Trusted Agent profile · Coventry
★★★★★
2,304 reviews across 3 platforms
16 Warwick Row, Coventry, CV1 1EX, CV1 1EX
Reeds Rains's office in Coventry, at 16 Warwick Row, is rated 3.9 out of 5 across 2,304 reviews on three platforms, including 271 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Reeds Rains Coventry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds rains have been excellent…
Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….
5/5
TrustpilotGreat Service.
All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
5/5
GoogleFor both our house moves with the last 5 years we have used Neil and his team at Reeds Rains. On both occasions we have received fantastic assistance and an amazing service throughout the entire process. We couldn’t recommend them enough and would most definitely use them again if another move happens in the near future.PositiveProfessionalism
Thank you again for using us Mr Bicknell. It was a pleasure working with you again and i wish you and your family every happiness in your new home.
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
5/5
TrustpilotExcellent service
When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.
5/5
GoogleFrom start to finish Neil and the team at Reeds Rains Coventry offered us a highly professional service on the sale of our property. We were given regular updates along the way and they were always happy to take our calls and questions whenever we had them. Without doubt I would use their services again, professional all the way and really nice people too!
Many Thanks. I am delighted you were pleased with our service and am so glad the move finally happened for you - best wishes to you and your family in your new home .
5/5
TrustpilotThe staff at Reeds Rains Leyland have…
The staff at Reeds Rains Leyland have been amazing. I completed an application for the house as soon as I had viewed it which is very efficient and a good system to have in place. I would like to thank Olivia, Jessica and Carole for being so friendly and answering my questions. Thank you.
Hi Sam,Thank you so much for this wonderful review. We are always delighted to hear positive feedback about our team at Leyland.
5/5
TrustpilotA super bunch x
What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.
5/5
GoogleNeil was very professional and patient with the sale of my property due to it being subject of probate. This was a complicated and drawn out process. Neil kept me fully updated throughout. Thank you and the team.
1/5
TrustpilotAbsolutely furious lied to and ignored
Absolutely furious with the lack of customer service. I was sold an auction property by Lisa Sharpe - told there was a tenant in there for the next year, and that rental would be taken care of. She lied, tenant was moving that week. I bought in June - still not completed due to buyers solicitor not sending accurate information and ignoring my solicitors emails
Hi Miss Spence,We understand your frustration with the situation and apologize for the inconvenience you've experienced. We value your feedback and will take it seriously to improve our customer service. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotRichard has been very informative about…
Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel
2/5
TrustpilotReeds Rains Congleton
As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt that’s happening as our solicitors haven’t said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.
5/5
GoogleHad a smooth experience. Everything was great. Would recommend and will buy from them again in the future
Thank you for buying from us.
5/5
TrustpilotI purchased my first Home with Reeds…
I purchased my first Home with Reeds Rain and with Jen as my Real Estate. Whole experience when viewing home to completion has been smooth sailing! Jen was very responsive to my messages making the purchase much easier. Highly recommend Reeds Rain & Jen :)
Great to hear! Thank you for the review :)
5/5
TrustpilotExcellent customer service!!
So incredibly grateful that we have Alison Whiteside on our team. We had a really long, tough battle on our hands with many issues, however Alison was always on the other end of the phone to offer her help and reassurance. She fought our battles for us, she made us feel like we weren't a nuisance. I cant thank Alison at Reeds Rains Bamber Bridge enough. This is the lady you need on your team! Thank you, thank you, thank you!We are also thankful to Rebecca and Chris who we had the pleasure of dealing with on a few occasions. We would recommend them over and over again! x
1/5
TrustpilotStill have received my deposit after 3…
Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma
Hi Noma,Very sorry this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information, please respond to it.Regards,Reeds Rains
1/5
Trustpilot0 stars or less - useless complaints department
0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.
Hi there,Very sorry to read your review. We apologise that this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
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Tell us what you need and we'll put you in touch. Reeds Rains Coventry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
