Trusted Agent profile
★★★★★
103 reviews across 2 platforms
Atrium Business Centre, North Caldeen Road, Coatbridge ML5 4EF
Jewel Homes's Coatbridge office at Atrium Business Centre is rated 4.2 out of 5 across 103 reviews on two platforms, including 102 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Coatbridge office, from every platform, shown as written. First names only.
5/5
GoogleMy confidence in Vikki and the team at Jewel Homes has been validated with the successful and satisfactory completion of outstanding building repair work. They have been proactively involved in all stages of the communal repairs, from the initial contract to its completion, keeping all parties involved and updated in a timely manner. Thanks Vikki, for your oversight of this repair work project. Another good job well done.
Thanks for these kind words.
1/5
GoogleYou manage 31 McAllister avenue and my mum is down stairs. She has contacted you several times about the upstairs bathroom flooding and coming in to her bathroom..no reply. I'm not having my mum phoning me in tears all the time because of one thing after another with the flat up the stairs. I suggest you contact the landlord or who ever deals with this house and get it sorted. The house up the stairs is causing all sorts of problems for my mum. Water coming through, roughcasting falling off the walls because the landlord won't help with fixing the roof and gutters. This is not on and legal advice will be taken if this isn't sorted out ASAP. New year, same old nonsense. 23rd of march 2026. Upstairs left their sink running and once again flooded my mums bathroom. Water pouring out of her light fixtures and now has no working lights at all in her house. Jewel homes response is that they are not taking responsibility for it even though they and the flat owner are responsible to get this fixed by law but instead suggest my mum claims her insurance. Absolutely ridiculous.
Hi Jamie, we are really sorry to hear the issues your mum is having & I believe the lettings team are working to rectify the issues.
5/5
GoogleStewart was fantastic from start to finish. Keeping in touch regularly and giving sound advice. I had an offer within 5 days of going on sale and it all went to plan without a hitch. Stewart is straightforward and his pricing is transparent and reasonable too. Highly recommend Jewel Homes if you’re looking to sell locally. He knows the market.
Thanks very much for this great review Mark! We are delighted you had a great experience with us. At Jewel Homes, we're committed to providing a personal and professional service and it means a lot to know we hit the mark. If you ever need anything in the future - whether buying, selling or letting - we're always here to help!
5/5
GoogleIn almost 6 years of tenancy managed by Jewel Homes, I must say there has never been a day in which I felt left alone, even on December 31st when a problem in the bathroom was promptly solved. Vikki is as kind as she is professional in her work, she has always paid attention to everything. In general, I have no hesitation in recommending Jewel Homes for anyone looking for a house to rent.
Thank you very much for the feedback Pietropaolo
5/5
GoogleWithout hesitation with my second cottage for sale ( they sold my first) I contacted Jewel Homes Coatbridge because my first experience was amazing but with my second experience it was absolutely OUTSTANDING/ phoned Stuart on the Friday met Monday morning there to meet me was ( the Photographer/ the for sale sign was up and the home report was done ) with the professionalism of this team my beautiful cottage was online by Thursday the same week with gorgeous photos great details and descriptions and most importantly an offer was negotiated by Stuart that exceeded all my expectations that I could have ever imagined. I cannot recommend Jewel Homes enough this is a very important decision for many not to mention stressful but it’s definitely been wonderful for me and it can be for you with a team that really cares about you and your property.
Thank you for this review Eva, it's very much appreciated. Look forward to working with you again.
5/5
GoogleGood support from start. Provides regular updates and check on property. Responds appropriately to tennant concerns. I Would recommend. Thank you Vikki and everyone in the team!
Thank you very much for your review! We really appreciate you taking the time to share your experience. Its always great to hear positive feedback - we're glad you are happy with our service.
