Roost Estate Agents reviews

★★★★★ 5/5

Facebook

We moved to Roost as our previous estate agent didn't provide us very good service. Roost from day 1 have provided incredible customer service from not just Richard the owner but every single member of staff in the office. Huge shout out to Ellie who supported us throughout! The best part of the service 1.fast bookings for viewings. 2.rapid viewing feedback responses. 3.Answer emails and calls immediately! 4.photographer is incredible. Thank you so much for helping us find our forever home and a property rental all in one transaction! 🏡

Lucy · 28 June 2025

★★★★★ 5/5

Facebook

I recently marketed two BTL properties with 2roost. As per my previous experience the process was clean, easy and well resourced by the team at 2roost thanks to William, Charlotte and Paula. Any issues were resolved efficiently and the communication throughout the process was faultless. If you want honest a straight talking, active and motivated team selling your valuable asset then 2roost is sure to deliver.

Kirti · 1 April 2025

★★★★★ 5/5

Google

Very impressed with Roost Estate Agents. They were fantastic throughout the purchase of our lovely new bungalow. The viewing initially with Gary was great, he was very helpful and informative throughout the visit. Then from our offer right through to completion Fiona and Ellie were brilliant. They kept things moving along and again were very helpful and informative and answered any questions we had swiftly. We can not thank them enough for all their hard work and would highly recommend them. Fantastic service all round.

Ann · 28 July 2024

★★★★★ 5/5

Google

Richard was excellent as our estate agent. He is very professional and knowledgeable, speaks clearly and understood our needs as sellers. Was honest and thorough with his work and made our house sale very straight forward and more importantly quick! Very down to earth and very easy to get hold of which made the whole process seamless. Pricing very clear and very competitive with his modern approach to selling houses. Huge thank you to Roost!PositiveResponsiveness, Quality, Professionalism, Value

James · 28 August 2021

★★★★★ 5/5

Facebook

Richard, the owner of Roost’s, came to value my late father’s bungalow and I immediately found him easy to deal with. His friendly, positive, and professional attitude gave me confidence to choose his estate agents. From there, Ellie looked after the sale and she was absolutely wonderful throughout, keeping me informed straight away of any developments and guiding me with professionalism and care. The property went under offer within just 3 days of being listed, and Ellie’s support made a difficult time far less stressful. She is truly a credit to Roost’s, and I would highly recommend them. 5*

Ann · 9 December 2025

★★★★★ 5/5

Google

These guys should write a book. "How to sell your house the easy way". Don't get me wrong, we had our fair share of problems, but Roost were very helpful and always came to the rescue if needed. Very quick to respond to emails or calls. We felt the pricing structure was fair and transparent. The online photos and honest description helped to promote the property and viewings where arranged to suit us. Thanks to all at Roost. Especially Fiona and her team.

Chris · 14 December 2023

★★★★★ 5/5

Google

First of all, I would like to thank Fiona and Imogen for helping me buy this house. They helped me a lot during this process and are also very polite. They are very professional people and I will definitely recommend them to my friends. By the way, the person who showed me the house was Fiona's father, I can't remember his name right now, but he is a wonderful and friendly person. I definitely recommend you to work with Roost Estate.

Selçuk · 15 October 2023

★★★★★ 5/5

Google

Great service, my wife dealt with Richard who valued our house £20k above the other 2 estate agents & he sold it within a week.. cant fault him & his colleagues really good professional people & you will not get an estate agent anywhere cheaper than Roost, as they charge a fixed price no matter how much your house is sold for. thanks again Richard.PositiveProfessionalism

Jonathon · 28 August 2021

★★★★★ 5/5

Facebook

I would just like to say a huge thank you to Roost for guiding us through our house sale! Thank you very much for your politeness and professionalism at all times! A special mention to Ellie who kept us updated through the whole selling process ⭐️

Abbi · 14 February 2025

★★★★★ 1/5

Google

Very disappointed with roost they came recommended but I would not recommend them . I paid up front Big Mistake . Just seemed they'd got their money so they wasn't bothered . Had to badger them for feed back . Wasn't even told if viewers didn't turn up . Couldn't always accommodate viewings although I had paid for this service . Very lack lustre firm . I would not recommend them . Richard came out originally he can certainly talk the talk but that is it . The girls in the office leave a lot to be desired .

Sharon · 12 April 2024

★★★★★ 1/5

Facebook

The viewing agent called Gary (I had to research this as he never introduced himself) is so unprofessional and rude! He is in the wrong job. Would be better served working in a non customer facing role as he seems disinterested and rushes you from the first minute you arrive! He certainly doesn’t make us want to deal with Roost again unless a property is perfect and we could have a different agent do the viewing.

Andy · 26 August 2025

★★★★★ 5/5

Google

Absolutely blown away by this company. They sold our house for us in less than a week. Nothing was too much trouble. They gave us all the advice we needed and were always on hand to answer questions. They kept us informed with the progression of the sale too. Would recommend this company to anyone wanting to sell their house. Thank you so much Anne and Brian Hudson

Anne · 16 August 2023

★★★★★ 5/5

Google

We found the dream house and had to put ours on sale quickly to make an offer.. I rang Richard (owner) up out of hours and we had it on the market photographed within 24hours a viewing the next day and an offer straight away. This resulted in us being able to purchase our dream home that day! The service from Richard , fiona , Gary and the team have been exceptional and just goes to show why they are one of the most popular estate agents out there. Great service thank you 👏

Hardy1007 · 12 June 2022

★★★★★ 5/5

Google

Richard was professional from the start and made every step of the way incredibly easy. From the quality of the photos and write up to the service he gave when selling my property and getting the best possible price. I couldn't recommend him anymore highly.PositiveResponsiveness, Quality, Professionalism, Value

Jordan · 28 August 2021

★★★★★ 5/5

Google

Richard and his team at Roost were recommended to us by several friends who had successfully sold with them. They offer a highly professional service and we always felt like valued clients. Swift, helpful communication was maintained throughout the process and we will always advise others to sell with Roost.

