Neilsons Solicitors & Estate Agents City of Edinburgh reviews

★★★★★ 5/5

Trustpilot

Used Neilsons to sell an Edinburgh flat

Used Neilsons to sell a flat on Edinburgh's west side during April-June 2022. Exceptional service throughout - very clear, speedy updates with transparent handover of work between sales and legal colleagues. Neilsons ensured we had excellent sales and marketing support throughout and our Sales Negotiator Kirsten Olverman was particularly competent, proactive, and knowledgeable - made the whole process feel like the work was in a safe pair of hands. Couldn't have asked for more. Will go straight to Neilsons and request that the sale is passed to the same colleagues if they're available next time. Thank you!

SF · 17 June 2022

★★★★★ 5/5

Trustpilot

Flawless experience!

We had a flawless experience with Neilsons when selling our flat. It couldn't have gone any better. Thanks to Megan, Stephanie, Denise, Eileen and Eve for all their hard work!

Robert · 5 May 2025

★★★★★ 1/5

Trustpilot

A Masterclass in Customer Service

I booked viewings for two properties and even received helpful reminders the day before, great start! Unfortunately, that’s where the good service ended. I arrived early at the first property, got into the building, knocked on the door, no answer. I waited well past the arranged time. No agent. No explanation. Nothing. Thinking this might be a one-off blunder, I went to the second property. Exact same experience. No agent, no viewing, just a complete waste of time. After raising a complaint, I was eventually graced with a call the following evening from David Easton, Director of Property Services, from his car, on his way home, no less. I’m absolutely thrilled he could squeeze me into his busy schedule. His response? A simple “sorry”, as if that magically fixes everything. No accountability, no explanation, nothing. And then, just to top it all off, he had the audacity to ask, “What do you want us to do for you?” Ah yes, because it’s my job to come up with solutions for your company’s incompetence. Meanwhile, my wife and I had taken time off work for these appointments, but I suppose our time isn’t quite as valuable. Overall, I’m disappointed, but at the same time, I made it clear that I will not be using Neilsons to sell my property or purchase another. Of course, since we’re still looking for a property, we know we’ll have to deal with them again, because apparently, disappointment is just part of the home-buying experience. Looking forward to the next round of no-shows.

Trevor · 20 March 2025

★★★★★ 5/5

Trustpilot

A fantastic first‑time selling experienc

I was initially nervous about selling my property for the first time, but choosing Neilson’s Estate Agents made all the difference. From my first meeting with Lewis Hunter and my early contact with Suzie Steenkamp, I felt completely at ease and confident moving forward.

Christine · 15 February 2026

★★★★★ 1/5

Trustpilot

Needless stress. Choose another conveyancing company.

Very poor communication, miscalculation of due taxes, not paying Revenue Scotland within the 30 day period resulting in Revenue Scotland sending us penalty notice and fine. Just some of the issues. Others have had similar issues and interestingly the negative reviews are mostly recent. Has something gone very wrong with this company in past few months? I would never use again

Gerry · 5 September 2025

★★★★★ 5/5

Trustpilot

Our sales negotiator and all members of…

Our sales negotiator and all members of staff were very professional and kind at all times. Every process was made clear by regular emails and phone calls and always a friendly voice at the other end of the phone guiding us through the highs and lows of house buying! I cannot thank them enough for a successful conclusion.

Lorna · 1 October 2025

★★★★★ 5/5

Trustpilot

Fantastic service from Kirsten

Fantastic service from Kirsten. She is an excellent communicator and was very quick in returning my phone calls. She sold my mum’s house within 5 days and she achieved way over the valuation and offers over price. I can’t speak any more highly of Neilsons as a company.

Paul · 12 December 2025

★★★★★ 5/5

Trustpilot

Great service

Great service from start to finish with no hidden surprises. I was kept fully updated in the sale process without having to chase. I would recommend them for buying and selling, my negotiator Jade was informative and friendly but professional.

Eileen · 30 July 2024

★★★★★ 5/5

Trustpilot

A great firm to work with for both selling and buying a house

A great firm to work with for both selling and buying properties. We received excellent help and service from Neilsons Solicitors and Estate Agents for first, the sale of our property and then, the purchase of our new property. We thought the promotional material for the sale of our house was great. It made a major contribution to the sale going through very quickly. The advice we received from Neilsons on the Estate Agency and the Legals side helped us to secure very successfully both the selling and purchase of our properties. Equally, we were updated with information regularly on progress, and our questions answered very promptly by the teams we worked with on the Estate Agency and the Solicitors sides of the Neilsons. It was a pleasure working with the staff and we would have no hesitation in recommending Neilsons to our family and friends.

