Trusted Agent profile · Cornwall
★★★★★
123 reviews across 2 platforms
9 Bar Terrace, Falmouth, TR11 4BP, Cornwall, TR11 4BP
Tom Wills ? Personal Property Agents's office in Cornwall, at 9 Bar Terrace, is rated 5.0 out of 5 across 123 reviews on two platforms, including 110 Google reviews rated 5.0.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
5/5
GoogleTom and Ashley were incredibly helpful throughout our house sale. From start to finish, they were professional and approachable, keeping us informed every step of the way. Their communication was excellent, and they were always available to answer questions, provide updates and help move things forward when needed. We would highly recommend them to anyone looking to sell a property.
5/5
GoogleTom is brilliant! I've bought and sold a number of houses in my time and this is the best selling experience I've had. I had what many might consider a unique property to sell and Tom went about the sale professionally, efficiently and with real empathy for the age and complexities of the buildings and grounds. His approach is both informed and realistic and his advice not to be ignored. The difference it makes to have one person who knows everything consistently dealing with your property cannot be underestimated. On the few occasions when Tom could not undertake viewings, Anna and Ashley were wonderful, too.
5/5
Google🌟 Five-Star Experience with Tom and Anna 🌟 As a first-time seller, I was incredibly nervous about the whole process, but Tom made everything feel so much easier. He looked after me exceptionally well from start to finish, always going above and beyond to make sure I felt supported. I never once felt uncomfortable asking questions, Tom was patient, reassuring, and always gave clear, informative answers. Both Tom and Anna were fantastic throughout, and their professionalism and kindness made a huge difference during what could have been a very stressful time. I felt fully informed right to the very end. I would absolutely recommend Tom and Anna to anyone looking for an estate agent who genuinely cares and delivers outstanding service.
5/5
GoogleWe still remember when Tom said 'have you looked at XXX?', after listening to our wish list. It was a property we had overlooked at first glance but Tom encouraged us to go and see and he was right, it is perfect for us. Tom and Anna were amazing in helping us both buy and sell our properties. They were responsive, friendly and professional at all times; kept everyone informed which helped us all stay calm even when deadlines got tight. Thank you!
5/5
GoogleTom and Ashley were fantastic, helping us to find what we wanted in Falmouth. Moving to Cornwall from outside the region, we really appreciated their local knowledge, personalised advice and highly professional service - and they cared about getting it right for us.
5/5
GoogleTom and Anna were brilliant from the start, right up to completion date. The sales brochure and drone footage was swiftly organised, viewings were conducted with ease and the communication between us, and the solicitor was reassuring and concise . Tom was informative without being overbearing, helping us understand how the market was evolving, and due to the emotional circumstances of the house, Tom and Anna treated the situation with care and great respect. I will definitely use Tom Wills estate agent again. Thank you
5/5
GoogleI have just sold my house in Falmouth and I couldn't be more delighted with the brilliant work of Tom Wills and Anna in making the process so positive. I had lived in the house for 12+ years and Tom was the vendors' agent when I originally bought it. It's testament to how impressed I was then with his excellent knowledge, calm and helpful demeanour, insights and integrity that he was my first choice to contact when it came time to move on again. Anna is equally brilliant; friendly, super smart and really efficient. Between them they're a dynamite team that I felt I could 100% trust to guide me through what can be such a stressful time. Can't thank them enough, and hugely recommend them.
5/5
FacebookWe’ve just sold our house through Tom Wills - Personal Property Agents, and I couldn’t recommend them highly enough. We actually bought our home through Tom when we first moved to Cornwall three years ago, with very little knowledge of the area. The experience was so brilliant that we always knew we’d sell through him as well. Tom even helped us settle in after the move, recommending places for our family to visit and enjoy. This week we completed our sale with Tom, and once again the service was absolutely first-class. Both Tom and Anna were incredibly professional, diligent, and supportive. Their advice was spot-on, and we genuinely felt looked after and considered at every stage of the process. In a world that’s moving so quickly with new technology, nothing can replace genuine human kindness and real relationships. Thank you so much, Tom and Anna!
5/5
GoogleVery pleased with the service offered by Tom Wills estate agents. Both Tom and Anna were very patient at every stage. The photos and presentation of our house were superb. Unlike many agents, Tom took the trouble to follow up viewings and learn more about what buyers were looking for.
5/5
GoogleTom abs Ashley went above and beyond to make our experience as stress free as possible Keeping us in the loop at all times and they were professional and efficient through out Thank you
5/5
GoogleI loved working with Tom Wills Estate Agent in Falmouth. Communication via WhatsApp was easy and seamless, and we felt fully informed throughout the entire process. Tom was proactive in moving things along and kept us updated at every stage, which made everything feel very smooth and stress-free. He is clearly very knowledgeable about the local area and created a strong, well thought out marketing package that really showcased the property. Overall, I felt listened to, supported, and well informed throughout. I would definitely recommend this estate agent.