1/5
GoogleI do not write this in distaste, but I strongly advise ALL LANDLORDS, TENANTS AND "would-be's" to AVOID AT ALL COSTS. Jewel currently let out a flat in Kilbrennan Road in Linwood which does not meet the Repairing Standard - it is therefore illegal for the landlord (or letting agent) to collect rent for this property. The property features a kitchen window with an entire window pane missing, there are doors hanging loose from the hinges, exposed electrical wiring and BLACK MOULD all across the bathroom ceiling. Separately, the landlord of the property (of JEOUX LTD) does not pay any communal fees for the upkeep of the communal areas pertaining to the property which is a purpose built flat in tenement construction. For more than 12 months I have "battled" with the letting manager Vicki who answers only in a reactive manner to me now since I have involved Renfrewshire Council. The Private Landlord Team at Renfrewshire Council are now fully up to speed with the issues pertaining to the property. To clarify: it's stated in the title of the properties of this tenement that each respective owner shares use of the stairwell, and communal gardens, walls etc pertaining to the property. We are therefore legally required to do our own fair share of the upkeep, or have a factor appointed and pay a fair share to these upkeep costs. Vicki point blank refuses to tell her landlord about this legal responsibility, and assists the landlord to illegally collect the rent. Additionally, I have it in writing from a tenant in the property that they are "terrified of getting evicted" and therefore have ceased their own legal action (1st tier tribunal) against the landlord. I have received what I can only describe as ignorant, arrogant and condescending communications from Vicki previously, and I will be more than happy to share these here publicly if that's what's required for both the landlord and letting agent to take responsibility for their actions, and at least begin to do "the right thing" for their tenants and for their neighbours who share the same communal spaces as them. The landlord will soon be 6 months in arrears to me for payment of communal upkeep, which they have never paid for in the 3 years I have owned my property, and refuse to pay... or know nothing about courtesy of Vicki refusing to state his legal responsibilities to him and the balance in arrears. I am a landlord in Renfrewshire myself personally, and none of the above is how you treat tenants, or any other person in the world in fact. This review alone will cost the business a lot more in missed revenue than it would have to do the right thing and look out for tenants and ensure landlords pay their fare share. This is not a personal vendetta, this is a final attempt to hold the letting agent and landlord accountable. As I write this, I am taking a screenshot of the review to ensure I have proof of upload in the event it is deleted by the business. With regret.
Hi Jason, We take all feedback seriously, but after carefully checking our records, we find the following: The property in question has had various works completed and more have recently been approved. The landlord has contributed to past communal issues. They will continue to do so. There is no management agreement in place for this property block and the landlord does not agree to pay you a factor fee when you are not the registered factor and have no agreement in place. We have took guidance from SAL / Under One Roof and find that our landlord cannot be forced to pay a factor fee in this situation. Vikki has corresponded with the landlord over each email you have sent her. She is also in communication with the tenant. We have had no contact from Renfrewshire Council over these matters. We believe this review may not be a genuine reflection of our business. At Jewel Homes, we pride ourselves on delivering excellent service to all our clients, and we encourage anyone with real concerns to contact us directly at info@jewelhomes.co.uk or 01236 793425 so we can resolve them properly. Thank you.
5/5
GoogleI'd really recommend using jewel homes to sell your property, Stuart was really helpful and gave really good advice and helped me sell my property within the first week .
Thanks for the great review Craig! Really glad I could help and that we sold over hr value and in the first week. All the best with your next chapter - from all of us at Jewel Homes!
5/5
GoogleJewel Homes handled the sale of the property in its entirety, from marketing to viewings and allowing access. Good communication throughout, received an offer and sold quickly for a fair price. Thanks to Stewart and his staff for all their hard work and help. Recommended.
Thanks for the great review Bernie!
5/5
GoogleJewel Homes were very easy to work with. Fast ,efficient outstanding service .Stewart and the team at Jewel homes made the buying and selling of our properties a smooth and easy process .
Thanks Stuart, good to hear.
5/5
GoogleStewart was a great help selling my home, his reply's were fast and informative and handles all things to do with the sale. The house had an offer accepted within the week of posting. Thanks again.
Thanks & great to hear Daryl. We appreciate you choosing Jewel homes to sell your home.
5/5
GoogleWe’ve purchased multiple investment properties through Jewel Homes, and the experience has been consistently excellent. Stewart & Vikki are professional, transparent, and highly efficient, from purchase to tenant placement, everything runs smoothly. Communication is always clear and proactive, which makes the whole process stress-free, even from abroad. Highly recommended for anyone looking for a reliable and trustworthy property partner in Scotland.
