Crest Nicholson Coventry reviews

★★★★★ 5/5

Trustpilot

Hard hat Aspen Grange

Wow I was amazed by how much Chelsea knew about area and all the local school rating. I can see by the way the site has started these houses are going to amazing. Well done Crest. Site looks well run very tidy. Chelsea told me she works with a great team who care. Hoping to buy in future and meet the team myself.

John · 1 July 2024

★★★★★ 1/5

Trustpilot

Totally Disasterous Crest Nicholson After Salesisaste with Crest after sales…

Total disaster with Crest after sales service at Longhurst Park, Cranleigh. Two years later, nothing done, grass waist high, play equipment never finished & now fenced off & disappearing beneath the neglected wasteland which was ‘public open space’ on the development plans. The water attenuation units were never planted so swing between stagnant pools & dry, caked wasteland. Grass verges were cut only once last summer & not at all so far this summer, hence they are thigh high weeds now throughout the entire Phase Two estate. I strongly suggest nobody even considers purchasing a Crest Nicholson home ever. We certainly won’t.

Steph · 15 June 2023

★★★★★ 1/5

Trustpilot

Do not buy!

Do not buy! Terrible paintwork quality throughout. Work finished to a poor standard. Snags ongoing for 8 months after moving in. Not received a reply from their customer service in over 2 months after chasing them regarding unfinished snag works. Our wood flooring has no mastic and looks awful., , , Received a call one day after I left this review above and promised someone would come and see us but no contact since (another 3 weeks added on to the 8 months of unnecessary stress)

Si · 13 June 2023

★★★★★ 5/5

Trustpilot

Lovely sales team

Lovely sales team, helpful and knowledgable. Followed up with a phone call.

Laura · 8 October 2026

★★★★★ 1/5

Trustpilot

Awful customer service …

I have been trying to get a response from the customer service team regarding the replacement of the kitchen tap under warranty as it has a hole in and fires water everywhere; I was able to speak to someone when I first reported this who passed me round the houses of a number of people who could have fitted it (they were unable to tell me exactly which company did the work at my property and I was told I would have to call round the different companies to see if it was them) as was told by the customer service team they couldn’t do anything about it. When I finally figured out who fitted the tap they said that it would be the builders (crest) who I would need to speak to as they would have the proof of purchase for the warranty. I have since emailed and called multiple times to be told that the person I need to speak to is on the other line so they will call me back which they never do which is extremely frustrating.

Holly · 1 June 2023

★★★★★ 5/5

Trustpilot

Professional and friendly

Sally was friendly, informative and knowledgeable. Answered all of my questions and more. Shown everything I needed to make an informed decision.

Clare · 19 January 2024

★★★★★ 5/5

Trustpilot

Martin was extremely helpful during…

Martin was extremely helpful during the entire process, he explained everything very patiently and got us the best deal on oud property of choice. Top marks for being very professional thorough with everything.

Hemant · 4 April 2023

★★★★★ 5/5

Trustpilot

Excellent customer experience at Finberry Village

I just wanted to take a moment to provide some positive feedback on the excellent customer experience received from the Sales Team at Finberry Village & in particular Louise Goldsmith.To date the process of buying our house has been extremely smooth and well managed at each step of the process, with any questions being answered quickly & the team being readily available by email and telephone. The Team have been warm & friendly throughout & have shown a genuine interest in ensuring that we are happy with the decisions made. At this point I am very happy to highly recommend the team at the Finberry development.

Martin · 15 April 2021

★★★★★ 1/5

Trustpilot

This is my 2nd review of this company

This is my 2nd review of this company - having lived in my house for just over 2 years I have had the delight of dealing with crest head on. My garden is still a flooded mess along with at least another 5 house on this development - the play field has dead trees and is so waterlogged it’s sinking. There is no care and they lie and are deceitful. If we had been informed of the highly shrinkable clay that we were built on and the likelihood of surface water flooding - we would have walked away. Instead this information was hidden from us and not brought to light on planning until now - so should we want to sell any prospective buyer will see that information that we were denied access to. The workman ship on these homes are poor - walls are built badly - clearly none of the builders learn pointing - we have windows that no longer fit properly and front door that now doesn’t shut properly either - clearly this is concerning - oh and a damp patch that they say ‘we just don’t know what it is’ oh that’s fine then - and a switch on the water tank that was broken and I had asked for 2 years for the plumbers to look at the water tank as it is continuously hot even when we have everything switched off - for 2 years they checked it over and said it was fine - then I got an independent gas engineer out who found the problem and fixed it in seconds - cheers crest for the nearly £200 a month gas Bill Customer service are appalling and lie and then their bosses apologise for their lies and state ‘it’s a regrettable mistake’.As this is a review for future purchasers to see - my advice is ‘have knowledge they are almost certainly lying to you or hiding stuff - they do not care once you have put in your PIN number - customer care will almost certainly blame you and see you as a nuisance for hassling them - they will send workman round with no appointment and you will be seen as obstructive because you turned them away. The whole company is a mess from top down with care only given to shareholders - you the customer are irrelevant and the homes are made by a house basher with no care for quality - avoid at all costs