5/5
GoogleWe recently sold our property through Tom Wills Estage Agents and couldn’t be happier with the service. Tom and Anna were both fantastic, professional, approachable, and always quick to respond to any questions we had. They made the whole process smooth and stress-free, keeping us updated at every stage. We’re really grateful for their support and would highly recommend them to anyone looking to sell in Cornwall.
5/5
GoogleI found Tom and Ashleigh to be professional, knowledge and understanding. They took time to support and explain processes that my solicitor didn't and were on top of everything at every turn. I had a strong sense of their clients being at the forefront of their work ethic and if I ever sell my beautiful new home, which I do not intend to do, I would go the them. Thank you
5/5
GoogleTom and his team have been brilliant; truly excellent. Our buying experience could not have been better. When the sale of my property was stalling, Tom was immediately on the phone to the estate agent who was dealing with the sale, and my solicitor, and the same was true of my partner's property, all without prompting. He and Anna have been lightening fast with communications with us and all parties involved with the sale of our homes and the purchase of one which we are now moved into. I could go on, but suffice to say, we could not have wished for a more friendly, professional and helpful agent and we wish him and his brilliant team the very best for their future business. We cannot recommend them highly enough!
5/5
GoogleIf you want to get your house sold, get Tom. What must have been some of the most stressful months of my life. Tom kept things in motion when all I could do was scream. He is an absolute star. I would ask him to sell my house again in a heartbeat. Maybe I’ll give it a few years first. 😆 …
5/5
GoogleWe purchased an old cottage for sale in Mylor, Cornwall where Tom represented the family who were selling it as part of a deceased estate. There were multiple people to communicate with and information requested from the family - some of which were living abroad. Tom was extremely helpful and professional throughout the transaction. He assisted with multiple viewings and chasing information and progress, he organised a ladder for us to check the property thoroughly so we did not have to travel miles with one, and always showed an active interest - representing the owners but also being supportive of the buyer’s interests with an independent and fair approach. We would not hesitate in recommending Tom Wills.PositiveResponsiveness, Professionalism
Thank you Sally. You’ve done such a great job with the improvements so far. I’ll keep an eye out for you when I’m passing.
5/5
GoogleExceptional service and highly recommend. We dealt with Tom Wills directly when we bought our property which was a seamless and transparent process. Five years later we commissioned Tom to then help us sell which was again seamless and efficient - two viewings and two offers straight off the bat above our asking price.
5/5
GoogleAshley and Tom have been great from start to finish in the process of both selling our house and finding us the perfect new home. We really recommend them to anyone looking to sell or buy, being very efficient and reliable people with clear helpful advice.
5/5
GoogleFrom beginning to end Tom and Anna brought care and attention to the sale of my home, The photos were great, the communication excellent, throughout the process is felt reassuring to know that they had everything in hand. My house was only on the market for 1week before it sold, at a challenging time for house sales in Cornwall. I put at least some of that down to their professional yet personal approach. Thanks guys, ive been recommending you left, right and centre since completing the sale!
5/5
GoogleTom helped sell our house in Falmouth. From start to finish, he was exceptional at communicating, setting realistic expectations, and paying close attention to detail. I can’t recommend Tom highly enough over the larger estate agents in Falmouth. Cheers, Tom!
Thanks for taking the time to write review Alistair. Hopefully we can help you again one day. 👍 …
5/5
GoogleTom Wills and his team provided an excellent service in the recent sale of our house in Falmouth. Tom acted for us when we bought the house 16 years ago and he did a great job then too. He has great knowledge of the housing stock and the local market conditions. We always felt we got great advice from him some of which was not in his best interests. We have no hesitation in recommending Tom and would definitely use him again in the future.
5/5
GoogleWe recently purchased our new home with the help of Tom Wills, and we couldn’t be happier with the experience. From the very beginning, he and his team were professional, responsive, and transparent from the start. Tom guided us through every step, answered all our questions promptly, and made what could have been a stressful experience feel smooth and straightforward. We felt well-informed from start to finish, and we absolutely love our new home. Highly recommend Tom and his team to anyone looking for a reliable and dedicated property agent!
5/5
GoogleI have been part of many property transactions in the UK and internationally and I must say that Tom and his team are as good as anyone firm I have come across. Super professional, intelligent and able to solve problems in a sensible and human way. I cannot recommend them enough. Jasper Reid
5/5
GoogleWe recently purchased a house through Tom and we couldn’t be happier with the service we received. Buying and selling houses is incredibly stressful but Tom ensured this was very straight forward and stress free. Tom was prompt, efficient and his communication was exceptional. If you are buying a house through Tom, you will have a fantastic experience. When we one day sell our house, we would have no hesitation in selling through Tom. Thanks very much.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
