Trusted Agent profile
★★★★★
71 reviews across 2 platforms
The Cartlodge, Braiswick lane, Colchester CO4 5ED
Property Book UK Ltd's Colchester office at The Cartlodge is rated 4.4 out of 5 across 71 reviews on two platforms, including 69 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
GoogleGreat help from Ben after a very difficult time with horrendous tenants. He continued to help with insurance claims and deposit queries way after the tenancy was finished .So I would like to say a big thank you to Ben and his team .. highly recommended
5/5
GoogleMy self and my colleague have used Property Book for many years managing our properties we let out .They fully manage them for us with there regular team of staff and trades people . We have always found them very proffesional with all aspects of managing properties. Ben Wilde is the senior partner who makes sure his team of staff who have been with him for a long while offer a quick response to any problem that may occur whilst the property is being managed by them. I would have no hesitation in recommending Property Book to any landlord looking for a professional firm to look after their property for them . Steve Marfleet Landlord
5/5
GoogleFirst time renting through Property Book Ltd and whilst it took a while to get going through no fault of the agent, everything was handled with efficiency and a human touch. I have not in the past 25 years of being a tenant met an agent with a good blend of professionalism whilst being flexible to tenants needs. Post moving in any teething problems reported have been taken on board and so far referred in for fixing. Thanks to all at Property Book.
5/5
GoogleWe have lived in the apartment for 5 years. The agency's staff are always very kind and promptly respond to all our problems. However since they are only intermediaries, everything depends on the goodwill of the owner, on the terms of the contract, which the agency prepares together with the owner. Whether we agree or not, we cannot change any terms to our advantage. Every year, the conditions are adjusted, considering the owner's requirements, not the residents. But I don't think other agencies are adjusting the contract to improve the resident's conditions. Everything is adjusted according to the owner's requirements. We can either agree or disagree and then move somewhere else... Not all of our wishes come true, but this is not a defect in the agency's work, but a matter of the owner's conscience.
5/5
GooglePropertybook is and are wonderful people . Their response is always very quick and any issues dealt with straight away . Communication is quick , clear and informative. They have always made it an easy process.
5/5
GoogleI’ve had a lot of involvement with Property Book in the last 7 years I rented a really great studio flat with them for 7 years in a row, my rent during those seven years did not go up very much at all and any time I had a problem with the property they were very quick to deal with it, I even requested a better lock on my front door which they were happy to install during the time I was there. I recently purchased my first home and by coincidence it happened to be from them and they were excellent during the transition of purchasing, they also made The transition moving out of my rented place and into my purchase place very easy, I have now been in my new home a few weeks now and I am incredibly happy with my purchase and I looked back at the seven years I spent renting one of their studio flats and Property Book were nothing short of brilliant all round, the members of the team are knowledgeable, good mannered, very considerate and good humoured, I got to know some of them quite well. While renting with Property Book, I always paid my rent and I kept my place clean and tidy, so I think in theorise if you are good to them, they will be good to you. If i could give 6 stars I would, Thankyou to all I had involvement with at Property Book, I cannot recommend them enough if you’re looking to rent or even buy like I did
5/5
GoogleSuch a great team that has been very professional and efficient right from viewing to moving in to my current apartment. The transition was peaceful and simple. Jack, Ben and Lee have been great 👍🏽; answering all my numerous questions with patience and kindness. The property management even before my move has been amazing! Great team💯 …
5/5
GoogleWe have used Property Book services since 2009. They are an established, reliable and friendly company. They act for both the interests of the tenant as well as the landlord, they are fair, approachable and go above and beyond to help , advise and assist you. I would and have recommended their service to family and friends.
5/5
GoogleProperty Book have been nothing less than perfection since we rented through them. Always communicated with us throughout the process and was very attentive when needed. We also managed to obtain a full deposit back too which was excellent. Thank you Ben & Lee for being the best professionals
5/5
GooglePropertyBook have managed our 3 flats in Colchester since they first started out. We have always received an outstanding service from them. We have always found them trustworthy, and they also give good advice. We consider ourselves to be good landlords, who want to look after both our tenants and the properties they live in. We have never had a complaint from any of our tenants about the services PropertyBook provide as managing agents. Simply, we would not consider using any other managing agent in Colchester.