Kirsty · 4 April 2021

★★★★★ 5/5

Trustpilot

She was detailed but I think buyers…

She was detailed but I think buyers should have details about incentive that comes with the house irrespective

Adewale · 19 December 2025

★★★★★ 1/5

Trustpilot

Self-serving Replies to Negative Reviews

Self-serving replies to reviews. I have said After Sales Customer Service is appalling (along with many others) because I have been dealing with them. This standard response to all negative reviews does not address anything raised in my review just insults my intelligence by assuming I do not know how to contact Customer Services for my property and states the obvious, of course Trustpilot is not the forum to resolve issues, it is the place to raise how badly home owners are treated when problems arise. This response is symptomatic of how far Crest Nicholson has lost the plot and the cynicism with which they treat ordinary people who trusted them. Very poor show."We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at (their generic email address) with your property address and further details of your complaint we can escalate this for you. Kind regards."

TC · 13 March 2021

★★★★★ 5/5

Trustpilot

Tanya Crest Nicholson Alconbury Weald

We’ve found Tanya at Crest Nicholson ( Alconbury Weald) just utterly fantastic. From start to completion she’s been amazing. She’s such a warm, lovely bubbly character and so good at what she does. She kept us up to date throughout and made the process a lot less stressful. My son told her all about his favourite gaming character and when we got the keys to the house, she’d put a plush toy on the table for him. He was completely made up! She goes the extra mile and more. A real asset to the company.

Katy · 22 April 2023

★★★★★ 1/5

Trustpilot

So disappointed

The shower in our ensuite has been leaking for some time. It has now soaked into the wall/skirting board resulting in £1300 worth of damage. We submitted our initial complaint within the two year period outlined by CN. However, they've ignored us. We are now having to go through the NHBC. So disappointed. We are going to have to pay out a lathe sum of money at what is already a very difficult time. Do not buy with CN.

Rosie · 20 May 2023

★★★★★ 1/5

Trustpilot

First Time Buyer - Not Very Pleased

As a FTB, the experience has been flawless. Just had an end of year defects review and they noticed some knots in the banister woodwork (which I thought was a tea stain that just needed wiping lol) and are sending someone out to repaint. Given this review was for me to tell them about any final defects, I'm very impressed. The site leader George has always been very helpful, and quick to resolve any issues we have. Highly recommendedUpdate: An ongoing issue with my boiler that they failed to fix in their liability period is now my responsibility, which they had made increasingly difficult to resolve as the company that installed it went into admin.

Jack · 17 April 2023

★★★★★ 5/5

Trustpilot

Could Not Fault Service

Could not fault service - from viewing to purchasing and then onward progression all Crest staff were excellent and went out of their way to help in anyway they could. I would particularly like to highlight Danielle Green in sales progression who was easy to reach and really helped me out. Highly Recommend.

Scott · 2 November 2024

★★★★★ 5/5

Trustpilot

Morton Park - Excellent After Sales Commitment

Thank you so much to Amber and Mo (Morton Park) for looking after me and my home - both of you have been an amazing team! Really grateful for the After Sales Commitment you provided - prompt, efficient and patient!

Alex · 18 May 2022

★★★★★ 5/5

Trustpilot

Lesley Kelly Claybourne

I don't normally take the time to write reviews although our experience in dealing with Lesley Kelly at the new homes site in Claybourne was fantastic. Having dealt with a number of other agents & new homes sales team over the past few months she was a nice change.No hard sell, had plenty of time to spend with us to discuss the properties & our needs. Sadly the property itself wasn't right for us up but I would not hesitate in recommending her to anymore looking to move in the future!Thank you.From Joe & Molly