Thanks Robert
5/5
GoogleCan’t recommend Stewart and the team at Jewel enough! They kept us up to date at all times and nothing was too much trouble. They were so supportive during an exciting/stressful time and helped us get our dream home over the line!
Thanks Heather it was a pleasure to help you into your dream home.
5/5
GoogleSelling my home with Jewel homes has been so easy. The property was sorted within weeks and my agent Stewart has been great from the start. I was kept up to date each step of the way and I would highly recommend them to anyone who is selling their home and to make Jewel homes their first call.PositiveResponsiveness, Quality, Professionalism, Value
Very kind James! Thank you.
5/5
GoogleStewart at Jewel Homes has looked after the sale of my mothers property and has been in contact throughout the whole process updating me on viewings and feedback as they happen.I am a landlord myself and have had dealings with many agents and i can only say Stewart has been excellent in the contact i have had with him,on that basis he is dealing with another property for me.
Thank you John👍 …
5/5
GoogleI used Jewel Homes letting Agent service. As a first time landlord Vikki and the team have been very helpful throughout. From arranging trades, advertising the property, and managing the tenants, the service has been excellent and I'd recommend Jewel Homes to anyone looking for a letting agent.
Thanks Garry!
5/5
GoogleStewart made the process of selling my house stress free. This was my first house sale & i was nervous to begin with but Stewart made this really easy & was very helpful along the way. My house sold in 4 days thanks to Jewel Homes. I would recommend anyone selling their house to contact Stewart & his team.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Nicola!
5/5
GoogleI can’t recommend Stewart and the team at Jewel Homes highly enough! My circumstances were tricky and the empathy and dedication they showed while …
Thank you Stephanie
2/5
GooglePhoned to arrange a viewing - was text to arrange it; which I think is pretty unprofessional. Went for a viewing today and was there for a whole 7 minutes before another family arrived and we where just discarded to be exact “thanks for coming” and then walked off - no goodbye, no arrangement to contact to see how we felt about the house. We actually wanted to have one more walk through but clearly that wasn’t going to happen as agent had sent the other family in. Very rude and unprofessional.
1/5
Googletotally irresponsible letting agents. they are quite happy for one of their tenants to stay in their home, even though the have been charged with supplying drugs, and continue to do so. even though the council are involved the agent Vicki is not bothered about the situation and is only interested in collecting the rent money every month. totally unprofessional company.
Sam, we have taken your calls, listened to your problems & acted upon your concerns. The councils anti-social team have never been in touch with Jewel Homes regarding this issue. But we have made the only steps we can to resolve this issue. Because this process is lengthy (by law) you are unhappy. That is no reason to call our staff & be abusive towards them. Please continue to report your issues to the anti-social behaviour department. Regards
5/5
GoogleHad the best experience with Jewel homes, first time landlord and the team made everything so easy. The guys do amazing work and are very attentive, kept me up to date throughout the full process. Vikki is very knowledgeable with a wealth of experience and i couldn’t have asked for better care in renting my flat
Thanks Danielle!
5/5
GoogleHighly recommend Vikki and the Jewel team if you are looking to sell or let. Vikki has been attentive and professional with all queries, and is always a phone call away. Very much appreciated.
Thanks Debbie
5/5
GoogleWe decided to use Stewart at Jewel homes to market our property as he has a well established local business. From start to finish nothing was too much trouble and the lines of communication were first class We would recommend Jewel homes both for service and value for money . Thanks Nicola & David
Thanks David👍 …
5/5
GoogleI highly recommend Jewel Homes if you are planning on selling or renting your house.My house was sold within 3 weeks of being on the market and it's all down to the great work Stewart and the team done.Well chuffed. 5⭐⭐⭐⭐⭐ from me
Thanks very much Stuart!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jewel Homes's Coatbridge office has 103 reviews across two platforms: 102 on Google, 1 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Jewel Homes is rated 4.2 out of 5 across all 103 reviews, and 4.2 out of 5 on Google from 102 reviews, checked 9 October 2026.
Jewel Homes, Atrium Business Centre, North Caldeen Road, Coatbridge ML5 4EF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