Megan · 10 April 2024

★★★★★ 5/5

Google

I’ve rented my property out using Roost and Richard and his team have all been fantastic. They are really responsive and have got back to me really quickly on any queries and have been really clear with me on what I need to do as a landlord. The service has been fantastic and I couldn’t recommend them enough!

Amy · 12 June 2023

★★★★★ 5/5

Google

I used Roost in September 2020 to sell my house, and I'm very glad I did. From the first message to Richard at Roost arranging valuation visit,  to the second visit to measure up and take pictures of the house to having the house sale live on soical network platforms and Right Move the same day the service was fab,  it was prompt, professional but with a slight more casual approach,  not everybody wants a pushy, suited up agent in thier homes. This was the first time I had sold a house as it was my first home, I did let Richard know from day one I knew nothing about how house sales work ,nothing was to much trouble, Richard gave clear instructions and updates throughout. Even sorted out my solictor for me. I did choose to do the viewings myself as I felt comfortable to do so, but Roost do offer an option for them to do your viewings if you wish,   Richard promptly booked my 6 viewings the day my house went up,back to back in 30 mintue views slot,  making it more efficient and good use of time, I did not have to book viewings myself.    Communication with Roost was very good, question awnsered in a realistic time frame,  Richard communicated my buyers offer with me at 20.30 hrs the same day the house went live,   which I did reply to him that I would speak to hom tomorrow as he was working out of his advertised 'opening times' and need to wind down with his family,  his approach to communication to his new bussiness is fab. I personally choose Roost over three other local agents also also vauluated my home,  but to me Richard's approach, manners and of course the the biggy at the end of the day a good service is one but cost is also to me, important, the price saving approx £660 compared to % sale with other local agents , his costs £500 for sale all in, just topped it off for me. This saving paid for my solictors fees. I wish Richard, his young family and Roost the best in the future. I would 1000% recommend to others wishing to sell with a local agent. I have since recommended Roost to a friend who's house is currently up with Roost. I can see this easte agents going far, with multiple staff in the futurePositiveResponsiveness, Professionalism, Value

Isabelle · 28 August 2021

★★★★★ 5/5

Google

From start to finish regarding my application to rent with Roost in May, It was both seamless and swift. Post move in and on reflection, can honestly say, in my 14 years renting privately, this company is without hesitation, the most proficient in every aspect, whether it's general admin or maintenance. This is my genuine experience and am proud to be their customer. Fantastic staff who have gone above and beyond. Thank you.

M · 12 October 2024

★★★★★ 1/5

Google

A real poor experience with Roost as a whole. Hearing it a lot more from people recently and it tends to back up our experience, - communication is terrible. Prior to listing the house I received emails immediately, we built a real good relationship and conversation was flowing , as soon as I paid Richard the fixed fee (do not list this way!!!) it went downhill. Ignored phoned calls, lack of communication, 2 to 3 days delay to responses via email, we actually got a few times “we sent emails, it must of gone into junk”, they never did? It actually even took over a week for him to bother to drop our key off, after we asked before the viewing to make sure it’s left, and after to make sure it’s dropped off!! We had to pay to get one cut in the end. He then didn’t let us know before and after dropping it off, he just snuck down the drive. In the 8 weeks listed, we received no advice, no plan of action moving forward and no help. When speaking to other agents they are incredibly shocked. I have no experience selling houses but I’m sure in 2 months you should receive some help? Surely isn’t that what you pay for? Yes a huge amount of properties are sold but I’m a firm believer if the property is right it will sell itself, with regards to actual service (what you pay for) it’s non existent. Do not be fooled by the sold boards, you will be told everything you want to know until you pass your fixed fee over. I believe, more importantly than everything, you pay for a SERVICE. You don’t pay all this money for a fancy right move listing and ignored emails/phone calls and no help. Unlike Roost, one thing I am more than anything is honest, I have all emails and phone calls ignored as proof and I aren’t a liar. Please just be cautious before being fooled by the sold boards and think of the bigger picture about having a good level of service. Use one of the bigger/more experienced agents who genuinely care about their clients. We have been let down throughout.NegativeResponsiveness, Professionalism, Value

Will · 12 June 2021

★★★★★ 5/5

Google

Excellent service, they help me my wife to have a smooth move, thank you Imogen we appreciate all your help

Michael · 12 October 2024

★★★★★ 5/5

Google

I can't recommend roost estate agent highly enough. Richard and the team provided a top service from beginning to end. They always kept me updated on any news and progress. I will definitely use roost again to market my home. Thank you R

Ashes · 12 June 2023

★★★★★ 5/5

Google

My husband and I were living on the Isle of Wight and wanted to move nearer family. Roosts were so helpful in our "long distance" purchase and very understanding when we asked for details on even the most minor things.

Jan · 12 June 2023

★★★★★ 5/5

Google

Roost Estate Agents were an absolute pleasure to deal with from the first telephone call I made about the property until the completion of the sale. I dealt with Ellie throughout and she was extremely efficient, polite and friendly.

Julie · 12 June 2023

★★★★★ 5/5

Facebook

Really pleased with Roost Estate Agents. We paid for the professional photography package which is well worth it. We received regular contact via email & phone and received our Rightmove reports. Roost generated good viewings and we received feedback quickly. We are now moved and settled in our new home. Would highly recommend.

Victoria · 23 February 2025