Trusted Agent profile · Coventry
★★★★★
2,324 reviews across 3 platforms
16 Warwick Row, Coventry, CV1 1EX, CV1 1EX
Reeds Rains's office in Coventry, at 16 Warwick Row, is rated 3.9 out of 5 across 2,324 reviews on three platforms, including 273 Google reviews rated 4.9.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotPenwortham branch... excellent professional service
First of all, my girlfriend and I would like to say a big thank you to Rachel and Adam for literally everything they’ve done for us from finding the perfect property and going through with the paperwork. Secondly, they were really kind and easy to work with throughout the whole process.A big thank you to you both again!!! I’d definitely recommend the Penwortham branch to everyone!
5/5
GoogleHighly recommend, will be using again👍🏼 …
Thank you Cain- I look forward to acting for you again in the future - Regards Neil
5/5
GoogleVery smooth purchase with reeds rains Coventry
Many Thanks for buying from us .
5/5
TrustpilotVery helpful and friendly agency with a…
Very helpful and friendly agency with a very good knowledge of Rye.
1/5
TrustpilotStay away
We have rented a house through Reeds Rains for 2.5 years now, never had any major problems, rent inspections every 3 months, but they always manage to find an issue; carpets need cleaning, nick in Lino where dishwasher has slotted in, they’ve even gone as far as requesting us to clean the drive way, but I believe this to be the bloke that owns the house. I’m very particular my home so I was quite upset to learn that I had been judged like this! We have already come to terms with the fact that we are unlikely to receive our bond back, even though there are no major issues with the house.We have only had two cause for concern issues, the second one arising today. In the summer, no one was at home for the gas man who coincidentally knew the landlord (not Reeds Rains), personally, so he came with a spare key and let him in while no one was at home! It was actually my day off and the gas man was 30 mins earlier than expected, I had the shock of my life when I returned home. Today, I got a text from my bank to say that I was in my overdraft! I thought bloody hell, we’re not even in January yet, how did this happen?! Reeds Rains had taken two lots of rent direct debits totalling over £1500! I rang their accounts team who fobbed me off and told me it was my banks issue! After twoing and frowing, Halifax have managed to claw back one of the direct debits, but it will take 24-48 hours to show in my account. Reeds Rains customer service is diabolical!**edit as can’t reply to comment - Haxby Branch
Hello Chloe,We are very sorry to read your review, this is not the level of service we expect to give our customers. Please could you let me know which branch it was you had dealings with so we can make sure something like this does not happen again.Kind regards,Reeds Rains
1/5
TrustpilotAvoid like the plague these people do…
Avoid like the plague these people do not care I have had issues builder lying constantly reported issues time and time again and nothing now my daughter has had her head injured she is only 3 years old her bedroom door is hanging off and spun back on her hitting her head I am now going to a solicitor as this was reported time and time again I would fix it MYSELF but the wood to the frame is rotted yet if your£10'behind on my rent they are calling me up truly despicable that isn't the only thing I have nothing but excuses and now my daughter is injured they want to come and fix it only after she cut her head honest do not rely on anything they say I am currently going to see a solicitor
Hello Thomas,We are very sorry to read your review, this is definitely not the level of service we expect to give our customers. Could you please let me know which branch you had dealings with?Kind regards,Reeds Rains
2/5
TrustpilotNot the best experience with them
Recently booked a house viewing with them, never received any confirmation of the viewing and they never sent me the full address so I had to call up on the day to get the details and to confirm. Once we arrived the agent didn’t introduce himself at all, and just didn’t seem like he wanted to be there, he sounded very bored. He didn’t know any information about the property and couldn’t answer any questions that we had. He didn’t sell it at all, I’d be fuming if he was selling my home! Wouldn’t want to use them again
Hello Zoe - We are very sorry to read about your experience. Cold you please let me know which branch it was you had booked the viewing with?Kind regards,Reeds Rains
5/5
TrustpilotThe estate agent
The estate agent, Steve was brilliant so down to earth and gave me honest feedback which I can use. I felt comfortable letting him into my house and that I could trust him. I will only use Reeds Rains when I sell or rent as can tell they are professionals that I can trust. He was on time for the appointments and very approachable.
