5/5
TrustpilotExcellent service
We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.
Trusted Agent profile · Coventry
Reeds Rains Coventry reviews
★★★★★
2,324 reviews across 3 platforms
16 Warwick Row, Coventry, CV1 1EX, CV1 1EX
Reeds Rains's office in Coventry, at 16 Warwick Row, is rated 3.9 out of 5 across 2,324 reviews on three platforms, including 273 Google reviews rated 4.9.
Reviews
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery impressed with Reeds Rains sales…
Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.
5/5
TrustpilotGood experience all round…
I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.
1/5
TrustpilotTerrible letting agents!
Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.
Agent replied · 23 October 2024
Hello Tony,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotWe viewed a modern auction house
We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.
Agent replied · 23 October 2024
Hi Saz,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotVery good Customer Service
Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.
5/5
TrustpilotJust wanted to say how impressed I have…
Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy
1/5
GoogleMy experience was very poor. We agreed the purchase of a property, understanding that it was sold with "immediate possession" when in fact it was an asset involved in the early stages of probate hence dragged on for months. As soon as probate was granted and without notifying me the property was put back on the market because the vendor was told she could get a higher sum for it. I increased the offer to the higher sum and was the told that another offer had been made. Eventually, I offered considerably more on a "best and final" basis but the other party apparently bid more and the sale was made to them. I would not be happy to use this Agent either as a buyer or a seller.
Agent replied · 10 November 2024
Dear Ms Anon, I am sorry you felt in necessary to re - publish such a poor and factually inaccurate review, especially as i had already responded to your concerns privately,as this transaction took place over a year ago ! The seller informed us and her solicitor to withdraw from the sale after delays experienced during the legal transaction between the two solicitors. Notice of this withdrawal was given by the seller's solicitor and ignored. The property was re-marketed and sold for over £10,000 more within days. An exchange of contracts and completion took place within four weeks .During our private discussions and in my letter sent following your complaint i suggested that the new buyers solicitors try to purchase local search's from your solicitor in order to help 'recover' some of your costs. Reeds Rains Coventry did not pay any out of office expenses as this was most certainly not required on our part. I am sorry once again you remain unhappy and wish you every success with your onward purchases. However I am pleased that both the new buyer and seller have taken the time to give us a more positive reviews on this website along with many others.
3/5
GoogleI have instructed ReedRains on the basis of their close to 5* ratings here, plus they offered me lowest fees for selling my property. So I thought come back here and give a feedback on how they handled my property listing. Now I am sold with another estate agent. During first appointment photos were taken by Neil but I thought picture quality wasn’t great due to the fact it’s an old digital camera. While I understand every property take its time to sell, I thought Neil’s team lacked enthusiasm to sell. Prospective buyer enquiries were handled correctly but they tried to push viewings to us. At one point they told me 48hour notice is not enough to arrange a viewing... so overall I suggest there are more sale hungry estate agents are there in Coventry, give them a try first.
Agent replied · 10 November 2024
I am sorry to read this disappointing review and i wish i had of known about your concerns and had the opportunity to deal with your feedback many months ago during the brief period you were on the market with me. As a business, i have never before had feedback about the type of digital cameras we use and poor quality of the photographs. I prefer not you use wide angle lenses, as buyer feedback to us, is that it gives a false and misleading impression of the overall size of a room. Most buyers will be encouraged to view based on a floor plan, room measurements and photographs both externally and internally. My sales team are self employed and very hungry motivated sales people so i am struggling to understand how over ten viewings arranged and two offers in a period of six weeks could be perceived as a sluggish performance. Nevertheless many thanks for your feedback and i am delighted you are finally sold and of course i would like to wish you and your family every happiness in your future home . Regards Neil
5/5
GoogleTHE best estate agents in Coventry without a doubt , totally professional throughout , I could not have gotten through this process without Cheryl ; she has been my go to when I have needed advice and although I have phoned a few times along the way she always guided me through the process and I was never felt to be a nuisance even though I probably was!!! If I could rate these any higher I would , I can’t thank the reed rains team enough absolutely A1 , please don’t hesitate to use reed rains I cannot recommend them enough , they will not disappoint!!! Thanks guys !!!
Agent replied · 10 November 2024
Many thanks for your positive comments - Best Wishes Neil
5/5
GoogleIf you want the best go to Reeds Rains the no 1 Estate Agent in the Midlands. The team is professional from the top to bottom. Fantastic close relationship and effective communication, keeping us updated on all matters no matter how small. Neil you run a great empire and you and your team are simply brilliant. The staff are always very friendly,efficient and happy in getting the job done. Thank you for everything and a very special mentioned to Cheryl who has been amazing in overseeing matters in both our sale and purchase, excellent customer care skills and owns it. Superb Cheryl thank you for your full support. Kindest Regards Adrian 👍
Agent replied · 10 November 2024
Many thanks for your kind comments, it was a pleasure acting for you and i'm delighted we finally got there for you. Good luck in your new home- all the very best- Neil
5/5
TrustpilotAll three Lyndsay Lisa & Karen made the…
All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.
Agent replied · 23 October 2024
Glad you had a great sale. Thank you for the review
5/5
TrustpilotReed Rains provided me with a…
Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.
