Jackson-Stops Colchester reviews

★★★★★ 1/5

Google

Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue. In any case, the interaction felt dismissive, rather than professional. Plenty of other agents manage to handle high-value properties professionally without treating potential buyers like time wasters. So choosing to take my business elsewhere. Edit to review. It is not standard practice as I have seen properties more expensive and not had this. In summary, your seller lost a potential buyer and this was your fault. As a broker, your role is to connect two parties and not the opposite. If you think your behaviour is professional then this incident has taught you nothing and hopefully other clients of yours see this and decide to make a more informed decision. You’re not selling Buckingham Palace - it’s a house a little over a million in the countryside. Get to grips with what you are. Not what you think you are.

Theneone · 22 February 2026

★★★★★ 5/5

Google

We had a great experience with Jackson-Stop, and in particular Marcus, who acted as our purchasing agent. Ours was a complicated chain with multiple solicitors involved, and at times the biggest delays and issues came from a well-known high-street agent elsewhere in the chain who were, unfortunately, completely ineffective. What made the difference and frankly what stopped the whole transaction from falling apart was having Marcus at Jackson-Stop on the purchase side and Matthew at Presidential Estates on the sale. Between them, they took ownership where others didn’t, chased relentlessly up and down the chain, kept pressure on solicitors, and communicated clearly throughout. Without Marcus and Matthew working together, I genuinely don’t believe this move would have completed. Their professionalism, persistence and willingness to step in where others dropped the ball made an incredibly stressful process manageable. We would not hesitate to recommend Marcus at Jackson-Stop to anyone particularly if you are dealing with a complex or fragile chain they truly made all the difference.

G · 22 December 2025

★★★★★ 5/5

Google

We recently sold our house through Jackson Stops - Marcus was our main point of contact throughout. The chain in which we found ourselves was challenging. Marcus was proactive in attempts to progress the sale and overcome the obstacles which were presented by other parties in the chain. Always available on the phone and responsive to emails. Thank you, Marcus - we are very grateful for your support and tenacity !

Sandra · 22 December 2025

★★★★★ 5/5

Google

We just completed on a purchase in Colchester, with Jackson Stops representing the sellers of the property. As buyers, we found the process very smooth; we benefitted from excellent communications & pro-activeness from start to finish. Could not recommend the Colchester branch enough and many thanks to Marcus for helping us throughout!

Chris · 22 May 2026

★★★★★ 5/5

Google

This year we bought and sold (across two separate transactions) with Jackson-Stops Colchester. Marcus, Daryl and Matthew were excellent at all stages. From valuations to marketing, viewings to completions, everything was handled professionally. They also provided introductions to reliable and efficient partners for conveyancing and funding. I would not hesitate to use them as my agents again. Very highly recommended.

James · 22 January 2026

★★★★★ 5/5

Google

Honest straightforward and professional Daryl and Marcus made the process of selling our family home a positive one from the initial valuation through to the completion day. Communication was honest and straightforward, feedback after viewings was prompt and their advice professional, clear and timely. The personable attitude and understanding of the local market sets them apart from other agents, we are happy to highly recommend them.

Mrs · 22 November 2025

★★★★★ 1/5

Google

We asked for a valuation, they visited and told us how bad the market is currently, they said they would come back with a price but they didn't even bother to do that. After going on the market we called up to arrange a viewing, it felt more like an interrogation that a conversation. Every interaction feels like we are just an inconvenience. Update: Yes you did call up the next day and left me a voicemail but you did not provide a valuation and you haven't emailed one. I did also return you call and left voicemail asking for the valuation and to view a property to which I've had no response.

Robert · 22 May 2026

★★★★★ 5/5

Google

We would be very happy to recommend Daryl & Marcus as a reliable estate agent for selling your home. They work well together as a team and have the required experience and knowledge of the market to help guide you through to a successful sale of your property. Regards BGM

Mr · 22 November 2025

★★★★★ 5/5

Google

From the first meeting with Daryl and then being introduced to Marcus and Matthew along the way, as a team they projected a professional and assuring presence that is with you always, during the process of selling your home. They are straightforward and honest in their opinions and views regarding any viewings that you may have and any options that may be presented to you along the way. We did feel that they were working always to get the sale over the line and completed and in our corner when we needed them to be and pragmatic and reasonable when we were feeling the stress that selling your home of almost 30 years can bring. We would not hesitate to recommend that anyone thinking of selling their home ask them to come out to give you a valuation. Their knowledge of the lexden area of Colchester is second to none in terms of value and marketing strategies considering the amount of varied, very individual homes in our area. Thank you guys for helping make our dream come true.

Debra · 22 November 2025

★★★★★ 5/5

Google

Marcus and Daryl are excellent at their jobs. Polite and knowledgeable. These guys assisted me in selling a house that was a tricky sale. I had to reduce the price quite a lot but in the end that paid off and it worked. Marcus supported me through the long sales process. He was superb at this.

Aleca · 22 September 2026

★★★★★ 5/5

Google

Our experience of Daryl and Marcus @ Jackson Stops Colchester was both professional and reassuring. We sold 5 times in the space of a year, prior breakdowns in the chain had been below us. Call it bad luck, but the guys kept positive throughout and generally found another buyer within a week or two after re-marketing. We just needed to be patient as the property was priced right on advice, this was apparent given how many times they sold it over the year!!! A blend of professionalism and a pragmatic approach resulted in finalising our sale on the 5th occasion, with constant communication that was both honest and realistic we found their approach overwhelmingly positive with a personal touch. I couldn't recommend the team highly enough at Jackson Stop Colchester. Great experience beginning to end.

