Trusted Agent profile · County Durham
★★★★★
1,237 reviews across 2 platforms
55 Medomsley Road, Consett, DH8 5HQ, County Durham, DH8 5HQ
Pattinson's office in County Durham, at 55 Medomsley Road, is rated 4.3 out of 5 across 1,237 reviews on two platforms, including 100 Google reviews rated 4.5.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with pattinson with…
Great experience with pattinson with Linda at the helm.
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! From the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotI have had a very good experience with Pattinson estate agent.
I have had a very good experience with Pattinson from start to finish, my request for a valuation was responded to promptly and conducted with care and considered advice provided. I had several valuations and Pattinson were by a long stretch the highest and whats better they found potential buyers who made offers in the first week and we accepted an offer 1 week later. I was given good advice around the position of the potential purchasers and how this would likely effect timeline to completion etc. All of the staff I dealt with a Pattinson where happy to help and had a great system for keeping on top of cases it seemed whoever I spoke to knew exactly where things were at. I know that Pattinsons kept pressure on the Solicitors on both side and provided regular feedback without prompting. I considered not listing names as I dont want to miss anyone as all experiences where great but Lisa who valued the property stood out as did Poppy who was very prompt and reliable when seeking updates on progress. Overall we are happy with the service and the pricing was very competitive.
5/5
TrustpilotWendy Burbridge
Wendy Burbridge has done an amazing job selling my property. I have been dealing with this lady for 12 months and had a few glitches along the way with the buyers. Wendy has picked up the pieces. Sending emails and many phonecalls to our buyers solicitors and copying me into everything. During the past few weeks when Wendy is at work she has checked in on me daily. Made sure every professional involved with the sale knew what was happening. Thank you so much Wendy for doing an amazing job. It has taken the stress away from me. What a wonderful lady you are giving me a 1st class service.Theresa
5/5
TrustpilotPattinsons (Houghton)
We went with Pattinsons (Houghton) to sell our property recently.
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotFantastic letting agent to deal with
We had a fantastic experience with Pattisons, they were able to get us in to our new home in no time and made all the paper work easy and stress free. Laura in particular went above and beyond, she's a real asset to the team, she was always warm, friendly and happy to help with anything when we rang and we couldn't have asked for a better agent.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotHad two viewings to see a property in…
Had two viewings to see a property in which the women showing us around had no clue about the property and was unable to answer basic questions such as where the boiler is in the house or how old the house was; regardless went ahead and placed an offer through Alison in the jarrow branch which was accepted in which stated email confirmation would be sent which infact was never sent at all; called Allison from the jarrow branch up after confirming deposit funds and proof of solicitors and meetings for mortgage signing and she turned around and states that another offer has been accepted on the house ALTHOUGH this was multiple days after our offer was "accepted"Unorganised and somewhat unpleasant experience, very unprofessional and unfortunately I can only but wish the best for anyone dealing with the jarrow branch as my experience was dreadful due to the fact they think they could take the mick given I was a first time buyer and doubt my seriousness in purchasing a property through them
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotLisa, a star agent with Psttinsons.
