Matthew James Property Consultants Colchester reviews

★★★★★ 5/5

Google

How much I am happy moving to new home 🏡 but I am really sad leaving Matthew James Property. They are really great every single one helpful and kind especially Mat the manager and Sam. They did help me with my difficult time I will never for get that . Thank you for your support and thank you for been always kind to me .how much I was scared when I moved to Colchester but you guys make it like piece of cake. Thank you and all the best for your business.Hana

Hana · 17 March 2026

★★★★★ 3/5

Google

We rented from Matthews letting agency for almost 5 years, before buying our first home. Matthew himself is very attentive, almost goes above and beyond to help. However, he does not like to be chased on a repair, issues etc. We often had some very blunt replies from him when chased about promised works and repairs. Countless times the oven broke, hard flooring in the property was loose, leaking gutters and a big water stain in the master bedroom that never got fixed. We were without a working boiler when we first moved in for weeks and had a new born baby. Ofcourse, they listen to the landlord over the tenants. We know these works took a long time or were not repaired due to the landlord, Matthew could only carry out works that the landlord told him to go ahead with. Samuel is an amazing colleague we often dealt with him towards the end of our tenancy. Very professional and great customer service. Overall, great letting agency and do not hesitate to rent from them. Especially if you’re looking to rent whilst saving for your own home.

Trafalgar · 17 February 2026

★★★★★ 5/5

Google

Absolutely outstanding service from Mathew James Consultants! From the moment I left a message on their website, Damien got in touch and has been constantly sending me great rental offers. He is a young, charming, and highly professional consultant with such a warm and positive attitude. Compared to other houses we’ve been viewing, Damien instantly made us feel at ease while showing us around. He’s so friendly, welcoming, and approachable, which really sets him apart. He has an effortless charisma .Most importantly, he made the whole process completely stress-free You can really feel how much he cares about helping you find the right home. Thanks to him, everything has been smooth, easy, and even enjoyable. I couldn’t recommend Damien and the team at Mathew James highly enough! 🌟👏

Bibi · 23 December 2025

★★★★★ 5/5

Google

From the day that I saw the property on the adds board, I knew that this was the house I wanted to live in. Our viewing went very well and Sam, who was on duty at the property, answered all our questions. Although the approval process was quite lengthy due to our previous landlord being on leave, Matt was always attentive and patient during the long wait. The Landlord (via a family member who acted as managing agent) agreed that we could start moving over our furniture a week ahead of the scheduled move-in date, which helped tremendously, but 2 days before we would officially move into the property (on a Friday), due to unforeseen circumstances, we encountered a very unfortunate event on the Wednesday which would potentially change the conditions of our rental agreement. Without writing a long story here, to say the least, it caused a huge amount of stress, tears, a sleepless night on the Wednesday, hours spent on the internet trying to find another suitable property. At this point we were dealing directly with a family member of the landlord, who was acting as their appointed managing agent, as we were told by them that we would not be dealing with Matthew James Property Consultants any further. We were forced to make a decision during the night hours of Wednesday on whether we would be moving into the property on Friday (keep in mind that all our belongings were now already moved) or whether we would move somewhere else. On Thursday morning I decided to call Sam at Matthew James Property Consultants to explain the situation and hear what options we had. Sam handled the situation like a master and told me not to worry and that he would talk to the landlord directly. After a lot of further stress during the day and various phone calls, we received an email in the afternoon from Sam with revised rental conditions which were negotiated by Matt, while he was actually on leave in another country, but then intervened in the situation. To say that we were overjoyed is an understatement. I will at any time in any place recommend Matthew James Property Consultants to anyone. I can not explain how grateful we are to Matt and Sam for the outcome of the matter and we love living in our home. Thank You would never be enough. Both Matt and Sam needs to be commended for the excellent service they gave to both parties, landlord and tenant. Sam did so much to resolve the issue and handled it very professionally. Even though I was in tears and extremely stressed up, he remained calm and comforted me. He then later on decided that there is strength in numbers and asked Matt to intervene. Even Though Matt was on leave in a different country at that point in time, he didn't hesitate to call the landlord to find middle ground which ended in a positive outcome. I am forever grateful for the way both of them handled the matter. They really do make an amazing team.

Nicoline · 8 October 2024

★★★★★ 5/5

Google

Matt was brilliant from start to finish. A really lovely person, very easy to get communicate with and fast at responding. He was so welcoming and knowledgeable when we met. The little gift bag was just such a lovely touch. I have always private rented not through an agent or consultant so I was quiet nervous how things would work but I feel very happy with everything I have experienced so far! Great company!

Kelly · 27 November 2024

★★★★★ 5/5

Google

I can’t recommend Matthew James and his company enough. Matt and the team go above and beyond to be helpful and accommodating. They are so professional and passionate about the service they provide. I wouldn’t use anyone else and will always steer people to this company.

Amanda · 16 February 2025

★★★★★ 5/5

Google

Renting through MJ, this is the first property I have rented through them. On comparison the whole team are amazing, especially Sam, whom I found extremely helpful, any issues are dealt with within 24 hours. They are very polite and professional and I would highly recommend them to anyone. So pleased we are renting with them, thank you for all your help and support.

Marion · 19 November 2023

★★★★★ 5/5

Google

Me and my partner were renting from a private landlord previously and it was a nightmare!! We found the perfect house on Rightmove with Mathew James property consultants so we booked our viewing. From start to finish our property consultant Matt Mason was professional and really understanding with our situation and He managed to turn everything over in less than a week. We are now in our new rented property and it’s perfect Great and polite service, great communication and very professional Thank you Matthew James property consultantsPositiveResponsiveness, Quality, Professionalism

Jack · 17 June 2021

★★★★★ 5/5

Google

This is my first time using Matthew James Property Consultants and I've never had such a smooth experience renting a property. Matt has been excellent throughout - from the moment I viewed the property up until moving in he has remained in contact and ensured that everything ran smoothly and stress free. I would highly recommend Matt and his team!

