Jackson-Stops Cornwall reviews

★★★★★ 5/5

Trustpilot

Problem with Bolier sorted

Loren Pogue sorted out problem with boiler on our rental flat. The work was done speedily and we were very grateful.

Robert · 6 December 2023

★★★★★ 1/5

Trustpilot

Is this agent underhand????

Second occasion contacting these agents ref a building plot that had fell through before in Wyverstone Suffolk. First time round I was told a certain chap/agent I needed to speak to was not available and he would call back. No call back I then phoned again to be told plot was under offer. Plot came back on the market last week end of June 2020, so my wife called as we were in the car driving past the plot. No call back again a couple of days later my wife contacts them online got live reply saying they would get back to her with info. Guess what no call back. So I phoned up on the 3/7/20 a couple of days later to be told plot under offer. Told we have your number if it falls through. Something not right with this agent be aware!!!!

Terry · 3 July 2020

★★★★★ 5/5

Trustpilot

Quick progression under market pressure

Jackson-Stops Woburn helped us the purchasers, the vendors, and both our and their solicitors, to progress this purchase to exchange of contracts very quickly indeed. Always available, they were good to deal with, proactive and got information requested by us back as soon as possible.

Nick · 23 February 2021

★★★★★ 5/5

Trustpilot

Emily Wilson

Emily Once again I would like to thank you for the sterling effort you put into securing exchange of contracts in our sale and purchase. Your help and assistance has and continues to be first class. We also enjoyed your glass of champagne 😊.

Susan · 8 May 2021

★★★★★ 5/5

Trustpilot

A Breath of Fresh Air

Jackson-Stops went above and beyond my expectations and were a breath of fresh air in this highly competitive business. Mandy in the Cranbrook office was an absolute joy to deal with extremely professional, honest and the most helpful agent I have dealt with over a long period of searching for a new home. Sadly the house we are now trying to purchase is on with another agent who are far below par! I would not hesitate in selling a property through Jackson-Stops in the future. Just wish all estate agents were as pleasurable to deal with!!

Debbie · 12 March 2020

★★★★★ 1/5

Trustpilot

Would have been nice to actually view the property!

We sat outside the property for 40 minutes waiting for the agent to show up, which she never did. When we finally got through to the office on the phone the agent who was meant to be showing us the property simply told us she had forgotten about us, with no apology offered - just a 'Can we do it another time, I can't leave the office now anyway.' A complete disregard for our time! Wholly unprofessional, and we aren't surprised that the landlords have been struggling to rent the property if the agent can't actually be bothered to turn up to viewings! We will be avoiding Jackson-Stops like the plague - and would advise any landlords to think twice before using their services!

Jamie · 7 January 2020

★★★★★ 1/5

Trustpilot

What a bunch of unprofessional…

What a bunch of unprofessional individuals.......cheated out of a purchase by being bamboozled with a £10 thousand pound non refundable fee to open an " offer".....which according to one director was "normal" and Richard Addington as "never had any before....."....AVOID THIS FRANCHISE AT ALL COSTS....

David · 5 November 2020

★★★★★ 5/5

Trustpilot

Highly recommended

Jackson-Stops have been fabulous from start to finish, communicative & helpful at every juncture. I wouldn’t hesitate to use their services again in the future.

Matt · 4 July 2023

★★★★★ 5/5

Trustpilot

Jackson-Stops - Period Property Specialists

Jackson-Stops have been instrumental in the sale of our period Grade II listed property - their knowledge and experience of specialist properties was key. Supportive, excellent communication and always there at every stage of the sale process, i cannot recommend them enough.

J · 2 July 2021

★★★★★ 1/5

Trustpilot

Poor Leadership = Poor results

Philip Ribon in the Bridport office is extremely difficult and unpleasant to deal with and we reccomend you use any other estate agency than this one. He writes rude emails when he hasn't followed things up, blames the client and is ineffective in selling houses.

Alison · 15 October 2020

★★★★★ 5/5

Trustpilot

Loren Pogue has recently taken over…

Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.