Steven · 26 November 2024

★★★★★ 5/5

Trustpilot

Will re-write so straightforward and stress-free

Thank you so much to Ashley at Corstorphine for all their help updating our wills. So helpful and made the process very straightforward. Thank you. Kerry

Customer · 13 February 2025

★★★★★ 5/5

Trustpilot

Excellent Service & Attention to detail

I have used Neilsons twice, first to purchase a flat and later to sell it, and both experiences were handled with a high level of professionalism. The team were efficient, well organised, and maintained clear communication throughout each stage of the process.

Customer · 18 December 2025

★★★★★ 5/5

Trustpilot

Brilliant service from everyone…

Brilliant service from everyone involved in a recent property sale. Very quick at communicating any updates on how your sale is progressing

Brizo · 13 May 2026

★★★★★ 5/5

Trustpilot

Highly recommended- 10/10 service

Have used Neilsons for buying/selling many times over the past 10 years and they have been fantastic. Very easy to deal with and always there to help. The team are well connected and are very efficient with the processes. Highly recommend.

Iftikhar · 6 December 2025

★★★★★ 5/5

Trustpilot

Smooth & Professional Purchase and Sale journey experience

I recently sold and purchased a property having experience of selling and buying previously with other estate agents. I can honestly say Diane and her team based at the Bonnyrigg branch truly do provide a great integrated legal and estate agency service.

J · 3 February 2024

★★★★★ 1/5

Trustpilot

Neilsons Corstorphine

Neilsons Corstorphine. Asked them to represent my mum. Lawyer left whilst acting on her behalf and Neilsons never told us. We were waiting for a reply and messaged them after 2 months to find out that he had left and they advised that they don't tell clients when lawyers leave?! It took over 2 weeks and multiple calls to eventually speak to another lawyer.

Darron · 19 March 2025

★★★★★ 5/5

Trustpilot

Neilsons have been amazing from start…

Neilsons have been amazing from start to finish in aiding with me with buying a house in a complicated divorce situation. I am very grateful to Diane and Valerie for being so patient and for going above and beyond to help me. Thank you! Ali

Mrs · 1 October 2025

★★★★★ 5/5

Trustpilot

Had great service from Neilsons on…

Had great service from Neilsons on recent house sale , took care of the photos , plan and video via Planography photo business.advised us on price and strategy to maximise the final sale price. Had them do our viewings whilst on holiday too. Forty viewings & nine offers in two weeks. We were in a small chain and we are not the most patient people but Neilsons answered our emails and enquiries and pushed our sale through eventually to our satisfaction.

Robert · 27 November 2023

★★★★★ 2/5

Trustpilot

Bad experience with Neilsons

As first time buyers we relied on Neilsons to guide us through the house buying process, but we didn't feel we received the best service and it was really disappointing. They made huge mistakes in the process, they got our move in date wrong which lead to a last minute rush in sorting out the paper work to allow us to move on time. They provided us with final payment figures which were incorrect. We gave them two stars because once the payment was made they did move things along quite quickly and were helpful in getting the paperwork sorted in short notice. Personally, I wouldn't use this company.

Traveller · 23 October 2023

★★★★★ 5/5

Trustpilot

Kirsten Olverman is very quick off the…

Kirsten Olverman is very quick off the mark and informative . will always respond to phone and email enquires promptly. Neilsons at St Johns Road a great branch

B · 12 December 2023

★★★★★ 1/5

Trustpilot

Take care to read the deeds of a property before you buy. Neilsons not always truthful

Be careful when buying a property from Neilson's that the information you are given is correct. At present the firm has a flat on the market in Edinburgh which states there is a garden to the rear. This is incorrect - the area is a 'drying green' which makes a huge difference to the use/non-use of this area. You have been warned ...

Judith · 17 December 2023

★★★★★ 1/5

Trustpilot

I wouldn’t use them

I wouldn’t use them. They got the figures wrong for conveyancing and are now demanding more money for their mistake after completion.

Ieysha · 14 August 2025

★★★★★ 1/5

Trustpilot

They make unsolicited phone calls

They make unsolicited phone calls. Unimpressed. Unprofessional.

Angela · 7 August 2025

★★★★★ 5/5

Trustpilot

Second time I have used Neilsons this…

Second time I have used Neilsons this time for a purchase and as usual everything was dealt with in a professional and efficient manner by Anne and Kara. This company are very customer friendly and everyone I spoke to were helpful.I will be back when I sell my property.

Margaret · 25 January 2023

★★★★★ 5/5

Trustpilot

Gillian Linton very helpful and quick…

Gillian Linton very helpful and quick to respond . bonnyrigg branch

B · 26 January 2024