Walter and Mair reviews

★★★★★ 5/5

Google

I appointed Walter and Mair to sell my house in South Wallington. I met 4 agents as part of the process and ultimately chose W&M (a) because Toby gave me confidence they knew exactly what they were doing and (b) the photography quality was a cut above the rest. I was pleased with my choice as the marketing material turned out excellent (made the house look much better than it actually was!) and the service was great. Particular shout out to Bethany who was my point person - she was very proactive, great on the communication and just generally nice to deal with. Strongly encourage others to use W&M for their sale too.

Warwick · 16 February 2026

★★★★★ 5/5

Google

We recently bought our house through Walter & Mair and couldn’t be happier with the service we received. From start to finish, the team - especially Callum, however everyone was incredibly helpful - were professional, responsive, and genuinely supportive throughout the whole process. Buying a house can be stressful, but Callum kept us well informed at every stage, answered all our questions promptly, and went above and beyond to make everything run smoothly. We would highly recommend them to anyone looking to buy or sell a property, and look forward to working with Callum/team again in years to come!

Ben · 16 January 2026

★★★★★ 5/5

Google

Sara was brilliant from start to finish. Professional, helpful, and always on top of everything, she made the buying process far less stressful than I expected. I’d happily recommend her to anyone looking for a great estate agent, it was a pleasure working with Walter & Mair to secure this property!

E · 16 February 2026

★★★★★ 5/5

Google

We had a great experience with Walter & Mair throughout our house purchase. The team, especially Callum, were professional, responsive, and kept us well informed at every stage of the process. Any questions we had were answered clearly and promptly, which made what can be a stressful experience feel far more straightforward. Everything was handled efficiently and we always felt confident that things were progressing as they should. We wouldn’t hesitate to recommend Walter & Mair to anyone buying a property.

Greta · 16 January 2026

★★★★★ 5/5

Google

Walter & Mair were great they helped us navigate the buying process and facilitated all conversations with the seller. They were dedicated, responsive and friendly which is everything you want from an estate agent. Thank you to Bethany for all your help!

Chloe · 22 October 2025

★★★★★ 5/5

Google

My wife and I purchased our property through Walter & Mair in July 2025. We dealt with Sara throughout the purchase process and although they say moving is one of the most stressful things to do, Sara was brilliant from start to finish. She …

Andy · 16 September 2025

★★★★★ 5/5

Google

We recently exchanged on a purchase of our forever home and Bethany Blanchard was our representative from Walter & Mair on behalf of our sellers. Right from the start Bethany was proactive, supportive, understanding and extremely …

Jason · 16 October 2025

★★★★★ 5/5

Google

Very impressed with the service provided by Toby, Sara and the team. They gave honest straightforward advice when we approached them about selling our house, and kept us fully informed throughout the sale process liaising with all the buyers and solicitors in the chain when necessary. Everything was dealt with efficiently and without fuss. We had previously purchased a house where they were the selling agents so had high expectations which they exceeded on our sale!

John · 10 May 2024

★★★★★ 5/5

Google

Highly professional with agents making you feel you are getting indivudual service. Sara Evans managed, along with the team, a problematic sale with great efficiency and superb communication. The property was left to two daughters who both live outside the UK by their mother who lived within the UK and was always considered 'home' by her daughters. Unique house purpose built for the owner's needs with great charm. Difficulty with removing trespasssers handled professionally and with due civility by Sara who headed the team, whose communications were excellent. Understood the situation with 2 non UK residents but both citizens, one in Australia so even a full time zone away! Always made to feel we were in partnership rather than just clients. Regular reports as to viewings, feedback, important statistcs as to comparisons and work put in and initiated by W&M and all infomation needed. Would highly recommend this company, which had been recommended to us by neighbours in the UK and others. They did not let us down. Thanks so much Sara Evans, Toby Basset and all those at Walter & Mair for steering us through a difficult and sad time. Made all the difference. Jane Schou-Clarke

Jane · 14 February 2024

★★★★★ 5/5

Google

Walter and Mair have been absolutely fantastic. We had previously listed with another agent and were very unhappy, but since changing to Walter and Mair we were delighted by how professional, helpful and efficient they were. Communication was brilliant and I’d like to thank Bethany, Sara and Callum for all their hard work in getting our property sold. Definitely recommend!

