1/5
TrustpilotTotal crap the valuation it was all sunshine…
At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD ,
Trusted Agent profile · Cornwall
Fox & Sons Saltash reviews in Cornwall
★★★★★
421 reviews across 1 platform
20 Fore Street, Saltash, PL12 6JL, Cornwall, PL12 6JL
Fox & Sons's office in Cornwall, at 20 Fore Street, is rated 3.2 out of 5 across 421 reviews on 1 platform.
Reviews
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBad is not enough to define and…
Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!
1/5
TrustpilotDODGY!!!
As in former reviews stated:All what counts for “Fox and sons” is money.After paying agency fees and deposit they stopped caring for us.With living in a flat which is mouldy and damp for over a year now, it is more than obvious that they’re NOT interested in solving the KNOWN problems.One room can’t even be used anymore.As we’re moving soon it becomes quite clear that the flat will only be re-decorated to sell it overpriced.My husbands health problems increased massively through the mould and damp.When it came out that there is an insurance with a certain company they even expected us to lie, that no other companies were involved.That is fraud!!! Although former tenants had the same problems and even got the Council involved, nothing happened.Fox and sons Maintainance company is useless simultaneously!
1/5
TrustpilotPleasant staff but I had a poor…
Pleasant staff but I had a poor experience. They recommend Conveyancing Direct. My file was passed to 4 different solicitors. That led to my purchase falling through and my sale left uncompleted.CD say they're based in Hastings, even the number on the phone is that number. In truth, my solicitors were based in Cardiff.My £1000 deposit was voided when I was gazzumped. F&S refused to get it back. So I did it. At the end, F&S even refused to deliver my spare keys (0.6 miles from their shop). 'We're not a delivery service'. At times they spelt my name wrong and basically failed to neither get the sale nor my prurcase over the line in time. So I stayed put.They distanced themselves from CD and said it wasn't their fault.£2000 out of pocket, no apologies...
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit
5/5
TrustpilotSaltash
Kate and Tom in Saltash Branch were amazing. They did everything they could to get me into a property with such short notice. They answered all my questions, not right away as I know they are busy but they always got back to me. Would recommend them to anyone looking for a property in the area.
5/5
TrustpilotLeah was very professional
Leah was very professional. She took time to explain her role and approach towards selling houses when she showed us round a property.So when asked to value my flat, she was honest and clear in her appraisal.
2/5
TrustpilotDeposit hasn’t been refunded.
I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.
1/5
TrustpilotFox and Sons are the most incompetent…
Fox and Sons are the most incompetent letting agents in Brighton. There is a reason there is so many one star reviews on google, mostly from tenants. They care about the rich landlords, NOT the tenants. They allowed tenants to move into a property WITHOUT ensuring they had paid a deposit which is just one of the many errors made which led to a tenancy from absolute hell and a loss of £2,000. This is due to their absolute lack of care which is made worse by their extortionate fees. A word which comes up again and again in all of the 1 star reviews, INCOMPETENCE. They do not care about giving a good service let alone one that their clients deserve. Nearly half of their reviews are 1 star and this speaks volumes.
5/5
TrustpilotKemp Town branch
I can only judge Fox and Sons Kemp Town based on my own experiences of buying a property through them and then letting it.And they have proved to be excellent in both cases. Ed showed me the property and Mike helped me finance it. No unnecessary tooing and froing and the process was smooth.Renting the property was equally easy. It was rented with a month at the price they suggested it should go for. Jenna and her team have proved helpful with deliveries and suggesting builders too.All in all I'm very pleased so far.
1/5
TrustpilotThe Ultimate Do-It-Yourself Estate Agency Experience
(Would give zero stars if I could, but one star for actually answering the phone that one time).
