Robin King Estate Agents Congresbury reviews

★★★★★ 1/5

Google

These were the worst landlords I’ve ever had. They do not care about students at all. We lived in black mould for a year, and were told to just wipe the mouldy paint off the walls which was falling off from damp. My flatmate contracted eczema from the mould, which lead to infection and a cyst which had to be surgically treated (the doctors said it was from mould induced eczema). Emails asking for any repairs were ignored for months. For example broken back door which led to slugs coming into the bedrooms and all over the carpets. They couldn’t even fix a broken fridge handle they just ignored our emails about it the entire year. The following year we moved out and had Bristol student lets which i can’t recommend enough , they were amazing and fixed everything on the same day and actually cared. You’ll notice all the good reviews are from landlords who use robin king, not tenants.

Iris · 14 August 2026

★★★★★ 4/5

Google

We recently used Robin King Agents to find our 'long term' rental - and they were great to deal with. Supported by the 'dynamic duo' team of Kay C. and Vicky B. from the Congressbury branch, we quickly found the right place for us, sorted the application process, and were able to move in quickly. Kay and Vicky were attentive to our requirements, quick to respond, welcoming and friendly. Thank you for making what is normally a very stressful life event so much smoother. I highly recommend the agency and the team!

Joanne · 6 April 2026

★★★★★ 1/5

Google

As others have mentioned we also would avoid using this awful agency. We were taken aback and deeply disappointed at how rude Kay is. Despite James viewing we will no longer be considering and have found a less callous and more transparent approach elsewhere.

Hattrick · 5 October 2026

★★★★★ 5/5

Google

I can’t recommend Robin King Estate Agents enough regarding my rental property. Vicky has gone above and beyond to make this experience as smooth and organised as it could be. Even when there were any hurdles to overcome, it’s been dealt with promptly and with great knowledge and expertise. Kay has also been amazing in communicating with me and helping to get any questions answered and promptly dealt with. She was also great at supporting me with the rental process during set up and since I’ve moved out. Renting my property for the first time came with a lot of emotions and the unknown but my mind has been put at ease knowing that the team have worked hard to find great tenants and will support me in whatever is needed throughout the process. I would highly recommend this service to anyone who is considering using Vicky and the team at Robin King. Thank you! Sophie

Sophie · 6 December 2025

★★★★★ 1/5

Trustpilot

These were the worst landlords I’ve…

These were the worst landlords I’ve ever had. They do not care about students at all , just use them for money. We lived in black mould for a year, and were told to just wipe the mouldy paint off the walls which was falling off from damp. My flatmate contracted eczema from the mould, which lead to infection and a cyst which had to be surgically treated (the doctors said it was from mould induced eczema). Emails asking for any repairs were ignored for months. For example broken back door which led to slugs coming into the bedrooms and all over the carpets. They couldn’t even fix a broken fridge handle they just ignored our emails about it the entire year. The following year we moved out and had Bristol student lets which i can’t recommend enough , they were amazing and fixed everything on the same day and actually cared.

Iris · 8 August 2026

★★★★★ 1/5

Google

These were the worst landlords I’ve ever had. They do not care about students at all. We lived in black mould for a year, and were told to just wipe the mouldy paint off the walls which was falling off from damp. My flatmate contracted …

Iris · 14 August 2026

★★★★★ 5/5

Google

We have recently viewed and had an offer accepted on a property through Robin King. We worked with Emily who has been brilliant in all areas. Emily showed us around the property, answered all questions we had and anything she was unsure of she said she would find out and get back to us - which she did! I have communicated with Emily through both email and via phone, communication has been easy, and she has always responded timely in a professional manner. I can absolutely recommend Emily (especially) and Robin King to any individuals looking for a new home- we have found our dream place through them and enjoyed the process considerably!