Paul · 17 June 2023

★★★★★ 5/5

Google

We asked Matthew James to find a tenant for our property and within a week it was rented out. Very professional and has a lot of knowledge in this sector. Spent a lot of time sorting out all the relevant documents and legalities for us. Definately went above and beyond to provide a smooth and reliable service. Thankyou Matt!

Joe · 17 June 2023

★★★★★ 5/5

Google

We had an excellent experience renting through Matthew James Property Consultants. From the initial application to moving in, the entire process was seamless and stress-free. The team was professional, responsive, and incredibly helpful every step of the way. Their attention to detail and commitment to high standards made us feel confident and well-supported. We highly recommend their services to anyone looking for a smooth and efficient rental experience. A truly outstanding agency!

Sarah-lee · 23 February 2025

★★★★★ 5/5

Google

I would like to express my deepest appreciation to Matthew James Letting Agents for their outstanding service during my tenancy. From the very beginning, they have demonstrated exceptional professionalism, attention to detail, and a genuine commitment to ensuring a smooth and comfortable living experience. The team at Matthew James is incredibly responsive and proactive, always addressing any concerns or maintenance issues promptly and efficiently. Their consistency and hard work truly set them apart from other letting agents I’ve encountered. Whether it’s communication, providing guidance, or ensuring that all aspects of my tenancy run smoothly, they consistently exceed expectations. I’m genuinely grateful for their ongoing efforts and dedication, which continue to make my time as a tenant enjoyable and hassle-free. I highly recommend Matthew James Letting Agents to anyone looking for reliable, trustworthy, and professional service. Thank you for making this experience exceptional!

Dan · 8 October 2024

★★★★★ 5/5

Google

The company has provided many years of superb service. It’s owner Matthew Mason is an outstanding adviser and managing agent on all our let properties . He is supported by an excellent team with Sam, Georgia and Harry making sure that tenants are happy and we are well serviced.

Ian · 25 February 2025

★★★★★ 5/5

Google

I have had the services of Matthew James for four years and from the onset cannot fault them. From the very first viewing of the rental property to moving in and then aftercare was/is faultless. Fantastic customer care, always a solid professional and friendly approach with a "nothing is too much trouble" attitude. Without a doubt happy to recommend Matthew James to prospective landlords and tenants. Keep up the good work!!!!PositiveResponsiveness, Quality, Professionalism, Value

Elaine · 8 October 2024

★★★★★ 5/5

Google

Matt and the team are amazing. So helpful. Would highly recommend. Wouldn’t use anyone else now. Thank you!

Josh · 27 December 2024

★★★★★ 5/5

Google

Me and my partner have rented 3 property’s via Matthew James and both times have been so easy and Matthew has been so helpful. First property got sold so Matthew said he would help us find somewhere which he did, this was amazing and so helpful to us especially while I was pregnant. They did such an amazing job to get us moved and settled so quickly! I would highly recommend Matthew James as most estate agents brushed us off apart from these. Everything we’ve needed has been sorted quickly and efficiently. 5* very professional! Matthew has really helped us with everything we need aswell as Sam. They’ve been amazingPositiveResponsiveness, Quality, Professionalism, Value

Olivia · 28 February 2024

★★★★★ 5/5

Google

Everything was first class, from booking a viewing to signing the tenancy.

Mark · 23 December 2025

★★★★★ 5/5

Google

I just want to take a moment to recognize and appreciate each of you for your outstanding work. My experience has been truly positive. The process was smooth and efficient, and I appreciated the clear communication and professionalism throughout. Overall, I am very satisfied and look forward to continued collaboration.

Martin · 17 March 2026

★★★★★ 5/5

Google

Matthew James Property Consultants were by far the best agency we dealt with when looking for a property. We met Matt first, who took the time to understand what our needs were and found us our home. We then dealt with Sam who answered every question we had and made himself available for anything that we needed. We would recommend Matthew James over any other agency without question.

Marina · 20 October 2023

★★★★★ 5/5

Google

The process of renting our new property was extremely professionally handled , we were kept updated at every stage and it all ran very smoothly. Many thanks guys. I would not hesitate to recommend Matt the team.

Matt · 17 June 2023

★★★★★ 5/5

Google

Matt and the team have been more than helpful throughout the whole letting process, from the first stage references through to the thoughtful welcome pack on arrival in our new home. I cannot recommend them enough.

Miss · 17 June 2023

★★★★★ 5/5

Google

Matt and the team were great, start to finish. Made a stressful process hassle free and sorted everything we needed with his reliable contacts. Nothing was too much trouble for Matt. GREAT letting agents ⭐️

Hannah · 17 June 2023

★★★★★ 5/5

Google

I was really afraid to leave my pervoius house and area.I did contact alot of agencies but i didnot feel comfortable except with Matthew James . they are really good staff Sam ,all the time answe my questions he s very great guy(Sam you are the best)The lady who answe the phone she is great too.Their manager Matt so supportive . if you are looking for full package dont go so far because Matthew james here. Turst me

Hanady · 20 September 2023

★★★★★ 5/5

Google

The whole Matthew James team continue to be a trusted and valued part of my Landlord experience. Their judgement is sound and balanced, taking into account the needs of the tenants whilst looking after my interests too. Actions are taken promptly and costs are maintained at a reasonable level by their use of good but not overpriced tradespeople. I have no hesitation recommending the team to others and have already recommend a friend to use their services with good feedback from them as well. Thank you all for your help and support this year.PositiveResponsiveness, Quality, Professionalism, Value

Derek · 22 July 2023