Trusted Agent profile · Congleton
★★★★★
2,228 reviews across 2 platforms
14 High Street, Congleton, CW12 1BD
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Congleton, at 14 High Street, is rated 3.8 out of 5 across 2,228 reviews on two platforms, including 260 Google reviews rated 4.8.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotJohn has been helpful and professional…
John has been helpful and professional all the way through our experience with Reeds rains
We're delighted to hear our team provided such a professional and helpful experience throughout your journey with us. Regards, Reeds Rains
5/5
TrustpilotVery friendly, informative and efficient
Ken was very helpful , got back to us with answers in good time
We're so happy to hear our team provided such timely and helpful assistance. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotDelightful Laura Jayne…
We have been dealing with Laura Jayne from the Newcastle office, she has kept us informed every step of the way through our purchase. She has answered every call and replied to every email and contacted us whenever there was news to be relayed or a question we needed answering. She has done this with complete professionalism and friendliness, and we have not even met her yet, she has been such a delight to deal with and we cannot wait to meet her to collect our keys and start a new chapter in our life She is an absolute credit to Reeds Rains. Mr & Mrs D Evans
Thank you for taking time to give us a review. I am really pleased that you found our service to be 5 Star, we always strive to provide a quality service to all of our clients, Laura worked really hard on getting this sale over the line. I will pass on your comments to Laura. Peter O'Brien, Branch Manager
5/5
TrustpilotVery pleasant negotiator
Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.
We're so happy to hear about your positive experience with our team member. It's wonderful to know that their cheerful personality and helpfulness made navigating the process easier for you, especially their willingness to visit you at home. We truly appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotSilas Rains at the Wrexham branch.
Dealt with Silas Rains at the Wrexham branch on 3 occasions. Sold our house within 2 weeks, 7 years ago, my parents house 5 years and my sister's last week. The latter was non standard build, difficult to sell really requiring cash buyer.
We appreciate your continued trust in our services. It's great to hear about your positive experiences with the sales of your house, your parents' house, and your sister's property. We're so glad we could provide knowledgeable, efficient, and patient service. Regards, Reeds Rains
5/5
TrustpilotThe only estate agent with a personal touch!
Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.
We're so glad we could accommodate your schedule and provide personal contact. Thank you for your kind recommendation! Regards, Reeds Rains
5/5
TrustpilotJack Owens came to value my property I…
Jack Owens came to value my property I was really nervous as having to sell due to divorce. Jack was so reassuring and made me feel at ease straightaway I honestly could not recommend him more look forward to listing with him.
We appreciate you sharing your experience. We're happy to hear that you felt reassured. We look forward to assisting you with your listing. Regards, Reeds Rains
5/5
TrustpilotAs a long time landlords with the…
As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU
We are delighted to hear about your positive experience with our team. It's wonderful to know that our communication and attention to detail have been so beneficial in arranging viewings for your home. We truly appreciate your confidence in our services and look forward to a successful outcome very soon. Regards, Reeds Rains
1/5
TrustpilotHorrendous!
The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.
Dear Dr Cochrane, I am sorry you have felt the need to leave a negative review, I have looked at the case and can see that the viewing you mention was moved. Having looked at this I can see that 24hrs notice was provided as we were unable to attend the viewing on the day originally booked for. We always endeavour to attend every appointment booked, however sometimes things happen that prevent this. Regards to the documents you mention, having looked I can confirm all documents requested are required so Annabel has acted correctly. Again, I am sorry you were not happy with the service provided but I do feel the team have done all that they can to make the move in as easy as possible, should you wish to get in touch directly please email me at justin.barton@reedsrains.co.uk with any further concerns.Kind Regards,Reeds Rains
5/5
TrustpilotChris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains
5/5
GoogleTim was really helpful from start to finish. He is knowledgeable about the area and set realistic expectations which resulted in a good outcome for us. I was kept updated by phone or email by other staff members and the whole experience was made less stressful by this regular contact. Thank you!
Thank you for your review! We're thrilled you had a positive experience and appreciate your feedback. Reeds Rains, Congleton.
2/5
Trustpilotshambles, salford quays barance were the worst…
salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people
Hi Peter,We are sorry you have not been happy with the service you have received from Reeds Rains. If you wish to discuss further please contact the Salford Quays office and they will be happy to assist.Regards,Reeds Rains
5/5
TrustpilotLewis the agent was early to the…
Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our efforts to provide a stress-free buying process were successful. We truly appreciate your recommendation! Regards, Reeds Rains
1/5
TrustpilotDon’t touch with a barge pole!!
Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.
Hi Calor,We understand your frustration with the communication and service you received. It's unacceptable to have your keys not be received on time, especially on a busy moving day. We value your feedback and will share it with the relevant team to ensure this doesn't happen again.Regards,Reeds Rains
5/5
TrustpilotProfessional and on my side as seller
More personal about the sale if our house. Understood our needs about asking price. Helped to remarket the property and I have always felt they are on my side as the seller not on the side of the buyer. Always kept informed of progress and always available at the end of the phone staff very polite and helpful.
We're so happy to hear we provided personal service and understood your needs regarding the asking price. It's wonderful that we kept you informed and that our staff was polite and helpful. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotDreadful staff and experience
Dreadful staff and experience. Took a deposit of over £200 to apply for a rental property. Staff member Caroline was rude and aggressive on the phone when she suggested we hadn't completed our application in a timely manner, even though the delay and problem was with the checking agent they use, and then refused to return the deposit when the application was turned down due to adverse credit, which we had declared.They prey on people desperate to find a home. Absolute shysters - stay away from them at all costs. They will find some reason to retain your deposit at the very time you can ill afford to lose it.Update 12/10/24I was promised a refund minus a £50 ‘admin fee’ by the Glossop branch manager, which I accepted on the basis that I’d at least recoup some of the money they took. However it’s been over 10 days, and I have received neither the refund nor any update about when to expect it. Dealing with them is a degrading and disheartening experience.
Hi Lisa,Thank you for your feedback and extremely sorry this has been your experience with Reeds Rains. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFirst class service from reeds rains in…
First class service from reeds rains in Bridlington. Offered several viewings next day, Letara was informative about the properties, answered any questions gave me lots of time to check everything out. I put in an offer on one of the properties which was dealt with by Miles who was on the ball, and explained everything to me, I felt really confident that it was being dealt with very efficiently. My offer was accepted in a few days and all the paperwork etc. was done very promptly by Letara who again gave an exceptional service. I am over the moon and very impressed with the way this business runs and would highly recommend buying a property through them. Thankyou so much to the team at Reeds Rains in Bridlington.
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Letara, Miles, and the team. Your feedback means a lot, and we're so happy you found your new home with us. Wishing you all the best in your new property!
5/5
GoogleWhen I first met Caroline from Reed Rain I was having difficulty closing sales of my property, which was being sold by them. As soon as Caroline took charge it was like dealing with another company Her professionalism was second to none, keeping me informed at all times. I can honestly say without her help my property would still be on themarket.Without doubt I would recommend her and her team. Caroline would be first person I would turn to if selling anther property.
Thank you so much for your fantastic review! We're really pleased that we could help you to sell your home smoothly and achieve you the price you wanted. Your kind words about Caroline and our team's hard work means a lot - thank you for trusting us to sell your home! Reeds Rains.
5/5
TrustpilotHighly recommended
From the moment we put our property on the market, the staff at Reeds Rains were very helpful and guided us through the whole procedure until completion. In particular we would like to thank Matthew Candow who was always willing to solve any issues we raised. We cannot thank them enough for making what potentially is a stressful situation very easy and I recommend them without reservation. Rosemarie & Mike James
5/5
TrustpilotExcellent service from the first…
Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .
We are delighted to hear about your positive experience with our team. It's wonderful to know that you found Stacey, Nick, and Ben to be professional, knowledgeable, and caring. We strive to provide exceptional service and are thrilled that our efforts exceeded your expectations. We appreciate your kind words and your recommendation.
5/5
TrustpilotThe communication from Liz was…
The communication from Liz was excellent. Regular phone calls and updates, very professional but friendly too 😁
Thank you so much for your review! It's a pleasure helping you, and we're so glad you felt well supported throughout.
5/5
TrustpilotReeds Raines are Trustworthy Knowledgable and Reliable
It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed
We are so pleased to hear about your positive experience with us, especially after such a significant time since your last move. It's wonderful to know our advice and quick responses were so helpful in both buying and selling. We truly appreciate your recommendation! Regards, Reeds Rains
5/5
GoogleI recently purchase a property from Reeds Rains. Congleton. Zoe and her team did a fantastic job and made the whole process seamless. Thanks again Zoe 5 stars from me.
Thank you for taking the time to share your positive experience with us. Your feedback is greatly appreciated. Reeds Rains, Congleton.
1/5
TrustpilotTruly awful experience
Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.
Hi David,Sorry to read your review - we would like to investigate this matter further for you. You will receive a request for more information that will come from Trustpilot.Regards,Reeds Rains
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