Trusted Agent profile · Cleethorpes
★★★★★
376 reviews across 3 platforms
62 St. Peters Avenue, Cleethorpes, DN35 8HP
Crofts Estate Agents's office in Cleethorpes, at 62 St. Peters Avenue, is rated 4.6 out of 5 across 376 reviews on three platforms, including 367 Google reviews rated 4.6.
Every review we hold for the Cleethorpes office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from Vicky. Everything you would wish for in an estate agent. Very knowledgable but most importantly great communication, patient and very proactive. Always available when needed. It's taken a while to sell the property but Vicky managed the sale and another purchase brilliantly. Highly recommend.
4/5
TrustpilotFrom George coming to do valuation to…
From George coming to do valuation to Sarah seeing us through every step of the way who went out of her way we was really pleased .
5/5
GoogleLibby has been absolutely amazing. I have made a number of calls to the office and due to working hours booking time and appointments I can be difficult to work with she has been more than accommodating. As a point of contact Libby is as good as you can get! Chris Adams.
5/5
GoogleHave rented through crofts for around 5 years, never had any issues. Lizzie who does house inspections is lovely, professional, polite and friendly. Having not had an inspection until moving into this property, i was terrified but lizzie puts you at ease and doesnt make you feel uncomfortable in your own home. Maintenance is always carried out in a timely manner too.
5/5
GoogleLissy did our first house check and she was an absolutely delightful visitor. Very polite, didn't dawdle but also didn't hurry about awkwardly. A very nice lady who was very nice to talk to and made it a very pleasant experience.
5/5
GoogleLissy was very kind when she came around to do our inspection. She was understanding of the problems we had and helped us with concerns
5/5
GoogleFrom the initial visit by Gary all the way through to completion, every interaction has been professional and friendly. We had an offer within 2 weeks and have just completed. I would highly recommend Crofts looking to sell their home.
1/5
Google38 ALEXANDRA ROAD FLAT 3 We drove nearly 2 hours to view a property that was suggested to us by the agency to then be told only once we’d arrived that they didn’t have the key to let us in. Spent time and money driving up here on Mother’s Day and they couldn’t be bothered to check they had a key before hand. When we called to see if anything could be done instead of someone saying “we’ll keep trying and let you know” or “we can call you to view it later today if we manage to get the key” they just told us no because they didn’t have the key. The lady in the phone then proceeded to say ”I’m going to end the conversation now because it’s not going anywhere”. I was taken back as to how rude this was considering it was their mistake, not ours. We were even prepared to wait all day. Really unprofessional and disappointing.
“Hi Tomika, Sorry to hear of your experience this weekend. Firstly we would like to sincerely apologise again for the error which meant you were unable to view the property as planned, this is something that is an extremely rare occurrence and we understand this would have caused inconvenience. The property is currently vacant following the previous tenant vacating the property and we are in the process of arranging quotes for different works and the key was with a contractor which is something that wasn’t known until the morning of the viewing. As our office only opens at 11am on a Sunday this was not brought to our attention until you were already in the area. We did try to resolve the issue by contacting the contractor who had the keys, but unfortunately they were unable to get the keys back to us the same day. The member of staff who took the call on the day did apologise profusely for the error, empathised with your situation, and did in fact try to resolve this for you but without success. Should you still wish to see the property we could send over a video tour to avoid the expense of returning to the property, please let us know if this is required. Regards, Crofts Estate Agents”
5/5
GoogleJust like to say a big thank you to Sandra, she has been very helpful and quick with our issues, we can’t thank her enough. Thank you for your help we appreciate it massively
5/5
GoogleAmazing service for my son and partner on renting their new home. Bekki dealt with everything from start to finish , keeping in contact with us with any queries and updating us regularly. Actually was moved in within ten days, also Lindsay the viewing agent gave great advice to them with it being there first rental and was knowledgeable and helpful, fantastic service made so easy nothing was too much trouble
5/5
GoogleLissy is always friendly while remaining professional and carries out thorough inspections. Lissy notes any issues and reports these quickly for any repairs required.
5/5
GoogleSo pleased I chose Crofts to sell the property, Courtney Staples has given perfect customer service throughout, she was very creative exploring new marketing avenues now available to sellers and has been very kind and patient throughout the process. Highly recommend
5/5
GoogleJust would like to say thanks to Lizzy, the property inspector, who has been coming for the last few years. She is nice, friendly, and helpful. She always listens if there are any issues and always helps with any concerns about the property. It is always a pleasure to see her😊 …
5/5
GoogleI’ve recently rented a property through Croft’s. The property was in an excellent state upon me starting my tendency. During the tendency I had a couple of niggles re the upstairs window and an oven seal. On each occasion. Croft’s responded in a timely manner and involved the landlord and the issues were sorted out in a timely manner, nothing was too much trouble and I’ve always found the staff responsive and very courteous. Overall a very good experience. I would not hesitate to use them again! Thank you Croft’s for a good experience !
