BMH reviews

★★★★★ 1/5

Google

My five‑year experience renting with BMH Property has been overwhelmingly shaped by my interactions with the manager, Claire Binns, and unfortunately those interactions were consistently negative, dismissive, and unprofessional from my perspective. While the company has had genuinely good staff, such as Keri, who has now left, and Emma, who was always respectful, my dealings with the manager Claire binns repeatedly left me feeling belittled, spoken down to, and treated without basic courtesy. It is disappointing that one person’s approach overshadowed the positive work of others. Throughout my tenancy, I received invoices for rent that had already been paid. These emails arrived with Claire’s name at the bottom, yet when I raised the issue, there was no apology or accountability, only an explanation that a “new member of staff” had sent it. As a long‑term tenant who has never missed a payment, this was incredibly frustrating. Also Claire would spell my name Tony not Toni and when notify her about this . Claire made no attempt to apologise and stated ‘ it’s just a name ‘ . My very first interaction with the company also involved being told I “couldn’t have the house if I was on benefits,” an assumption that was not only incorrect but deeply insulting, especially as I am a fully qualified staff nurse. That moment set the tone for how I felt treated going forward. There were also attempts to change my notice period from one month to two months without any valid reason, which felt unnecessarily obstructive and designed to make things more difficult. This decision is also unlawful when speaking to citizens advice. When my children and I were left without a working shower for a week, the situation was handled with no urgency or empathy, despite the impact on a family with young children. Across five years, every inspection praised how well I kept the property, and I always paid rent on time, yet the respect I received in return never reflected that. Instead, I often felt spoken to like a child, dismissed, and shown no understanding of my circumstances. It’s a shame that the professionalism shown by staff like Keri and Emma was overshadowed by the behaviour of the manager Claire binns My overall experience with BMH Property was defined far more by the negative interactions with Claire Binns than by the positive contributions of the rest of the team.

Toni · 20 March 2026

★★★★★ 5/5

Google

We entrusted BMH estate agents with the sale of our late mother and fathers property in Humberston, and we can honestly say that everyone at BMH were very empathetic and caring with the difficult and emotional process in selling the family home. The sale took longer than anticipated, this was down to external factors not directly related to our sale/buyers, and at no point would we have considered changing estate agents. We would like to thank Nikki, Julie and Emma for being wonderful people and they are all very professional in their work (not just estate agents!)… We had such a good relationship with them all that we still pop in to see them, even though the sale is complete. We would highly recommend BMH, using a local smaller estate agent gives you a more personal experience.. Regard Philippa and Christopher Goodwin

Philippa · 17 April 2025

★★★★★ 5/5

Google

I have rented for just over 3 years with BMH and Kerry has been beyond brilliant. She has been so lovely, made the tennancy checks absolutely nothing to worry about and sorted any issues I had usually the same day. Thank you so much for everything, Kerry.

Ellis · 17 January 2026

★★★★★ 5/5

Google

I just want to say thank you for the assistance received by your rental team when I needed support. In particular Claire Binns went above and beyond and her experience was so invaluable to me. Thank you

Dalek · 27 March 2026

★★★★★ 5/5

Facebook

Was relocating from Norfolk and looking to buy in Cleethorpes, staff were knowledgeable, helpful and very friendly especially Nikki who gave good guidance, her personality shone and we were very grateful to have her show prospective properties. We cannot fault her in any way. We also had assistance from Julie who was equally lovely. Staff went above and beyond. Thank you all so much. Would recommend without a hesitation.

Caron · 22 December 2025

★★★★★ 1/5

Google

Was shown around a flea infested house. Now, I am covered in bites as is my daughter. There was also a dead bird on the top stair of the landing. As there were other people viewing this property the same time as myself and one of them was a little girl she was also covered in fleas. Had to spend money fumigating my car and home. I phoned Bettles, who informed me that the fleas were the Landlords responsibility and not theirs. This was unprofessional as they should have checked the property first. They also informed me that a person has now put a holding deposit on the property and they have stopped viewing, depite the property still being available for viewings.

Happy · 27 June 2024

★★★★★ 5/5

Google

I have for many years used BMH as the letting agent for two small properties I own in Grimsby, one since 2012 and one since 2013. The service BMH has provided has been outstanding at all times. Any issues that crop up are dealt with quickly and BMH is also very efficient on the admin side - which really eases the burden as the rental landscape becomes increasingly complex for landlords. Strongly recommended!

David · 17 March 2026

★★★★★ 1/5

Google

I rent multiple properties but this company of arrogant people is the worst I’ve ever dealt with Avoid these there is no support and complete arrogance and self importance

Stephen · 17 January 2026

★★★★★ 1/5

Google

This lettings agent is an absolute farce. Degrading, dishonest and unprofessional from the start. We asked to hold the property, they confirmed and instead let someone else view and turned us away when we travelled over 1 hour to hand our holding deposits in. They then contacted us and said we could take it in. The agent Claire was extremely degrading from the start, a devastatingly poor face for the business and I’m sure will provide detrimental impacts. The application process was quite frankly horrendous. They provided no assistance and couldn’t care less about the customer. If you are a business person, or anyone with more than 1 bank account please don’t waste your time in applying. They claimed I have earnt a mere £154 per month, attaching just one bank account I pay one bill from. My other 3 bank accounts were completely irrelevant to them. Plus just over £300,000 revenue, with balance sheets and accounts to prove were irrelevant to them. They wouldn’t contact their application vendor. I would strongly advise you do not ask them for assistance or you will be abused and laughed at. The other party to the house MET ALL FINANCIAL REQUIREMENTS yet claimed we did not. They are a complete fraud. If you question their ability to understand basic accounting, they create personal vendettas and present malicious falsehoods to the landlords. Landlords and tenants, STRONGLY AVOID!!

