dealing with our enquiries & at times we had a laugh too ! The negotiation & transaction went through very smoothly & can only highly recommend Neville & Neville. Many thanks Adele :)

Monica · 29 July 2025

★★★★★ 1/5

Google

I don’t often leave reviews, especially not negative ones, but thought it only fair to warn potential buyers and sellers of my experience. I called recently to enquire about a property which was listed for sale. I was surprised when Thomas Neville answered, to hear the discourteous tone from the offset. I wondered what I had done wrong to receive this hostility. It turned out the house had already sold and the sellers were only open to back up buyers in a strong position, which is totally reasonable. However, the way I was spoken to, especially when it was decided that I was not a suitable candidate to view the house, really took me aback. I have seen similar reviews (see below) where the estate agent has replied stating they are malicious reviews from a competitor. I can assure people reading this that I am not a competitor, we are a local family hoping to find our family forever home! If you’re considering listing with the agent please consider that potential buyers may be spoken to very rudely.

Holly · 16 February 2026

★★★★★ 5/5

Google

We were very happy with the service provided by this agency. Our agent, Adele, was extremely friendly and supportive, creating a warm atmosphere throughout the process. Everything was handled quickly and efficiently. I would definitely …

Nadezda · 16 September 2025

★★★★★ 5/5

Google

What a top estate agent!! Francis we cannot thank you enough. From our first contact your enthusiasm, speedy and knowledgeable comms have wowed us.. Always polite, curtious and understanding you made what is (and was) a stressful time go so much smoother. Really nice to work with someone with drive, commitment and core values such as yourself = cheers :)

James · 16 March 2026

★★★★★ 5/5

Google

They worked hard to ensure we got a buyer at a good selling price in a difficult market and ensured the sale didn’t fall through, despite numerous obstacles and curve balls having to be successfully navigated. Thomas’s expertise especially, his tenacity was paramount. No other agent I know has the ability to read the changing markets and deal with problems.

Rowan · 16 February 2026

★★★★★ 5/5

Google

Could not recommend Neville & Neville more highly - they well & truly go the extra mile which makes all the difference in the sales process. Thomas is an expert and his knowledge is so extensive which enables all options to be considered and his advice and guidance has been invaluable. His back office team are highly effective & efficient and Adele has been a fantastic support throughout our sales process too. Best decision we made was to instruct Neville & Neville to sell our beloved home.

Teen · 18 October 2024

★★★★★ 5/5

Google

After more than two years with traditional Lewes estate agents, who failed to sell our house and whose only advice was to keep dropping the price, Foley & Neville contacted us with a promise to change that. They produced fresh, high-quality marketing materials, including a 3D interactive tour of the house. The first viewing yielded an offer which we accepted. We cannot recommend Foley & Neville highly enough for their effective tailored service, delivered with courtesy and efficiency.

Helen · 12 June 2022

★★★★★ 5/5

Google

David Foley of Foley and Neville did a fantastic job of selling my building plot. Probably the quickest and most painless property sale I’ve ever experienced. His colleague Thomas Neville was extremely helpful in showing me suitable houses to buy and understood my requirements perfectly. I eventually found a house through another agent but I wouldn’t hesitate to recommend Foley and Neville as very nice agents to deal with for selling and purchasing property in East Sussex.

Nicola · 12 June 2022

★★★★★ 5/5

Google

I cannot overstate how impressed I have been with Thomas at Neville and Neville in achieving the sale of my substantial Grade II listed property. He was my fifth estate agent, and yet secured more viewings in his first three months than others combined had achieved in the preceding three years. His market knowledge, creativity and stamina have been remarkable and, in contrast to some other agents who were only available during ‘office hours’, he answered my WhatsApp messages promptly - sometimes even when sent at 0600 hrs or 2300 hrs at weekends. Thomas also liaised proactively and persistently with both solicitors and mortgage lenders of potential buyers to expedite the sale. If you seek an estate agent who exhibits genuine market insight, passion and enthusiasm to achieve a sale then I would unreservedly recommend Neville & Neville.