5/5
GoogleLissy Lynch is always helpful, friendly and very good with with building rapport. She supported us from the very start viewing the house and till now. Always look smart and professional and most of all she is respectful and always with a smile.
5/5
GoogleI highly recommend crofts Estate agents, if your looking for smooth sale, Laura went above and beyond when we sold our house, the communications was fantastic I was kept up to date with all progress and feedback, any questions I had Laura answered with ease so if your looking to sell your house please use crofts they made what could of been a very stressful time an enjoyable one.
5/5
GoogleWas looking to relocate from Norfolk and were very grateful to have Rebecca do our viewings. She said she was new to the role, but you really wouldn't have known that, she was professional, knowledgeable and nothing was too much trouble. We …
5/5
GoogleI popped into the Cleethorpes branch while I was passing (no appointment/prior phone call). I spoke to Vicky with regards to availability of houses in the area I am interested in as well as potential sale of my current house. She was friendly, helpful and was informative on a couple of things I hadn't considered up to that point. Definitely recommended and I will be in touch when the time comes :-)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleLissy Lynch is always helpful, friendly and very good with with building rapport. She supported us from the very start viewing the house and till now. Always look smart and professional and most of all she is respectful and always with a smile.
5/5
GoogleLissa / Lissy is a lovely, polite woman! We told her we were having problems regarding some things in our property and she immediately helped us, didn't waste time. She is very friendly too, even though it was the first time seeing her, she didn't make it awkward or uncomfortable.
5/5
GoogleHad our 6 monthly inspection today and could not fault the inspector. Lissy was very professional and even took the time to interact with our little boy. Made sure to check if we had any concerns and even had time to take a parcel in for us whilst we were preoccupied with our kids.
5/5
GoogleLissy Lynch has been coming for my house inspection for few years now and it is always a pleasure to see her. Very professional and we always have a lovely chat. Brilliant service. Crofts are a fantastic company too always quick for repairs..I’m lucky to have them as my landlords agents :)
2/5
GoogleNot impressed. Wouldn't do viewings unless a week's notice, no updates during sale even on completion day!, complete lack of communication. Maybe I was the last one on a Friday afternoon
1/5
GoogleI had been renting a property with crofts for 1 1/2 years. We have dealt with constant problems such as mould on the walls, boiler breaking down causing electricity to trip. Since January we went a total of 6 weeks without heating and hot water and having to struggle to get any compensation. I would report the boiler broken and two days later I would have to chase it to be told they are waiting for the landlord to respond. Not good enough this should be sorted within 24th hrs. Finally we were in a position to purchase our own home and move out. When we handed in our notice we had constant viewings everyday at the property while we were still living there and even let themselves in when we were home! We also had people just turn up saying they were with crofts when in fact an estate agent wasn’t present at the time After we left the premise we were forced to pay the full months rent even though we were there for two weeks and a new tenant was moving in during the period we were paying for. They have tried to claim our full deposit within that list of reasons claiming that a spotlight replacement costs £80! You can just buy a bulb for £5 from Tesco. Most of our furniture had mould growth on the back and inside along with clothes and furniture having a bad dusty smell. This was our first time renting and was an awful experience
Hi Olivia, Sorry to hear you’re not happy with the service provided by Crofts. We are aware of the heating issues that were present in the property whilst you occupied it but unfortunately the landlord was unwilling to replace the electric system for a gas central heating system despite our recommendation. Instead, they went against our plumber's advice and opted for short term repairs which meant the issue persisted. This issue, along with the rent reduction was pursued persistently by Crofts however any rent reduction has to be offered by the landlord rather than ourselves, and unfortunately they only agreed to a small amount. It is written in the agreement that we require access in the final month of your tenancy to conduct viewings. We do hold a management set of keys to allow access, but you will have been given 24 hours prior notice of our visit. You were not overcharged any rent, you paid until the end of your written notice period. Your tenancy ended in early May, and the new tenants did not move in until mid-June so there wasn't any double rent charging as suggested either. Regards, Crofts Estate Agents.
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Crofts Estate Agents's Cleethorpes office has 376 reviews across three platforms: 367 on Google, 7 on Facebook, 2 on Trustpilot (across the whole business).
Crofts Estate Agents Cleethorpes is rated 4.6 out of 5 across all 376 reviews, and 4.6 out of 5 on Google from 367 reviews.
Crofts Estate Agents Cleethorpes, 62 St. Peters Avenue, Cleethorpes, DN35 8HP.