Joe · 11 December 2020

★★★★★ 5/5

Trustpilot

First Time Buyer - Alconbury Weald

We moved to the Alconbury Weald development back in October 2020. There were a couple of teething issues after we got the keys as we had hired our own flooring contractors. They weren't very happy with the condition that the floor had been left in with the amount of plaster embedded into the concrete. The issue was addressed to the Sales Office but the response from the covering Sales Rep didn't prove very helpful. However, since then we have been very happy with the service we have received, especially from Ryan Mistry & the Assistant Site Manager Sarita. We have had a small list of minor snagging and nothing seems to be too much trouble, we were conscious that we didn't want to pick up tiny/petty snags that would appear from wear and tear anyway. Sarita has kept in contact with us and will knock regularly to make sure we are ok and that tradesmen have been round to complete snags. She takes a genuine interest into how we are settling into the house and wanting to make sure we are happy.We are really pleased with the house and the development that we are situated on. We are also pleased that we aren't overlooked either. We had an issue with our drains a couple of weeks ago where the inspection chamber had completely backed up. We called the out of hours Crest Nicholson line on a Sunday afternoon and they had someone come out that evening to flush it all through. The building works can get a bit noisy during the day but what do you expect living on a new build estate. So far we have been very happy with the after sales service we have received and very happy in our new home.

Gemma · 7 December 2020

★★★★★ 1/5

Trustpilot

Bad Bad Bad company and customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What a terrible customer service of this company, one month passed, only ask me the contact info and still no one to contact us for follow up.This company build a bad quality house and we claim for the compensation still not get any reply yet, only happy to take our money.They don’t want to take any responsibility of after sales service, if they assign someone to contact, we never cannot reach them as always in the meeting, even no call back.If you don’t want to waste your time for snagging every moment, please beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Victoria · 18 March 2023

★★★★★ 5/5

Trustpilot

I have had a very pleasant experience…

I have had a very pleasant experience thanks to Diane at Montague Point. Diane has been very helpful and knowledgable and I have enjoyed the experience so far!

Hm · 14 July 2023

★★★★★ 1/5

Trustpilot

The quality of finish is poor

The quality of finish is poor. • The choice of materials is undesirable. • Not everything works, which is expected, but the after sales feels like a battle to resolve obvious issues. Most aren’t answered. • The company will hide behind the specification of the house - which you can’t see, meaning they mark their own homework. They promise to share it, but never do. Quite notable issues have been picked up on by third party trades.

OS · 8 June 2023

★★★★★ 1/5

Trustpilot

Do not buy from Crest.

Do not buy from Crest.Handover of property several faults identified, agreed would be addressed but on reflection crest decided that it is "homeowner maintenance".So a new build house with an electric socket hanging off, a leaking tap/loose tap, badly damaged sanitary ware are all acceptable standards for crest.Buyer beware!Edit 8th March.Crest replied below stating we are to discuss with the housing association. We have emails and communications showing Crest have acknowledged the faults, recorded them but refuse to address them. The housing association are as baffled as we are. They are escalating it in an attempt to resolve. However it is the builder Crest who are causing the issues and stress so we write this review so buyers can be informed on what to expect when Crest are the construction company of your future home.We belive this to be an honest reflection of our dealings with this company.

Customer · 8 March 2023

★★★★★ 1/5

Trustpilot

Poor customer service

I moved to my new house 5 years ago built by Crest Nicholson. The estate has now been completed and occupied by the residents. However it has not been handed over. The estate is currently managed by a management company which is completely useless. We are paying them for doing nothing. However this is not my issue at the moment.My issue is about a street lights. There is a street light outside my house which is not working since February 2019. I am keep complaining about this issue to Crest but still not fixed. The last response from Crest customer service was that they don't have suitable lamps available with them to replace the blown one. I mean how long would it take to find a suitable lamp? Two years?The roads including street lights should have been adopted by the council but that still not happening. The children's play area is currently in a very bad condition that children can't even play there. stay away from this company if you don't want any hassle from their customer service team!

Hiren · 3 November 2020

★★★★★ 1/5

Trustpilot

Recent buyer of a house from these…

Recent buyer of a house from these guys, I must say the quality of the property is at best poor. Materials are cheap, and not even 8 months in and it’s problems after problems. The latest issue was a water leak. We found out that it was the mastic in the shower plate, and they said “sorry” we don’t deal with that. It’s very poor. The walls are made of cardboard sound insulation is non existent. The whole experience it’s been very traumatic. Large cracks are appearing all over the house. Not sure what to make of it. any prospective buyers, do your home work, once you past the 6 month mark all the problems start to surface and you are on your own.As per your response still waiting to hear from your customer service team….

Alex · 27 February 2023