Every review we hold for the County Durham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve been with DH1 Lettings and Sales for over 7 years, and I honestly couldn’t have asked for a better service. They managed and looked after my house while it was rented out, and more recently they successfully (and very quickly!) sold it for me, all while I was living abroad in Dubai.
They’re a genuine family business who really care, not only about their landlords but also about the tenants. Communication has always been excellent, and I’ve always felt my property was in safe hands. I can’t recommend DH1 Lettings and Sales highly enough, professional, trustworthy, and truly personal service from start to finish.
Lucy · 24 September 2025
★★★★★ 5/5
GoogleI’ve been living in a property in Penshaw for the past three years and never had any issues with the company. Any times we’ve had issues (ie roofing, boiler issues) they’ve been straight on the phone and sent out the relevant people to help us. They’ve been an absolute pleasure to deal with, and I can’t thank Matt enough for all of his help from start to finish.
Robyn · 11 April 2023
★★★★★ 1/5
FacebookDo not use this estate agent they’ve stolen £132 from my mother who works every hour under the sun just to get by was explained to my mam she would have to pay a holding fee while she was going through the credit check but after failing the check she was told she couldn’t have the money back. My mam explained that she told this so they said she signed a waver I’ll be at your shop to see this waver with my mams signature. As criminal pinching peoples money again do not use this service
Liam · 17 July 2024
★★★★★ 5/5
GoogleThis google account is named after my old cat so not my name, however, everyone involved with this letting agents are lovely people and so helpful. So friendly and approachable and try and get things sorted as soon as possible even at their busiest. They always have someone there to help whether you ring or email and couldn’t be more kind when dealing with our tenancy and house visits. Amazing lovely people and their dog is out of this world 🖤🖤
Lola · 11 April 2023
★★★★★ 5/5
GoogleExcellent service as always from Becki, Paul and the team at DH1 lettings
John · 23 November 2022
★★★★★ 5/5
GoogleThe team at DH1 Lettings are professional and very pleasant to work with.
They have been and continue to be supportive, very efficient, reliable throughout every stage of tenancy in my property even during difficult situations with tenants, repairs and maintenance etc.
They have treated and looked after my property like their very own.
I’m very grateful to work with them.PositiveProfessionalism
Bernice · 26 October 2022
★★★★★ 5/5
GoogleExcellent prompt service. From arranging valuation and having the photos / description completed to final sale a very smooth experience. We had 5 or 6 viewings the day after the advert was posted, and 4 offers of the asking price on the same day (highly sought after area). Excellent service from the estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Dave · 26 October 2022
★★★★★ 5/5
GoogleHouse up for sale 4:30 on the Tuesday 5 viewings lined up by 5pm. House sold after the 1st viewing for full asking price. Very professional throughout the process kept us 💯 % up to date all the way through.PositiveResponsiveness, Quality, Professionalism, Value
Kevin · 26 October 2022
★★★★★ 5/5
FacebookFantastic service, had 4 offers of asking price the day after the advert was posted, including one cash buyer. Pitched the advert perfectly, at the correct asking price and the sale went through without issue. Can't recommend highly enough. Very professional and knowledgeable staff.
Dave · 31 August 2021
★★★★★ 4/5
GoogleThey were okay as estate agents go, but lacked good time keeping for scheduled appointments and didn't have all the facts on the property they were letting.
Cheryl · 11 April 2023
★★★★★ 4/5
GoogleWell organized and easy to deal with
Michael · 11 April 2023
★★★★★ 5/5
GoogleBrilliant letting agents, always really helpful, understanding and friendly. Quick to respond and very professional!PositiveResponsiveness, Quality, Professionalism
Natasha · 23 November 2021
★★★★★ 5/5
GoogleGreat Company with excellent service.PositiveProfessionalism
Joe · 23 November 2022
★★★★★ 2/5
GoogleNice and easy to use BUT they don't put all the house's they are selling on there website
Adam · 26 October 2020
★★★★★ 2/5
GoogleSent an email and never got a response off the Lettings team
Lee · 23 November 2020
★★★★★ 1/5
FacebookIgnorant never follow phone calls up or do their jobs always slow
Lee · 25 February 2018
★★★★★ 4/5
GoogleReally helpful and understanding
Bev · 23 November 2020
★★★★★ 3/5
GoogleRating only, no written review.
Dan · 10 April 2024
★★★★★ 5/5
GoogleOk
Catrinel-Crina · 10 April 2024
★★★★★ 5/5
GoogleRating only, no written review.
Chris · 10 April 2024
★★★★★ 1/5
GoogleRating only, no written review.
Matthew · 11 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Julie · 23 November 2022
★★★★★ 5/5
GoogleRating only, no written review.
Julie · 26 October 2022
★★★★★ 5/5
GoogleRating only, no written review.
Lewis · 11 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
