William H Brown Colchester St Johns reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!

G · 18 January 2024

★★★★★ 1/5

Trustpilot

DO NOT SELL YOUR HOUSE WITH WHBrown

We had our house on the market with WHB Colchester branch in October and November last year. During this time we had no help, phone calls updates or honest and constructive advice on what to do with our property to help sell it. We gave the two week notice to end our contract, which my husband done over the phone and spoke with a nice lady, no questions asked, she sent a confirmation email to him with the end date. A few weeks later I phoned the office to ask if they could confirm the official date of which our house will be removed from their listings, as I didn’t have the email to hand. I needed to know this information, as I wanted to make plans with our new agents. The store manager I spoke with I found was rude, pushy, and spoke at me without me being able to get a word in. Asking why we were taking our house off the market with them? He told me incorrect information regarding our contract and was adamant that we were in contract with them for a further 28 days to what I had thought.He told me that I had signed the contract, and that he had it there in front of him. ( which he was lying about) He gave me advice on the value of my property after 8 weeks of no advice or contact. The conversation lasted 18minutes. I ended the call. I then went on to find the information I needed and as I thought there was no 28day cooling off period, we had not signed this contract he was so adamant I had. He was extremely unprofessional, untrustworthy and rude and we would never recommend selling your home with this agency. I wish I had read trust pilot reviews before we had put our house on the market with them, as it seems a lot of people have experienced a similar service and treatment.

Kate · 8 January 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost!

It took us over a week to get a viewing of a house that we planned to buy. On the day of the viewing we had agreed to meet the agent outside the property. It was obvious it was a house of multiple occupation because when the agent failed to turn up we knocked on the front door. The estate agent had not told us the house was occupied and had no good reason for not showing up to show us round. I would advise to avoid these people if possible.

David · 31 December 2023

★★★★★ 1/5

Google

If you want to sell your property DO NOT use this agency. This company operates under a system of sharp practice which in my case meant that they succeeded in increasing the agreed 1.5% fee by ticking the wrong box (which I didn't notice) and charging a fixed fee. They never answer emails or return phone calls. They also did not send the Terms and conditions with the contract and then when I terminated the contract they stated they did send them and sent me a "doctored" copy of the contract, which made it look like they did send them. In addition, after terminating the contract, they removed the property from their website and Right move without my consent or knowledge whilst they had stated that they would continue to market it for the one month notice period. I could go on, but its too complicated! Dreadful company headed up by a young and shameful manager.

Julie · 14 November 2018

★★★★★ 5/5

Google

Have recently completed our Re-Mortgage at W H Brown, St Johns Branch, dealing with Ashleigh Sinclair who was great throughout the process. Very informative, not pushy and listened to exactly what we needed and helped facilitate a great deal. Would highly recommend.

Nick · 26 April 2024

★★★★★ 1/5

Trustpilot

Don’t bother

Don’t bother, looked at a house that turned out to be rubbish anyway and they won’t leave you alone after getting details to see if they can sell you something or sell your property even if your not interested. They will call every week to annoy the hell out of you. Even kept calling when I was arranging my dad’s funeral!

Chih · 2 November 2019

★★★★★ 5/5

Trustpilot

Ollie and Tom - Great guys!

Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.

Amy · 10 February 2026

★★★★★ 1/5

Trustpilot

My recent email to WHB can show you my…

My recent email to WHB can show you my frustration level.

Zeeahan · 21 April 2026

★★★★★ 1/5

Trustpilot

Stevenage branch is a waste of time…

Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.

Mark · 22 November 2023

★★★★★ 1/5

Trustpilot

I feel that I have to write a review

I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.

TTbuz · 20 November 2023

★★★★★ 1/5

Trustpilot

Not trustworthy …

We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!

Vic · 16 August 2024

★★★★★ 1/5

Trustpilot

If I could I wouldn't even give them…

If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.

Sean · 13 November 2023

★★★★★ 5/5

Trustpilot

CHARLOTTE TUNSTALL

WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris

Hannah · 10 May 2023

★★★★★ 1/5

Google

Telephoned Thursday afternoon, wanted to a view a property, everyone was busy on the phone, promised a call back. W. H. B. close at 6pm so at 5:50, not having received a call, decided I would call them. No answer, no message machine. Here I am at 5:20pm on Friday, like a mug, still waiting for a call. So unprofessional. It’s the people relying on this excuse for a company to sell their property I feel sorry for.

Ron · 14 November 2018

★★★★★ 1/5

Trustpilot

This company is absolutely hopeless

This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.

George · 11 June 2022

★★★★★ 1/5

Trustpilot

Totally poor

Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .

Robert · 30 November 2023

★★★★★ 1/5

Trustpilot

Don't use them to "manage" your rental!

In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!

Zola · 7 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Elliott Benson for helping me…

Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!

Matthew · 18 March 2021

★★★★★ 5/5

Trustpilot

Just sold my house with William H Brown

Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended

Karen · 7 February 2023

★★★★★ 5/5

Google

We sold our house very quickly through the St John's branch. Nicola was on the ball and chased our purchase through till our exchange, last week. A very professional set up and if Nicola was not available, when I rang, one of her team were always happy to help.PositiveResponsiveness, Quality, Professionalism

Carole · 13 November 2021

★★★★★ 5/5

Google

William h brown have been great, they have made the purchasing of our property very easy! Kept us informed of any updates from vendors/solicitors and kept in touch throughout the process. Particular thank you to Sam and Nickola who have been brilliant at liaising with all parties. Highly recommend.PositiveResponsiveness, Quality, Professionalism

Danielle · 13 November 2021

★★★★★ 5/5

Google

A big thank you to Nickola and her team at William H Brown for assisting with our transaction and making it as smooth as possible. Great communication with us and the other parties involved. They were very helpful throughout the process and I would have no hesitation in recommending them.PositiveResponsiveness, Professionalism

G · 13 November 2021

★★★★★ 5/5

Trustpilot

Massive thanks to Harry Hicks!

Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.

Harry · 27 October 2020

★★★★★ 5/5

Trustpilot

Great experience

Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!

Mr · 19 December 2022