Rob · 16 December 2025

★★★★★ 5/5

Google

Thomas Neville and his hand picked team of neville and Neville estate agents were amazing selling my bespoke cottage development of 8 homes . Thomas Neville’s expertise, dedication and professionalism is unrivalled in my opinion. A lot of other agents could actually learn a lot from this chap. I’m recommending him to all my developer contacts, as he’s been in this business for over 35 years and I think there isn’t anything he doesn’t know when it comes to valuations and selling. So glad I’ve got him advising me also in the future. Thank you Thomas Neville and also to your team

Les · 10 February 2024

★★★★★ 1/5

Google

Phoned to enquire about a property and spoke to the rudest estate agent I’ve ever encountered. The man I spoke to had zero interest in telling me anything about the property or holding a conversation. He answered my questions with rude and abrupt one word answers. Absolutely appalling customer service. Nothing at all like all the friendly agents I speak to who are actively trying to sell properties by opening their mouths and speaking!! I’m not even interested in seeing the property now which is a shame. Sellers, Do your research! You're potentially missing out on buyers because they can’t even be bothered to speak on the phone, show an interest or thank you for enquiring! Flabbergasted!

Talie14 · 11 August 2024

★★★★★ 5/5

Google

Neville and Neville sold my property for full asking price which i was extremely pleased with. I found them to be very communitive and proffessional throughout the process despite some issues our buyer had. Having since purchased land sourced through Neville and Neville i have been thoroughly impressed with Thomas and his teams knowledge on how to go about making the most of the land and understanding which direction to take when it comes to planning. Lovely to meet a team that thinks outside of the box rather than the usual patter in this environment. Pleasant experience and wholly recommended.

Michael · 28 July 2024

★★★★★ 1/5

Google

I also would give this company no stars if I could. I saw a piece of land in Ticehurst go on the market and immediately e-mailed the agent for an appointment. No Response! I then telephoned and as no-one answered left a message. No Response! I then rang again. No Response! I then saw that the land went sold STC. I am a cash buyer and had informed in my mail and calls this fact. I wonder if the seller knew that another very keen buyer was interested in the land and in a good position to move forward. It seems very odd that such little care should have been taken. I absolutely do not recommend buying or selling with this company!

Mary-Anne · 26 July 2024

★★★★★ 5/5

Google

I can wholeheartedly recommend Neville & Neville Estate Agents. Practically speaking, they soon found a buyer for my house and then found a new house on their books for me. But, over and above the practicalities, was their highest …

Kate · 16 November 2025

★★★★★ 5/5

Google

Right from the start everything was professional and also reassuring . Thomas , Francis and Adele really went all out on our sale. They were always available to answer questions and attend all viewings . Always there. Always at the end of …

Alison · 16 October 2025

★★★★★ 1/5

Google

I’ve asked the agent to take my property off the market, they have ignored my instruction. When they came to remove their board, they threw my new agents board in the middle of the drive and collected theirs.

Tom · 16 November 2025

★★★★★ 5/5

Google

Exceptional service and advice throughout our house sale process. Sold our house to the second viewer without even going to the open market. Thomas supported us with great advice through the whole process, and Adele was amazing with sorting out details, including checking our property for us after we moved out. Thoroughly recommend N&N for a bespoke and effective selling service. Thanks!

Polly · 10 April 2024

★★★★★ 5/5

Google

We experienced an excellent service from Neville&Neville. The process of buying through them was fabulous from start to finish. They were professional, courteous and supportive during the stresses of moving. Making everything as seamless as possible, with great communications and keeping us positive in times of worry. Thank you all at Neville&Neville and we would highly recommend using them for a sale/purchase.

Natasha · 16 December 2025

★★★★★ 5/5

Google

We bought a lovely listed cottage through Neville and Neville. All of the staff were professional, knowledgeable, friendly and approachable and went out of their way to accommodate us with viewings and respond to any queries. I would not hesitate in recommending their estate agency and property services.

Diane · 28 March 2025