William H Brown Colchester reviews

★★★★★ 5/5

Google

Amazing service from start to finish! Phil came to our home for us to sign up with William H Brown and within a matter of hours we’d had two viewings and had accepted an offer. You cannot get any better than that, especially when trying to move quickly! But the great service didn’t stop there, Phil then put us in touch with another estate agent (that doesn’t happen too often) as he knew of a property that we’d have been interested in purchasing, based on what we’d told him we were looking for. A shout out to Cameron who ably assist when getting everything pushed through for us in a timely and professional manner, always on hand to take my call. I wouldn’t hesitate using William H Brown again!

Tom · 12 December 2021

★★★★★ 5/5

Google

It was a pleasure to rent an apartment through William Brown. Jack and Emma were lovely. They helped us through the whole process, and it was hassle free.

Sornam · 27 November 2023

★★★★★ 5/5

Google

I have just rent an apartment managed by William H Brown and I am really satisfied with all the support provided by Hannah and Emma during the whole renting and moving process. All the communication was clear and timely, with all the hiccups in the process being sorted out quickly and professionally. I am really thankful for all the effort they have put to ensure that I had an accommodation in time for my overseas move.

Daniel · 27 November 2023

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

Jack at William H Brown provided an excellent service throughout my letting process. He was highly professional, efficient, and consistently responsive, making the experience smooth and hassle free. I would confidently recommend him.

Divine · 8 September 2025

★★★★★ 5/5

Google

I completed the sale of my property yesterday and received efficient, friendly and supportive assistance throughout the process. I'd like to extend my special thanks to the branch manager, Jason, as well as the sales progression manager Lisa and the senior negotiator Antonny for their patience and great service. Your professionalism made all the difference - thank you so much!

Ma · 22 September 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with William Brown in Colchester. The whole process …

Kae · 17 February 2026

★★★★★ 5/5

Google

We have been trying to sell since Feb and through no one fault it fell through Twice and we have finally exchanged today We have stocked with WHB through this as they have just been amazing.. communicating all the time professional at all times and just make you fell part of their team.. they have supported us through it all and I couldn’t ask for anything better from an agent..this has been one of the most stressful times for my husband and I but WHB we just amazing and we are so happy! A huge thank you to Phil Laurie who was the first person we met and what a gent.. but an even bigger thank you to Cameron and Kim, Cameron was always updating me and working so hard to get this done and Kim was always responsive and just made me very positive about it all! Thanks to everyone at WHB honestly been amazing! Mr and Mrs Maynard xPositiveProfessionalism

Julia · 23 October 2021

★★★★★ 5/5

Google

Where do I start? I have recently completed on a property in Stanway which was advertised from William H Brown Colchester and from start to finish they were phenomenal. George was my sales rep and was amazing, I called on a Wednesday to view the property and George booked me into the appointment promptly. Even when the developer pushed back the viewing, George called me promptly to get it rebooked and answered all my questions with honesty. Once my bid was accepted he kindly guided me onto the next steps. Frazier was the gentleman who did the viewing with me and I can't speak highly enough of him, he took me into EVERY property and didn't rush me out of any, he gave me and my mum a chance to ask as much questions as we liked and he also was very well mannered. Both of these gentlemen will have fantastic careers in this industry and both of them are a credit to William H Brown, if they don't get promoted, I will create my own estate agency and hire them myself. A quick message to all the other estate agencies in the area, don't bother trying to compete with William H Brown because there is no competition, they are the lead singers and you are the backup dancers, they are Beyonce and you are the drummer or the guitarist. Thanks once again to William H Brown for helping me make my dreams come true. Shai PilePositiveResponsiveness, Quality, Professionalism, Value

Shabz · 23 October 2021

★★★★★ 5/5

Google

Harry Hicks from William H Brown Colchester is by far the best person you could ask for in an estate agents, he will arrange every viewing around your working time, he will stay later than he has to in order to get more viewings in one go rather than spread them over a few days for convenience to you. I have had nothing but problems with William H Brown from start to finish, and even after my dealings are finished with them, Harry is the only one willing to help me in regards to getting my deposit back. If you need anything in regards to letting, Harry is the guy.PositiveProfessionalism

Ell · 23 October 2021

★★★★★ 5/5

Google

Very lovely and helpful team. We had Jack’s help from beginning to end, he was very understanding, polite and patient - I would definitely recommend!

