Cross Estates reviews

★★★★★ 5/5

Google

We're not quite through the whole process yet, but Cross Estates so far have been fabulous to deal with. At the start of the process, there was obvious transparency with everything, clear communication and expectations set with regards to the process. During the sale process itself, we are absolutely loving having a separate employee in Jenny who deals with everything once an offer has been accepted. Jenny is absolutely on fire with keeping everything moving and is constantly garnering updates from each side's solicitors. We've found it best to email update Jenny when we had completed something to ensure that she knows what has been done (and therefore what is still on a solicitor's desk somewhere). It has also been a refreshing change to not have to constantly call an estate agent's office to update them/chase for info only to find they are out on a viewing etc. If all estate agents were willing to invest more money in their business like Cross Estates do, they'd all probably have a better reputation... it's not the norm but it is massively appreciated! Fingers crossed it all continues smoothly!

Donna · 16 February 2026

★★★★★ 5/5

Google

I have been liaising with Cross Estates for the past couple of years as I am relocating from 'up country' to the St Ives area. I would recommend them as from initial contact, through well organised viewings, to follow ups they have provided a seamless and supportive service. The whole team provide expertise, knowledge and support. A special shout out to Ashleigh Jenkins for her support, and provision of additional information with my most recent potential purchase. Unfortunately, the property I have just had an offer accepted on is not being sold through Cross, but if it falls through (which I hope it doesn't!) I will be contacting them again.

Anne · 16 February 2026

★★★★★ 5/5

Google

Cross Estates were absolutely AMAZING in all aspects of my sale and purchase. This was the 4th time I have been through the process of buying a house and the 3rd time I've sold one so I feel I have a good measure to compare against. Cross estates were a completely different, totally positive experience. The whole team were helpful, available and knowledgable at every stage. Firstly the team helped me find and secure a house in a notoriously difficult area to buy. Then they helped me put my house on the market - which was marketed superbly and got a full price offer on the first viewing. They stayed in touch throughout the whole process and spoke to me whenever I contacted them. With their incredible help, the process from thinking 'I think I might move', to finding a house, selling my house and moving in took no longer than 8 weeks. All my previous house buying experiences have taken months and been incredibly stressful. I can honestly say that nothing was stressful about this move. I kept waiting for things to go wrong but they never did and that is because Steve, Allen, Ashleigh and Jenny were all over it. Always calm and always staying in touch with the other parties in the chain and solicitors. I can not rate them or recommend them more highly. They made every step of moving into our new home an absolute joy.

Rose · 26 March 2024

★★★★★ 1/5

Google

Unfortunately one of the most challenging agents I’ve attempted to work with. Unpleasant and borderline rude staff who I would not be well placed selling properties to prospective buyers.

Dan · 2 April 2026

★★★★★ 5/5

Google

As a local teacher, looking for a permanent home in St. Ives, I approached Cross Estates with some trepidation. I'd spotted the perfect home, but how would I secure a purchase in beautiful St. Ives when up against land lords and second home from far afield? I had no need to worry! Cross Estates supported me from the onset: providing me with expert advice, fighting my corner within the market place and demonstrating their commitment to clients of all shapes and sizes. They showed that they were more interested in matching the right property to the right buyer than securing the quickest sale, proving the benefits of working with an independent estate agent who can personalise their service to their clients and the context of their setting. I have no hesitation in recommending Cross Estates.

Megan · 26 March 2024

★★★★★ 5/5

Google

Purchased a lovely house in Carbis bay from Steve and his team. The process went smoothly and Cross Estate agents were very helpful during the process. I would highly recommend them.

Maggie · 27 March 2022

★★★★★ 5/5

Google

I really don't submit reviews often but on this occasion feel compelled to say a massive thanks to the whole at Cross Estates - Mark, Steve, Alan and Felicity. We complete on a St Ives house purchase tomorrow and I have to say their help throughout has been incredible from start to finish. 'Real' people and so nice to deal with. No hesitation to recommend to all. Don't just rely on Rightmove, people! After seeing a couple of places and chatting to Mark, he strongly recommended showing us a place we had seen online but totally written off from one reason or another. When we got there and had a look around we put an offer in straight away. Moving in tomorrow :)

Ross · 15 June 2019

★★★★★ 5/5

Google

We purchased a property through cross estates & every person we dealt with from start to finish has been great! All very responsive & quick to give updates - the process was quite lengthy & the team did all they could to support & keep …

Emma · 16 April 2023

★★★★★ 5/5

Google

Thanks for the reviews and I would however like to address the one from Todd Druley. Firstly he is based in Atlanta in the US, we have never dealt with him. He is friends however of a person we did directly deal with who, during the last …

Steve · 16 April 2022

★★★★★ 1/5

Trustpilot

The old art of selling fivers for a…

The old art of selling fivers for a quid! Cross Estates, overvalued and undersold! Avoid our mistakes!!!

Adam · 15 June 2024

★★★★★ 5/5

Google

Sold our house with Cross Estates in November 2021. What a great team. Steve and Alan for sales and marketing were quick, responsive and friendly. Ashley in the office was always upto date and Jenny handling the ‘after offer’s accepted’ …

Rowan · 16 April 2022

★★★★★ 1/5

Google

I travelled down from London to view a house and they left me standing in the rain and never showed up! When I called the office the lady didn't have a clue who I was. Don't use this agent to sell your house as they are very unprofessional!

David · 15 June 2018

★★★★★ 5/5

Google

Great agent, found us what we wanted in st ives.

Holly · 26 March 2024

★★★★★ 4/5

Google

Nice office in good location with lovely big window display, lots of very nice properties on display, and really stands out. Inside office smells of smoke which is off putting and the older grey haired chap we dealt with initially was very …

Mark · 16 April 2020

★★★★★ 5/5

Google

Friendly, helpful and very efficient. Excellent knowledge of the local area. Would highly recommend.

Ros · 27 March 2023

★★★★★ 5/5

Google

Rating only, no written review.

Josh · 26 March 2026

★★★★★ 5/5

Google

Friendly, honest local estate agents.

Ashleigh · 16 April 2022

★★★★★ 4/5

Google

Fascinating to recognise the time lines in the development of the iron industry.

Colin · 16 April 2020

★★★★★ 5/5

Google

Great staff, great selection of properties.

Nick · 16 April 2020

★★★★★ 1/5

Google

Rating only, no written review.

Hamish · 27 September 2024

★★★★★ 1/5

Google

Rating only, no written review.

Loris · 29 June 2024

★★★★★ 5/5

Google

Great People Here

Moshud · 16 April 2022