Steven Smith Town & Country Estate Agents Clevedon reviews

★★★★★ 5/5

Google

We have used Steve Smith Estate Agents for a number of years to act on our behalf for a rental property and found them to be on the ball and act on any issues in a timely and professional manner. We decided to sell the property through Steve Smith and once again they were helpful and efficient We would strongly recommend Steve Smith the whole team are friendly and helpful and in the event of requiring an Estate Agent in the future we would not hesitate in engaging them again.

Andrew · 25 November 2024

★★★★★ 5/5

Google

Recently sold our house via Steven Smith Estate Agents. As ever Nick and his team provided a great service and made what is always a stressful time run as smoothly as it could. They supplied us with good communication with regular updates of what was going on, plenty of moral support during those times when everything seemed overwhelming and a friendly, understanding ear when we simply needed to have a whinge about the seemingly unnecessary complications in selling a house (even though they weren't their fault!). The whole team were supportive but special mention for Rachel, Jane and Harvey. Thank you all.

John · 2 December 2022

★★★★★ 5/5

Google

My partner and I bought our first house together at the end of June 2021 and Steven Smith were amazing. Claire especially dealt with us so professionally and kindly, including over several frantic phone calls from myself as our solicitor was useless, and she honestly felt like the only person who was any help at all and was actually invested in us getting our house, and I cannot praise her enough. She knew what needed doing and didn't stop until it was done! As first time buyers we were really unsure what to we had to do and everything was explained step by step as we needed it. Right from when we viewed our house they took us seriously (as a young couple we feel we weren't considered as serious potential buyers at viewings with other estate agents), to arguing and pushing for completion on our behalf when I didn't seem to be getting anywhere, to us getting the keys, Claire was amazing and never left an email or phone call unanswered, which is phenomenal considering the pressure that she and the entire team must've been under as the stamp duty holiday was drawing to an end. Everyone I spoke to was professional, thorough, and kind throughout, thank you all!PositiveResponsiveness, Professionalism

Rosie · 27 August 2022

★★★★★ 5/5

Google

We recently used Steven Smith for our House Sale in Clevedon and we cannot recommend them enough from their initial contact through to the very end of the sale they kept us up to date along the way helped chased when needed. Very professional and quick service should we ever need to use an estate agent again in future we wouldn't look elsewhere! Thank you so much Nick/Jane and Rachel and the rest of the team!!PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 27 August 2022

★★★★★ 5/5

Google

We have had brilliant service and customer care from Steven Smith. From the initial conversation to completion date - Steven Smith have been brilliant at communicating with us and helping us as first time buyers through the process. Claire in particular was a fantastic help as she guided us through buying our first home. She kept us in the loop with what was happening and helped us to ask the right questions. She was really professional and friendly, making the experience much easier. Thank you so much Claire and the Steven Smith team in Clevedon. Katie and Luke Wareham

Katie · 31 May 2022

★★★★★ 5/5

Google

Nick is a total professional. He went above and beyond our expectations, providing an exceptional service. He is open, honest, highly responsive (always returned calls promptly) and was happy to share his expert property knowledge. Nick proved himself to be a high-skilled negotiator and communicator and showed total integrity in all his dealings with us. I can wholeheartedly recommend him and his team.

Gill · 22 August 2023

★★★★★ 1/5

Google

If I could rate lower than 1 I would. Poor service, no commutation at all, and when asked they always didn’t seem to know what I was talking about. I never spoke to one person consistently and the commutation was awful. Even with the other agents who were trying extremely hard to facilitate my sale. I would not recommend them to anyone unless you want to be ignored or treated so unprofessional. Stay clear.

James · 14 May 2025

★★★★★ 5/5

Google

We sold vis Steven Smith a few years ago, and only now having tried other estate agents (outside of SS's catchment area) we realise how good these guys are (especially Nick). They do what they say they'll do, they confirm viewings, they come back to you with feedback and leave a little postcard after the viewings so you have an idea of how it went. 100% recommend!

Rich · 1 April 2023

★★★★★ 5/5

Google

Most helpful, professional estate agents I have used. Ensured we had quality viewings with no time wasters which other estate agents tend to do. Clare was a life saver really friendly, approachable and understanding if things were going a little slow. She is such an asset to the company. Nick is brilliant, really knows his stuff and sold the property with his extensive knowledge of the area! Not only sold our property but also sold our neighbour's property who were let down by other estate agents in the area. Highly recommended you wont be disappointed!!PositiveResponsiveness, Quality, Professionalism, Value

JamieBooty · 27 August 2021

★★★★★ 5/5

Google

Very impressed from start to finish on the recent sale of our property. All of the friendly team at Steven Smith were always there to help with any queries & kept us up to date with the progress. A special mention to Nick & Jane who started the process & Claire at the end making sure it all went smoothly in these difficult times. Would definitely recommend this company, although I do not wish to move again anytime soon !PositiveProfessionalism

Anne · 27 August 2021

★★★★★ 5/5

Google

I have had the pleasure of working with Nick and the team on several occasions and have always been very impressed. Highly professional, responsive, extremely knowledgeable and always helpful and supportive during a process that can at times be very stressful. I would highly recommend and will have no hesitation should I need to use their services again in future.