5/5
TrustpilotReeds Rains Eastwood...seriously this…
Reeds Rains Eastwood...seriously this must be the best estate agent in Nottinghamshire.Nothing was too much trouble for them.Led by their wonderful manager Matt all of his staff were helpful,friendly,polite and efficient. Due to their efficiency my mum’s property was sold on the first day as they had notified a couple who came to view it at once and snapped it up as realistically priced(£20,000 more than another estate agent who had also priced it).They dealt with everyone of my queries in their usual quick and meticulous manner.The manager Matt led by example and along this journey offered his help every step of the way and reiterated this every time I phoned or called into the office.This estate agent was recommended by a friend of mine and I’m so glad I went with them as they made what could be a very stressful experience into a very pleasant one. I cannot sing their praises highly enough and cannot understand the bad reviews given to them as I am recommending them to all my friends who want to sell their property.
Hello Debra - Thank you so much for taking the time to write a great review. We are always happy to hear that Matt the team at Eastwood gave a great efficient selling service. We wish you the best of luck!Many thanks,Reeds Rains
1/5
TrustpilotI am a Landlord and was dealing with…
I am a Landlord and was dealing with Reeds Rains at Eastwood Nott's in January 2019 and the Tenancy has now terminated.The staff at Eastwood and Chesterfield do not understand the Legal Requirements of a Tenancy agreement and Signed on my behalf after I had expressly told them not to, saying I would allow the Tenant to move in and we would sign the agreement when it had been amended as there was so many errors in it.They went ahead anyway and signed on my behalf.I have now moved to a more professional company
Hello Harry - We are very sorry to see your review, it is not a level of service we aim to provide for our Landlords. Since January 2019 we have undergone a full restructure at our Eastwood and Chesterfield branches, as a result whole new teams are now in place. We again apologise for what happened and wish you the best of luck with your let.Kind regards,Reeds Rains
1/5
Trustpilot“It’s not our problem”
We live in a rented house and the filter on the oven was very loose when we moved in. When we moved we emailed them and they said that they could sort it out. Since then it has completely fallen off. We have been emailing reeds rains for weeks on end now and only just got a reply, saying that “it’s not their problem anymore”. We phoned them up and they hung up. Thanks reeds rains, you’ve got something really special.
Hello Jennifer - We are very sorry to hear about this situation. It is not the level of service we aim to provide. Would you be able to let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotReally helpful team at Hazel Grove…
Really helpful team at Hazel Grove Branch. Selling my home after 30 years and Dean especially is always on the end of the phone to help with any queries I have. Thankyou.
We're so pleased to hear about your positive experience at the Hazel Grove Branch. We value your feedback and appreciate your kind words about Dean's dedication and responsiveness. We strive to provide excellent customer service and are thrilled to know we were able to support you during this significant time.
1/5
TrustpilotIt's been 3 days now since I rang the…
It's been 3 days now since I rang the holderness road, Hull branch to arrange a viewing on 2 properties, the young girl on the phone I spoke to was pleasant, said she'd pass it on to the sales team who have not bothered ringing me back, she did mention 1 property was under offer but I should still be able to view it, especially if I put in a higher bid, I've got a good mind to go see the owners and let them know that this company is stopping or just can't be bothered to contact me and arrange a viewing.
Hello Matthew - We are very sorry to hear about your experience, this is not the level of service we expect. We will chase this up with the branch and get them to contact you.Kind regards,Reeds Rains
5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
5/5
TrustpilotStrong communication
Strong communication, reassuring, very comfortable experience,
We're glad you found our communication strong and the experience comfortable. Thank you for your positive feedback! Regards, Reeds Rains
5/5
TrustpilotGurdit was great!