5/5
GoogleI've been in the flat for 5 weeks now. The washer /dryer went wrong and within a week they got the machine swapped over for a new one. Excellent service.
5/5
GoogleLee & jack are super stars , fast efficient and nothings too much trouble. Top lads Dale
5/5
GoogleWould definitely recommend property book UK as a letting agent. We were in one of their properties for two years and any issues they will tend to them straight away. Unfortunately our landlord decided he was selling the house but property …
1/5
GoogleThis letting agency is a disgrace! They wouldn't return my deposit!!! Landlord approved renovation of this property as soon as I gave my 2 months notice. Builder took measurements to build new kitchen, bath, carpets etc. However these immoral agents charged me for cleaning and redecorating total of £374.00 for a flat that was already cleaned. I took photos of the property before checking out. Disputed against their unfair, unjustified and fraudulent bills to DPS. DPS found this letting agency guilty and refunded my deposit. Ignore their property listings and all type of services they provide!
5/5
GoogleI have been a customer with Property UK since 2018, and my experience over the years has been consistently positive. From the beginning, Jack, Ben, and Lee have been incredibly professional, approachable, and supportive. They have always …
5/5
GoogleI have had my property with them for some years now . Friendly and efficient ,even removing old carpet themselves ?!
1/5
GoogleI rented through this agent and lived in a flat for almost 6 years. On the check out day 2 agents came and collected the keys. They were all jolly lolly! Few days later they sent me email they wouldn’t return a penny from my £830 deposit. I’ve uploaded a photo too! I knew from previous reviews about their morality. I took photos of the property before I checked out. Those helped me evidencing their charges were unjustified, unfair and fraudulent. Deposit Protection Scheme investigated and didn’t allow this letting agency deducting my deposit. I got my deposit back from DPS. Other tenants lost hundreds of pounds in past but I’m fortunate not to be scammed!!! Stay away from this agency!!!
5/5
GoogleI had an excellent experience with Propertybookuk. From the very beginning, the team was professional, responsive, and genuinely helpful. They made the entire renting process smooth and stress-free. Communication was always clear and …
5/5
GoogleI have had dealings with Property Book for over 5 years now and have nothing but the highest of regard for their professionalism and fair dealings in every aspect. Professional, prompt, fair and a pleasure to speak/correspond with, without exception. Great team of guys. I would recommend them without reservation.
5/5
GoogleA wonderful company to use. They helped me and my family more than I can put into words. A company with heart.
5/5
GoogleProperty Book have been managing our properties now for over five years , along with buying/purchasing same. They are professional, approachable, quick in dealing with any maintenance issues and very fair in their fees. They are knowledgeable in all aspects of the law regarding tenants/landlords and advise accordingly. We have no hesitation in highly recommending this company.
5/5
GoogleFantastic what a great friendly and efficient agent. Can’t fault them and would recommend!
5/5
TrustpilotRare to find such a great estate agency!
I rented with this agency for a year and they were by far the best estate agents I have ever dealt with. Always friendly, kind and professional, it was so refreshing to be a tenant that wasn't constantly worrying about the agency. Excellent customer service and support throughout. Would always use again in the future.
1/5
GoogleProperty Book Letting Agents in Colchester are best avoided. They do not have their customers interests at heart, but are focused solely on what income they can generate from you. Regardless of the circumstances, the moral and ethical issues, they will only see you - the customer - as a potential income stream. They recently charged my daughter over £800 for renting a miniscule ground floor studio flat for just sixteen days. Although we questioned the fairness of their charges they were adamant their fees should be paid. Don't use this agency unless you are happy to be ripped off.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Property Book UK Ltd's Colchester office has 71 reviews across two platforms: 69 on Google, 2 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Property Book UK Ltd Colchester is rated 4.4 out of 5 across all 71 reviews, and 4.4 out of 5 on Google from 69 reviews, checked 9 October 2026.
Property Book UK Ltd Colchester, The Cartlodge, Braiswick lane, Colchester CO4 5ED.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.