Susanna · 11 October 2023

★★★★★ 5/5

Google

I recently bought a property through JS, they were incredibly helpful and managed to resolve all my questions around a fairly unusual property. I can only praise them for their ability to respond quickly and managed to move my purchase through the entire process with minimum disruption in a highly competitive market. They never took their eye off the ball and as a result I am extremely happy in my new home.PositiveResponsiveness

Tash · 25 October 2021

★★★★★ 1/5

Trustpilot

Really disorganised at every level

Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.

Ca · 18 August 2021

★★★★★ 5/5

Trustpilot

Exceptional highly recommended estate agents

James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali

Ali · 1 November 2022

★★★★★ 5/5

Trustpilot

Jackson-Stops (Bridport and Dorchester)

Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.

ALAN · 4 February 2022

★★★★★ 5/5

Trustpilot

Richard Jones, Northampton

A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.

Christopher · 6 February 2019

★★★★★ 5/5

Trustpilot

A pleasurable experience.

We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.

Henry · 2 August 2022

★★★★★ 5/5

Trustpilot

Efficient and professional.

We received a very efficient and professional service from JS staff throughout the process!

Sam · 8 February 2024

★★★★★ 1/5

Trustpilot

Pushy and rude

Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!

Gemma · 21 September 2018

★★★★★ 5/5

Trustpilot

The big move!

This was my first time moving out from home so it was a momentous occasion for all involved. Our estate agent, Jon Sowton, was excellent and made sure everything ran smoothly and has kept in regular contact since to make sure we are ok. Everyone that myself or my mate have been in contact with at Jackson-Stops has been really helpful and professional. I would recommend this company to anyone looking to rent or buy properties in the South-West of London. Jolly good show!

Jimmy · 31 January 2018

★★★★★ 1/5

Trustpilot

Extremely rude and unproffessional

My flat mate and I recently booked second viewings on two rental properties with Jackson-Stops & Staff. The first was booked for 12pm and the second for 12.30. Whilst on route we got stuck in traffic and I immediately called the office to tell them we would be around 10 minutes late. A few minutes later I was called by Liz (a Saturday assistant) who was due to be showing us around. She was extremely rude despite me apologising for the delay. I suggested that if we were too late we could skip the first viewing and go straight to the second as this was the property which we preferred. Liz told me that she 'didn't understand my logic'. She also informed me that she was so cold that she simply couldn't wait outside so she had already gone in. We arrived at the property a few minutes later (around 12.10) and she said we could have an extremely quick look. The entire time she was talking about how she had other viewings to get to. We left and she then informed us that she had not brought her car or the keys for the second property so we would need to walk for 10 minutes back to the office - this was cutting in to our viewing times but she claimed that the fact that we were in a rush was entirely our fault! She suggested that we walk to the property whilst she drove, but I pointed out that this would clearly take even longer and she agreed to let us in the car. As my friend went to get in the front seat she told her to sit in the back as she needed to put her paperwork there - she proceeded to lay two sheets of paper on the front seat. As we drove she repeatedly spoke about she had to get to another customers viewing in 15 minutes so, again, we would have to look around very quickly. She said that 15 minutes were scheduled per viewing but yet she had to be at the next property 15 minutes after our appointment began! She said the next viewing was for a sales property so it was important that she was on time. We were astounded that she was openly telling us that her next viewing was more important than this one. When we expressed our dissatisfaction she became extremely defensive and argued that she was simply being 'direct'. We were disappointed as we liked the properties but simply couldn't work with this agency. We have seen many properties and never received such bad service. Avoid at all costs!

Alice · 27 January 2018

★★★★★ 4/5

Trustpilot

Efficient and professional estate agents.

They handled the viewings and negotiations professionally and efficiently. Kept us informed at every stage and helped get the sale through very quickly against a very tight deadline.

Margo · 22 December 2022

★★★★★ 5/5

Trustpilot

First Class Service

From start to the finish the service we received was first class. Would 100% recommend Jackson-Stops and Ed Russell.

Graham · 7 September 2023

★★★★★ 5/5

Trustpilot

Loren

Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service

Stephen · 25 October 2023