Gurdit in the cheadle branch was an absolute pleasure to deal with. He took me on my initial visit of a property and it was a fresh of breath air as he took a genuine interest in myself, work life and current situation. I would recommend Gurdit to anyone and he is an asset to Reeds Rains!
1/5
GoogleAs potential buyers, very disappointing service and attitude by the managing director Neil! Unprofessional to let us have a second viewing on a property only to be told the next morning that an offer had already been accepted the previous afternoon! We were not made aware of the offer or invited to make an offer which we were considering making above the asking price. Upsetting for us and extremely unfair for the vendors trying to sell with them. The initial service from Ben in the office was exceptional so this poor review does not reflect his good work.
I am so sorry to read your disappointing review of my service. We do work in a 'live' environment where a property status may change all the time and an offer was placed and accepted during the period of your viewings which took place over a week. I did not at any point state that you are unable to make an offer, as any prospective buyer can make an offer on any property up until an exchange of contracts and it would be submitted to the seller for consideration. Should you at any point wish to discuss this with me directly, as you have not discussed this with me prior to writing this review, i would be very happy to resolve any outstanding issues or concerns you may have. Nevertheless thank you for your kind comments about Ben and i wish you every success with your onward purchase through another agent.
5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
1/5
TrustpilotA TOTAL SHAMBLES.
A TOTAL SHAMBLES.Would award 0 stars if I could.Handed the keys back to our property 2 weeks ago today, the inspection (which cost £120) took place 2 days later. The inspection showed each room in the house to be in "good condition" "good domestic clean" and "no maintenance required".Superb, the deposit should be sent back within a few days I thought, as has been the case with all other estate agents I have used previously.Not this time though. Despite the report showing the house to be clean, I was informed a week later that the landlord was looking to deduct some cleaning charges which came as a huge surprise given the reports of the inspection and also our own photos which we took before leaving, showing the property to be in great condition. Over 30 calls/e-mails ignored, and still now 14 days later the hopeless staff in the Reeds Rains call centre are unable to advise an amount that the landlord is looking to deduct. This company is great when setting up and taking your money but beyond a joke when it comes to giving your deposit back. Staff in the branch not interested in helping, instead palming you off to the call centre who are totally uninterested and quite frankly, totally useless.Avoid at all costs - an utter shambles who are only interested in taking your money.Unsurprisingly when I shared my experience on social media, there were several more comments from people who had also been ripped off when trying to claim their deposit back.Bigger con artists you will struggle to find.
Hello Andy - We are very sorry to hear about this situation. Could you please let me know which branch you have been dealing with? Kind regards,Reeds Rains
1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.
Hello Jennifer - We are very sorry to hear about your situation. If you could tell me which branch you have been dealing with, I would like to help resolve this issue as quickly as possible.Kind regards,Reeds Rains
5/5
TrustpilotDonna has been amazing
Donna has been amazing - explained everything, been honest and caring and enthusiastic. My property had an offer in 3 days and has got 20k more than the asking price. Donna’s knowledge pitched it just right. Thank you to Rebecca for doing all the viewings - great team - highly recommend.
1/5
TrustpilotJust finished renting a property in…
Just finished renting a property in widnes. Accesser came out and rated cleanliness of house good, which was rating when we took property over. They now trying to charge us for full carpet clean of house. These are the worst I've ever come across in all my years of renting. Also had report for 5 days before they released it as you only have 9 days to put a compliant in.they are the biggest crooks when it comes to trying to get your deposit back. AVOID AT ALL COSTS.
Hello Steve - We are very sorry to hear about your situation. We would like to get to the bottom of this. Are you able to tell me which branch you have been dealing with?Kind regards,Reeds Rains
4/5
GoogleVery helpful with our purchase
Thank you for buying your home from us .
5/5
TrustpilotCompleted on my house purchase today
Completed on my house purchase today . Janet Bolton at the Pemberton Branch in Wigan was absolutely brilliant throughout the matter . She kept me fully updated and went out of her way to liaise with the parties involved to resolve any issues . Highly recommend Janet .
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