Hunters Consett reviews

★★★★★ 5/5

Google

Well done to all of the girls at Hunters Consett. Picked up a lost cause and turned the eventual sale around in weeks. Special thanks to Reese who was always prepared to go the extra mile, encouraged me to re-engage with Hunters and kept me regularly updated at all stages of the sales progress. I will always recommend to friends and family. Well Done!PositiveResponsiveness, Professionalism

Geoff · 12 November 2021

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.

Anthony · 6 September 2025

★★★★★ 1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

★★★★★ 1/5

Trustpilot

Took a day off work for a confirmed…

Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules. This lot are a joke of an agency, disorganised, unreliable, and downright careless. If they can’t manage something as basic as turning up prepared, they’ve no business calling themselves professionals. Steer well clear.

Asad · 28 August 2025

★★★★★ 1/5

Trustpilot

Don't rent or buy with them

I was interested in 2 properties advertised on their website . I was informed that they were under offer , but were still being advertised and were happy to take further viewings , so much for making an offer with an expectation that they would take the property of the market . Once they discovered that I had a property to sell they weren't interested in allowing me to view it I explained that I was also looking to rent and had a property to view through them the following day ..( I wasn't sure whether to rent or buy ) they cancelled my rental viewing within an hour with no explanation Thoroughly unprofessional using underhand tactics . Why don't they just behave responsibly ..avoid

MF · 15 August 2025

★★★★★ 1/5

Trustpilot

I have just bought a house where the…

I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.

Robert · 2 October 2025

★★★★★ 1/5

Trustpilot

Hunters Baldock as letting agents…

Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.

Jane · 21 March 2024

★★★★★ 1/5

Trustpilot

Gave the property I had put a holding deposit down on, to someone else.

I went to view a property and I put down an application straight after seeing it. I was aware that quite a few applications might have been put down and that we might not get it. However, a few days later I was phoned by the agent who said that the landlord didn’t originally pick us, but the people they did pick had not responded so he said if I want to put a holding deposit down that day that the place would be mine as the landlord had agreed to my friend and I renting the property instead. We put the deposit down right away and a few days later (today) I got an email saying that the original people had “resurfaced” and had signed forms and passed referencing etc and they were going to go with them instead. They then refunded my deposit. I had cancelled viewings and made plans surrounding moving into that place. They basically used us as backup even though we’d put a deposit down. The email wasn’t even apologetic. Terrible agency.

RM · 28 July 2025

★★★★★ 1/5

Trustpilot

I emailed this useless company 3 times…

I emailed this useless company 3 times over a period of three weeks to inform them that one of their properties had a wildly overgrown hedge and garden that was making the locality look a mess, and also impeding foot and mobility scooter traffic on the pavement. They didn't bother to reply ,so I reported the mess to the city council and wished them good luck in ignoring their emails ! Hopefully the council will do the work and bill these clowns !

Customer · 23 July 2025

★★★★★ 5/5

Trustpilot

Hunters Filey excellent easily deserve…

Hunters Filey excellent easily deserve five stars particularly Aimee and Beth. Overall this Estate Agent is one of the best we’ve ever dealt with I don’t understand the low review for Hunters overall, but that cannot be applied to Hunters of Filey.

Stephanie · 27 March 2025

★★★★★ 1/5

Trustpilot

Rented through hunters

Rented through hunters. We found out after being in property for 2 months that our landlord had died. Thus information was given through executor of will. When we left 3 weeks ago hunters still hadn't informed us he had died. They have ignored emails and not even acknowledged receipt of keys as we requested. Peter croft in charge of rentals has been rude and useless. When I spoke to him re our landlord dying and asking what was happening he laughed and just said he didn't know about the contents of the will. We had no choice but to use them but would never chose to use them

Neil · 22 July 2025

★★★★★ 1/5

Trustpilot

Leaving flats on zoopla that have been…

Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score

Alice · 1 September 2026

★★★★★ 1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Liz · 13 January 2023

★★★★★ 5/5

Google

We purchased our current home through Hunters Consett and it would not have been possible without the diligence and personal support of Gemma and her team. We’re so happy with our purchase, in the perfect location for our family. Thanks so much Hunters for making it happen!

