William H Brown Colchester St Johns reviews

★★★★★ 5/5

Google

My parents choose this Estate agents to sell a flat they owned, after losing my Mum I took on the role of dealing with the sale of flat. I dealt with Sam Wooldridge who went above and beyond, made a difficult time a lot easier, he was brilliant at keeping me updated with the progress and although it took a long time for the sale to go through, which was due to other circumstances, nothing to do with Estate agents, Sam was brilliant as where the solicitors. Thank you 😊

Lisa · 25 October 2025

★★★★★ 5/5

Google

I worked with William H Brown, Sam Woodridge to be specific and wanted to say that I was really pleased with the level of service they provided. Sam was incredibly helpful, friendly, and patient throughout the whole process. It was a long process, but it didn’t feel that way at all. I genuinely enjoyed working with Sam and the William H Brown team.

Ola · 15 November 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

William H Brown has been absolutely amazing in our house buying process. As a first time buyers we were new to this process and luckily we had Sam Wooldridge on our side, who was outstanding through out the whole process. We cant thank him enough and without any doubt we want to give him 10/10. He is down to earth, calm and a very helpful person. Even though it took a while to get the keys to our first home, due to issues with in our chain, Sam was always there for us with regular updates and due to his guidance and assurance we kept going. In the end, it was worth the wait. We finally got our keys in June this year. Huge thanks to Sam and all other staff John, Graham and Ashleigh at WH Brown for their selfless service through out. We highly recommend them. 😍😊

Alex · 22 November 2024

★★★★★ 5/5

Google

We are thrilled to have purchased our first property and would like to express our heartfelt appreciation to the entire team at William H Brown for guiding us through every step of the process. A special thanks to Ashleigh Sinclair and Sam Wooldridge for their continuous support and for promptly addressing all our queries, making the experience seamless and stress-free. Thank you to the whole team for making this journey such a smooth one! Regards, Abhijit

Abhijit · 23 October 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Recently bought my first property and used their mortgage broker, Ashleigh Sinclair. Absolutely fantastic customer service, approachable, friendly, informative and fun! Made an extremely daunting and scary first experience the most relaxed and straight forward you could possibly ask for. Can't wait to deal with her again when our first fixed term is up! Highly recommend if you want to get a clear understanding of how it all works without all the technical jargon. Thank you Ashleigh!

Steven · 23 September 2024

★★★★★ 5/5

Google

Sam and the team did a great job matching us to a buyer for our house in the St John’s area. In particular, Sam was great at communicating through the process and answering any questions we had. Would thoroughly recommend using this branch.

Scott · 8 November 2025

★★★★★ 5/5

Google

William H Brown were the best agents in Colchester - Jonathan, Sam and Ellie were all very professional and kept us up to date even before the solicitor at times! Lovely people that cared about their work and people. Thank you

Lee · 21 November 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Extremely pleased with the service provided by the whole team. Everyone was completely professional throughout the whole process. Always accurate feedback after each viewing and advice offered if required. Nothing was ever too much trouble and each stage of the proceedings was accomplished efficiently and with a smile! I would absolutely recommend Sam and the team to any prospective vendor.

Kris · 22 November 2025

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Ashleigh is the senior mortgage services consultant based at William H Brown and has been fantastic from start to finish helping me sort my mortage, I ported a mortgage to a new property which added complexity and Ashleigh was efficient, prompt and super helpful. She contacted me when the mortgage rate reduced to help me ensure a better deal. I would 100% recommend Ashleigh if anyone needs support with their mortgage

Laura · 17 March 2024

★★★★★ 5/5

Google

My experience with the William H Brown team was positive from start to finish. I had a few viewings with them. Once the offer was made I was dealing with Sam throughout. He was very personable and made the house buying/selling process pleasant. I enjoyed all of our conversations and he communicated with me frequently, ensuring I was informed with the progress of the purchase of my new home. I'd gladly recommend them.

Lou · 8 November 2025

★★★★★ 5/5

Google

We purchased our property through William h Brown St John’s Colchester.We dealt with John & Sam who provided a professional & friendly service, communication was excellent and they informed us of everything and kept us up to date.They answered any questions or queries that we had in a timely manner. We would strongly recommend them as an estate agents. A lovely gift provided too which was a nice touch! Thanks guys for a fantastic service.😀

Elaine · 13 November 2023

★★★★★ 5/5

Google

Great experience buying our first home. I called on a Saturday to arrange a viewing and was able to meet Sam for a viewing a few hours later! Since then the team have been great, particularly Ashleigh and Sam who we spoke to the most. They helped make it an easy process and provided a thorough and friendly service. I wouldn’t hesitate to recommend anyone to the St John’s branch of William H Brown.

Becky · 13 November 2023

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026