Oakheart Mersea Ltd Colchester reviews

★★★★★ 1/5

Trustpilot

I would not recommend OakHeart

We purchased through OakHeart and unfortunately found their communication extremely disappointing. Updates were rarely provided, and we frequently had to chase for information. Emails often went unanswered for at least a day, and even then, further follow-up was usually required. Unfortunately, the purchase ultimately fell through through no fault of our own, and OakHeart were unaware of the reason until we informed them ourselves. Based on our experience, I would not recommend OakHeart if you are purchasing a property through them.

Simon · 22 September 2026

★★★★★ 5/5

Trustpilot

We’ve had such a positive experience…

We’ve had such a positive experience with Oakheart. Our first contact was with Zylo, who was cheery, friendly, and really helpful. We booked a few viewings and he recommended a house I didn’t think I’d like. He said, “It might surprise you, I think it’s worth a look,” and he was totally right, that’s the house we ended up buying. I spoke with various members of the sales team and every single one of them was lovely. Our sales progressor, Amy, has been one of the best professionals I’ve ever worked with. Our process has been long and complicated due to our buyers’ solicitor being slow and disorganised, but Amy has been an absolute credit to Oakheart. Even when I must have driven her mad with phone calls, she never faltered, was always friendly, and we even had a laugh on the phone during the stressful moments. We’re now completing next week, a moment I honestly didn’t think would come. I cannot recommend Oakheart enough. If you sell through them, they will represent your property exactly how you want. If you buy through them, they won’t disappear after the offer; they support you the whole way through. Many thanks from Adam and Andrew.

Adam · 21 August 2026

★★★★★ 1/5

Trustpilot

Be careful. Misleading and not reliable

I was in the process of purchasing a property through Colchester branch of Oakheart, but later came to understand lots of information Archie and Chloe at Colchester Oakheart gave me and the contents of the advertisement on Rightmove were factually wrong!! They advertised the property as freehold, when the property was partly leasehold. Said the it was only 9 years old, when it was 20+ years old. Said the boiler is only 5 years old and services annually, when both were wrong and the boiler was 8 years old. They advertised the property ad semi-detached when it was really End of terrace.

VCH · 11 May 2025

★★★★★ 5/5

Trustpilot

Excellent, helpful service, went out of their way to assist.

I had a really positive experience with Oakheart Sudbury today. I needed a mortgage deed witnessed urgently and they were incredibly helpful and accommodating at short notice. Freddie Austin in particular was excellent, professional, friendly, and happy to help without making it feel like a hassle at all. He took the time to make sure everything was done properly and clearly understood what was required. It’s refreshing to deal with an estate agent who is genuinely helpful and approachable. I wouldn’t hesitate to recommend Oakheart based on this experience alone. Thanks again to Freddie and the team.

Colin · 21 January 2026

★★★★★ 3/5

Trustpilot

Good service, apart from getting the invoice wrong

I appointed Oakheart as our estate agent to sell a property in Colchester. The selling price they suggested was too high, but to be fair that was true of the other four agents we asked and the market was going through a period of uncertainty (inflation, mortages etc etc). All the staff at Oakheart were helpful and communication was excellent. The main issue with them was that we had agreed a 1% fee plus VAT and that was in writing in the contract. The invoice sent by Oakheart to our conveyancer on completion was for 1.25% + VAT, but as that did not specify the sale price or the % that error could easily have been overlooked. We had to get them to repay the difference, which they did, but the point is we should have been billed for the right amount in the first instance. The explanation was that the invoicing system defaults on to 1.25% and if no-one tells it otherwise that is how the invoice is calculated. One would have thought that when the contract is agreed at 1%, someone should have entered that on to the system. Also that the invoice from any estate agent should be transparent as far as the sale price and % are concerned.

David · 7 October 2026

★★★★★ 3/5

Trustpilot

A reasonable time to give a fair review six months in

I think it is a reasonable time to write a fair review being 6+ months in being a tenant in a bedsit managed by Oakheart Lettings. We have had one inspection of the flat (which included our individual rooms) in this time. I have found them slow in acknowledging and resolving problems, as I reported not too arduous of problems to resolve with in the first week or so and they haven't been resolved at the time of writting (which could be down to either the landlord or their agent Oakheart). Other than the reported problems the property is in contemporary and acceptable quality. As a general side note going forward I will be testing the soundproofing of the walls in my next accommodation search. I hope this review has been promising and helpful!

Edward · 2 July 2026

★★★★★ 1/5

Google

Horrendous, if you are thinking of renting through Oakheart, don’t! They are my managing agents and have failed to repair any issues. The property I am renting has been deemed inhabitable and we have been met with nothing but disrespect. They still expect us to live in these conditions and suffer weeks and weeks worth of work. I cannot put into words how awful this has been. To the point I have had to request a termination. Not even a 1 star. Here are some photos.

