5/5
TrustpilotCarly was very professional and…
Carly was very professional and provided a really good service.Extremely polite around the house and seemed very knowledgeable.
Trusted Agent profile · Consett
Pattinson Consett reviews
★★★★★
1,240 reviews across 2 platforms
55 Medomsley Road, Consett, DH8 5HQ, DH8 5HQ
Pattinson's office in Consett, at 55 Medomsley Road, is rated 4.3 out of 5 across 1,240 reviews on two platforms, including 100 Google reviews rated 4.5.
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Reviews
Every review we hold for the Consett office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleCan't fault the service provided by Jamie and the team at the Consett branch. Quick to reply, patient explaining the process, polite and friendly. Overall, helpful and professional from beginning to end...PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotSheila Brannen was wonderful throughout…
Sheila Brannen was wonderful throughout the process of me purchasing my pair of flats. Very efficient, friendly, helpful and always ready to answer any questions. She is happy to help through any inquiries aftersales too.
5/5
TrustpilotExcellent service
from the very first Pattinsons were excellent, very punctual and pro active and my house sold within a day due to the amount of viewings obtained for us. Follow up has been excellent, couldnt be happier
5/5
TrustpilotGreat from start to finish!
The agent, Simon, was a great help and made the whole experience stress-free, which when trying to look for a new home isn't always the case. He made sure to take the time with my mum and myself, making sure the property was right for her and suitable for her needs. He was knowledgeable and always happy to answer calls and questions no matter what. Thank you for such a pleasant experience.
5/5
TrustpilotAmazing customer service
Amazing customer service! Eloise was fantastic in answering all our queries and ensured we had everything ready in time for our move. Highly recommend! ☺️
5/5
TrustpilotGreat company
Great company. Found me a tenant within 1 week of requesting help. Natalie went above and beyond.
1/5
TrustpilotBeen in my new property for nearly 3…
Been in my new property for nearly 3 weeks now, I have asked 4 times via telephone to remove the sold sign, the manner of the staff I spoke to were not bothered in the slightest, totally unprofessional, still stuck with an 8ft Sign 🙄
Agent replied · 28 October 2024
Hi Darren Crutwell, We are sorry this hasn't been removed yet. Can we ask you to provide more information, like the property address in question and the email address you registered with us. Can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further.
5/5
TrustpilotCarly is an excellent agent and always…
Carly is an excellent agent at the Washington branch and always has good deals for investors.
5/5
TrustpilotExceptional Service
Purchased an online auction property. Joe Bennison from the low fell branch kept me updated prior to and on the auction day. His guidance and instructions enabled a successful outcome. I'm super impressed with the overall expertise. knowledge and friendliness of the team (including Drew) which included providing a solicitor. It's ultra rare to receive this professional level of service in the UK.
5/5
TrustpilotAuction Sale of property
I sold my late parents house through Pattinsons Auctions. My main contact was Caitlin. She kept me informed of the process on a regular basis, and any queries I had she was more than happy to help me. I would have no hesitation in recommending Keith Pattinsons
5/5
TrustpilotThe crew at Pattinson estate agents on…
The crew at Pattinson estate agents on the fell were so helpful when my wife and I called in to ask them questions about the areas we were interested in ,They have fantastic local knowledge and were extremely helpful in every action .Helen the manager pointed us in the direction we could take and Jordan Duffy our agent showed us what we asked to see .Nothing was too much trouble and we will definitely be doing future business with them .. a fab little team working very professionally
5/5
TrustpilotPattinson Heaton Branch OUTSTANDING
Pattinson Heaton Branch (NE6) to be precise were marvellous. Hayley in particular alongside the rest of the office diligently dealt with our requests, phonecalls, emails and kept well-updated in regards to our property purchase. They are a great team and will certainly look forward to working with them again God willing the chance opportunes again. Whilst I must confess I did contact and hassle them with bombarding phonecalls to devastating effect; Hayley dealt with me fantastically updating me more than my own lawyers! Thoroughly and genuinely recommended!
5/5
TrustpilotWe dealt with Lyndsey from the Whickam…
We dealt with Lyndsey from the Whickam branch & she kept us up to date every step of the way. She was very professional & are very happy with the service received. Would chose Pattinsons again
5/5
TrustpilotProfessional Service
This is the first time we have had contact with Pattinson's Blyth Branch. Our experience so far is that the whole team are very professional, friendly and helpful in meeting our requirements as customers. Thank you Team Linda and colleagues!
5/5
GoogleGenuinely personal service. The staff at Pattinson's in Consett are human, helpful, personable, polite, flexible, and cheerful. They also give confidence with their professionalism. I wholeheartedly recommend them.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, very high over inflated unjustifiable fees. Scam you into contracts with solicitors fees and still charge you full even not using their solicitors.Mess you about by moving the property to Auctions which will waste your time and reduce the value of the property.
Agent replied · 28 October 2024
Hi Rakesh, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
5/5
TrustpilotSold my house with the whickham branch…
Sold my house with the whickham branch Lyndsay and Ian have been amazing and helped us through every step of the way! I would definitely recommend the service always call you back and answer your queries and always very helpful, I didn’t feel they were pushy with ‘getting the sale’ and the fees were really good! They did everything to market my property and we’re fabulous throughout the sale I would definitely recommend this team they are very knowledgable and friendly too!
5/5
TrustpilotFinding a tenant
Lisa was exceptional from the start of the process to the finish in our search for a new tenant, highly recommended
5/5
GoogleExcellent customer service very friendly made you feel very comfortable I am 100%certain of the whole package delivered and I would definitely recommend a visit to pattisons Consett estate agents to deliver your needs in moving on or finding your home whether it be your 1st home or several pattisons of Consett will achieve all of this and more.
5/5
TrustpilotGreat as usual!
Great as usual!! They found us a family home to buy!
Agent replied · 28 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotSo helpful
Lyndsay was really lovely when showing us around a property, made us so welcome, relaxed and so helpful.Thank you x
1/5
Trustpiloti put a offer in for a property with…
i put a offer in for a property with pattinson at peter lee which got accepted, which then i sent proof of funds by email, which the lady who worked there natalie harbord, she didnt even notice until i told her 4 days later, then i asked her some information about the property which then she took another 3 days to get back to me, then i was busy last week catching up with work with the back log with covid and miss her calls 3 times, i had no emails or a call at the week end, then she calls me saying the vendor has gone somewhere else because of lack of communication, she reckon she sent me voice mails which i dont have one, i think this is very poorly on there behalf and building up peoples hopes and letting them down all because they are not doing there job right in the first place.
1/5
TrustpilotThe most frustrating experience ever…
The most frustrating experience ever and I still don't have the keys to the property I've just purchased. The vendor was 1 week late with no penalties, I would have been charged hundreds of pounds. Pattinson did nothing to help.I sent the funds 4 days ago, I had to chase everyone to get any kind of response. I was then called by Pattinson after sales team to let me know I can collect the keys (no phone call from the estate agent) and all I was provided with was a phone number and company name. I've since called 4 times with no answer or response. It's a small agent which doesn't look trustworthy at all.No office staff to pick up calls! £155k spent with nothing to show for it and from start to finish. The only person willing to help is a girl in the North West team called Ellen. Everyone else was completely incompetent from start to finish. Don't use this firm, they don't care once they have their money. There's plenty of other Auction houses I've used in the past which are far better and much more helpful.
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