Stacey · 24 December 2024

★★★★★ 1/5

Trustpilot

I would never ever used this Company…

I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!

Stephen · 28 October 2025

★★★★★ 5/5

Google

Hunters were absolutely fantastic during my purchase of my first home! The staff were very helpful especially Lisa who liaised between all parties and couldn't do enough to help. Was a pleasure to purchase a property here.

James · 10 October 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever dealt…

Worst estate agent I have ever dealt with. I was told lies from the very start of the sale of my house. Staff do not get back to you having to chase them all the time, they didn't seem to have a clue what was going on. Had I been given correct information from them at the very start I would have been able to make an informed decision regarding who I sold my house to. When I complain they did not even have the decency to contact me personally. Absolute disgusting customer service.

Customer · 10 June 2025

★★★★★ 5/5

Trustpilot

Exceptional ongoing service

Our house selling journey has been a difficult one but despite this, Hunters and particularly Emily Ryan have gone above and beyond to support, advocate and ultimately sell our home! Thank you Emily, you have been exceptional during this stressful time.

Peter · 12 February 2025

★★★★★ 1/5

Trustpilot

Waste of time - No show

Me and my partner travelled from out of town to have a viewing with Jesse Oteri today. Everything seemed fine until we arrived at the address and were completely ghosted by him. He wouldn't answer his phone so we rang their office who also couldn't get a hold of him. Avoid any dealings with Jesse as he's is unreliable, has poor time management and communication skills and is a complete waste of time

Rachel · 15 August 2025

★★★★★ 4/5

Trustpilot

Hunters Estate - Demi May

Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi

Indi · 15 July 2023

★★★★★ 5/5

Google

I would highly recommend Hunters at Consett. The ladies who work there are always willing to help, chased up our solicitors, communicated with us regularly with any updates and made the moving process a lot easier for us. The members of staff who work there are always polite and understanding on the phone. I would happily work with them again if we ever need an estate agents.

Elli · 10 October 2025

★★★★★ 5/5

Trustpilot

Selling our house has been tough

For the last year we have been selling our house, which has been extremely hard as there have been a lot of twists and turns not all good, But the staff at Hunters have been wonderful, they have helped us with everything from helping me write emails and chasing solicitors. Paula and mostly Michelle have gone above and beyond they have been wonderful and have made something I was dreading that little bit easier, Thank you for everything 😊

Rachel · 3 June 2025

★★★★★ 1/5

Trustpilot

Just shocked at how I have been treated...

Quite possibly the worst estate agents I have had the displeasure of dealing with. Took them 3 weeks to acknowledge that I was looking to rent, then after 2 viewings they didn't even tell me the landlord had decided to not rent the flats anymore. To add insult to injury they didn't even cross sell to show me other properties they have. I would like to say I am shocked but I am not. I will never use them ever... EVER!

Derek · 22 May 2025

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID I rented with Hunters for 6 years and had a terrible experience, on the face of it they leave you to your own devices which granted is welcomed when there are no issues however if one should arise they're nowhere to be seen, I've had leaks and holes in my ceiling including a bust pipe and a seeping waste pipe (only 5 months after we found out it was unsafe to live there), they took months to come back and contact, each time it was sarcastic with statements such as 'well were not sat on our Larry's' - that was from a 'Director'- all while myself and small children suffered. The landlord had to continually be contacted directly for him to resolve issues (not like we were the type which complained but a hole in the roof will do that to you). the Inspections lasted 45 seconds and continually either didn't show or rescheduled as they were overrun and 'cannot run into their lunch' - just dont overrun would be the answer. Very surprised Jack Berson or Jonny Malkinson do not have more of a feel to how their business is ran on a daily basis, should likely remember the landlord is not their only client!!!!

BJO · 19 May 2025