Sandy · 6 July 2026

★★★★★ 5/5

Google

We recently put our property on the market with Robin King after research into local estate agents and several valuations. We have had experience of Robin King before when we relocated from London we purchased from our buyers of whom were using Robin King and it was a positive experience. We met with James last week and as soon as we gave the go ahead Chloe wrote and produced the brochure within a very short period of time. The photographer came on a Sunday as we work from home during the week and did an excellent job of the photography. I am a coach and trainer and write my own blogs and workshops and my husband has a photography and film degree. So we worked with Chloe on the editing of her most excellent script and with Sean on his fabulous shots. They even incorporated my partner’s photo of the patio which was appreciated. Since then we have had viewings booked. These have enabled me to continue my coaching and NHS dr training online. They have also been understanding of the needs of our cats! I particularly like the app that they use and the ease of communication to smooth the whole process of viewing and the marketing has been superb. Thank you!🙏

Sarah · 6 October 2025

★★★★★ 5/5

Google

The team at Robin King are absolutely fantastic! From our very first viewing right through to exchange, they went above and beyond to keep our sale moving. Towards the end of the process we became worried due to a lack of communication from the seller, but the Robin King team kept us fully reassured and supported throughout. Tom and Chloe were especially brilliant - always quick to respond, even out of hours, to make sure we could work to a tight turnaround. We’re super grateful for the whole team dedication and all thanks to them we can now move in and enjoy our gorgeous new home xx

Lauren · 6 October 2025

★★★★★ 5/5

Google

We purchased a property through Robin King and they were amazing..... here's why. Every time we had cause to call them, whoever answered the phone, was polite, helpful and well informed. There were a number of difficulties with the sale due to the size of the chain (absolutely nothing to do with Robin King) and throughout they remained helpful and committed to a timely completion. Special mention goes to Tom Meakin who did an fantastic job of negotiating a fair deal, with consideration to all parties and keeping us informed, throughout a long drawn out, and at times miserable experience caused by inefficient / lazy / incompetent solicitors! I can not recommend Robin King highly enough, the epitome a of professional estate agent - Thank you (and you in particular Tom!)

Vince · 6 October 2025

★★★★★ 5/5

Google

In the process of buying a property, aswell as selling our own through lily and the team. Lily has been brilliant through the process, very honest and informative. Mia and Jake have also brilliant on the properties we have viewed.

Jamie · 6 August 2026

★★★★★ 1/5

Google

DO NOT USE this Awful company for student lets. Throughout the entire year many issues were reported such as a broken door in one of the ground floor accessible bedrooms (security issue), leaking gutter, major mould problem (which gave my flatmate eczema; robin kings solution was to send us a YouTube video on how to prevent mould incl by using a tumble dryer which the house didn’t have ….), broken fridge handle etc and these issues required multiple follow ups before anything was done leading to very long delays. My friend had a desk in her room that was too big for the room; robin king said they would provide a new desk yet never did despite months of reminders…. Only benefit is they didn’t take our deposit. In contrast our landlord the following year (Bristol student lets) repaired any issues immediately and were a lot more pleasant to deal with. As you will notice most of the 5 * reviews are from the people who are letting their run down houses out at predatory rates to students who have no choice so they can profit whilst providing zero maintenance because students don’t know better. Not good as we paid a lot of money (they then have raised rent for new tenants) for the disprivilege of using this company

Harry · 6 September 2026

★★★★★ 5/5

Google

I recently sold my house through Mike at Robin Kings in Congresbury. I found the whole experience excellent from the first approach through to post sale care. The customer service was much better than I had experienced from other agents. I cannot praise their ability to place the right buyers in front of the property enough. Thanks to Mike and the whole team for my successful sale!

Lynne · 8 October 2025

★★★★★ 5/5

Google

We were very happy with the service we received from Robin King. James and Tom were efficient, helpful and handled our sale professionally right from the beginning. I am happy to recommend them and would use them in the future.

Catherine · 14 March 2026

★★★★★ 5/5

Google

Jack was absolutely amazing!! We popped in by chance and asked for help and not only did he answer all our questions he also found us the perfect property and got the home owner to let us view it 15 mins later. I am so pleased we got to …

M · 3 August 2026

★★★★★ 5/5

Google

For our 'already let' property (not even with Robin King Estate Agents), we sought very detailed advice from Vicky, Head of Lettings, to initiate an HMO application. On her very own desk, this comprehensive and detailed process was completed very professionally over a period of some 1 1/2 hours. This process was really appreciated and showed quite clearly the depth of professional knowledge in all aspects of property letting within the Lettings Department of Robin King Estate Agents .

MJR · 6 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Vicky from Robin King Estate Agents to arrange the rental of my property, and I must say, the experience was exceptional from start to finish. Vicky's professionalism and efficiency were evident from our initial inquiry to the signing of the agreement. She was incredibly responsive to all my queries and concerns, demonstrating a high level of attention to detail and a personalised approach that made the entire process seamless and enjoyable. Her expertise in the local rental market was invaluable, and I felt confident that I was in good hands throughout the entire process. I highly recommend Vicky and Robin King Estate Agents to anyone in search of a reliable and professional estate agent. 10/10!

