Keating Estates Clapham reviews

★★★★★ 5/5

Google

I recently dealt with sales negotiator Luisa Picciano who was extremely helpful to me and went out of her way to ensure that I was able to see a wide range of properties which allowed for me to make an appropriate decision around my choice of property. I found her approach to be very professional, informative, honest and straight forward so I knew exactly where I stood and this made the process much easier for me. I would like to say that I consider Luisa is an asset to the Keatings sales team and has a very positive approach in her role. Thank you Luisa.

Mark · 14 November 2025

★★★★★ 5/5

Google

If you think all real estate agents are the same, think again, Robbie Halliday at Keating Estate Clapham is truly exceptional. Authentic, professional, and incredibly thorough, he listens, advises, and delivers with precision. After speaking with Marcus and Bernard at KFH, it’s clear that the management at this office is above the rest, they cultivate a culture that supports this level of outstanding service and professionalism. Robbie’s excellence is a direct reflection of leadership that truly cares, and both should be celebrated.

Helen · 14 November 2025

★★★★★ 5/5

Google

Cannot recommend Robbie at Keating Estates enough! As a first time buyer, the process of buying a property is exceptionally daunting, especially with the demands of the London property market. After a horrible experience with another agency, I decided to exclusively use Keating Estates, largely as a direct result of my experiences with Robbie. He made sure to listen to my needs and only show me the most appropriate properties. He went above and beyond on several occasions to ensure I found my first home, including phone calls to ease my concerns and talk me through the process.

Niamh · 7 April 2026

★★★★★ 5/5

Google

Bryony has been absolutely amazing throughout my property search. I had a great experience working with her, she was incredibly helpful, proactive, and always quick to respond. She is also a very warm and approachable person, which made the whole process feel much more comfortable, almost like speaking with a friend rather than going through a stressful property search. I would definitely recommend Keatings to anyone looking for a reliable and professional estate agent, and I highly recommend asking to work with Bryony.

Mehmet · 14 March 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Liam Garton and Grace Rose from Keatings. From start to finish, they were incredibly helpful, proactive, and genuinely great to work with. As first-time buyers, finding the perfect flat felt daunting, but they made the process smooth and stress-free. Thanks to their support, we found our perfect first flat. I wouldn’t hesitate to recommend Keatings to anyone looking for a reliable, professional, and personable estate agent. Thank you again for all your help!

Aisling · 14 March 2026

★★★★★ 5/5

Google

Bryony & Kayleigh were incredible from the moment we started our search. The property we ended up going for wasn’t one we had previously viewed, but after a few viewings that didn’t quite meet our needs, Bryony suggested it and it turned out to be the perfect fit for us! The property wasn’t even on the market so this made us feel special and that our needs were being heard. Kayleigh was brilliant at checking in with us throughout the process, making sure we understood everything and were always up to date. As first-time buyers, this support was especially valuable. I would highly recommend Keating Estates to any first-time buyers. You really feel their personal touch, and they’re genuinely different from a lot of other estate agencies in the area. Thank you!

Finn · 14 February 2026

★★★★★ 5/5

Google

Simon successfully helped us find our first home in July 2025. He knew a lot about the area and the home which was helpful as first-time buyers. He also supported us very closely during the offer acceptance period and kept us updated while we waited to move in. There were some hold ups in the sale process outside of Simon's control but he made the effort to reassure us and keep in touch along the way to really help us through the process. He helped us visit the house multiple times before closing to measure up - going above and beyond what's required of him. Thank you Simon!

