Trusted Agent profile · Congleton
★★★★★
2,245 reviews across 2 platforms
14 High Street, Congleton, CW12 1BD
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Congleton, at 14 High Street, is rated 3.8 out of 5 across 2,245 reviews on two platforms, including 266 Google reviews rated 4.8.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper customer service and speedy…
Super customer service and speedy communication. Very personable and helpful staff.
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
5/5
TrustpilotThe team at Plaistow branch are…
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
1/5
TrustpilotReeds rains...,....lie lie lie
My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.
Hi Paula,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
5/5
GoogleGreat experience buying through reeds rains. Stacie was very helpful with everything. Excellent!
Many thanks for the review Steph. Its great to know you were happy with everything.
5/5
TrustpilotGreat communication and efficiency in…
Great communication and efficiency in supporting me with the sale of my property.Highly recommend
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you had a positive experience.
5/5
TrustpilotVery well informed at all times
Very well informed at all times. Very helpful and professional service.
We appreciate your kind words and are glad to hear that you found our service helpful and professional. We strive to provide our customers with the best possible experience and your feedback is important to us.
5/5
TrustpilotEccleshall Branch is a bit…
Eccleshall Branch is a bit special.Superb service from the positive ,pulchritudinous and pragmatic Nicola.Several viewings and sold in less than a week for virtually the full asking price.Best thing though was the communication.Can't fault them .No hesitation in recommending them.
5/5
GoogleCaroline was amazing and went above and beyond for us as first time buyers - pushed the sale though as quickly as she could and communication was excellent. Thank you! :)
5/5
TrustpilotGreat customer service.
Great customer service.Ross and Abbie sold my property within 14 days. Fantastic customer experience
Thank you for the wonderful feedback! We're delighted Ross and Abbie were able to sell your property so quickly. Fantastic to hear you had a great experience!
1/5
TrustpilotShambolic excuse for an agent
Shambolic excuse for an agent. Don’t understand why anyone uses them. Fail to return deposits within legislated time period always excuses staff on holiday or sick. Just speak B/S when called all about keeping money in the bank.
Hi Martin,We apologize for any inconvenience you may have experienced with our services. We take customer feedback seriously and strive to provide the best possible service.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotAlex visakan
Dear Team, Well Done to all for your Hardwork During the Difficult time. keep up the good work.I will Recommend Your Services to Others,Thanks for your help/Advise in this Matter once Again.Special thanks to Office Manager MR. BeneardGod BlessAlex
5/5
TrustpilotReeds Rains Congleton
We used the team at Congleton for our house move and they were nothing but amazing. From start to finish, rang us when they said they would. Everyone we dealt with there were great especially Victoria.
5/5
TrustpilotLovely team and experience!
We bought our first home through the Stockton branch. Amy, Sue and the team have been brilliant, they were happy to answer and follow up any questions we had and nothing was too much trouble. Thank you! :)Claire & Chris
5/5
TrustpilotGreat service
No problems from booking the valuation to finding a buyer .
Thank you for your kind words. We are delighted to hear that you had a positive experience with our services. We appreciate your business and hope to be of service to you again in the future.
5/5
TrustpilotKeep you updated throughout friendly…
Keep you updated throughout friendly and pleasant staff, easy to contact.
Thank you for your kind words :)
5/5
TrustpilotMark and his team in Wilmslow are excellent
Mark and his team in Wilmslow are excellent, professional, pro-active and responsive. They kept us updated, did brilliant photos and sold our house in under 2 months. Best estate agents I have used. Knock spots off others.
5/5
TrustpilotExcellent - highly recommend
I used the Evesham, Worcestershire branch for the recent sale of a property in August 2020. Jeremy and the team were excellent - they operated with integrity, enthusiasm and superb knowledge of the local market. Would highly recommend. James C.
5/5
TrustpilotWe have recently taken on a rental…
We have recently taken on a rental property through Reeds Rains in Durham,Paige Hutton was an absolute superstar she helped us with every step nothing is a problem to her she is an absolute credit to the company thanks again Paige would highly recommend her.
5/5
TrustpilotGreat service and support all the way…
Great service and support all the way through. Thank you
We're thrilled to hear about your positive experience. It's wonderful to know our service and support met your expectations.
5/5
TrustpilotVery good service very pleased with…
Very good service very pleased with whole experience staff is lovely
Thank you for your kind words. We're delighted to hear you had a positive experience with our staff.
4/5
TrustpilotWe had one or two earlier issues trying…
We had one or two earlier issues trying to get the fuse cupboard in our house fixed, but I don't think Reeds Rains can really be blamed for those - the lettings team by and large were easy to reach and did make an effort to reach out to us to check our issues were resolved. Unfortunately, it did take a fair few calls to finally get the cupboard fixed, as there seemed to be a lapse in communication somewhere between ourselves, Reeds Rains and the individual they were asking to come and carry out the repairs.Overall, good service, helpful staff, just requiring an occasional chase-up
5/5
TrustpilotMy new property.
I've just got my new property through reeds rains and they are absolutely amazing dealt with everything I needed there and then. Sorted all of my documents as soon as possible and got me in my property in the quickest time possible.. Sam who dealt with me is an absolute god send.. Thank you for relieving my stress..
Hello Charlie - Thank you for taking the time to write a positive review, we are very happy to hear you've had a great experience with our team. We wish you the best of luck in your new home.Many thanks,Reeds Rains
5/5
TrustpilotHayley Hughes and the Reeds Rains team…
Hayley Hughes and the Reeds Rains team at the St. Helens branch have been superb in helping me to sort out a rental property I have in the St. Helens area. After being messed around by a tennant and an 'unhelpful letting agent in the local area' I can't believe how much their professionalism has put another local letting agent to shame. I wish I'd been with them years ago, and would urge serious landlords to stop wasting time and money on other letting agents. Although landlords may consider the costs to be slightly higher and think they are saving money in my opinion, Reeds Rains offer great value for money, also, their insurance cover for landlords including legal cover by arc legal has saved me a lot of hassle, and been very helpful in responding and recovering money owed, again, very well worth the initial amount paid!by going to lesser letting agents EXCELLENT.
5/5
Trustpilot5 Star Review
Gemma Wayman took over the letting process for me on my property in Durham. From our first conversation it was clear to me that Gemma’s enthusiasm and knowledge of letting properties was going to be the right fit for managing my property. She had everything covered from day 1. She had a friendly style and professional attitude that meant the property was let out in 2 days after being on the market. If your considering using Reeds Rains I would highly recommend them. That’s why I’m leaving this 5 Star Review.
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