Lisa was our agent at Pattinson. Always available and super helpful. She found us a property and negotiated through a difficult situation. Ultimately we withdrew from the sale having had a completion date changed 4 times by the vendor. We moved from Spain on the strength of the original date. This left us homeless with 5 dogs and furniture in store. Although Lisa was losing a sale she found us a rental with our dogs. This is service beyond reproach. Thank you Lisa for your totally unselfish service. ****XXX I have just noticed a negative review from the vendors partner. Full of untruths and total misconceptions. Despicable to blame the agent for they and their builders fault, which left us homeless and out of pocket by thousands of pounds
1/5
TrustpilotNAHtinsons we're very enthusiastic from…
Pattinsons we're very enthusiastic from day one. HOWEVER, from the day of sale, communication between their own Solicitors, myself and the buyers Solicitors broke down. My property was actually exchanged 2 months later than promised, whi h cost me 1000 pounds in extra council tax.Use your own Solicitor if you are using this company. Gordon Brown are not recommended by me
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
4/5
TrustpilotThank you Wendy Burbridge
Very professional man turned up to value the house and everything was dealt with quickly. When the house was on the market there were several occasions when accompanied viewings were booked and no one turned up including the representative from the estate agent without letting me know. This was very awkward as my niece was renting the property and was rushing in from work and preparing for viewings that didn’t happen. Poor communication. This whole sale experience was a nightmare once we accepted an offer from a property investor. We were told he had a mortgage in principal and was ready to go. We completed all the paperwork from RAW Clark solicitors and returned it the same day. 10 weeks later I contacted the solicitor to find out why it hadn’t heard anything yet. She was very rude saying “ can’t make him buy your house” . Clearly my call prompted her to find your what was going on only to discover that the buyer wasn’t using the solicitor that my solicitor thought they were. I was then asked to deal with the case via Wendy Burbridge from Pattinsons. After a tricky start, Wendy was great chasing things up and trying to move the sale forward. The buyer however was telling her one thing and me another to prolong the sale I felt. In the meantime we were accruing a huge amount of charges in bills and lost rent totalling £2500. Even though Wendy was trying her best, the solicitor was less than effective. I was having to send a lot of emails to chase things up as well as Wendy. At one point I contacted to buyer to find out what the delay was and he told me he was waiting for searches to come back. As I thought this highly unlikely I contacted the land charges department myself to chase them up. She informed me that the searches had only been requested in early October - yet we had started the sale and completed and returned our forms on 18th May. This was very frustrating as at no point had the solicitor chased up the sale. Thankfully Wendy and I were both on the case. Eventually- as we had expected would happen -the buyer asked to lower the price of the house by £5500 so that we could complete. As Wendy was on holiday at the time someone else negotiated a price of £92000. Wendy was monitoring emails whilst on holiday and keeping in touch with me. As soon as Wendy returned to work things began to move at a faster pace and we completed in December. Into the new year and although we had received the money for the house we had not had a completion statement from the solicitor so I contacted Wendy. She immediately contacted the solicitor and got it sorted for us. At every stage, Wendy copied me into emails she was sending on our behalf to keep us in the loop which was great.I really can’t fault Wendy- she was professional and helpful throughout going above and beyond at times to make sure we got everything completed. Unfortunately we can’t say the same for our solicitors and did recommend to your office that you use someone else as they provide a less than professional service falling short of the code of practice for solicitors in many areas. They really don’t give your company a good service. Thanks Wendy- your were a trooper in what was a very stressful experience.
5/5
TrustpilotI have given our experience 5 stars because of the service from Wendy Burbridge
I have given our experience 5 stars, it’s not for the company but purely for the service Wendy Burbridge provided. The sale was stagnating and I truly believe it still wouldn’t have completed hadn’t it been for the work Wendy did. She drives the sale forward and is always available to answer any queries you have. If I knew Wendy was involved in my sale I wouldn’t hesitate to use Pattinsons in the future, she is a credit to the company.
5/5
TrustpilotThe team are amazing, especially Wendy!
The team are amazing and very helpful! We had a long process with getting our home due to new safety acts and the solicitors but Wendy Burbridge was amazing with keeping us up to date with what was going on and was checking in with us weekly. She made our experience so comfortable and she was very helpful throughout the whole process! I would 110% recommend Pattinsons because of Wendy's service :)
5/5
TrustpilotPattinsons sold my house quickly and…
Pattinsons sold my house quickly and kept me in the loop every stage of the way, I also was using another two major named estate agents (purple bricks & yourmove).
