Every review we hold for the Cotswold office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid at all costs.
Despite arranging a full professional end-of-tenancy clean, including carpets, and leaving the property in better condition than when we moved in, this agency is now claiming they had to carry out an additional clean and that we left the property in poor condition.
We have invoices, photos, videos, and email correspondence with Ridgeway confirming the
work completed, yet they are still attempting to withhold our deposit.
We were reliable tenants, rent was always paid on time, we were flexible with contractor access, and we fully adhered to the tenancy agreement.
It’s genuinely disappointing to be treated this way after being so cooperative. I would strongly advise avoiding this estate agent if you value honesty and fairness regarding your deposit.
Marcie · 15 October 2025
★★★★★ 5/5
GoogleGreat professional and friendly service, we have used Simon and the team to buy & sell more than 1 house. They are always approachable, supportive and ready to give advice when needed. Buying and selling houses is very stressful but these guys try their best to help you through the process as stress free as possible.
Tracey · 23 March 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave your comments. We always strive to provide a professional service and sound advice to our clients.
★★★★★ 1/5
TrustpilotMade appointment, no agent arrived!
Made an appointment about a week ago to view a little bungalow, turned up a few minutes early, waited 10 to 15 minutes, nobody from Ridgeway turned up or bothered to call me. I called them, eventually I was told an ‘urgent’ response had been requested, another 15 minutes, nothing, I called and cancelled the viewing, what a waste of my time and terrible service, very disappointing from what I thought was a reputable company.
Steve · 23 December 2024
★★★★★ 1/5
TrustpilotThe Old Packhorse Inn, Ampney St Peter
We rented The Old Packhorse Inn, Ampney St Peter up to 2023 through Ridgeway, which sadly turned out to be one of the most extraordinary and appalling experiences of our lives, resulting in preparing a claim for significant damages from the landlord, and a formal complaint against Ridgeway to the TPO.
Rowan · 15 January 2024
Agent replied · 22 November 2025
I wish now was the right time to make a formal response aside from to say that we chose to report the matter to the TDS and the matter is in their hands. I cannot now get involved in further discussion on this media platform. As always, the truth will come out
★★★★★ 5/5
GoogleThis is the first time of using Ridgeway. I must say that they were very helpful and friendly to speak to. They kept us informed all the way and it was no problem when we needed any information. We recommend them and would use them again in necessary.
Lord · 23 March 2020
Agent replied · 22 October 2024
Thank you for taking a few moments to comment. It's been a pleasure to work on behalf of the nobility! I would add though that the service you have received is to the same level as we strive to provide to all.
★★★★★ 5/5
GoogleA traditional Estate Agent like Ridgeways are well worth their fee as they are able to communicate to most of the parties in a chain and successfully bringing a sale to completion.
Simon · 23 March 2020
Agent replied · 22 October 2024
Thank you for taking the time to comment. It's always a positive thing when a former buyer returns to us to sell their property.
★★★★★ 5/5
GoogleThey are very nice and professional. It’s my first time to rent a house, they helped me so much to proceed. Finally, I got a lovely house with their great efforts.
Alicia · 23 March 2020
Agent replied · 22 October 2024
Thank you for taking the time to comment. It was a pleasure to be of assistance to make your move a reality.
★★★★★ 1/5
GoogleIts been a week, and no one has got back to me not good
Sally · 23 March 2022
Agent replied · 22 October 2024
Hi Sally, apologies, I've checked and double checked for any missed messages and I've checked our database to cross reference for your name but can find neither. If this review was meant for either the Fairford or Lechlade office of Ridgeway, I would be grateful if you would kindly make contact with me on simon.forster@ridgewayestateagents.co.uk as I clearly need to investigate why I did not received a prior message or even an alert via Google. Thank you
★★★★★ 5/5
GoogleGreat service, good honest estate agent.
Fabulous service, definitely recommended over others!
S · 24 March 2018
★★★★★ 5/5
GoogleRating only, no written review.
Tarryn · 22 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Anne-Marie · 23 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