Jamie · 17 February 2024

★★★★★ 5/5

Google

I would just like to thank Claire from rentals for her amazing support. I have just rented a property through BMH and all thanks to Claire. Nothing was too much and she totally understands the individuals situations and believe me she went above and beyond in everyway. Once again Thank you Claire, you was s star and I'm looking forward to my new home and new future. Just a quick mention to Lindsay too who assisted. Thank you ladies so much

Tonia · 17 February 2024

★★★★★ 5/5

Google

I’ve used this company several times over the years and all the guys have been amazing I recently had a issue and the girls were so helpful and helped sort it with me. They really are a top team and I would not go anywhere else Brilliant from start to finish 5 ⭐️⭐️⭐️⭐️⭐️ from me

Debbie · 27 March 2026

★★★★★ 5/5

Google

I cannot thank the staff at BMH enough, Especially Lindsey!! They have been nothing but helpful through the whole process of me trying to rent a property. I cannot wait to move in! They definitely deserve a pay rise xx

Toni · 17 April 2025

★★★★★ 5/5

Google

I've had nothing but helpful kindness and willing people from BMH.they found me the best living accommodation I could ever need.nothing has been to much trouble.i would not hesitate to seriously recommend Bettle Miles And Holland to any one.

Lynn · 17 April 2025

★★★★★ 5/5

Google

I would thoroughly recommend this company. Mr David Holland has been my family Estate Agent at BMH since 1994 and he has been consistently excellent since then and to this day. He goes above and beyond and is so knowledgeable. His team are lovely, so helpful and tell you any information you need to know without you having to ask. I am always impressed by their services and would never use anyone else.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 27 August 2022

★★★★★ 5/5

Google

Very happy to recommend the team at BMH.They have been managing our two rental properties since 2006 and 2012.Everything is done fairly and efficiently with no fuss and in a friendly and sensible manner.We live a hundred miles away so having a team as trustworthy as BMH is a big comfort to us.

Kim · 18 January 2024

★★★★★ 5/5

Google

What a really nice team BMH are,they were acting for the party we were buying from. Nothing was to much trouble. They went well beyond what we expected from an estate agent, we highly recommend this company. Thank you ladies for everything you did to make the move as smooth as possible.

Carl · 13 October 2025

★★★★★ 5/5

Google

Huge thank you to Nicola and Julie for my recent valuation on my property I really appreciate your time and expert advice. Can highly recommend these Estate Agents they were a pleasure to deal with great customer service a 5 star review from me thank you again.

Karen · 17 February 2024

★★★★★ 5/5

Google

At the age of 70 I was dreading the idea of selling my property , but the support and expert advice I received from the staff at Bettles Miles & Holland was second to none they were reassuring and nothing was too much trouble ,I would highly recommend them.

L · 19 December 2023

★★★★★ 5/5

Google

The lovely ladies at BMH were exceptional. They went above and beyond to help us purchase our property. Always helpful and good humoured. We weren't local so it was a bit harder but they helped us through it all the way. I would recommend them to anyone

Helen · 13 October 2025

★★★★★ 1/5

Facebook

Honestly avoid this company Don’t listen to their reply they are so arrogant I’ve been Left with a house damaged so no way have they checked it properly the girls In the office actually think They are something special they are rude arrogant and incompetent I will Be complaining to the ombudsman Please ovoid there are plenty of more Professional and Supportive agents out there

Stephen · 11 February 2026

★★★★★ 5/5

Google

Recently bought a house via BMH as a first time buyer/complete novice when it came to anything property related and right from the start the team at BMH were so lovely and friendly. I met Nikki at the property and Emma and Julie over the phone and emails and they were all re-assuring, and happy to call around for me if things were moving too slowly. I couldn't even find one thing to criticise, they are that good at what they do. Thank you all so much! :)

Sarah · 18 March 2024

★★★★★ 5/5

Google

As first time landlords the advice and support from BMH has been invaluable. Our point of contact, Lindsey is knowledgeable and helpful. Would recommend to other homeowners wanting to lease their property

Marion · 18 January 2024

★★★★★ 5/5

Google

The ladies at BMH have been fantastic with their communication and patience through out the process of us buying a house. Good service and would recommend.

Will · 17 December 2025

★★★★★ 1/5

Google

Best thing i can say about this agency is they do have a good telephone manner. Trying to arrange a viewing they are not flexible around customers which obviously will make them loose good working tennants. Ive enquired about the property that said no pets as i have one. I was not even given an option, not bothered to even enquire for me to see if landlord would be flexible as i was willing to put deposit down there and then. Instead i was told to call back if the property is still up in 2 weeks!!! Clearly working people who has regular jobs and regular working hours are not aimed tenants for this agency.

Vitaura · 23 November 2023