Mark · 22 October 2025

★★★★★ 5/5

Google

I can do no more than echo the previous comments posted here about Jackson Stops, Colchester Branch. Daryl handled our recent transaction and did a wonderful job. There were various issues and problems from day one that required careful handling. He was patient, courteous and thorough in working through all the pitfalls as they arose. His ability to liaise with vendor and buyer and both sets of lawyers was instrumental in the sale formally completing. In fact, without his dogged diligence, the sale could very easily have fallen through. Both my wife and myself count ourselves fortunate that his steady hand guided the process successfully over the finishing line.

Tim · 22 October 2025

★★★★★ 5/5

Google

We have experience with Jackson Stops with both selling and viewing houses, and we would happily recommend their services. Daryl, Marcus and Matthew are highly knowledgeable, responsive, well organised and easy to deal with. Communication was clear and they made everything feel well managed from start to finish. Thank you!

Jo · 22 September 2026

★★★★★ 5/5

Google

Thank you and the team very much for your support and hard work throughout the process of selling the house in Oxford Road. We really appreciated your quick action, clear communication and informed responses to all questions; always demonstrating why you are leaders in the Lexden area.

Alex · 22 September 2026

★★★★★ 5/5

Google

A truly outstanding estate agent who made an extremely complex move feel seamless. From my first conversations Daryl and Marcus impressed me with their warmth, professionalism and attention to detail. They kept me informed every step of the way, navigating the sale and purchase with kindness, efficiency and clarity. What stood out most was their genuine care - not just for the transaction but for me, their client. They worked efficiently and I always knew they were 'on my team'. When we hit snags they stepped in immediately liaising with solicitors, estate agents and buyers/sellers, smoothing everything out. Their calm presence and professional proactive approach made a huge difference. I am deeply grateful for their support and wouldn't hesitate to recommend them to anyone seeking a reliable, empathetic and highly competent estate agent. June L

June · 22 October 2025

★★★★★ 5/5

Google

We would have no hesitation recommending Jackson Stops, Colchester for selling your home. Daryl and Marcus were honest and professional from start to finish. Our experience with them was very positive.

Victoria · 22 October 2025

★★★★★ 5/5

Google

Thanks to all the team at Jackson Stops Colchester who helped us to promptly find the right buyer for a property sold on behalf of the family.The professional and helpful attitude made the whole process as easy as it could have been at a difficult time. Happy to recommend.

Mike · 22 May 2026

★★★★★ 5/5

Google

Excellent service, lovely friendly, professional guys. Thank you so much for all you help with Fourwinds sale .

Caroline · 22 July 2026

★★★★★ 5/5

Google

Delighted with the service offered by Daryl, Marcus and Matt at Jackson-Stops in Colchester. Nine weeks from putting the house on the market to exchanging contracts. Great promotion of the house and great communication between ageeing the sale and exchange, congratulations to all the team on a great job.

Jonathan · 22 October 2025

★★★★★ 5/5

Google

Jackson-Stops, Colchester are without a doubt the best estate agents we've dealt with. From our first contact with them, Daryl and Marcus have been helpful, personable, straightforward and reliable, returning phone calls and emails promptly and getting things done. There's no flannel or sales speak, they are clear, honest, and give realistic valuations. They have managed our purchase and sale expertly and gave us great advice and reassurance throughout the whole process. We would definitely use them again and recommend them highly.

Susi · 22 October 2025

★★★★★ 5/5

Google

We've now had the pleasure of selling two properties via Daryl and Marcus in Colchester. We wouldn't have used them the second time around if we didn't have complete faith and trust in their professionalism, understanding of the area and exceptional communication skills. Our second sale was extremely challenging and drawn out, but they always made sure that they kept us informed every step of the way, chased the parties that needed chasing and went above and beyond to keep the sale moving.. We highly recommend them to anyone looking for a fantastic agency, who make it their purpose to get the job done.

Cem · 22 October 2025

★★★★★ 5/5

Google

Having unsuccessfully marketed our property with a local agent for nearly 6 months, we took it off the market and asked Daryl and Marcus if they could have a go at selling it. Make no mistake, these two are professionals - they sell houses! One viewing within a couple of days of going live and the property was sold. They have subsequently gone above and beyond to keep things moving, checking up and down the chain and chasing solicitors. Without their constant input I would have lost the plot. Thoroughly professional in every way and totally customer focused. I would highly recommend Jackson Stops Colchester if you are looking to buy or sell property. I cannot thank these two professionals enough 11/10 all day long!

Peter · 22 October 2025

★★★★★ 5/5

Google

Daryl and Marcus were superb throughout the e2e sales and purchase process. They guided, advised and intervened sensibly and decisively whenever there was jeopardy. Highly recommended and would definitely use again.

Rob · 22 October 2025

★★★★★ 5/5

Google

Jackson-Stops recently sold my period house in central Colchester in a sprightly 3 1/2 months. The guys are a great combo - Daryl the very knowledgeable, consummate salesperson with Marcus who combines selling with very thorough after-sales support. A great team. I heartily recommend them

Martin · 22 October 2025