Ellie · 19 November 2025

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 5/5

Google

As someone who is renting the first time one can imagine how potentially daunting the process may seem but Hannah from the Colchester branch of William H Brown was great at putting me at ease, keeping me updated regularly and answering any queries I had. The process was very thorough which lets me know I’m in good hands and I’d recommend Hannah and this branch to anyone looking to rent or move!

Craig · 23 October 2022

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

Had a wonderful experience with Hannah and Emma at W H Brown, Colchester. Efficient, pleasurable and swift service from start to finish. Highly recommended.

Redline · 15 November 2025

★★★★★ 5/5

Google

Fantastic team doing a great work behind the stage. I bought a flat using their services and they have all the patience in the world to conduct me from the beginning to the end of the process. A genuine pleasure having them as professionals on my side on this process. Again, said, fantastic team! Thank you! A big Thank you!

Adrian · 23 August 2024

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021

★★★★★ 1/5

Trustpilot

Smashed up my TV, denied it and laughed in my face

Below are a list of grievances and occasions when I believe you have deliberately mislead/not been honest with us as vendors, as well as the description of the criminal damage that has taken place at 41 Tonning Street.Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘you should make sure the house is ready for viewings at a few hours notice’, ‘we understand that you are a teacher and we can contact you via email if it makes life easier for you’. Based on Joe’s confidence, we signed up with William H Brown, also trusting them as a high street name. However, it soon transpired that these were false promises. We have had three viewings on our property in three weeks, no offers and very little interest.Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.

Max · 26 June 2021

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 1/5

Trustpilot

4 to 5 Phone Calls A Week For 5 Months To Hussle An Instruction!

This company needs to be regulated, but the problem is there is no proper body that deals with Estate Agents behaviour prior to contract, and only then will the relevant Ombudsman step in, but without teeth, and only for the vendor! Before contract William H. Brown, once they get a sniff of a property, will begin to hassle, harass, hound, and hustle to get the instruction! This will usually begin with a phone number and address being on file, as was with my case, and someone, probably the manager, will tell one of the negotiators to call the number to see if the person is still looking or has anything to sell. This usually, if selling, corresponds with a look at Rightmove or Zoopla, where they see the property is on, has been on, and with another agent. Then the calls begin.... and continue! I stopped answering my land line, and blocked their number on my mobile, as one Thursday I received five calls on each devoice during the day, and three calls on both that evening, up until 7.00pm! That is pure harassment! The only reason they do this, is to GET the instruction, by whatever means! And why? Because for every instruction a standard negotiator gets, he or she receives a payment at the end of the month. The manager also receives a payment. The area manager also receives a payment! But beware: they also have a tie in contract of 30 weeks! They will try and charge 2%. And they are reluctant to agree to multi agency, and if they do will word a contract misleadingly, so the vendor could be liable for two sets of commission! Let's say you have been hooked, as you fell for the 100th phone call! The will then all make money on a mortgage appointment with their, so called, independent, in house mortgage broker. They will push their panel solicitors, and all make commission when one of them is used, too. Oh, and before any of this, they will charge a fee, which actually is illegal, masked as ''Professional photographer, video, and EPC''. This is around £135.00, maybe more. But, of course, you can claim that back.... IF you fall for their offer of one of their solicitors! But beware there, too: they are conveyancing companies, with a huge number of faceless individuals, who are not solicitors, but handlers. This means it is a factory, but a factory that goes slowly due to staff not being at all bothered!This estate agent is guilty of harassment, and hassle, and needs to be stopped from these constant phone calls, and we all should be aware it is all based on multi layered commission, and this all should be transparent!