Annabelle-Christine · 14 December 2025

★★★★★ 1/5

Google

If you are a prospective tenant, avoid at all costs. If you’re an existing tenant, join the London Renters Union. In over a decade of renting, Keatings are the worst letting agents we’ve ever had. They were incompetent and unwilling to make repairs - we had dozens of examples of this throughout our tenancy, but the worst was our leaking roof which dripped on our bed and faces while we slept. We escalated many times but Keatings didn’t fix it the whole time we lived there. Keatings were incompetent and unwilling to treat damp and mould. We spend hundreds buying and running dehumidifiers 24/7 but it was still so bad that it spread onto our furniture and clothes. We were unwell with asthma symptoms while we lived there. The moving out process demonstrated Keatings to be deceiving liars. We had no inventory (despite chasing it on moving in) until we told Keatings we were ending the tenancy, at which point they sent us an inventory which we hadn’t seen or signed. It was inaccurate - there were items on there which had never been in the flat. Plus, it also had the former tenants’ junk on there which we’d requested Keatings remove when we moved in. Collecting the junk was the one thing Keatings did actually do, and then had the audacity to charge us for the “missing items” (both items which were never there and the junk they removed) when we moved out. We had photos from moving in and an email trail with Keatings, but they still attempted to lie, deny this and charge hundreds for these items. The flat was filthy when we moved in, which we took photos of. We left it spotless, yet Keatings attempted to charge us hundreds for a professional clean. They also attempted to charge us hundreds for paint discolouration to repaint the full flat where the damp and mould had spread. We had been sending them photos of the mould and damp throughout the tenancy. Keatings attempted to charge us hundreds for furniture that was damaged and broken when we moved in, which they hadn’t recorded on the inventory (which again we hadn’t seen or signed even when we asked for it). We couldn’t believe that Keatings continued to lie and deny even with photo and email evidence. We disputed the deposit with the deposits company, but they accepted the unseen and unsigned false inventory. However, we sent all the information with photo and email evidence to the Citizen’s Advice Bureau and Tenant’s Voice who both confirmed that the false unsigned inventory was inadmissible and the charges were unjustified. We got the support of London Renters Union who informed us of many similar cases with Keatings, and they helped us to get the full deposit back. After weeks of stress and lies from Keatings, we were pleased to get the full amount returned. Our neighbours similarly had an awful experience with Keatings - they had severe mould, damp and leaks that Keatings didn’t fix, and it got so bad they had to move before their tenancy ended. Look at the low reviews and you can see that this is consistent for Keatings. The lesson is, avoid Keatings. If you are already a tenant, take photos, get everything in writing, and get the support of London Renters Union. If you have issues with the deposit, fight it and don’t accept the measly voucher they offer when they realise they can’t lie anymore. They are scumbag letting agents, don’t trust them as far as you can throw them.

A · 3 December 2024

★★★★★ 5/5

Google

Keatings was the second estate agent I used for my house sale. The first was much larger, and on paper, in a much better position to sell my house. However I swapped to Keatings after 3 months' of no progress. Keatings sold my house within a few weeks. They are communicative and supportive, even out of hours, and I would very much recommend them. Simon and Caroline were my contacts.

Angela · 14 February 2026

★★★★★ 5/5

Google

My experience so far with Keating Estate Agents has been great. I have been looking for a couple months now, and over this time Bryony Martel has been an exceptional agent - highly proactive and very informative!

Benjamin · 14 November 2025

★★★★★ 1/5

Google

This estate agent was probably the worst estate agent I dealt with in London (sales). Trying to view a property was hard work, as usual they want all details (may as well have my blood type) before being willing to book a viewing. The individual giving the viewing then proceeded to try and tell me how house purchases/sales work and the offer process, when they knew I already owned a property I was looking to sell to move. Very basic information was not available, I was informed that the ground rent changed yearly but the service charge was static (I've never seen that before). They did not have the service charge as the property was going through a lease extension, I asked if this extension was the 90 years they were advertising, or if it was more, they stated more. I was told they were paying for the lease extension, it turned out (after a lot of chasing) that the current owner of Bicycle Mews was only paying for a lease extension quote, not the actual extension. I was told the property would go for over asking and I must put in a higher offer and write a letter explaining why I liked the property so much to help the seller decide who to sell to..... I'm not sure a seller cares so I clarified and they re-confirmed explaining how much I'd like the property etc would be beneficial. I stated I had seen it on the market before so therefore it wasn't selling at the value they were asking for, to which I was told that was a previous agency. I noted this property stayed on the market and had a reduction, then it moved to another estate agent (Aspire) so clearly Keating didn't manage to sell the property in time. I suspect the person giving the viewing is the main culprit but I won't name drop them publicly as I feel that's a step too far.

Nathaniel · 26 December 2023

★★★★★ 4/5

Google

Bryony was really helpful, honest and proactive in helping with my property search! Unfortunately my flat fell through (out of her and my control) but I felt listened to and helped throughout the process.

