Neilsons Solicitors & Estate Agents City of Edinburgh reviews

★★★★★ 5/5

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Friendly, local, on your side

When selling your home it is good to have someone knowledgable and experienced in your corner, and this was certainly my experience with Kirsten from Neilsons. She was friendly and approachable at all times and responded quickly with sound advice throughout the process, handling everything professionally and promptly while I moved to another country with a significant time difference. She pursued any hiccups or issues that arose determinedly to find a resolution. She was always on hand with strategies and recommendations and with a clear mission to get the best sale possible. I believe had I gone with a lesser agency I would have had a far less favourable outcome, but thankfully with Kirsten's help I received the amount I wanted from my sale. I'd like to thank Kirsten and the Neilsons team and would highly recommend their services.

Craig · 16 July 2026

★★★★★ 5/5

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100% recommend Neilson’s

I would 100% recommend Neilson’s to buy and sell your home. Everyone in the team was very professional and friendly. A special mention has to be made to Kirsten for excellent sales negotiating, and to Stephanie for conveyancing my house purchase under pressure. A massive shout out to Arlene who did the conveyancing on my house sale. It was a very challenging situation, and she went the extra mile to ensure it progressed on time. I had complete trust in her to keep me up to date. Hoping to never have to move house again, but if I do I will definitely be using Neilsons!

Alison · 15 July 2026

★★★★★ 5/5

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⭐️⭐️⭐️⭐️⭐️

We recently moved home and used Neilson Solicitors & Estate Agents, and I honestly cannot recommend them highly enough. From start to finish, the whole team was absolutely amazing. Moving home can be such a stressful experience, but they made everything feel so much more manageable. Their communication was excellent throughout, keeping us updated at every stage and always taking the time to explain things clearly. Nothing ever felt like too much trouble, and we truly felt supported the entire way through the process. Their professionalism, dedication, and attention to detail really stood out. It was clear how much time and effort they put into making sure everything went smoothly for us. We’re so grateful for all their hard work, patience, and reassurance during what could have been a very overwhelming time. If you’re looking for a reliable, supportive, and highly professional team to help with your move, I couldn’t recommend Neilson Solicitors & Estate Agents enough. Thank you again for everything, we genuinely appreciate all that you’ve done for us!

Colette · 26 February 2026

★★★★★ 5/5

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Exceptional Service

I would not hesitate to recommend Neilsons if you are considering selling your home. We used them for the recent sale and purchase of our flat in Edinburgh. The Estate Agency team are amazing, the marketing materials and strategy that Amy put together were second to none. Everyone that we dealt with in this department were exceptional. I need to make a special mention of Kirsten our sales negotiator who is exceptional at her job and was an absolute pleasure to work with. We were then passed to the conveyancing team, who had a pretty high bar after such a fantastic experience already. But Dave, Diane and Emily were more than up to the task! It ended up being a less than straight forward and slightly complicated sale, but Dave and co kept me informed the entire way, worked tirelessly and pushed it all to completion. I would not hesitate to recommend Neilsons and am so happy that we chose to go with them. Thanks for all your hard work and for making a daunting experience so much more enjoyable!

Gillian · 5 December 2025

★★★★★ 5/5

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I cannot thank Rhonda

I cannot thank Rhonda, Amy, Megan and the rest of the Neilsons Sales team in Corstorphine who helped us get our house on the market and get an offer which we accepted on our house in a quick time. The team at Neilsons kept us informed at all stages and were quick to respond on any calls/emails sent. Thank you could not have hoped for anything better

Samantha · 16 January 2026

★★★★★ 5/5

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The only choice in Edinburgh if you have an estate agents or solicitor service need.

The care, personal approach, knowledge and attention to detail of Diane and Kirsten was exemplary. They were professional yet very personal and conducted their business with humour and professionalism. If I was lucky enough to have another property in Edinburgh to sell or buy they would be my first point of call.

Andy · 6 May 2026

★★★★★ 3/5

Trustpilot

Kirsten was great

Kirsten was great. Always happy to chat for as long as it took to resolve my questions. And often helped me with things that were not really in her remit. Sadly I felt others in the process didn’t have her dedication hence not being able to give a higher rating!

Customer · 12 December 2025

★★★★★ 5/5

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Would recommend them in a heartbeat!

I can't thank all the crew at Neilsons enough. Selling under challenging circumstances, and managing it on my own, David Easton and Kirsten Grant made the process smooth and made sure I kept on track. Personable and professional they ensured I had all the information to make the right decisions. Sale complete and moving onto buying, Dave Marshall guided me through the process and was happy to spend time chatting about the pros & cons of offering. I am so happy to be settled in my own place, right where I wanted to be. Approachable, supportive, answered endless questions, kept my overwhelm at bay . . . . I will recommend them in a heartbeat! Also thanks to Ben Ramsay, Shiela Batten, Lorne Dundas, Diane Slessor - teamwork and all very much appreciated

Issy · 18 December 2024

★★★★★ 5/5

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Professional, attentive and efficient

As a first-time buyer I had very little understanding of the process of buying a property. Neilsons were on hand every step of the way to guide me through, answer any questions, and provided me with valuable advice and information. The whole process went smoothly, and I was always kept up to date with what the next steps were. Overall, I couldn’t be happier with the service from Neilsons! Thank you so much to Katie P, Suzie J, Danielle, Lynda, and Claire, for making buying a property such an easy and enjoyable process.

Samantha · 17 December 2024

★★★★★ 5/5

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Kirsten made the experience really easy

Kirsten made the experience of buying a home in Scotland from Dubai really easy and painless. She guided us through the process and removed all the unnecessary obstacles. She is methodical in her approach and kept us informed every step of the way.

Claire · 25 December 2025

★★★★★ 1/5

Trustpilot

A more painful process than necessary

A more painful process than necessary We decided to use Neilson’s to sell our Edinburgh flat and subsequently buy our next property as we'd had a reasonable experience in the past. The sale side went relatively smoothly until it was passed from the sales team to the legal department. That's where hope goes to die. To illustrate, our buyers had also engaged Neilson’s to conduct their business. You'd think this might grease the wheels of communication. It did not. Communication was not up to scratch. Phone calls not returned and extremely slow at responding to emails. At one point a senior partner was going to call me regarding the frustratingly bad communication. