Trusted Agent profile · Coventry
★★★★★
1,413 reviews across 2 platforms
Westwood Heath Road, Westwood Heath, Coventry, CV4 8AA
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Coventry, at Westwood Heath Road, is rated 4.0 out of 5 across 1,413 reviews on two platforms, including 21 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
TrustpilotHereford
Great experience at the Hereford site
Good morning Michelle, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with the team at Hereford Grange.
5/5
TrustpilotCrest Nicholson 👍
Siobhan was very personable and honest. Outlined the process clearly. Very forgiving of initial missed appointment!
Thank you for taking the time to share your experience.
5/5
TrustpilotKegworth Gate
Sam and Chloe were absolutely lovely and helped us every step of the way. They always kept us informed. They were so kind to let our dog Norma come along to the office so that we could sign some paperwork.
Thank you for taking the time to leave a review, Sam and Chloe will be delighted to hear your comments.
1/5
TrustpilotAVOID AVOID AVOID
I have no idea how they are keeping their reviews higher than 1 star. I've had nothing but disappointment from Crest Nicholson (I live on the Claybourne estate). I wrote a glowing review of 5 stars at their request, prior to completion, (it was fine until we got closer to completion) and that's how they can say ignore the reviews that aren't "verified" which is what I was told. But I had to come back online and tell my story to try to warn people not to fall victim the same way I did. Leading up to completion we were constantly told not to extend our mortgage offer and it would be completed on time. We were told with about 12 hours notice to completion our house would not be ready and we could not move in. You can imagine with such little notice what hell this caused. Also they never called us to tell us this, we turned up and asked. This continued every day for nearly a week. They kept saying it would be ready the next day then the next then the next. Nobody communicated with us, it was always us chasing them. When we finally did move in, we had nothing but issues. We moved in during August and my house (end of october) is still riddled with issues. They say they wont come and fix any problems at the moment because they want to focus on the properties they are still building to get them finished for their financial year. My garden still has a large trench in it with rubble and gating left everywhere due to them making my house on a steep incline, despite constantly telling me you'd never notice the incline and it was written into our contract it wouldn't have a big drop etc etc. It was just a complete disaster of a garden. I've complained to the top level of people from Crest as every time I complain nothing gets done, but surprise surprise they don't care either. Once they've got your money, they're done with you. Please save yourself the trouble and avoid them at all costs!
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
5/5
TrustpilotMartin is very good
Martin is very good He took the time to listen and understand our requirements and then handled the sale with great efficency Very good experience
Thanks for writing a review, Martin will be delighted to hear your comments.
1/5
TrustpilotI am very disappointed that we have not…
I am very disappointed that we have not had any resolve fromCrest Customer Service to an ongoing issue of ‘sewage flooding/ drainage costs’ we had to bear, after 3 years of trying! After numerous reminders and requests from residents for our refund we have yet to get any reassurance when this will be .
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this for you.
5/5
TrustpilotSam and Maria were friendly and helpful…
Sam and Maria were friendly and helpful making us feel welcomed.
Thank you for taking the time to share your experience.
5/5
TrustpilotVery good
Very good. Sales rep was very knowledgeable and friendly. I left with all the information I needed to make my decisions
Good morning Roxanne, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotAbsolutely ruined a dream home
Absolutely ruined a dream home. Do not trust them 1 bit once they have your money they could not care less. Our house was the 1st built on the street. We lived for a year with houses going up around us. When we moved in we were told repeatedly by Crest onsite team that any cracks would be fixed as we have the works around us. Yeah right. 1 year on your refusing to fix works wrong from day 1 now your not around. The after care is absolutely awful. Try talking to the midlands MD pathetic responses hiding behind his secretary. I have been told by a crest site manager that after covid things have changed and they are penny skimping more. I would NEVER buy Crest do not believe the hype. Check social media for any development you may be interested in. Hundreds on our estate feel the same. COWBOYS
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
5/5
TrustpilotAlbany Wood Bishops Waltham
From dealing with Jan and Lynn on the day we viewed the property at the last minute to Hayley who took us through the reservation process. The whole customer experience so far has been excellent with great prompt communication from everyone. Can’t wait to move into our new home.
Good afternoon Sue, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Jan, Lynn and Hayley at Albany Wood, they will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
1/5
TrustpilotAvoid buying Crest!
Purchased a flat at a Crest Nicholson development. They were due to finish building work around May, no sign of it stopping. Defects were supposed to be resolved in our new flat, 7 months on they are refusing to do them and are saying ‘it’s a gesture of goodwill’. There are limited parking spaces which we had to pay an additional (significant) fee for. Crest are offering our spaces to contractors to suit them leaving residents who have paid without spaces. Their after car service is appalling- 6 booked appointments that could be anytime throughout the day and nobody has turned up. After 7 months in the flat things haven’t been fixed. They were happy to take a lot of money but show absolutely no care once they’ve got money as they ‘have no legal obligation’. Genuinely regret buying a Crest Nicholson home!
5/5
TrustpilotOur experience with Crest Nicholson…
Our experience with Crest Nicholson over a Faringdon Fields in Oxfordshire has been nothing like the majority of reviews on here. From day 1 our after care has been exactly as the sales team promised (which is excellent by the way).We moved into our new home on 8th May. A couple of weeks later we called up to put in our snagging list and rather than take details over the phone a customer services manager came to visit and do a tour of our house / check the snags with us.Truth be told we only had very minor cosmetic issues with our home, nothing fundamentally wrong, and no "issue" was too silly to look at. All of the snags reported have been resolved.Crest have been attentive, friendly, and willing to engage with us. Anything the customer services team have promised to fix they have, and all of the operatives who came to look at the snags were friendly, and emphasized that we should make as much use of their service as we felt we needed.2 months into living in our new home I have to say we're very happy with our home, the quality of the product that Crest have delivered, and also the after care we've received. I'd recommend Crest to my friends and family.
5/5
TrustpilotExcellent
Tina is excellent! The process of buying our new home with her has been great so far!! We are very happy with Crest. Raquel & Fede
Thank you for taking the time to share your experience. Tina will be delighted to hear your comments.
5/5
TrustpilotAspen Grange sales advisor praise
Visited the Aspen Grange site in Stowmarket and I cannot give enough praise for the sales advisor we met, she was very knowledgeable about the properties and all sales info relevant to what we were looking for. She knew a lot about the local area and really helped us. The visit was extremely beneficial.
Thank you for taking the time to share your experience.
5/5
TrustpilotSuperb sales team. Recommended.
Becky and Nikita were superb throughout our reservation process: personable, patient, calm and not in the slightest bit pushy. When they didn't know the answer to one of our queries they would quickly find out and let us know. Really can't recommend Crest Nicholson enough (so far). If the builders are as good as the sales team we're going to be thoroughly happy customers.
4/5
TrustpilotInformative and kind, Brooklands Park
Crest Nicholson have been extremely informative, knowledgeable and kind. When we had our reservation appointment, we were given lots of information regarding the property we were purchasing as well as the development itself. The process has been a little bit or a roller coaster, as unfortunately our property has been delayed and no longer valid for HTB which was our original plan.. Crest did their best to try and secure a new deadline for us but when this was not possible, did their best to give us as many possible options for proceeding as possible. They never rush you for decisions but are thoughtful and considerate to the fact that it's a very big decision.Elisabetta
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotLucy is incredible…
Lucy in particular has been incredibly helpful. She has remained professional throughout our experience to date. Joe is new to our experience but has already shown the same level of support as his colleague Lucy. We look forward to working with them both in the coming weeks to realise our dream home and area. Well done team Crest Nicholson!
5/5
TrustpilotReservation Appointment
Maria was very helpful, and thorough, during our reservation appointment. Every aspect was discussed in a clear and friendly manner.Thank you again Maria for everything you have done for us.
Thank you for taking the time to share your experience, Maria will be delighted to hear your comments.
5/5
TrustpilotKnowledgeable, personable and patient
Visited Finberry's Bilham Lawn.Flexible about the appointment time. Friendly and knowledgeable about the whole development, whatever our question. Gave us the right amount of time to view. Prompted our thinking with helpful questions that meant we could reflect on our needs. Overall it was a nice experience. We feel informed about the site and have made a choice of plot that feels right for us.
Thank you for taking the time to share your experience, the team will be thrilled to hear your comments.
5/5
TrustpilotSiobbhan Shaw was outstanding with her…
Siobbhan Shaw was outstanding with her customer service and support. A real credit to Crest Nicholson. Thank you Siobbhan!
Thank you for taking the time to write a review, Siobbhan will be thrilled to hear your comments.
5/5
TrustpilotUnion Place, Monksmoor Park in Daventry
We recently reserved a plot at Union Place, Monksmoor Park in Daventry. Lauren, Amy and their team were courteous and professional from initial contact throughout and made efforts to assist us with wherever they could. As first time buyers this big decision and mountains of information can be overwhelming but Lauren takes the time to explain to us all the necessary (and even the unnecessary) information and makes us feel at ease and confident with our decision. We look forward to completing the process and getting our house later this year.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
1/5
TrustpilotTerrible customer experience
Terrible customer experience. My home was due to be completed at the end of June 2022. The many construction delays have caused the completion to be postponed, there's no indication to when this will happen so far. There's absolutely no communication or commitment from anyone apart for pointing fingers at external factors - it's never Crest Nicholson's fault! I have been given a written deadline by their solicitors to push for exchange back in January 2022. Once they had the exchange money communication became superficial with only meaningless build updates, the house was untouched for almost 12 weeks!!
Thank you for your review, the sales team you are in contact with will be best placed to discuss this further.
4/5
TrustpilotCringleford Heights
Cringleford Heights The sale rep Katrina did an amazing job explaining to us all the homes available and gave us a thorough and in-depth information on them. She showed us around the home and it was an amazing time getting to see new homes and having broaden knowledge about mortgage as a first time buyer
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat staff and customer service
Great staff, great product, great team. We’re so excited to move into our house in July time. Sam has been great from the start very informative and made the process so so easy and enjoyable
Thank you for taking the time to leave a review. It's great to know that Sam provided such a positive home-buying experience for you.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
