Every review we hold for the Coggeshall office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHello this is my second review…
Hello this is my second review regarding my experience dealing with this company I’m not going into the details of my first because l hope it can still be seen. We are now out of the property and we now have more details. As l said in my first review the letting agent and the people that sold the property that the Landlord were living in turned out to be the same company. And as l thought their representative was also the same person that eventually took over the sale of the property,so she knew that we would be asked to move out of the property when the Landlords partners property was sold. And also did not tell us that we would be required to more out until property was sold. Resulting in her giving eight weeks to do the impossible job of finding a new place to rent. Nothing illegal here true but here’s the thing ,we know all of this because not only is the representative proud of the fact that she did what she did she took great pleasure in giving us the details and they are also very happy with the fact that they can legally claim most of our deposit. Now my wife is sleeping on a couch in my brother in law’s home and my Daughter who is my is sleeping on the floor while we wait for the work to be completed Bungalow the council have kindly given us, so hopefully it will be a case of alls well that ends well. As the Agents will once again be very quick to point out they did nothing illegal, l would ask them how do you sleep at night, the answer would probably be in a very nice house in a very comfortable bed. I am sixty eight years old and as you can see though it all l have managed to retain my sence of humour . Thanks for reading and have a nice day. You are of course choosing to miss my point as you well know l am not refusing to pay I’m challenging your right to charge what you are asking for. The fact that you decided not to share information that could have saved us a lot of expense in my opinion is dishonest quite Frankly the fact that you think that you should hide behind the fact that you did nothing illegal is joke. But people can read the reviews and make up their own minds about what sort of people we have had to deal with. But l would suggest that in the future you might not make it so obvious that you take so much satisfaction out of talking advantage of nice people. There has definitely been nothing in the way we have dealt with you or the Landlord that would anyone think differently.
Michael · 1 August 2025
Agent replied · 26 September 2025
As you said we have only carried out the landlords instructions as it is THEIR HOUSE after all. This is a risk that you take if you rent a property instead of purchasing for what ever reason. You where told as soon as I knew that they wanted the house back and I called the counciletc on your behalf. What you have failed to state is that thereason the landlord needed her house back was because she was very poorly. I think very unfair to put a second post on, but as you said i have done nothing illegal, it is now you refusing to pay the outstanding rent and costs as you are aware due.
★★★★★ 5/5
GoogleAbsolutely fantastic!
Could not praise this company highly enough, efficient, very helpful and honest.
Bev and her team always kept us informed and were always willing to go that extra mile.
Thank you.
Peter and Ruth
Peter · 28 October 2025
Agent replied · 27 December 2025
It was a pleasure. Glad we helped you find what you were looking for
★★★★★ 5/5
TrustpilotAmazing service from Leila
Leila has been amazing from start to finish in managing my property sale. She has been very professional, super efficient and provided excellent communication throughout. Highly recommend
John · 13 August 2026
★★★★★ 5/5
GoogleThe best Estate Agents in the area, have used on a number of occasions. They really listen to your needs and wants and find the right place for you, rather than just try to fob you off with something not right just because they have it on their books. Highly recommend.
Rikki · 6 December 2025
Agent replied · 27 December 2025
Thank you so much. I can not believe how long we have been securing you new homes. I think this is number five.
★★★★★ 1/5
TrustpilotAbsolutely terrible experience
Absolutely terrible experience with Philip James, I would strongly advise others to stay away.