Robert · 8 October 2024

★★★★★ 5/5

Google

We have been so impressed by the professionalism and high standard that Mike at Robin King conducted the house viewing we attended last week - and the conversations we have had with him since. The process of viewing a potential new home can be quite overwhelming and Mike was really great at asking the right questions at the right times, but also giving us space to think and time to really view the property without feeling rushed. Excellent work and, if we do proceed with the property, I know we’ll be in great hands!

Rosie · 8 October 2024

★★★★★ 5/5

Google

Robin King Estate Agents in Congresbury were extemely professional and efficient throughout the sale of my father's property. James was very courteous, informative and attentive at the initial consultation and the listed details were excellent and resulted in a very quick sale. From start to finish the team were friendly and personable, making the process of selling stress free. Alex and Chloe were very accessible and always happy to help, keeping us informed on progress regularly . A huge thank you everyone at Robin King.

Juliet · 8 October 2024

★★★★★ 5/5

Google

Brilliant estate agency - sold our house in 6 days: perfect valuation, phenomenal photographer, every team member competent, professional but also kind and straight. Robin King were recommended to us by a woman serial doer-upper who won't use anyone else - thank goodness we listened to her. Can't recommend highly enough

Claire · 7 October 2026

★★★★★ 5/5

Google

Our time as landlords has come to a conclusion and I wanted to communicate our huge thanks for the professionalism, support and kindness that both Kay and Vicky of Robin King have demonstrated to us and to our tenants. We've been delighted by the efficiency and care that has been a consistent characteristic of their work. It has been very much appreciated. Highly recommended.

N · 6 June 2026

★★★★★ 1/5

Google

DO NOT RENT WITH ROBIN KING IF YOU ARE A STUDENT. Our experience with this agency has been shocking. The student property we rented, owned by either the company or Robin King himself, was handled extremely poorly from start to finish. Essential repairs that were promised before our tenancy began remained incomplete for months, leaving parts of the house uninhabitable. I was personally denied access after giving 7 days’ notice that i will be in the property. At one point, a broken shower went unfixed for nearly two months, forcing five tenants to share one shower, despite the higher rent we paid for a two-shower property which they were aware of. The contractors used by the agency were also unprofessional, for eg, one tore down our bathroom ceiling when the actual issue was with the shower tray, creating a serious safety hazard. No compensation was offered for these clear breaches of our tenancy agreement, much of which raised health and safety concerns, so we will pursue this matter further. Communication throughout was inconsistent, delays were constant, and we had to chase every update. Moreover, the agency somehow had the audacity to take a substantial portion of our deposit, which we mostly won back through TDS adjudication. If you rent through them, keep everything in writing, as they may attempt to misrepresent what was said. It’s clear that student tenants are treated with far less care and professionalism than their other clients. Do not be misled by excuses that the agency bears no responsibility with our experience - decision-making is ultimately delegated to the agency or from the owner of the agency for their student properties. AVOID this agency. Students deserve far better treatment and accountability.

Alicia · 6 December 2025

★★★★★ 5/5

Google

We viewed a property in Langford which needed total refurbishment.We were lucky in that Tom MEAKIN was assigned to our two viewings. Whilst he understandably had the interests of his clients best placed he was extremely helpful and accommodating with our questions and requests. In the end we regrettably had to concede that the work necessary was going to be too involved and costly. I felt bad making the ‘bailing out’ phone call but Tom took it in his stride and did his best to ensure that I didn’t feel awkward. An absolute credit to his company. Thanks again for all your patience and effort Tom!

Grady · 6 December 2025

★★★★★ 5/5

Google

Robin King were fantastic from start to finish. We sold our house through them and they were extremely knowledgeable about the local market and recommended a realistic price. They use a professional photographer for the brochure and the pictures were top quality. As a result, we sold to the first people to view. They kept up the service all the way through to exchange and assisted when the chain collapsed, keeping us positive when things were not going to plan. Their staff are incredibly hard working and responsive and are a pleasure to deal with. I can’t recommend this firm highly enough - we have moved a lot, and Robin King are hands down the best agents we have dealt with.

Tonia · 6 December 2025