5/5
TrustpilotThank you Taila for all your hard work…
Thank you Taila for all your hard work dealing with an anxious landlady. Despite failing boilers, issues with the windows and guarantors you got it over the line. Thank for your help PJ
1/5
TrustpilotStaff terrible at communicating…
Staff terrible at communicating resulting in huge bills. misinforming throughout the renting process about insurance policies which are a scam resulting in surprise charges. We rented a property and was told to not worry about normal wear and tear for example paint coming off in kitchen due to not being fit for purpose as not washable/ oil based (so unhygienic!). When raised to them in inspection they said it’s been kept very well and will be fine because we have insurance and we get hit with a £450 bill to repaint the whole property and ceilings and all woodwork….. This is despite us already paying £250 for the insurance in the first place which they told us covers things like normal wear and tear and explicitly told us painting would be covered and ‘not to worry!’Due to bad communication even had a house viewing at our property that they expect to come to any time and an hour after the agreed slot without just dropping a quick text or call and forced entry into the property when I was recovering from a surgery and explicitly told them not to enter without someone present to let them in. Overall terrible experience the agent can make a huge difference on your experience renting, ultimately the bad communication and lack of clarity and transparency resulted in surprise bills.
5/5
TrustpilotRight from the initial viewing Toby and…
Right from the initial viewing Toby and his team acted professionally and helped our purchase go as smoothly as possible, highly recommended and would definitely use again.
1/5
Trustpilotuseless, data protection breach, be carful with your banking information.
I originally let a property with them last year through the st.budeaux office. They was very friendly and welcoming at first. On the day I had to pick my keys for the property, I was taken up stairs to be sold contents insurance. The sales man was good and I decided that it was a smart move.All was well up until last month. My landlord phoned me and accused me of fraud! He said he had noticed a payment leaving his account every month for insurance in my name! I said I don't have a clue what you are talking about, I bought insurance from fox and sons and it was all done with my details.Following a confusing conversation with my landlord, I phoned up fox and sons to find out they accidentally put the land lords banking details through instead of mine and they were "sorry". After moving past what can only at best be described as a blatant breach of data protection and sloppy work, I phoned up last week to get a signed copy of my tenancy agreement emailed over to me. After not receiving anything for the whole week I decided to phone up again. To my surprise they sent the email I have requested not to me but to my landlord! After explaining to the lettings manager that every incounter I have had with them has been met with huge mistakes I proceeded to ask him if thier whole team is comprised with useless muppets or if it was just him? Instead of answering the question he hung up the phone, could you believe it.After calling no him straight back he angrily told me he didn't like my tone and will hang up again if I continued to complain. Now with a chip on his shoulder he informed me that he has sent the email again. This was two hours ago and I still haven't revived anything. This has been my experience with fox and sons. Substandard at best.
1/5
TrustpilotThe True Cowboys of UK Estate Agents
One word - awful. We bought a house listed with Fox and Sons back in 2006 and between offering and completing all of the staff had left. We should of learnt our lesson but instead we rented a property through them recently which was also painful beyond the 1st month (notably the first month was December which is arguably a quiet month for them anyway). Once they'd been paid the upfront fees all they were interested in was selling the property. Radio silence from the rental contact and pestering from the sales team. To facilitate a sale they even attempted to misrepresent the AST contract terms. Wanting weekly visits for prospective buyers, inferring this was their right within the contract, and when we discussed extending beyond the 6 month fixed period they wanted to amend the contracts to explicitly state this as a right and secure multiple days per week to show prospective buyers around. They couldn't care less about a renters right to private enjoyment of the rental property they are paying for. And surprise surprise, when it came to check-out they applied as much urgency as a tortoise... more than 2 weeks later and we are still at least 1 week away from seeing our deposit returned. I know Dorset is a relaxed county but still..... If we compare them to the Agent that sold our house, which required us to move into rented, you couldn't have two more opposite ends of the scale. Cowboys is a polite way to describe the ineptitude displayed. Lucky for us we didn't need the deposit transferred between rentals but if we did we'd be in trouble so my advice to anyone reading this is to steer well clear of Fox and Sons.
