Trusted Agent profile · Congleton
★★★★★
65 reviews across 2 platforms
21 High Street, Congleton, CW12 1BJ
Stephenson Browne Ltd's office in Congleton, at 21 High Street, is rated 3.8 out of 5 across 65 reviews on two platforms, including 38 Google reviews rated 5.0.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
GoogleSold our house using Stephenson Browne, we dealt mainly with Ellie but also had dealings with Natasha and Craig. All were incredibly helpful, proactive and communication was 10/10. …
Hi Sean, Thanks so much for taking the time to leave a review, we got there!!! … More
1/5
TrustpilotRented an apartment for 4 years manged…
Rented an apartment for 4 years manged by SB for the last 2 years. They do inspections every 6 months, never any issues on the reports.
1/5
TrustpilotComplain about anything and be prepared…
Complain about anything and be prepared for a s21. As others have mentioned, they look down their noses and expect you to drop everything with little notice. Even my dad’s funeral wasn’t a reason to cancel an inspection, also note I had lived there nearly 4 years. Note for ladies, some seriously creepy contractors that like to proposition you even with kids around. Best thing they did was give a s21 as I now have a permanent home in a better location and without having to deal with these slumlords.
1/5
Trustpilotwe have lived in same property for 4…
we have lived in same property for 4 and a half years originally let through Timothy Brown then taken over years later by Stephenson browne they have to be the worst company i have ever known in all my years of owning and renting properties the first thing they do when taking over is get landlords to put rent up then they come round and look down there nose at you because you choose to rent they have repair people who when they ring you up expect you to drop everything and be prepaired to be at there beck and call and god forbid you work.
1/5
TrustpilotIssues with rentals
We live in a small cul de sac where three houses have been rented out by this shoddy company. Needless to say all three tenants are causing issues in the street and SB are completely and utterly disinterested. Yes they have been contacted by me and others. I am not writing this review for any other reason than to say that if you’re a landlord you cannot trust Alsager branch to manage your property correctly because due to their inaction there’s a real divide opening up on this street. I plan to sell next year but guess what these guys won’t get a look in based upon my experience and the other reviews on here.
4/5
TrustpilotNewcastle - u - lyme branch
cant say I'm surprised by the bad reviews of the Crewe branch I visited once and can see why people have written the bad reviews but this is about the Newcastle branch and to be honest cant speak highly enough of the team, I got exactly the asking price and plenty of viewings. If I had to say anything negative ( and I don't ) its that once a offer is accepted it is moved to another person in another branch in this case Crewe and/or Sandbach which meant depending on email if you cant through on the phone whereas if it had stayed in the Newcastle branch it would have made life easier
5/5
GoogleStephenson Browne were responsive and supportive throughout the process and I really can't fault them. The service was excellent from start to finish and they changed my perceptions of using an estate agent.
Hi Paula Very pleased to hear you were happy with our service from start to finish, thank you for taking the time to leave a review. All the best, SB Congleton
5/5
GoogleAbsolutely fantastic service! We enquired about another property initially but that one had unfortunately gone however Ellie recommended a new property straight away and sent me the details that afternoon. She’s been the most informative and friendly estate agent I have ever dealt with - we could always contact her via email or phone. I wouldn’t pick any other estate agent in congleton to either sell or buy a property through.
Hi James, Thank you for your review , we are delighted that you are happy with our services and should you need us for anything in the future please do get in touch.
1/5
TrustpilotThey gave my personal details to their…
They gave my personal details to their legal team without asking for my consent. GDPR breach right there. There legal team got in contact with me and tried to push their conveyancing services on me. When I told them I wasn't interested, the gentleman on the phone turned hostile and hung up abruptly. I cancelled all house viewings with them after this. Get that dog back on its chain, or you'll lose all of your business.
