Trusted Agent profile · Consett
★★★★★
1,193 reviews across 2 platforms
55 Medomsley Road, Consett, DH8 5HQ
Pattinson Estate Agents's office in Consett, at 55 Medomsley Road, is rated 4.3 out of 5 across 1,193 reviews on two platforms, including 120 Google reviews rated 4.5.
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Every review we hold for the Consett office, from every platform, shown as written. First names only.
5/5
TrustpilotAlison Brindle has been exceptional…
Alison Brindle has been exceptional from start to finish, going out of her way and more to help me secure my property. Great communication, very friendly, understanding, yet also very professional. I cannot thank her enough for her services and I am so pleased to have dealt with her at Pattinson Estate Agents.
1/5
TrustpilotAbsolutely unless to anyone to try…
Absolutely unless to anyone to try renting they need 6 months rent in advance every 6 month if you don’t have a guarantor.
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
1/5
TrustpilotThey use partner agents to sell for…
They use partner agents to sell for them and then don’t pay them their commissions. Also known as the false inducement of labour.
As stated before, we do not recognise the name Tina Barton and believe this maybe an alias. However, if you wish to contact our team directly, please do contact us at reviews@pattinson.co.uk. We have previously requested you to get in touch, without contact with us we are unable to resolve this issue.
5/5
TrustpilotVery professional
Very professional, Keith was a gentleman and made things very easy .would recommend to anyone .
5/5
TrustpilotGarreth young
Garreth provided all the help we needed to secure an amazing property. Although we found ourselves waiting for best and final offer on our rental he helped advise and calm me at a very stressful time. He was a genuinely nice guy who realy understood the situation we were in we are sincerely greatful for garreth for helping us with our property search.
5/5
TrustpilotLucy was incredibly helpful from start…
Lucy was incredibly helpful from start to finish of purchasing my house. Lynn from the Washington branch was also very helpful when I didn’t realise that Lucy had moved branches, so I effectively had 2 different members of staff looking out for me by the end! Thank you Pattinson, Lucy & Lynn :)
5/5
TrustpilotGreat service and team
In the recent sale of my house, I have been really impressed with the service and professionalism of Pattinsons Whickham branch. In particular the help and support of Lyndsay and Jodi throughout the challenging circumstances was greatly appreciated.I would highly recommend Pattinsons and will certainly use the branch again.
1/5
TrustpilotPattinson estate agents still keep…
Pattinson estate agents still keep emailing me despite me requesting that they remove me from all of their databases due to extremely poor service. Don’t their staff know what GDPR regulations are.
Hi Thomas. Can you provide us with some more information, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
4/5
TrustpilotGreat Communication through out the…
Great Communication through out the sale of my property, Kelly kept me informed with viewing and interests, very helpful team. thanks
4/5
TrustpilotGreat Communication through out the…
Great Communication through out the sale of my property, Kelly kept me informed with viewing and interests, very helpful team. thanks
5/5
TrustpilotTeam Durham very polite
Team Durham very polite, responsive and professional service. Katie has been very helpful in all aspects.Arrived on time, very pleasant and answered all questions we had of her.
5/5
TrustpilotWhat a fantastic company to work with…
What a fantastic company to work with especially Pattinsons Olivia Burke who dealt with all my needs extremely professionally, I can’t thank you enough for an excellent experience.
5/5
GoogleGreat service from Rebecca from start to finish. Kept us up to date throughout. Made the moving process a lot less stressful.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotSam Coulson
I called regarding an issue with maintenance and also to ask for a document I hadn't received, i spoke with Sam Coulson and he couldn't have been more helpful, he told me how to report the issue but also that he would let the team know I was reporting to to ensure it was dealt with and I had also received the document I had asked for before I even got off the phone!
5/5
TrustpilotPut our last rental property up for sale
Put our last rental property up for sale on Monday 17th January and it was sold on Thursday 20th January. They did all the viewings and was kept in the loop all the way. Thanks Jordan and Daniel at the Washington Branch
5/5
TrustpilotJason has been absolutely brilliant…
Jason from the Jarrow branch has been absolutely brilliant beginning to end. I genuinely would have struggled during this process without him. A consummate professional who cares about his clients. A credit to his company, thank you Jason
5/5
TrustpilotOlivia was in touch with me all the…
Olivia was in touch with me all the time and my home was sold within 2 weeks thank you Pattinsons.Mention to help from Kimberley too.Washington branch of Pattinsons
5/5
TrustpilotFantastic service!