Megan · 10 October 2025

★★★★★ 5/5

Google

We recently sold our property and can confidently say that Oakheart provided an exceptional service. From the start, they were professional, transparent about the entire process, and incredibly friendly. We felt completely reassured that the keys to our home were in safe hands with Zav and the team. While no sale is ever entirely without challenges, Amy at Sales Progression was outstanding, she consistently chased the chain and kept in contact with the solicitors to ensure everything stayed on track. We couldn’t be happier with the service we received!

George · 25 February 2025

★★★★★ 5/5

Trustpilot

Exceptional service - special mention to Chloe

After moving from a long established estate agent in Sudbury after only 3 viewings in 16 weeks, I was blown away by the impact Oakheart (Sudbury) had on my selling experience. Not only did I have 30+ viewings overall, the whole process to finally accepting an offer was faultless. Oakheart are highly professional and reliable, with a friendly and approachable manner. Even though the portal provides all the feedback information you need, Oakheart still provide personal feedback from viewings and the communication is exceptional. I highly recommend Oakheart Sudbury, with a special mention to Chloe and my only regret is I didn't use them sooner. Well done team Oakheart :)

Sharon · 16 January 2025

★★★★★ 5/5

Trustpilot

Korben is a Legend

I recently had the pleasure of working with Korben Levey from Oakhart, and I couldn’t be more satisfied with the experience. From the very beginning, he was professional, approachable, and incredibly efficient. He took the time to understand my requirements and matched me with the perfect property in no time. The entire rental process was seamless thanks to his clear communication and proactive approach. He kept me informed at every step, patiently answered all my questions, and ensured that everything was stress-free. What truly stood out was his genuine commitment to making the experience positive. It’s rare to find a letting agent that is so personable and reliable. I highly recommend Korben at Oakheart to anyone looking for a hassle-free rental experience. He made what can often be a daunting process feel straightforward and enjoyable. Thank you for your outstanding service! Serg

Sergej · 19 November 2024

★★★★★ 1/5

Trustpilot

Oakheart disgust me

Oakheart disgust me. I wonder what their agents are doing because , rather than selling houses they seem to be agressively poaching custom from other estate agents. I would NEVER do business with this company because they are totally untrustworthy and lied to me on the phone about the numbers of properties they have sold in my area in my price range. They are not fair company and they dont listen to people when they are asked to be left alone. WOULD NOT RECOMMEND.

Polyp2000 · 30 May 2025

★★★★★ 1/5

Trustpilot

Be very careful with this company

Be very careful with this company! Communication is extremely poor. Make sure you get everything in writing and do not accept the word of anyone employed by them. We were told things about the property we were going to purchase that we found to be false, other items were misleading. Would not touch them with a barge pole.

Alan · 18 August 2026

★★★★★ 5/5

Trustpilot

Great service

Met with Korben at Oakheart, who assisted with arranging the viewing, showing the place of interest, and helping us through the process. He’s been incredibly helpful and approachable along with being so prompt to reply to emails. During the viewing he gave us time to look around and answer any questions we had. We were also late to view the property due to heavy traffic but Korben was so patient and reassuring. Thank you for providing a great service!

Consumer · 28 September 2024

★★★★★ 5/5

Trustpilot

Personal service and honest advice

Our journey to exchanging contracts was long and fraught with difficulty. Throughout this whole time, Oakheart kept us informed and up-to-date, and we felt that Amy really understood the issues and motivations behind them and gave some very solid and level-headed advice. She was constantly calm and always available at the end of the phone to provide reassurance and explain any issues. We also appreciated the very valuable advice provided by Josh at several decision points along the way. We have had contact with many (too many!) other Colchester-based estate agents and none of them came anywhere close to providing the high standard of personal customer service that Oakheart did. At every step of the journey from very first contact they were there providing well-reasoned and honest advice and excellent service. If you are thinking of selling your home I would highly recommend Oakheart for an honest, reliable, and excellent experience.

Sarah · 6 February 2026

★★★★★ 5/5

Trustpilot

Oakheart found our ideal home in minutes

My partner and I had been looking for our ideal rental property for some time; we wanted to find a perfect house to rent until we decide to buy. Oakheart found it for us in minutes. Rich was brilliant and knowledgeable, and even gave us advice about ending our current tenancy. Korben went out of his way on a weekday evening to view this house with us, and was professional, understanding and welcoming. He has since maintained amazing communication, vouched for us throughout our application, and has walked us through every step. As a tenant, the support you get from Oakheart is next level. We will be recommending Korben and Rich to friends and family in the area! Thanks both!

