Knight Frank City & East New Homes reviews in City of London

★★★★★ 5/5

Trustpilot

A very professional service and…

A very professional service and pleasant to deal with. Sarah handled our initial viewing perfectly, on hand to answer questions but also gave us a little space to wander around and not make us feel pressured. Once we'd decided we wanted to go ahead we primarily dealt with Florence in the Exeter office as for our purchase and she managed the process brilliantly from our perspective. Highly recommend the Exeter team!

Ben · 23 September 2026

★★★★★ 5/5

Trustpilot

Victoria was fantastic

Victoria was fantastic. Dealing with two dozen estate agents in Cobham and Esher she was the first estate agent who actually did proper agency (I’m an ex agent myself). She really sussed out what we needed (she was the only estate agent who did this!) and ended up introducing us to our ideal house even though it was outside our remit. She then really earned her stripes managing a complicated and drawn out chain - again showing her worth. If not for her we would have never initially found something and never made it to exchange. We cannot thank her enough and the rest of the Knight Frank team that was working on this in the background.

Dickon · 13 June 2026

★★★★★ 5/5

Trustpilot

Would recommend Knight Frank to anyone…

Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.

Hashim · 14 May 2026

★★★★★ 5/5

Trustpilot

I had a positive experience working…

I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.

Vitaly · 18 May 2026

★★★★★ 5/5

Trustpilot

The professionalism and attitude of the team

The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible and their efforts are much appreciated. We let our flat with KFR for the first time in 2024 so had also to learn the ropes once we had found a tenant- we were lucky to have Phillip Dunn to help us because he knows how everything works in managing a property , and can advise when something needs attention and when it doesn’t .And he gets things done, which is a really good service.

Mr · 12 March 2026

★★★★★ 5/5

Trustpilot

Knight Frank in Wimbledon Village

Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.

Customer · 23 September 2026

★★★★★ 5/5

Trustpilot

Amazing team - great comms and helpfulness

We had a really great experience when looking for our next flat. Lucy was super friendly and helpful. We really appreciated her communication throughout the offer process and even when she went on holiday she made sure to have someone else help us if we needed. She’s been super great at helping us organise our move and has overall just made the experience so much more pleasant and pain free than some of our experience with others in the past. Thank you Lucy and Ivanka for all of your help!

Daniela · 22 January 2026

★★★★★ 5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

★★★★★ 5/5

Trustpilot

Maisie was absolutely incredible during…

Maisie was absolutely incredible during a really stressful 8 month long wait for probate with a baby on the way. She went above and beyond even replying and helping with comms during times of sickness. Making the whole process so much smoother - thank you for getting everything over the line in time for us! You are amazing.

Sarah-Louise · 16 June 2026

★★★★★ 5/5

Trustpilot

High quality yet grounded

I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.

Chantry · 23 September 2026

★★★★★ 1/5

Trustpilot

Move in nightmare

Property was very dirty, with appliances not working, full of issues, and work that was part of the tenancy agreement wasn’t carried out. Check in was late by several hours. Following up on fixing things with the property manager afterwards is a nightmare as they are non responsive most of the time.

Joao · 22 June 2026

★★★★★ 5/5

Trustpilot

Amazing help

We worked with Annabelle and Sam to secure a recent flat in South London. They were both incredibly attentive and personable, replying very quickly to any questions I had. I've rented a few times in London and this was by far the best experience I've had. Would absolutely reccomend them both. Thank you!

Liliana · 15 June 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience renting through Knight Frank

I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.

Erica · 14 September 2026

★★★★★ 5/5

Trustpilot

Luc Horwood and Clare Griffith were…

Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.

Jan · 23 September 2026

★★★★★ 5/5

Trustpilot

Only fair to mention the brilliant service by Lety

We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.

Alexandria · 8 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Knight Frank Experience

I had the fastest and most convenient experience with Knight Frank. I contacted the team on Wednesday, had a viewing the next day, and the flat confirmed by Friday. So helpful for a busy lifestyle, strong professionals throughout. Bethan was top class from start to finish. Really impressed and grateful. Thank you

Luke · 15 June 2026

★★★★★ 5/5

Trustpilot

Summer White

Summer White. In what is a tough central London rental market, Summer was incredibly efficient and thoughtful in locating suitable apartments for us to view. Without a doubt, the most helpful agent we spoke to, the most proactive, listened to our needs and understood the brief entirely. Thank you, Summer!

Warren · 18 June 2026

★★★★★ 5/5

Trustpilot

5* professional service

I recently let my property through Knight Frank and had an excellent experience throughout the process. Kavita and Katie were professional, responsive and kept me updated at every stage. They worked hard to secure suitable tenants and made what can often be a stressful process feel straightforward and well managed.

Youssef · 16 June 2026

★★★★★ 5/5

Trustpilot

Tenant feedback

Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.

VH · 22 September 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend more!

The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!

Ruby · 23 September 2026

★★★★★ 5/5

Trustpilot

Iftina, an excellent property manager

Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had

Benat · 11 September 2026

★★★★★ 5/5

Trustpilot

Fantastic experience renting through…

Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!

林恺 · 22 September 2026

★★★★★ 5/5

Trustpilot

Brigette Bulan and Knight Frank Rentals

Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!

ANDREA · 21 May 2026

★★★★★ 5/5

Trustpilot

Knight Frank has done a great job…

Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.

Peter · 15 May 2026