Valentyn · 29 March 2026
Agent replied · 5 June 2026
Good morning. This is not my business you have put the review on our agency in Essex. We are nothing to do with an agency where you rented through which I think is Manchester. Please can you remove it. We are Philip James Lettings and property management Ltd in coggeshall Essex co6 1 ts
★★★★★ 5/5
TrustpilotJordana was amazing
Jordana was amazing. Kept the sale moving the whole time and was always available! Also great work by the rest of the lettings and sales team to get the sale done
Pearce · 15 April 2025
★★★★★ 1/5
TrustpilotCold, Impatient Customer Service
Inquired about renting a 2-bedroom place nearby that was listed as "no students, no smokers, no children" for my girlfriend and I (which are none of the above). Emailed Friday morning, nothing by Monday afternoon. Figured, fair enough, might be closed for the weekend. Then called for all of about 15 seconds to be told "We don't take sharers". Tried to ask what that meant or the minutia, in case I was being misunderstood, got told "Nah. Nah." Can't tell if they're actually trying to sell their listings or not.
Richard · 23 January 2023
Agent replied · 9 June 2024
When you called I advised that we had six viewers already booked as they have been dealt with in date and time order. I also advised that there were another 39 plus enquires as well. I asked you situation ie on your own . On no time did I say NAH NAH. I do not use speech like that. Sorry we could not assist but we have to be fair on the order we place viewers in house and also be aware of any restrictions the property has. I am sorry did not go your way. Also for your information all my tenants and landlords are happy with my professional service. Also I think I may have spoken to your partner and if so she is booked in as the email call was made.
★★★★★ 1/5
TrustpilotYou won’t be able to get in contact
You won’t be able to get in contact. I rang 16 times over three days as I was interested in 3 properties (all still on the market now) and no one picked up. I left three voice messages saying I can make an offer/let one of these properties right now, please call me back - didn’t receive a call back. I emailed twice and received no response. All three properties are still on the market and I’d take any one of them right this second.
Jack · 23 August 2022
Agent replied · 11 June 2024
i think you have put on the wrong agency, we are in Essex not manchester and would certainly not have not ansewered an answerphone mesage. Could i ask that you remove please and place on the correct web site review
★★★★★ 5/5
Trustpilothouse sale
many thanks Franca and team for great service we recieved helping with the sale of my mothers house in denton DEBORAH ROYLE
Mr · 27 February 2025
★★★★★ 5/5
GoogleJust read a post criticising Philip James and I am astounded, they are far and away the BEST Estate Agents for letting property I have ever come across. Bev has been an absolutely wonder on every occasion we have needed help and it is testament to her and her colleagues expertise that properties are virtually let as soon as they appear. Please do not judge them on one poor review because you will not be disappointed.
Peter · 13 June 2019
★★★★★ 1/5
TrustpilotNo care for their tenants
I rented out a property for a year with Philip James as the agent. Throughout the year we had emailed and rang them in regards to maintenance issues, some emails were completely ignored and some were replied to after constantly repeating our emails and calling up. They don’t help tenants and will only communicate with you if it is them chasing payments. It came to the end of our tenancy and we had the deposit dispute sent to us claiming £200 for cleaning, I had taken photos of the apartment showing the stains and condition it was when we first moved in but they tried to claim we had done this. After asking for our deposit and having to go through TDS, 3 months after we finally got a decision and our deposit is being released. I won’t be using again as working for an estate agency myself we put tenants and landlords first and want to make their life as easy as we can, Philip James do not do this and the employees don’t seem to want to do their job.
Emma · 11 September 2020
Agent replied · 11 June 2024
god afternoon, I think this is for an agent that uses the same name as us but has two LL s in philip in manchester. we are if coggeshall Essex. Please can you remove as this is not this agency. many thanks
Bev- Director - philip james Estates
★★★★★ 1/5
GoogleDont bother with these time wasters. They arranged a viewing with me then as I got to the house they said they were stuck in traffic so I had gone all the way down there for nothing. It was rearranged and then they make excuses saying they were having trouble getting the keys. They are timewasters avoid these people
Regarding their reply below saying that it could have been the agency in Manchester, They got the cheek to deny that they are the same agency in Colchester posted on here that i actually used. They are definitely the ones in Colchester When I had a property to view in Braintree and I have proof of this in my email with the exact same address registered on here as well as their phone number on my phone when the appointment was arranged that this is their agency. They are liars
Sexy · 12 June 2020
Agent replied · 11 June 2024
This is not regarding this agency and it may be that is with an agency in Manchester that has the same name as my company. Please remove this review. The one in Manchester is not connected with us at all. Thank you
★★★★★ 1/5
TrustpilotAbsolutely conned me
Absolutely conned me. Rented a new apartment. The toilet didn't work and apparently it was wear and tear. I was the 1st person to live in it. Very rude and unhelpful staff at the Deans gate branch. Cost me a fortune when I left as well. They hired a domestic cleaner even though I had already done so. The reason I had left a dry pack of pasta and a tin of chopped tomatoes on 1 shelf. £10 to replace a spot light that went as well. Honestly do not use them. It will cost you.