Katy · 17 July 2024

★★★★★ 5/5

Trustpilot

Sold and bought through Oakheart

We recently used Oakheart to both sell and buy. Josh was clear and helpful when giving us a figure for our property. The process of putting our property on the market was easy and there were no fees until we sold. Buying from them was good as well, they knew the property well when we viewed it and answered any questions we asked. When we had our offer accepted and had sold, our sales progressor Annalise kept us in the loop every week and chased both our seller and buyers, which was super helpful and definitely helped things move forward. I’d recommend anyone selling or buying to go with Oakheart.

Cameron · 8 May 2024

★★★★★ 5/5

Trustpilot

Exceptional Support from Oakheart Sales Progressor

We recently had the pleasure of working with Amy and I couldn't be more impressed with the level of assistance we received throughout the process. From start to finish, she demonstrated a high level of professionalism, dedication, and expertise that truly made a difference to our experience.Amy went above and beyond to ensure that every aspect of the sales process went smoothly. She was always readily available to answer any questions or concerns we had, providing clear and thorough explanations every step of the way. Her communication skills are exceptional, keeping us informed and updated at all times alleviated any stress or uncertainty our client may have had and therefore made our job easier too.We felt Amy showed genuine care and empathy throughout the process, taking time to understand our specific approach and preferences.HHP deals with many agents during our line of work but we really felt supported and valued as a client with this one.Thank you, Amy for your outstanding dedication to get this one over the line!Best Wishes HHP Team !

Laura · 22 April 2024

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous, if you are thinking of renting through Oakheart, don’t! They are my managing agents and have failed to repair any issues. The property I am renting has been deemed inhabitable and we have been met with nothing but disrespect. They still expect us to live in these conditions and suffer weeks and weeks worth of work. I cannot put into words how awful this has been. To the point I have had to request a termination. Not even a 1 star.

Megan · 6 January 2025

★★★★★ 5/5

Google

The team in West Mersea were brilliant in all respects. they recently sold by my house and helped me in find a suitable property on the Island. They acted professionally at all times, always available and genuinely striving to provide a good service. My special thanks go to Carly and Antonia for chauffeuring me around all the show arounds!

Andrew · 10 June 2026

★★★★★ 1/5

Trustpilot

I would not recommend Oakheart.

I would not recommend Oakheart.Tommy is a great salesman and very charismatic when you first speak to him, but that is where the praise ends.He first stated that I would only be signed up with Oakheart for 8 weeks, my fault that I took him at his word when the paperwork came over and I did not read fully but he had tied me in for 20 weeks.This would not have been a problem if the house had sold but it has not, I have had minimal viewings despite lowering the house price to the recommended sale price after discussing with Andrew the Oakheart manager, who himself seems clueless. When I have ask the minimal viewings that have come round, they have answered that they were pressured to come round and it was not the area they were looking for, a waste of everyone's time.I am not stating that other estate agents are better but they are definitely not as bad as Oakheart.Stay Away.

Lee · 24 February 2024

★★★★★ 5/5

Trustpilot

Fantastic experience as a new landlord

As a first time landlord I can’t thank Rich at Oakheart enough for making it such a smooth process. The marketing material was very professional and Rich found a very appropriate tenant all signed up within 24 hours of my flat going on the market. So to any new or existing landlords, I’d recommend you give Rich a call, he and the team at Oakheart are streets ahead of any other lettings agent I have ever encountered, who just offer such unreliable customer service. Thanks again Rich.

Stuart · 31 January 2024

★★★★★ 5/5

Google

I have to give Zav and the team at Oakheart 10/10 for their assistance selling our home recently. Responsive, pro-active, accommodating, professional and with a thorough and established knowledge of their covered area.

Toby · 10 October 2025

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would, do not go anywhere near this company (Colchester branch) to let out your property. All good while they are taking a so called 'management fee' from you every month but when it comes to dealing with the TDS to help you get some deposit back from significant damage left by the tenants then I have been bitterly disappointed. Emails not replied to, telephone calls not returned, and to top it all have not told me that the TDS have awarded the deposit back to tenants. I resorted to phoning TDS myself when Oakheart have failed to communicate with me to be told that the 28 days has passed since the financial settlement has been made so I, as the Landlord, can no longer raise a dispute. I will be in contact with the Ombudsman.

Very · 24 September 2025

★★★★★ 5/5

Trustpilot

Korben was really helpful and…

Korben was really helpful and informative. He was very kind and always quick to respond to all of our queries. The process has been very easy and straightforward and that is with the help of Korben. Also thank you to Rich, who is one of the best! Thank you both :D

Ellie · 7 February 2025