Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleProperty was let through them however landlord managed it, they were unprofessional and rude when trying to clarify what was on there website to what they were saying in person. In regards to inventory’s and prices. I talked to a lady named tania who was abrupt and rude and have never experienced service such as this when trying to clarify she told me she was new and still tried gaslight me into thinking I was wrong. As a student when getting a house it was smooth but the after care after you’ve got the house is appalling. The only reason it isn’t 1 star is because there letting agent Mary was lovely but they should invest in new receptionist who know what’s on there website and can keep there temper in check.
Ade · 16 September 2025
★★★★★ 5/5
GoogleI must say, I highly commend this organisation. I rented a student flat, directly above the office of this prestigious team of estate agents, such that I was privy to the 'in's and out's' of their business. The guy's were very helpful and polite at all times (particularly when tackling our 'rat' "infestation"), the man of the hour being Sean.
Shaun was polite, prompt, and efficient in resolving issues and never hestitated from jumping in to lend a hand. I fondly remember when he bravely scaled a steep ladder into our dark abyss (the "loft".) Upon reaching the summit, he turned to our dependable pest control expert, Gary, and proclaimed, to our utter bewilderment, "Yeah... I see it" despite looking in the total opposite direction to the rat horde coinhabiting our flat. All issues were resolved on the same day, or as near as possible. Our rent was affordable and very reasonable for the upmarket area - I highly endorse the "Heat n' Eat" takeaway in the Nisa, the mutton khottu is next level.
We had pleasant encounters with Mary, Tan, and Stevie - they were always smiling and entertained by some 'light conversation'. The lauded team are very hardworking, we often witnessed Shawn and Tan working into the early hours of the morning!
Trigg · 27 December 2024
★★★★★ 5/5
GoogleTan has been super helpful! Responded straight away, helped us find the perfect place despite multiple changes in group numbers. I couldn’t have asked for anyone better to help us find someone to stay for our third year at uni. Would defo recommend!
Lauren · 16 November 2025
★★★★★ 1/5
GoogleThe main hq is super helpful. This Tan guy from Henry's. I swear to god he never answers his calls, does not reply to messages and is least corporative. Its been three weeks and I havent been able to duplicate my loss key to my house! Why do you guys even have him?? If you guys are never open, dont display opening hours on Google
Iskandar · 26 March 2026
★★★★★ 5/5
GoogleHenry’s saved my university experience !!! I was struggling to find a budget friendly accommodation that was still good quality and well looked after, but between the staff at Henry’s, all I had to do was phone the office once and they did all the work for me, found my ideal accommodation close enough to Warwick University since I don’t drive, and they fully managed the property so any maintenance issues were resolved within 2 days of notifying them. They were very attentive, stress free experience. Thank you Henry’s !! 🙌🙌
S · 13 October 2023
★★★★★ 1/5
GoogleRented through this agency last year. They do not treat students well.
Property was not cleaned when we moved in (even found a used condom under one of the beds) and when we moved out they tried to say that it was cleaned and that a few water marks on a shower door were reason enough to try and withhold some of the deposit. Once we asked for proof that the property had been cleaned, that quickly went away.
Another issue that came up was that they never gave us 24 hours written notice when they wanted access to the property for viewings or for maintenance. One time we refused entry to a worker because we hadn't been warned about it. We received a call from one of the agents threatening us saying that we were causing trouble and that if we wanted trouble then they would come over and review the whole contract with us and find everything that we were doing wrong as a way to withhold the deposit or evict us. Truly an awful experience.
The only thing that was okay was they were able to fix things in a somewhat timely manner although they never had our lawn mowed after we moved in and instead dropped off a terrible manual mower that took us ages to mow the lawn with. Ultimately, would not recommend!
Camille · 28 August 2023
★★★★★ 1/5
GoogleWell, they are more than perfect before you sign the contract. After signing the contract, they will just ignore you all the time.