Ariana · 14 October 2025

★★★★★ 5/5

Google

Sold my property in good time for a good price, very easy communication - always calling back within the day. Helped with negotiations and would highly reccomend. Kayleigh and Christ Taylor were my points of contact and both were lovely and easy to work with. Thank you!

Lauren · 21 May 2025

★★★★★ 1/5

Google

On my property search, I’ve spoken with two different estate agents at the Keating Clapham office and, on both occasions, was refused the chance to even view properties. Despite being a serious buyer, I was told two weeks ago that I would “not find anything” within my budget. This simply is not true, given that other agents continue to send me suitable options. Today, I asked to view a property slightly over my budget, fully aware that negotiation is common in the current market. Instead of being accommodated, I was flatly refused a viewing and told it was “out of budget.” No other estate agent I’ve dealt with has taken this dismissive approach. This comes across as arrogant and unhelpful customer service. If you’re looking to buy in the area, I’d recommend going to literally any other agent who is actually willing to work with buyers.

Tiffany · 14 October 2025

★★★★★ 5/5

Google

Had such a fantastic experience selling my flat with the Keatings team (particularly Christiaan). He was so easy to deal with, professional, responsive and did an exceptional job managing the entire transaction, frequently going above and beyond what we expected. We’d really recommend working with the team. Thank you!!!

Stephanie · 14 January 2026

★★★★★ 5/5

Google

My partner and I have only just begun our property search, but we can already tell how exceptional Liam Garton and Laila’s service is compared to others we’ve come across. They’ve been incredibly responsive, knowledgeable, and genuinely attentive to what we’re looking for. It’s clear they truly care about helping their clients find the right home, not just making a sale. We feel in very safe hands with them and are excited to continue our search knowing we have such a supportive and professional team guiding us.

Angelina · 14 August 2025

★★★★★ 5/5

Google

I bought and sold my property with Keating Estates and had a great experience with both transactions. Kayleigh handled the sales progression and Bryony looked after the viewings - they were both fantastic. They kept me updated throughout the process with honest feedback and were always reassuring and supportive, which really helped put my mind at ease during what can be quite a stressful time. I’d happily recommend Keating Estates to anyone looking to buy or sell in the area.

Mamie · 14 August 2025

★★★★★ 5/5

Google

Bryony has been really great to work with. She really listened to what we were looking for. Bryony is kind, patient and always available to help. She is an asset to the company.

Izzy · 14 July 2025

★★★★★ 5/5

Google

Liam and Lewis were exceptional when I was buying a flat through Keatings. Responsive, proactive and with a sense of humour to boot. Thanks again for seeing this one through.

James · 14 August 2025

★★★★★ 5/5

Google

Special thanks to Bryony at the Clapham office - very helpful, thoughtful and proactive in her approach (not pushy whatsoever!) - A real people person and attentive to what the client wants. Thank you for being so attentive and engaging during my search.

Jalal · 26 February 2025

★★★★★ 5/5

Google

Tabby was really helpful across our search for a property in Herne Hill, patiently and insightfully taking us through all the key details and considerations while we looked at an especially intriguing potential new home. Would recommend!

Jack · 14 February 2026

★★★★★ 5/5

Google

Keating Estates went above and beyond to sell our flat. The service we received was simply outstanding, always super responsive and ultra professional. I cannot recommend them enough!! You can trust them to always be on your side, they are the best agency (not like some of those big names that don’t care at all about you!!). And especially big thanks to Luisa, Lewis and Chris ☺️

Sandrine · 14 April 2025

★★★★★ 5/5

Google

Keatings did a great job in selling my property. I found all the staff to be really helpful, approachable and professional, offering useful advice on the best way to proceed and pricing. The marketing as done to very high standard and they were were able to find a buyer pretty rapidly. The sale went on for a the usual extended period and during that time they were always available to help with queries and issues as they came up.

Barry · 31 March 2026

★★★★★ 5/5

Google

Bryony is the best estate agent I have ever had. She is lovely, personable, on the ball but not pushy! It has been a pleasure to work with her!

Francesca · 14 May 2025