1/5
Trustpilot1 Star Is An Understatement
I phoned up the Crewe branch and was very rudely greeted. I have had many issues with the house that I’ve been living in from this company, but have had very little response from any form of contact I’ve tried. With myself being a very vulnerable older man, I thought they may have taken my concerns more seriously. However when I ask for the help it is never there. In fact when I do ask for help I’m labelled a liar, feel bullied and abused down the phone almost like I’m speaking with school girls trying to intimidate me. From a company that is suppose to look after their tenants, this is truly disgraceful and I look to take this further. To say I’m disappointed is truly underestimating it’s worth. If I was to give anybody advice, it would be to choose another company. The Crewe branch really does give the whole company a bad name.
5/5
GoogleWe highly recommend the Stephenson Browne team, The whole team were fantastic all the way though our selling process. We have used several estate agents in our town and they win hands down. Every member of the team were brilliant at keep keeping us up to date on progress, we really are very happy customers.
Hi Emma, Very kind words, to which we are very thankful for :-) All the best, SB
2/5
TrustpilotDisappointing experience overall
I had a disappointing experience with Stephenson Browne during the sale of my property.
5/5
GoogleI am more than happy to recommend Stephenson Browne Congleton. I was very impressed with the team's communication throughout the whole selling process; I was kept up-to-date at every stage. In addition, the team's approach was spot-on with …
Thanks Jane for your comments, really appreciate it! We loved your home and were glad we were able to get it across the line for you … More
5/5
GoogleAn outstanding service by Stephenson Browne on the sale of my house. I cannot thank, Natasha, Ellie & Cathy enough for their constant support and professionalism throughout a difficult transaction. I would not hesitate to recommend the team.
HI Lili-Mai, We're really pleased to hear you were delighted with the service, and thank you for taking the time to leave your thoughts/review, it really is appreciated. From all the team at SB Congleton..... All the best :)
5/5
GoogleProfessional and friendly. Would highly recommend.
Hi Rachael Thanks for the five stars and kind words. All the best, SB Congleton
1/5
TrustpilotDo not recommended
I spoke to the Newcastle branch about a property and they arranged a viewing for me. They promised to send a confirmation email to me but I haven't received it. At the day the viewing was arraged, I called them and they said the house has been sold. Zero communication, poor service.
5/5
TrustpilotGreat company bought my first house…
Great company bought my first house from them. They did constant chasing threw the process to find out were the sale was. Jack and Denes were very helpful
5/5
GoogleJust purchased a house in Congleton. Natasha helped all the way. Contacting sellers, solicitors, building surveyors and other agencies. We could not ask for more. Kept the process going and not stalling. Thank you.
Thanks Liz :-)
5/5
GoogleExcellent service and communication, I would have no hesitation in using this agency to sell your property.
Hi Michelle, Thank you very much for the five stars, and your comments. From all the team, SB Congleton
5/5
GoogleI cannot speak highly enough of the superb service by Natasha and Ellie at the Congleton branch of Stephenson Browne. So supportive throughout the sale. Thank you
Thank you very much Jayne!
5/5
GoogleEverything went well. Happy with the experience.
5/5
GoogleVery professional service. Friendly and knowledgeable.
Thank you for the kind words Ann :) Very much appreciated. SB Congleton
1/5
TrustpilotThe web site is terrible
The web site is terrible, so hard to search for properties. We were looking, for a property they have for sale but gave up so un user friendly. They need to impove.
5/5
TrustpilotPleasure to deal with
Pleasure to deal with Sharon from the rental department at Newcastle , lovely lady very professional and helpful in everyway.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stephenson Browne Ltd's Congleton office has 65 reviews across two platforms: 38 on Google, 27 on Trustpilot (across the whole business).
Stephenson Browne Ltd Congleton is rated 3.8 out of 5 across all 65 reviews, and 5.0 out of 5 on Google from 38 reviews.
Stephenson Browne Ltd Congleton, 21 High Street, Congleton, CW12 1BJ.