If you need them to fix a broken stuff, they will take ages. If you ask them to help in an issue, they will stop answering your emails/calls.
And the most annoying thing is, the lease shows that the deposit should be returned the day after the end date of rent, if there is no damages in the property. However, Henry’s will keep postponing it day by day till the tenants actually got no long interested anymore in the deposit.
Thank you Henry’s team for your hilarious service.
Qasem · 10 June 2021
★★★★★ 5/5
GoogleI had a great experience with Henry's today. Our group of 6 were looking for properties in the area around the University of Warwick. I was contacted straight away by Stephen who lined up several properties for us to view and helped transport us to each. Not only this, but he was extremely clear and open about the process of renting and the facts of each property - he assisted wherever he could. After only a couple of hours, we had viewed the properties, analysed the information about them, and then reserved a house! I can only put this down to the fantastic dedication of Stephen and the team. Would definitely recommend to anyone.
Matthew · 11 June 2019
★★★★★ 5/5
GoogleLovely staff working at Henry’s. A special thanks to Sean for helping me sorting out all the necessary things. Highly recommended for anybody looking for a professional and efficient team of people
Zhang · 30 July 2024
★★★★★ 1/5
GoogleHenry's Estate Agents not only demonstrates significant deficiencies in governance, compliance, and financial management but also reflects a disregard for the welfare of its student clientele. The company's repeated failure to meet regulatory obligations, such as overdue filings and the initiation of compulsory strike-off actions, showcases a lack of responsibility and reliability in its operations. This inconsistency can adversely affect students relying on the agency for housing arrangements, potentially leading to undue stress, uncertainty, and inconvenience. Additionally, the frequent changes in significant control positions within the company raise doubts about its stability and ability to provide consistent support and services to students. Overall, Henry's Estate Agents' poor performance not only undermines its credibility in the business sphere but also signifies a lack of respect and consideration for the well-being of its student clientele, resulting in a detrimental experience for those seeking housing assistance.
Ahmed · 1 May 2024
★★★★★ 1/5
GoogleSo, Henry's Estate Agents, the real estate equivalent of procrastination. Their confirmation statements are as late as a teenager's curfew, and their accounts are MIA since March 2023. But fear not, they've dodged the strike-off bullet more times than a clumsy ninja. And with directors switching roles like actors in a soap opera, it's like Shakespeare meets "The Office". If you're into real estate adventures with a side of paperwork chaos, Henry's Estate Agents might just be your jam.
Jason · 10 April 2024
★★★★★ 5/5
GoogleThese guys are great for students. 3rd year at Warwick and constantly updated and kept in the loop. Sean was very helpful in particular and answered all questions I had.
Would highly recommend.
Tyler · 12 November 2023
★★★★★ 5/5
GoogleGreat service, responded quickly to issues and easy communication with the landlord. Pricing was fair. Regular checks for fire and smoke alarms. Hope that helps!
Chanon · 16 April 2024
★★★★★ 5/5
GoogleThe best estate agency for students. I have experienced some terrible service from other local agents but Henry's have really pulled it out the bag. I would seriously recommend Henry's to other students as Tan and Stephen both genuinely care to provide the best service to ensure their clients are well looked after.
Sarah · 10 June 2020
★★★★★ 1/5
GoogleRang this morning to see couple of properties advertised by them on Rightmove and had a rude reply everything is sold . Why they are still on Rightmove and nothing on description and on top not even asked what properties I wanted to enquire . Not even professional or polite about it .
Aman · 30 July 2024
★★★★★ 1/5
GoogleIf I could give this place 0/5, I would. The management is horrible, unresponsive and quite frankly, very disrespectful to the students renting. I would recommend not renting student accommodation under Henry's for peace of mind - they are just that terrible and it's truly not worth it.