1/5
TrustpilotTerrible
Awfull. Fraudulently signed a disclaimer for me for a tenant that was NOT suitable for the property. When this tenant refused access for a water leak problem the agents took 3 months before they were able to gain access. The agents were absolutely useless and blamed the tenant. The more urgent the problem became the more they procrastinated. My 84 year old neighbour has had damp walls for 2 years now. This cost a lot of money and stress. They worked for the tenant but not the landlord. On top of that the service from the manager Lorna (Hastings) was rude and patronising.
1/5
TrustpilotWARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!
WARNING: FOX AND SON PROPERTY MANAGEMENT IS A HEALTH HAZARD!Their cunning name is a perfect match for their deceitful service! I've been plagued by ongoing water heater issues and a gaping hole in the wall, putting my health at risk. Despite my repeated pleas, they've consistently ignored and dismissed my concerns. It's clear they prioritize profits over people's well-being!Don't be fooled by their false promises and incompetence. I'm fighting to escape this property and warn others: AVOID FOX AND SON LIKE THE PLAGUE! They're a liability, not a management team. Share this warning with everyone you know! #FoxAndSon #PropertyManagementFail #HealthHazards #Incompetence"
5/5
TrustpilotOur experience with Fox & Sons
Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive.
5/5
TrustpilotVery helpful
We have just agreed a sale with Fox & sons. Abi was so friendly and helpful , always there to answer any questions and getting back to us straight away with any queries.
5/5
TrustpilotBrilliant Experience.
What ever I say would not be enough to praise Fox and Sons.The whole team were totally professional, supportive and respectful but there are two people that deserve extra praise:Jack Alsobrook who had the confidence and drive from the outset to complete the sale within the tight timescale I had set him.Abigale Webber who was contactable, communicative and supportive when the going got tough, working tirelessly to ensure a timely completion. Thank you to everyone involved in the sale.
1/5
TrustpilotHonest review from potential client
Honest review from potential client. After arranging and attending an appointment at my property on Friday I was informed by Rob the branch manager he would phone and email me that evening. After no response I emailed again Saturday and then again on Monday requesting a response for a valuation. Both emails were ignored. Phoned Tuesday to request a response and was given an apology and informed that I would receive a response today as I explained I was awaiting valuation. Didn’t even have the courtesy to phone back either way. If this is the way they treat potential sales and clients I wouldn’t trust them to sell anything let alone a property. Total waste of my time and now I will have to arrange another agent . Avoid
5/5
TrustpilotTravis,Callum,Devon and the team at fox…
Travis,Callum,Devon and the team at fox and sons Eastate agents bexhill have been very professional and quick off the mark for the sale of my house in bexhill. They have always been nice to us and with buyers who have viewed our bungalow. We are on the final push now and I’m sure they will keep the great work up. Thanks team from Dave and Kathy Stitchman.
1/5
TrustpilotMy wife and I are quite elderly and…
My wife and I are quite elderly and both retired. We live in our own apartment in a private block which we purchased ten years ago. A few months ago Fox & Sons let a nearby apartment to a woman with severe mental health issues that had been evicted from a council property for causing a nuisance and attracting vermin. Ever since moving in she has randomly dumped huge amounts of rubbish around the building and only last week the council removed 72 bin bags of rotting food from her apartment including pigeons that had also taken up residence. The quality of our lives and that of the other residents has been completely ruined by the inexcusable action of Fox & Sons when it was plain from the outset that this person was seriously mentally ill. We have suffered knives being thrown from her balcony, disgusting graffiti on the staircase, the smell of rotting food permeating the building and cat litter spread everywhere. It is obvious that Fox & Sons took up no references whatsoever before letting the property and they cannot provide any information about this woman’s departure. I am utterly appalled that this company has caused so many residents such misery.
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Questions about Fox & Sons Saltash
How many reviews does Fox & Sons Saltash have?
Fox & Sons's Cornwall office has 421 reviews across 1 platform: 421 on Trustpilot (across the whole business).
What is Fox & Sons Saltash's rating?
Fox & Sons Saltash is rated 3.2 out of 5 across all 421 reviews.
Where is Fox & Sons's Cornwall office?
Fox & Sons Saltash, 20 Fore Street, Saltash, PL12 6JL, Cornwall, PL12 6JL.