BlueSky · 21 May 2021

★★★★★ 5/5

Google

Jack has been extremely helpful and very professional with getting us this house. Thank you for following up with every detail, you are a ⭐️ Jack.

Abiola · 23 October 2023

★★★★★ 5/5

Google

Timely response to email/messages made every step/ stages of the renting process to seams easy . All thanks to Jack and his team

Oikhe · 27 December 2023

★★★★★ 2/5

Trustpilot

I would not recommend William H Brown

I would not recommend William H Brown. There is a complete lack of organisation between contractors and William H Brown, meaning there are long delays everytime there is a problem with the house. If you don't continually call the office they seem to end up forgetting the problem.A few problems we have had:1. Promised a removal of a bunkbed before moving in- took 6 weeks once moving in to change to single. William H Brown never removed the old bunk bed- so now we have an old mattress and wooden remains in our house.2. We were left without heating when it was snowing for 5 days. Clearly no sense of urgency from William H Brown (even after many calls)3. Monthly emails detailing that we haven't paid the rent. Every month we call and there is an error. They promise to remove this error on a monthly basis. They have not removed this error after 6 months.

Bethany · 30 March 2021

★★★★★ 1/5

Trustpilot

Shocking service full of lies and incompetence

William H Brown, MildenhallBuying this house should had been straight forward, especially as the seller was purchasing an empty house themselves. However this being in September 2020 we all thought this would be complete by December 2020, how wrong were we!Recently I finally pulled out of my purchase after 6 months of constant lies, no call backs, no updates, various stories from the agent.In their own words (and this is word for word from Becky that works there) "we only advertise and hold the keys, we just leave the solicitors to it"Wow, for an industry that involves commission you would think it would be the estate agents best interest to make sure the property they are selling all goes through?!?!?!Many occasions I was told I would receive an update, however several times over a week went by before I would have to chase myself.Daryl asked for my solicitors details after 5 months into the purchase, even though he had an email trail with my solicitor....Recently I asked the question if the resident would move into a family members house or rented while the sale progressed, I was told by Daryl that he had no family nearby and renting was out the question as the owner had a child. However, a week later I instructed my solicitor to pull out and in less than 24 hours Ben (the manager) called and advised the owner would move into a family members house or would I let him rent the property from me. Somehow suddenly the owner had family locally, a lie has been told somewhere there.Ben then also made me aware that there were works taking place at the buyers house they were purchasing, this was news to me and I questioned why has this only been brought up etc, I received the reply "it doesn't matter". Absolutely shocking answer to receive!Other examples of incompetence, passing my details to the wrong solicitor twice! I had already gave my details and the purchase was underway, however 3 months later the same incorrect solicitor got in touch with me, my details had been passed over twice by William H Brown.Daryl informed me that some document had been sent twice in December to my solicitor, this was 100% untrue as the documents eventually come mid January and were in fact signed and dated January.I would never recommend this estate agent to purchase through, I wouldn't dare sell through them as it would mean paying for their 'service'.Furthermore I was purchasing this property to let out, surely the estate agent would want to give a good impression so that I would consider (not that I would) using them as a management company. On another recent occasion I asked to view an additional property for myself and my fiance. I called Daryl on the Friday who said viewings were taking place on the Saturday, however he would arrange something for me.On the Saturday my fiance called and spoke to Tom, he was only capable of taking details and message as Daryl was currently at the viewings.Wednesday came and neither of us had received a call to which my fiance called and spoke to Daryl. Apparently Daryl had no details given and no apology was given as to why she wasn't called. On the same call she was then told an offer had been accepted!As for myself, I called on the Thurs/Fri and asked Daryl when my viewing would be. Daryl seemed to had forgotten I wanted a viewing and informed me an offer had been accepted.Right there you see 2 people called for a viewing and neither were called back, 1 was told an offer had been accepted while the other had to find out 2 days later even though they had called first.Again this is clearly an example of "we just advertise and hold the keys"

Daniel · 26 March 2021