Trusted Agent profile · City of Edinburgh
★★★★★
1,817 reviews across 1 platform
8 Wemyss Place, Edinburgh, EH3 6DH, City of Edinburgh, EH3 6DH
Part of Savills, see every office.
Savills's office in City of Edinburgh, at 8 Wemyss Place, is rated 4.1 out of 5 across 1,817 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Savills Edinburgh Country Houses hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near City of Edinburgh.
Every review we hold for the City of Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotNikita was very helpful throughout the…
Nikita was very helpful throughout the process and responded to all of our many questions in a very timely manner! We had a great experience with Savills!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Nikita
5/5
TrustpilotDaniel was a consummate professional…
Daniel was a consummate professional and made the often mixed experience of estate agency anything but. He was fair, caring and rationale with seller and buyer and could not be faulted at all.
Thank you for the review! I am so glad I was able to help and I really appreciate you taking the time to leave feedback.Regards,Daniel
1/5
TrustpilotThis is the worst letting agent ever
This is the worst letting agent ever. I had terrible experience dealing with Savills Calvary in Aborfield Green. They do not give any attention to the clients. Ariana not even replied for any of my voice mail messages and just sent laconic email messages. They are not interested on helping or pleasing their clients. They are a horrible agent. I recommend to do not use them for anything. They are not supportive, they are dishonest and scammers. Terrible!!!!
We take feedback seriously and would like to know more about your experience. If you'd like, please email socialmedia@savills.com with further information so we can investigate.
5/5
TrustpilotThorough & Professional
Being new to renting my property I wanted to use a firm with a strong reputation and an excellent network. Yes, fees for full management might be a little more than some of the others that "say" they offer a full service; but I can safely say you get what you pay for. Highly professional from start to finish and attention to detail was excellent. I feel like they treat both Tenant and Landlord with equal respect and that is important to me so I would recommend the team I dealt with at Savills without reservation.
Thank you for your kind feedback. We are thrilled to have been able to assist and we know that moving can be a very stressful time. Please don't hesitate to get in touch with any further queries.Regards,The Savills Team
5/5
TrustpilotGreat customer service
We bought our new house through Savills, working with Polly Hughes. Throughout the process they were professional, helpful and responsive, especially Polly. Thank you again and next time we move, we will use Savills as our estate agent.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotClaire was great
Claire was great - after a difficult process initially, she pushed through the sale quickly, efficiently, and was great to work with.
Thank you for your lovely review, Pippa. It was a real pleasure to be able to help you.Regards,Claire
5/5
TrustpilotThe Ethos of Savills
The ethos of Savills, and thus its dedicated Staff, places ‘property interest’ at a different level to other competitors. From the start of our engagement with Savills, initially with Ms Amy Hart and then followed through expertly by Ms Sarah-Jane Bingham-Chick, there has been an understanding which has prevailed way above the ‘property transactional’ process to one of ethics and empathy, in appreciating the atmospherics of a recent family bereavement, and the inevitable ‘passing on’ of a treasured family home.
Thank you for taking the time to leave such a kind review. We are glad to have been able to help you during this difficult time. We hope to work with you again in the future.Regards,Amy and Sarah-Jane
1/5
TrustpilotThis review relates to Savills' affiliate Dream Estates Croatia
This review relates to Savills' affiliate Dream Estates in Croatia. I am not quite sure why Savills chose this particular agent to represent them and allowed them to use their logo. The difference in customer service and approach is massive. Dream Estates bring this company into disrepute. I contacted them for evaluation however it took months to get a response, they provided partial information about their evaluation process, causing unnecessary delays. Savills, if you are reading this, I suggest you to find another professional agent in Croatia to affiliate with or invest some time to offer Dream Estates basic customer service training.
5/5
TrustpilotGreat experience!
We recently bought a house listed with Savills and their team has been super helpful and supportive in the process.Special thanks to Natalie from the Loughton office!
Thank you so much for your review, it is much appreciated. We wish you all the best in your new home!Regards,Natalie & Savills Loughton
5/5
TrustpilotFirst time using Savills
I used Savills for the first time on the 22/02/2022. I have not had the best of luck with estate agents at and unfortunately Savills comes with the reputation of being quite pretentious, however I could not speak more highly of my experience. I was met in the pouring rain by Mark Fell from the Waterloo office and he automatically greeted me with a smile and apologised for having me wait in the rain despite him not being late I was just super early! He was super professional, kind, thoughtful and considerate. He showed me 2 properties and was very transparent about both. He continuously answered all of the questions that I had and followed up our viewing with the promised paperwork. I would definitely use Savills again based on my recent experience and I would hope that all lettings negotiators have his knowledge, expertise and impeccable customer service! He has raised the bar very high!