Michael · 25 August 2018
Agent replied · 11 June 2024
Please remove this as you have placed this on the wrong Philip James Estates website. I trust that you rent in or near Manchester . we are in Essex and are in no way connected to them,. Many thanks
Beverley Condron - Director
★★★★★ 5/5
GoogleBev at Philip James has been an absolute pleasure to deal with. She went above and beyond, and the whole process has been great. Thanks Bev!
Ian · 27 March 2024
★★★★★ 5/5
TrustpilotMark Hughes’s was very understanding…
Mark Hughes’s was very understanding when contacted tds.
Chelsea · 23 April 2026
★★★★★ 5/5
TrustpilotThank you
I had a viewing at one of your advertised properties which I am currently on the process of renting, your representative Maria is very efficient and professional helped me in my inquiries and had a good customer experience.
Abraham · 6 January 2023
★★★★★ 5/5
TrustpilotMaria couldn’t be more helpful
Our viewing representative Maria was very knowledgable and helpful. When we struggled to contact the office directly she was able to awnser our queries via text and made the process a lot easier for us.
Alice · 10 January 2023
★★★★★ 5/5
GoogleI can’t rate Bev and the team highly enough. I was purchasing a property being marked through Philip James in Coggeshall and they pulled out all the stops to ensure it all came together in time despite delays and challenges from solicitors and mortgage companies. Five stars and more!
Thank you!
Kathryn · 13 June 2019
★★★★★ 5/5
GoogleBev and Katie are awesome. Our house purchase began in Dec’18 and finally went through in May’19. They were in constant touch with us and helped smooth out the hiccups that occurred along the way, they even found an interim house for us to live in for 6 weeks when our completion date was pushed out. We can highly recommend Philip James!
Wendy · 12 June 2020
Agent replied · 11 June 2024
Thank you for your kind review. Hope you are now at last happy and settled in your new home
★★★★★ 5/5
TrustpilotGreat experience
Great experience ! Viewing representative Maria was really helpful and informative. She showed us around few nice flats answered all questions and well explained application process. Thanks
Justyna · 7 January 2023
★★★★★ 5/5
TrustpilotWe had a viewing on one of the…
We had a viewing on one of the properties advertised Maria was soo helpful and went through everything with us couldnt recommended her enough. Thank you
Danielle · 6 January 2023
★★★★★ 5/5
GoogleI have been renting properties as tenant for 11 years and have recently been accepted for a property manged by Philip James Estates. I can confidently say that they are above and beyond any other letting agencies I have been with, consistently friendly and helpful from the moment I enquired about a property. They are "people" people and genuinely care about their clients. Extremely responsive and couldn't recommend them more. Very grateful to be with them and thankful for how welcoming they have been with us.
Dominique · 28 March 2022
★★★★★ 5/5
GoogleBev has been amazing as my agent the whole way through managing my property I could not recommend her more.
Dave · 12 June 2023
★★★★★ 5/5
TrustpilotMaria showed me around a property today…
Maria showed me around a property today and she was excellent. Very friendly and informative! Thank you Maria :)
Chloe · 9 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
