Trusted Agent profile · County Durham
★★★★★
666 reviews across 2 platforms
23-25 Duke Street, Darlington, County Durham, DL3 7RX
Bridgfords Lettings's office in County Durham, at 23-25 Duke Street, is rated 2.9 out of 5 across 666 reviews on two platforms, including 227 Google reviews rated 4.3.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
5/5
GoogleDealt with Emily Robinson on a purchase with bridgfords. Honestly she was amazing to deal with, kept me in the loop and helped out where possible chasing up for me. Would definitely recommend and I will use again.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are currently dealing with Bridgfords in Darlington and our estate agent is Georgia. We are selling our property. She is amazing. Very professional, always on the ball and regularly keeps in contact. She is a credit to that company. We also dealt with Joe the property valuer who is also extremely efficient and professional. Great service, would definitely recommend them.
Thank you Mel for your wonderful 5* recommendation and kind words about the brilliant customer service you have experienced from Georgia and Joe. Best wishes with the sale of your property. Kind regards, Scott
5/5
GoogleThe agent nick Bowen that showed us around the property was great and bridgefords got us an answer straightaway which was great.
Thank you for the wonderful review! We are thrilled to hear that Nick provided top-notch service and our team was able to quickly get you an answer. It's our goal to always exceed expectations and make your experience with Bridgfords great. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
5/5
GoogleI'd just like to say a massive thank you to Natham, for going above and beyond! Parcelforce delivered a parcel to one of their lettings by mistake, and he managed to communicate with the tenants and retrieve the parcel, cannot recommend their service enough, simply top draw!!PositiveProfessionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
GoogleGreat service from start to finish. Had bad experiences in the past with previous agents so was refreshing to finally receive some professionalism. … More
Thank you for the kind words! We are dedicated to providing professional service and we are thrilled to hear that we met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
5/5
GoogleI would just like to say a massive thank you to Max at the Darlington branch for finding a perfect home for our family and also Helen...thank you for remaining patient at all times..who knew it wasn’t ideal to have a passport in your actual name. Thanks again from us all xx
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
5/5
GoogleThe team of Bradfords sales and letting agent truly impressed me with their amazing and positive energy and quality service. The energy and commitment from each member were simply awesome. When I visited their office to discuss my accommodation needs, they attended to me with great care and determination, unlike my previous experiences with other agents. The team acted promptly and with a sense of urgency, ensuring I got exactly what I desired and even more than I had hoped for, all on the same day! A big thanks to the team for their exceptional service. I highly recommend anyone seeking quality service to patronize Bradford's sales and letting agent.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThankyou Alia Gould at Bridgfords call lane Leeds
Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.
1/5
TrustpilotDo not care
As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.
5/5
GoogleThank you to Nathan for showing us around the property, leaving us to really take our time to look around and decide. Super friendly and very helpful. Easy rental experience. Thank you 🥺 …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleYasmine was very helpful, knowledgeable, 10/10
Thanks James for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a appointment with Jayne the manageress , it went as well as expected and was easy to deal with 🤝 …
Thank you for your kind words about your appointment with Jayne! We're grateful for your positive experience and appreciate your business. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
5/5
TrustpilotBridgfords Estate Agents Wakefield
This is my second year as a tenant using Bridgefords estate agents, Wakefield.I have dealt with Kate, Holly and Nikki and I have received the most kind courteous customer satisfaction each and every time.They have helped me in every situation I have had to deal with and gone above and beyond with all their help and kindness to make moving in and out of properties as stress free as possible.I would highly recommend Bridgfords Wakefield they are really do care about customer satisfaction and are extremely helpful and make everything so smooth and easy.
5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
5/5
GoogleFantastic team! From Helen, Cassie, Luke and Nick , have all made our letting experience worthwhile. 💕 💕 …
Thank you so much for the kind words, we are thrilled to hear that our team has provided a fantastic letting experience for you! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery fast, good service, inquired about the property and got a viewing the same day. Nathan was very professional and the entire process was incredibly welcoming and smooth. Would reccomend to anyone.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords Lettings's County Durham office has 666 reviews across two platforms: 227 on Google, 439 on Trustpilot (across the whole business).
Bridgfords Lettings County Durham is rated 2.9 out of 5 across all 666 reviews, and 4.3 out of 5 on Google from 227 reviews.
Bridgfords Lettings County Durham, 23-25 Duke Street, Darlington, County Durham, DL3 7RX.