Helen · 29 September 2023

★★★★★ 5/5

Google

Steven Smith Estate Agents were great throughout the process of us beginning to rent. Rachel was able to make sure the process was as straightforward as possible.

Anna · 12 April 2025

★★★★★ 5/5

Google

Provided me with a truly fantastic service when selling my flat in Clevedon. Harvey put in the effort to take some great photos and sold the place very efficiently. Post sale, Rachel was an absolute star - she went above and beyond managing difficult solicitors and a nervy chain! Thanks to everyone at Steven Smith!

Alex · 18 December 2023

★★★★★ 5/5

Trustpilot

Best agents in Clevedon

recently had the pleasure of using The Team at Steven Smith ‘again’ for a property transaction, and would throroughly recommend them - Their kindness and professionalism shines from start to finish and the personal touch and communication is exemplary. I have rad some negative comments left, which is extremely harsh, and quite simply not true, seems some people have taken to the keyboard, obviously got out of the wrong side of the bed, as the Team are simply awesome !

Nick · 28 November 2025

★★★★★ 5/5

Facebook

What a fantastic service this estate agents gave me. From a realistic valuation, to a fabulous sale progression team ( especially Rachel, you are a star and a real asset to the company) I had a long and painful sale/purchase, due to my awful solicitor. Rachel gave updates, reassured me when needed, chased solicitors on my behalf when I was loosing the will. Would highly recommend them. Moved December 2021

Karen · 22 December 2021

★★★★★ 1/5

Trustpilot

Absolutely devastated

Would have given zero if it was an option. Absolutely devastated to hear the house we put an offer on through this estate agent which was accepted and we had solicitors in place, our chain was complete and all going forward to find out the estate agent went behind our backs with a different offer from 'first time buyers' because apparently this is more certain and we then lost the house of our dreams. I believe the estate agent took advantage of us and the sellers to meet their own needs. Absolutely gutted right now.

Laura · 10 October 2025

★★★★★ 1/5

Trustpilot

Gazumped

Offer had been accepted on a property in Clevedon with offer acceptance letter and the promise the house would come off the market. Fast forward a week after everything in place with solicitors and I receive a phone call from one of Steven Smiths minions. He explained that a first time buyer had viewed the property a week prior to us and that they made an offer which was accepted in favour of ours because the chain was smaller, essentially blaming the elderly owner of the property! I know this is technically legal but what a dirty, rotten thing for an agent to do especially to a newlywed couple at later stages of IVF. Avoid these agents if possible or proceed with caution.

Stevd · 10 October 2025

★★★★★ 5/5

Google

We have had the best experience with this agent. From initial contact to final completion of sale the staff have been exceptional. Always helpful friendly and professional. Nothing has been too much trouble. We have mainly dealt with Nick and Rachel who we can only say were brilliant

Linda · 26 August 2023

★★★★★ 5/5

Google

My experience with Stephen Steve Smith estate agents has been exceptional. In particular Rachel Pellow has gone above and beyond to make sale process run smoothly. She has been pivotal in the communication between both parties and their solicitors. I cannot recommend them enough.

Dan · 30 September 2023

★★★★★ 5/5

Google

I can’t recommend Steven Smith estate agents enough. Claire was amazing throughout our purchase and kept us up to date throughout. We made the mistake of using Beaumont Legal solicitors - avoid at all costs - but we were supported and the rest of the chain were kept informed of our progress. Thanks Claire, Steven Smith are lucky to have you.

Harvey · 31 May 2021

★★★★★ 2/5

Google

My partner and myself are currently viewing houses with the intention to buy. I mainly wanted to inform those using them to sell their house that we’ve not yet received any form of correspondence or follow up emails after viewing nor have we received emails to any houses which are in our budget or location, which we are finding ourselves on Rightmove. I find the agents seem too laid back and have therefore we have been put off using them for this reason, I believe they would not be efficient or fast moving on a house sale and wouldn’t want to risk it personally.

FF · 28 February 2024

★★★★★ 5/5

Google

We would like to thank Steven Smith estate agents. Claire was Brilliant with the purchase of our property and kept us informed and chased promptly where needed to keep us on track. Very supportive and friendly . A very Big thank you for helping us to complete our purchase within 12 weeks .PositiveResponsiveness, Quality, Professionalism

Deena · 27 August 2021

★★★★★ 5/5

Google

I recently purchased a property through Steven Smith and worked with Claire and Rachel. Throughout the process I was kept up to date and had any queries answered professionally and quickly, which is always reassuring in what can be a stressful time! I would recommend them to anyone looking to make a move.PositiveResponsiveness, Professionalism

Andrew · 27 August 2021

★★★★★ 5/5

Google

An excellent service received by Steven Smith Estate Agents and would highly recommend. Very professional and a pleasure to deal with. Thanks to Nick, Jane, Claire, Olivia and a special thanks to Rachel who really came through for us at the most testing of times!PositiveResponsiveness, Professionalism

Damon · 27 August 2022