1/5
TrustpilotRR Didsbury - Awful!
- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.
Agent replied · 23 October 2024
Hello Mr Morris,Could you please detail the problems you had in an email to our customer relations department: rrcustomerrelations@reedsrains.co.ukPlease include your full name and the address of the property. They will then investigate this as a formal complaint and give you a full and final response.Reeds Rains
5/5
TrustpilotRapid sale professionally managed
Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.
5/5
TrustpilotEveryone in the branch did their utmost…
Everyone in the branch did their utmost to facilitate my sale and my onward move. The communication was excellent and the Haxby branch staff always accessible and helpful. Thank you all.
Agent replied · 29 December 2024
We are so pleased to hear about your positive experience! We strive to provide exceptional customer service and it's wonderful to know our team at the branch went above and beyond to assist you.
1/5
TrustpilotAlways get it in writing
Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,
Agent replied · 23 October 2024
Mr Mulligan,We're sorry you have been unhappy with the service.Our agents log every correspondence and conversation relating to a sale within our computer system, and as there is no record of a fee discount being offered we can only revert to the fee stated on our estate agency agreement which is signed by both you and our representative. This agreement states that the fee agreed was £2000 + VAT (£2,400 total).If you wish to escalate this matter further you can do so by contacting salescomplaint@reedsrains.co.ukReeds Rains
1/5
TrustpilotA body of lies (Reeds Rains Wrexham)
This review is related to the Reeds Rains Wrexham agency.Friendly advice: please do not waste time with them, even if they have properties that might seem appealing to you. Long story short: after exchanging a lot of e-mails and getting you to view a specific property, they will lie to your face that, if you like that property, all you have to do is call their office and apply for it, on the spot (fact which will start the referencing process for you, as a potential tenant). All good, you are happy, you give it a think and then decide to let them know that you want to proceed with the above mentioned property (e-mail and phone call, shortly after, i.e. 1-2 hours). Now, here come 2 parts:1. The fun part: when you get to talk to them again they tell you that, oh, there were other applications for that property already and that the landlord will decide which one will he accept;2. The absurd / deceiving parts: a) you have no idea on the criteria that the landlord will use to make his decision, AS YOU WILL NOT BE ASKED ANY DETAILS WHATSOEVER before or after doing the viewing;b) if an offer was already submitted for that property why on Earth did the viewing even take place or why are loads of applications collected, without requesting for any details whatsoever?Like I mentioned at the beginning, steer well clear of them as, since they have too many customers (probably), they afford to lie and deceive them.
Agent replied · 23 October 2024
Dear Mr F, I’m sorry you’ve been unhappy with our tenancy application process. It is true that all you need to is to contact us and trigger your application. However, often there is high demand for a property and we receive several tenant applications. It is impossible for us to know in advance how many applications to expect. We arrange a bank of viewings, and submit any resulting applications to the landlord. The landlord will then decide which application to progress with. We will then begin reference checking this tenant. If this tenant were to fail the reference check we would progress the application with another tenant. We recognise that this can be a frustrating process when you are hoping to rent a property, but it is an unfortunate necessity in a competitive market. We also want to avoid conducting reference checks unnecessarily as we charge our tenants a fee for these checks. I hope this provides you with some clarity, and let us know if we can help further with your property search.Reeds Rains
1/5
TrustpilotI currently use Reeds Rains to manage a…
I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.
Agent replied · 23 October 2024
Hi Mike, I'm really sorry to read this. If you could give me some more information I'll ask one of the team to call you to see if we can resolve this. The request for more information will come from Trustpilot. I hope you hear from you soon, thanks
5/5
TrustpilotThe staff are so helpful and always…
The staff are so helpful and always have time to listen and do whatever is needed. Lauren has been excellent
1/5
TrustpilotExtremely unprofessional agents left…
Extremely unprofessional agents left the property knowing we were running 10 minutes late- lying about the actual time of leaving as it was apparently 7 minutes after our arriving. The agent didn't even try to contact us, made us driving all the way from Marple in rush hours for nothing, assuming that we have nothing better to do and will come back other day.If this is how customers are treated at a viewing, we are glad that we are not becoming a tenant with this agency. DON'T RECOMMEND.
Agent replied · 23 October 2024
We're very sorry this was your experience Andrew.
5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
1/5
TrustpilotTwo weeks ago I enquired about a house…
Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!
Agent replied · 23 October 2024
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you were trying to contact?Kind regards,Reeds Rains
1/5
TrustpilotNot impressed with Reed's Rains…
Not impressed with Reed's Rains Burnley..They are very underhand at using tactics when trying to sell. They alsi Contact you when your out of Contract to persuade you to take another viewings .There Contracts seem illegall, or misleading to say the least.They never give feedback by on viewings, even when they have trampled all over your house.Also they only ever seen to get viewings of people who have no funds ready to purchase.. Absolute unprofessional agent.
Agent replied · 23 October 2024
Hello Kevin, We are very sorry to read your review, we have been in contact with you since. If you have any further please do not hesitate to contact us on: burnley@reedsrains.co.ukKind regards,Reeds Rains Burnley
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