Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPreston staff rude/unhelpful/thieves
Preston staff rude and unhelpful. The letting agent rips you off or takes ages getting your deposit back. Disgusting branch and should be held to account for helping landlords steal your money.
Lisa · 3 February 2024
Agent replied · 23 October 2024
Hi Lisa,Sorry this has been your experience with Reeds Rains - we would like to investigate this matter further for you. We will send you a request for more information, this will come directly via Trustpilot.Regards,Reeds Rains
★★★★★ 2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
David · 3 November 2022
★★★★★ 1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Tian · 5 December 2020
Agent replied · 23 October 2024
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotWe found Jasmine to be very helpful and…
We found Jasmine to be very helpful and polite. Nothing seemed to be too much trouble for her.
Ian · 7 November 2025
★★★★★ 5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
Shannon · 17 December 2019
★★★★★ 5/5
TrustpilotSuperb service
Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.
David · 1 October 2021
★★★★★ 5/5
TrustpilotA really great small friendly team
A really great small friendly team, keep you informed and updated, helpful and very pleasant to chat with...
Miss · 5 November 2025
★★★★★ 5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
Paula · 5 March 2020
★★★★★ 5/5
TrustpilotElliot from the Morley Branch was…
Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.
Yas · 1 March 2023
★★★★★ 4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
Hassan · 2 October 2024
Agent replied · 23 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
★★★★★ 5/5
TrustpilotVery professional & excellent attention…
Very professional & excellent attention to detail resulting in 19 accompanied viewings in 10 days
Mr · 15 November 2024
Agent replied · 29 December 2024
Thank you for your kind words. We're thrilled to hear that you were pleased with our service and the results we achieved.
★★★★★ 1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Elle · 5 June 2019
Agent replied · 23 October 2024
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
★★★★★ 5/5
TrustpilotAlways helpful and friendly
Always helpful and friendly. They dealt with me efficiently and had a great knowledge of the local area and how the housing market trends and prices. The buyers were always directed to the right market so no time wasters. They always accompanied any person they bought for viewings. First class
Helen · 25 September 2024
★★★★★ 4/5
GoogleVery satisfied with the professionalism by Neil & Mandy throughout my sale. My property was sold at the value I deemed to be appropriate.
Steven · 13 June 2024
Agent replied · 10 November 2024
Many Thanks Steven.
★★★★★ 5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
Julia · 23 December 2022
★★★★★ 5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
OMER · 1 March 2023
★★★★★ 2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Abigail · 16 February 2022
Agent replied · 23 October 2024
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
Pauline · 16 January 2024
★★★★★ 1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Rachel · 21 June 2018
Agent replied · 23 October 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
★★★★★ 5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
Amb · 21 January 2023
★★★★★ 5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
Stu · 14 July 2021
★★★★★ 5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
John · 16 January 2022
★★★★★ 5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
Consumer · 26 November 2022
★★★★★ 1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Fenwick · 23 October 2019
Agent replied · 23 October 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
