Trusted Agent profile · Colchester
★★★★★
1,340 reviews across 2 platforms
42a St. Christopher Road, Colchester, CO4 0NA, CO4 0NA
William H Brown's office in Colchester, at 42a St. Christopher Road, is rated 2.4 out of 5 across 1,340 reviews on two platforms, including 146 Google reviews rated 4.7.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
TrustpilotI recently bought a house from William…
I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X
5/5
GoogleI have been dealing with Hannah from the lettings team and have to say she is very professional, friendly and outgoing and made the whole thing very easy with her advice and knowledge I am very happy with the service offered by this letting agent and would highly recommend! Thank you Hannah!
5/5
GoogleWillam H Brown our amazing team, be honest with them and they will be honest with you keep reminding them obviously they have a lot of other people to deal with and companies to deal with, Sophie Cooper is a VERY GOOD team leader, her team Amanda: : mortgage advisor. I have got to say she is very good, because somebody left me in a muddle and she had to get me out of the model. Amanda works along with Kirsty. These two girls are very outspoken people, Be honest with them and they will be honest with you they are very very helpful. I must say Sophie Cooper is a very very good team leader in the Colchester area if you go and see her she would do what she has to do straightaway, I think she is the best. So I’m going to say thank you so so much Sophie, I am very pleased and very grateful what you have done for me Thankyou. And a very big thanks to the team at Saint johns Branch Colchester Thankyou Amanda Thank you Kirsty Thank you Leila Thank you Pamela Thank you Graham And a big thank you to Sophie 👍
5/5
GoogleAs a first time buyer, the process of buying a house was daunting with lots to learn. The advice and help I received from Amy Flanagan was above and beyond that of any other mortgage advisor I've tried to use, she was very friendly and helpful throughout. I had a lot of questions that spanned much further beyond mortgage advice, yet she was able to answer them all, showing her expertise in the field. I liked how honest they are, bringing up all information in front of my eyes. Amy found the mortgage to suit my personal needs. I was being able to ask and filter to find the right mortgage with all the options I wanted. The service I received from William H Brown was far more than just mortgage advice, they helped me find my home, even if it was with another estate agent! During my search I went on various viewings with Graham Gough, he is very friendly and professional. He knew all about the properties we looked at, able to answer all my questions and advise about new properties coming to the market that suited my requirements. Overall I am very happy with my experience with the St Johns branch, recommend them to anyone and look forward to using them again in the future.
5/5
Googleso me and my partner used William h brown st johns to purchase our first home, they made the process easy, relaxing and gave us all the support we needed. I highly recommend their mortgage services, the lady who helped us was so lovely and helpful! I had no clue about a mortgage but she took the time to explain every step to us (thank you for being patient with us) Sophie and her team are amazing! they couldn't have done more to help us get moved into our new home. 100% I will be coming back to in the future!
5/5
GoogleOver the last couple of years, I feel like I've spoken to every estate agent in Colchester. But there's nobody who's gone as far to find us the right home as Sam Wooldridge. Our journey hasn't been a particularly straightforward one. But nobody's been more sensitive and accommodating to that than Sam. I'm really grateful for the helpful insights he's given us on the market, but also for the time he's spent with us. Sam really went out of his way for us, and considering how hard our move was, I'll always be grateful for that.
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Sam and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
TrustpilotAfter recently dealing the Broxboune
After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.
1/5
TrustpilotAbsolutely diabolical!!!
Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
5/5
GoogleJon, Sam and Ashleigh have been absolutely outstanding. It was a long 6 months with several challenges along the way but they all worked above and beyond to help complete the sale of our house. I can’t thank them enough and would very much recommend anyone sell through them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
2/5
Trustpilottime wasting agents and sellers
Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time
1/5
TrustpilotWas pressurised into signing up to sell…
Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .
1/5
TrustpilotBarking
Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property
5/5
GoogleMy husband and I were first time buyers. And we had no idea where to start and the whole ideal of buying a house was quite scary and confusing. I did try to go to different banks and other mortgage advisers but didn't find them very helpful. As unfortunately being both self-employed, we are not open to many options. However we were luckily recommended to Lisa Catling, the mortgage advisor stationed at Willam H Brown at that time. And with her help and expertise in the field, she made the whole process a lot smoother and easier. She was so friendly, helpful, reasonable, and professional at the same time. She assisted us from begging to the end, and we managed to put down an offer and exchange contract within a month!!! (From April to May this year) We were very astonished and pleased and couldn't thank you Lisa enough. So we have been recommending her to anyone we know that is looking to get onto the property ladder. And Lisa if you ever come across this feedback, we are forever grateful to you and wish you all the best. 💖
1/5
TrustpilotLong and drawn out
I am in a chain and the sale is nearly completed, so the agents keep telling me. This has been going on for months! I keep getting fobbed off with excuses as to what the hold up is and am not sure I really trust these agents anymore.Already called over six times in a week asking to speak with someone who knows the chain but are unavailable. Each time I rang I was told that a message would be passed on and would get back to me. This didn't happen. They can't be bothered about you as the customer! Extremely unreliable. Will not recommend them to anyone.
1/5
TrustpilotDon’t even think about it...
I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.
3/5
TrustpilotWilliamhbrown
I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.
5/5
TrustpilotOne of the Best AGENCY in Uk
I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P
5/5
GoogleSam was amazing the whole way through our journey. Always willing to help, whenever we had a question he would always get back straight away and was constantly chasing up how our application was moving forward. Thank you William H Brown and thank you Sam. Would definitely recommend both!
1/5
TrustpilotUnbelievably rubbish is all I can say!!
The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!
1/5
TrustpilotIn my opinion,
In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.
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