Trusted Agent profile
★★★★★
232 reviews across 3 platforms
2, Church Street, Cobham KT11 3EG
John D Wood and Co Lettings's Cobham office at 2 is rated 3.5 out of 5 across 232 reviews on three platforms, including 28 Google reviews rated 4.8. The 203 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Cobham office, from every platform, shown as written. First names only.
1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
GoogleAdam and Sam were brilliant. My property was not being marketed very well by a rival firm and when John D Wood took over, I had twice as many viewings in a week and sold the property within two for more than the list price. I recommend …
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)
5/5
TrustpilotJohn D Wood Herne Hill have been…
John D Wood Herne Hill have been absolutely fantastic, and we cannot recommend them highly enough.
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.
5/5
TrustpilotHelpful team member
Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.
1/5
TrustpilotNo no-obligation market appraisal
Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.
5/5
TrustpilotSuccessful Wimbledon house sale
Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.
5/5
GoogleIn one word 'Excellence' After poor service over the years from various estate agents in Bookham & Leatherhead, we stumbled across John D Wood & Co in Cobham. The service received is of a standard most unexpected and we would like to say a special thanks to James Mumford who is extremely helpful, professional & polite. All phone calls and emails have been responded to and in good time. We highly recommend this company Many Thanks Paul Bookham Taxis
4/5
TrustpilotParis provided great service and was…
Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!
1/5
TrustpilotWithholding deposit despite contract terms, Avoid.
Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."
5/5
GoogleAdam has been really excellent in carrying out valuations and providing advice, I cannot praise the levels of service received high enough
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe had a property to sell we inherited. Living in Cornwall and not knowing the area , the team at Cobham went out of their way to help. Would definitely recommend . Good honest advice, support and clear communication. Thank you
Thank you Sue for taking the time to leave us with your fantastic 5* review of the great service you received from our dedicated John D Wood & Co team. Kind regards, Emma.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Lettings's Cobham office has 232 reviews across three platforms: 28 on Google, 1 on Facebook, 203 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John D Wood and Co Lettings is rated 3.5 out of 5 across all 232 reviews, and 4.8 out of 5 on Google from 28 reviews, checked 9 October 2026.
John D Wood and Co Lettings, 2, Church Street, Cobham KT11 3EG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