I appreciate your kind words and I am so happy to have been able to assist. Please feel free to reach out again if there is anything else you need.Regards,Mark
5/5
TrustpilotI will always recommend Savills
I will always recommend the services at Savills Tunbridgewells for anyone buying or selling. They have supported me all the way during both of my house sales. One being a garden land plot the other my cottage. The Team that stood out for me was firstly Becky for her constant support and understanding. Ruth for her skills in showing perspective buyers our sales and for relaying the viewings back to me.I would definitely be happy to work with Savills again in the near future.Best regards Matthew Cross
Thank you for taking the time to leave a review. We appreciate your kind words and are so glad we were able to help you with your recent sales. We hope to work with you again in the future!Regards,Becky, Ruth and the Tunbridge Wells Team
1/5
TrustpilotThey ran away with my weeks holding deposit and gave the flat to someone else
I thought Savills was meant to be a reputable company but are actually very shady. I paid in a weeks rent as a holding deposit in December. They reassured me everything was ready for the move-in date, but on the very day of the move-in called to say that references had not been completed by the referencing company and that the only way is to pay a year of rent upfront, which I refused (this was never discussed previously). Even though the payment site states clearly that the holding deposit will be refunded unless the tenant pulls out of the offer, or should they provide inaccurate details, they have still not returned the deposit and are not responding to emails.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotZach Madison - Great Agent
I have worked with Zach Madison on a number of transactions. Zach was a pleasure to deal with and extremely helpful in getting sales over the line. I look forward to working with Zach again in the future.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotOutstanding Estate Agent
Savills sold our house in Balham in 2 days and got an offer OVER the asking price. David Stafford is efficient and knowledgeable, I would highly recommend Savills in the Nightingale Triangle to anyone needing to sell their property.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
1/5
TrustpilotI would like to warn first-time buyers…
I would like to warn first-time buyers at Saville online auction: please don't make the mistake of thinking it's easy to buy a house at an auction with a bridge loan.My daughter bought her first property at a Saville auction without having a lawyer read the auction fine print. She had to pay £10,000 for the seller's legal fees, which was included in the contract. Additionally, she could not get access to do a survey report to submit to the lender, resulting in missing the deadline by one day. This led to a £1,000 fine for late payment, on top of her solicitor fees and stamp duty. Furthermore, the property is not on the land register. Be careful, it can be very costly.
5/5
TrustpilotAmy was friendly and professional…
Amy was friendly and professional throughout and we achieved very nearly the asking price inside two weeks. Completion then followed in two months which is very good. Fully recommend.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotAbsolutely shocking absence of service
Absolutely shocking absence of service. We purchased a property through auction from Savills and since completion have been calling and leaving messages so we can get the keys. Got an email today saying they will send the keys ‘ when they get a chance’. Expect better from Savills. .
Hi Fiona, we are speaking to the Auctions team; could we request you email the buyer details and your contact information to socialmedia@savills.com so we can resolve as a matter of priority please?
5/5
TrustpilotSavills have been excellent…
Savills have been excellent in finding a new tenant for my flat and the process was smooth and faultless. Thanks to Georgina, Sezen and the lettings team for being so helpful, excellent communication and an all round positive experience.
5/5
TrustpilotListened to my requirements and found me an excellent rental
Joshua listened to me when I described the kind of house I was looking to rent, and came back not long afterwards with a very suitable property. He liaised with the landlord and myself, everything went smoothly, and the adminstrative side of things was handled efficiently by Savills office. I was very pleased with how well things went, as I had been looking for properties to rent for some time before contacting Savills.
Thank you for your lovely review, Margaret. It was a real pleasure being able to help you and hope you enjoy the new home.Regards,Joshua
5/5
TrustpilotExcellent service and experience
Savills has been excellent to deal with from start to finish. Ben Rivett is a great agent and we felt in very experienced and capable hands with him. I wouldn’t hesitate to recommend either Ben or Savills in the future.
5/5
TrustpilotMy Property Manager for my house in…Battersea.
My Property Manager for my house in Battersea is Roshni, she is very nice to work with and always communicates any problem well and then deals with any problems quickly. This of course keeps the tenants happy.
1/5
TrustpilotBeware of fraudsters - Savills St.John's wood branch who coerced with the landlord
I like to warn people of Savills (St.John’s wood branch). I rented out a flat in Eamont court in Jan and moved in the beginning of March. Despite stating my health issue(chronic migraine) and asking for details on any planned repair works in the building, Savills and the landlord lied to me and didn’t reveal it. I figured this only in June when I received an email about planned repair works for 5 months from July. When I confronted Savills and the landlord, the landlord repeatedly claimed they were not aware. But later confessed they had received info about the repair works in Jan!!! Further, the break clause that was agreed was manipulated which forced me to live there amidst the noise. If this was not enough, when I moved out, the landlord claimed they had cleaning issues. So, I agreed with Savills on Dec 7th to get the professional cleaners I engaged with at the time of moving out to fix them. On Dec 8th, Savills and Landlord claimed the flat is occupied and the cleaners won’t be allowed. From Dec 7th to Dec 8th, in a matter of less than 24hrs, they claimed the flat was occupied. Today I found out that was a lie. Savills and Landlord together lied to me. I warn people to beware of these fraudsters who trap people!!!
We are very sorry to hear about this negative experience. We take great pride in providing excellent service and are disappointed to hear we fell short of that. Can you please send more details to socialmedia@savills.com so that we can investigate further?
5/5
TrustpilotSophie Candlin, Savills.
Sophie Candlin was excellent from start to finish. Facilitated all our viewing requests/times, followed up promptly, answered our questions accurately, and assisted in ensuring that our references were complete within our short time-frame. Thank you Sophie.
It was my pleasure, William. I'm very happy everything worked out for you. If you need anything else please do not hesitate to call me.Regards,Sophie
5/5
TrustpilotA special thanks to Alice & Laura who…
A special thanks to Alice & Laura who helped to find a higher bid while in a due diligence process with a competitor bid and then made sure there was a quick exchange (they’ve been very effective in dealing with buyers' and lawyers' requests mediating efficiently all the counterpart's needs)
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Tell us what you need and we'll put you in touch. Savills Edinburgh Country Houses hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near City of Edinburgh.