No repairs, horrible communication and our house was dirty the day we moved in and if you aren't proactive, they will just mess with you and your money - don't go to Henry's!NegativeResponsiveness, Quality, Professionalism, Value
Bashirat · 10 June 2022
★★★★★ 5/5
GoogleMy company was searching for a suitable house in Canley , the service from the team at Henry’s was first class , Steven and Mary were very profesional always happy to go the extra milePositiveResponsiveness, Quality, Professionalism, Value
Dorota · 10 June 2021
★★★★★ 5/5
GoogleGreat and efficient service. Tan and Stephen went out of their way to ensure that we were able to find something to suit our needs. They explained the process to us very well as first time student letters. Would highly recommend.
Nas · 11 June 2019
★★★★★ 1/5
GoogleIf ever there was a bad estate agent, this is it! These people are holding on to almost £500 each deposit due back to my daughter and her housemates just because they claim to not have received 2 keys (which I personally posted two weeks ago) even though Royal Mail has confirmed on two occasions now that there is no reason why the keys wouldn't have been delivered.
They keep moving the goal post, even claimed that the postage was underpaid (which my daughter has paid) and they are still claiming not to have received the keys!!!
I just rang to tell them to have new keys cut and deduct the cost from my daughter's deposit. Guess what the 'not very nice lady' told me...she will also have to deduct extra to cover her trip to the key cutters. WOW!!!!
Might I just add that the property was left in pristine condition. You wouldn't know it was occupied by students for almost a year!!
As you can tell, I am one very irate parent who doesn't like seeing her child taken advantage of. It's daylight robbery!! So if you are a landlord in the Coventry area, you'll do well to avoid dealing with these people...They are shamelessly unscrupulous!!!
We are still waiting!!NegativeResponsiveness, Professionalism, Value
Sarah · 28 August 2021
★★★★★ 5/5
GoogleBest agency ever. Had a very very good experience with them. If Stephen is your agent , it means you will get much more than what you are expecting. Thanks a lot.
Хасие · 10 June 2021
★★★★★ 1/5
GoogleDefinitely the worst agency I’ve ever dealt with. Our contract includes WiFi and they didn’t even bother to give this to us until a month and two weeks after we moved in.
They didn’t even bother cleaning up the house before we came in. We had to clean up most of the mess that the previous students had on the first day of moving in.
They’re very unresponsive, unprofessional, for even Steven to have the gut to tell me that I should move out since I’m showing him the issues of the house he advertised to me.
They seem nice at first , but when you sign the contract they disappear when you have issues and problems with the house.NegativeResponsiveness, Quality, Professionalism, Value
T · 10 June 2021
★★★★★ 1/5
GoogleCalled 3 times to view a property to buy, no response and lack of any professionalism. According to companies house, they (no.09994381), have attempted to be struck off last 3 years in a row, on last filed accounts were in negative equity and had only one employee ..! Would avoid and go to a well established agent.
Bobby · 13 September 2023
★★★★★ 5/5
GoogleI got accepted to Warwick University. However I didn't book any accommodation before my arrival. When I arrived to UK, I decided that I want to live in Canley so I could have an accommodation within a walking distance to the university. I spent 3 days searching for a good accommodation but I couldn't find anything decent at an affordable price. Luckily, I found Henry's Estate Agency. I immediately enjoyed the options that they gave me. They are great professionals! Stephen showed me couple of houses and I found my perfect choice. Most importantly they always helped with any problems! Also, the prices are decent and the quality of service is high. I would recommend it to everyone who wants to have a comfortable accommodation with the walking distance to Warwick University. Tan and Stephen always try to fix any problems. This agency values every customer and provide outstanding service.NegativeResponsiveness, Quality, Professionalism
Erikzhan · 14 June 2020
★★★★★ 1/5
GoogleTbh you're better off going with prominence or another local agency in the area; if you're a landlord and if you're a tenant then find houses associated with another agency... the others nearby seem competent unlike this unprofessional, incompetent team of agents with clear management failure.
Ragnar · 10 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