Thank you so much for this great review Kyle! We are delighted that your experience with us has been as positive as we aim to give all of our customers! And the fact that we came out on top is great news! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotI have recently sold a property via…
I have recently sold a property via Washington Keith Pattinson. Sam Reisner went over and above to assist the sale. Her fast action and ability to communicate with all parties involved; Solicitors, finance, the various departments of Pattinson,buyer ect. culminated in a smooth sale for us.Her staff were also very polite and helpful everything I rang Washington.Sam has a strong knowledge of 3rd parties who are also competent professional people ie finance, solicitors.
1/5
TrustpilotThieving crooks
Awful company, do not use, my property in auction for 2 months with no bids reduced on their advice they knew I was on a tight schedule to sell, last minute before auction ending a bid comes in but they didn't know how to get hold of the bidders, it was Pattinsons who put the bid in, I did not want to continue any further with them so they are now charging me £12,000 for NOT selling my property.Absolute thieving crooks.
Hi Darryl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
Googlebought a buy to let from Leah in Consett last year and the service was excellent, friendly and a breath of fresh air compared to other local firms I have used in the past.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotEloise has been fantastic
Eloise has been fantastic! She’s taken our calls, kept us updated throughout, and made sure we were able to move into our property without delay.
5/5
TrustpilotQuick and efficient
Quick and efficient, really helpful with buying my first home
Thank you so much for this great review Tia! We are delighted that your experience with us has been as positive as we aim to give all our customers, and we wish you all the best in your new home! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
GoogleAbsolutely fantastic - highly recommend! We sold our house through Pattinsons and from the first day they were brilliant. Everyone we dealt with was great, but in particular Stephen, Anita and Nicola were absolute legends. We had a very stressful sale (due to onward chain falling through and solicitor errors) but Stephen, Anita and Nicola were constantly helpful, always at the end of the phone (and there were a lot of phone calls) with a lovely manner, always doing everything they could to help, going above and beyond, listening to me rant…. The difference that they made to what was on the whole an awful experience, cannot be oversold. There were many sleepless nights, but there would have been so many more without Pattinsons. I really cannot thank them all enough, I have already recommended them to friends and will continue to do so.
5/5
TrustpilotPattinson sold my property via auction…
Pattinson sold my property via auction recently.
Thank you so much for this great review Karen! We are delighted that your experience with Janine and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotThank you for great service
I just want to thank Carly at Washington Pattinsons. It was my first time renting and she made the whole process run smoothly. She was very professional and had a lot of knowledge. She really listened to what I was looking for and made me feel very comfortable. She is an asset to your company and I look forward to purchasing my first home with her very soon. Kind Regards,
5/5
TrustpilotI have been in touch with Carly List at…
I have been in touch with Carly List at the Washington Galleries Branch recently.From my first contact with her, viewing a property with herself, and the follow up contact with her, she could not have been more helpful with the process of buying my next property. She has taken extra time to keep in touch with myself and the vendor of the property I am hoping to buy. She has been very keen, helpful and polite at all times.Thank You Carly, and hopefully I'll be settled in my new home soon.
5/5
TrustpilotThank you
Just want to say a big thank you to all the staff at Pattinson’s in Heaton.... especially Hayley who has been an absolute star! Without their support I think I would have gone completely mad and probably never got to the point of being able to move house. Thank you for all your hard work
Thanks for your review. We will pass on your compliments to Hayley and the team.
5/5
TrustpilotThe BEST!!!!
Carly List put my house up for sale on Monday, booked 11 viewings by Tuesday morning and sold the house by Wednesday morning. There is nobody more dedicated, invested or hard working than the girls at Pattinsons Washington, if you’re debating which estate agent to use to sell your property let this be your sign, they’re amazing and I can’t praise them enough. Will never use anyone else again.
1/5
TrustpilotTerrible Estate Agent to Work with (West Road Newcastle)!
I put an offer for a property in Newcastle (NE4). I was told that it was the best and highest offer. They asked me to send agreement in principle and then mysteriously wasted lots of time (three weeks)until someone put same amount of offer and their offer was accepted! Everything was very fishy. The staff are miss connected!
Hi Mary, I'm very sorry to hear that your experience with us has been unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information about the property etc. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