Fantastic service from Keith Pattinson estate agents in Whickham. We had been let down by other estate agents in the past and they were the fourth company we had used. We were beginning to lose hope. After signing up with them, they managed to sell our house within two months. We now couldn’t be happier in our new home. I would definitely recommend them in the future.
5/5
TrustpilotVery helpful and constructive Whickham…
Very helpful and constructive Whickham office. Pleasure to help search and ta very much to Mrs Ross especially ...always greeted with a smile.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotPattinson Estate Agents genuine 5*
Having met with and used other estate agents in the Tyne and Wear area, I can genuinely say that Pattinson's are second to none. They provide a service which I can only describe as excellent. I have been very impressed with the whole team at Pattinson's, but especially the Bedlington branch, who I currently deal with. They have literally went above and beyond in order to help me. No matter what issue arose, I was made to feel that nothing was too much. They have been professional, great with communication and very easy to deal with. Genuine 5*
1/5
TrustpilotTotal Unprofessional Estate Agents
Arranged a viewing for 23 Elsing Close, only for a Pattinson representative to call me back asking to change it as they had double booked. They arranged the appointment for 2 days later. We arrived for our appointment 5 mins early and sat in the car as there was already another person viewing the property we waited for them to leave and as they did we observed another couple pull up and proceed to get out of the car and go into the property. I then walked to the door, at our precise alloted time, only to have a Pattinson representative ask if we could wait 5 minutes as there was already someone in there viewing the property. ??? NO, I told her we were not willing to wait again, as our original appointment was for 2 days earlier. How unprofessional are these people. Then, later that afternoon I received a text asking how our viewing went and would we please give our feedback. I called to give my feedback verbally and convey my total distane at their lack of professionalism. I then clicked on the link to post my review but I couldn't as it kept saying I had already completed the survey, even though I had not !!!!!. What a crock. We have a property to sell however, Pattinson Estate Agent will definitely not be handling our sale and I will certainly be spreading the word.
5/5
TrustpilotPattison Durham 5*
The team at Pattinsons Durham made life very easy to put our house up on the market from the initial phone call to receiving offers, highly recommend!
5/5
TrustpilotLisa at Pattinsons Morpeth has been…
Lisa at Pattinsons Morpeth has been great as a letting agent. She is very helpful ,knowledgeable and easy to contact ,she always gets back to me promptly if I have any enquiries .
1/5
TrustpilotLisa sharp at the Morpeth branch
Lisa sharp at the Morpeth branch. Every phone call left me feeling like she cared more about the buyers 5 dogs and the furniture they had in storage than the family she was actually working for. We felt stuck in the middle between trying to accommodate the buyers via Lisa (she was relentless and to her credit was doing a fantastic job for the buyers, buyers own reviews of Lisa on here are testimony to this but wait… who was actually paying her had the sale gone through ??) and being let down by the housing developers delays. Some honest and constructive advice for Pattinson, you’re not just dealing with bricks and mortar, after the sale fell through less than two weeks before completion (I suspect you had more to do with that than you’d care to admit Lisa) my autistic child has refused to unpack their boxes and suitcase and put their bedroom back together and we are really struggling to bring her out of a shutdown that has persisted for over two weeks now. I recommend training for all staff in neurodiversity so you know what you’re actually dealing with when your customer advices you that this needs your understanding and consideration during the sale. On a separate issue and a word of warning to be aware, when the buyer requests details of your customer’s broadband provider, I advise you check what they are up to and advise your customer (that’s the vendor just in case you weren’t sure Lisa) accordingly. The buyers cancelled our internet by placing an order with BT to take over our line on a random date before we had even reached a point where contracts were to be exchanged, then pulled out of the sale but failed to cancel the order they’d placed with BT, this left us without internet for over a week while the cancellation process went through and the new order to reconnect us with EE was placed. Needless to say the stress caused by that final straw left the air blue 🤬
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