Amy · 26 November 2024

★★★★★ 5/5

Google

We had a very good experience working with Walter & Mair. Right from posting the house in the market to completion of the sale. We personally like to thank Sara for all the communication she kept us updated about right till the end. Thank you for all the advise

Preethi · 19 April 2025

★★★★★ 5/5

Google

We purchased our dream home through Walter & Mair. Sara was our dedicated agent, she was absolutely amazing. She was attentive, prompt and always on hand to deal with any questions we had. The purchase wasn't without it's challenges and Sara managed the process delicately to get the deal over the line which is a testament to her professionalism and dedication to both parties. I would highly recommend Walter & Mair and wouldn't hesitate to use them again if the need arose. Vera

Vera · 19 April 2025

★★★★★ 5/5

Google

Brilliant estate agents , navigated me through some very challenging times acting as agents in my house sale They went above and beyond and hosted open days taking care of all the viewings Sara Evans was brilliant as she got to know me and my home and was able to point out its attributes to prospective buyers ,she and the team at Walter Mair were always easy to get hold of and were great at communicating throughout the process - I would highly recommend using them as they definitely helped achieve a better than expected selling price and their fees were not only competitive but well worth it I am now settled and very happy in what I hope is my forever home and Walter Mair were hugely instrumental in getting me to where I am Special Thanks to Sara , Toby ,Tina ,Dominic and all the other lovely Team members at Walter Mair I will always be grateful for all you did for me

Jacquie · 17 October 2023

★★★★★ 5/5

Google

We were very impressed with the whole service that we received from Walter and Mair. All the team were highly professional, very engaged and supportive. The promotional materials were of a high quality and reflected our home well. Nothing was too much trouble for the team and they kept us well informed throughout. We would highly recommend Toby and his team and we would definetly use their services again.

Lesley · 15 March 2024

★★★★★ 1/5

Google

We bought a house through this agency last year. It all went fine until Toby Bassett, the director of the company, decided he would "take the lead on this one". Toby was consistently a misery to deal with. He was aggressive in his emails, had an arrogant and belligerent attitude, and was generally unpleasant. Toby may be good at strong arming and harrassing buyers into paying a bit extra for properties, as he attempted to do with us, but he burns bridges in the process. We will be certain to avoid this company at all costs when we come to sell.

Flight · 14 June 2023

★★★★★ 5/5

Google

Walter & Mair were fantastic and we are so glad we chose them for our house sale. They were friendly, positive, attentive, honest and such a great support through the whole process, even when our first sale fell through due to no fault of their own. Sara and Dominic were great to work with and proactive until completion. We had considered in the beginning going with a cheaper, non-traditional estate agent, but selected the traditional route through Walter & Mair and are so glad we did. They were worth every penny.

Jessica · 14 June 2023

★★★★★ 5/5

Google

Our experience of finding our new home through Walter & Mair was both pleasant and highly professional. The team was efficient and helpful throughout the entire process, from arranging a special evening viewing to accommodate our work commitments, to always being available to provide the information and support we needed during the property purchase. Highly recommended.

Philippe · 16 March 2026

★★★★★ 5/5

Google

Walter & Mair were very professional and helpful right from the start. All the team were excellent, in particularly Bethany and Sara. After having not such a great experience with a previous estate agent, Walter & Mair were a breath of fresh air and god the job done and the house sold! Many thanks to the team.

Justin · 16 August 2024

★★★★★ 5/5

Google

These guys are professional, but with a personal touch. Although we did not get the property, their services was excellent, the viewings were very well planned, on time, and we look forward to their support in the near future. Bethany is a class act, and Sara and Callum are a credit to the team.

Ade · 23 September 2024

★★★★★ 5/5

Google

Despite a challenging market and a broken chain, selling and buying our house through Walter & Mair was one of the best experience we've had compared to three previous agents Sara's relentless follow-up with both buyer and seller solicitors accelerated the exchange by at least a month, which we truly appreciate. Also big thanks to Bethany and Toby who helped us throughout the process.

Suprabha · 14 February 2024

★★★★★ 5/5

Google

Very happy on the purchase with Walter & Mair. Sara has been really helpful during viewing and pushing for completion at the final stage. Would recommend if anyone is looking for a local agent in Coulsdon.

Fanny · 27 April 2025

★★★★★ 5/5

Google

I had the pleasure of viewing a property with Bethany, and the experience exceeded my expectations. The pictures of the house were an accurate reflection of the property, and I was pleasantly surprised that the house was in even better condition than I had anticipated. I really appreciate the honesty in the photos used for the advertisement. Bethany was exceptionally well-prepared and took the time to ask thoughtful questions to understand my needs. At the end of the viewing, she provided a professional brochure, which was very helpful in summarising key details. Overall, I found her service professional, attentive, and highly efficient. Highly recommend!

Lili · 22 October 2024

★★★★★ 5/5

Google

We had amazing service from Sara and the team from start to finish. They were massively helpful when we were offering on the property and advised us expertly throughout. Once we had our offer accepted they supported the whole process through to completion. An absolute pleasure to deal with, will definitely use again.

Vivek · 24 July 2024

★★★★★ 5/5

Google

We have changed home a number of times over the years and haven’t come across a better estate agent. They came to us with a great sales strategy for our home, showing us they had done the research - they stuck to it and it paid off very well. They got us an excellent price and considerably over any other estate agents best case price. Toby (Director), Dominic and Sara were brilliantly professional, and demonstrated a very client focused firm. Highly recommended! A particular mention to Toby, who has been fantastic throughout - going well beyond the expectation for his service. Much appreciate everyone!PositiveResponsiveness, Quality, Professionalism, Value

James · 14 June 2022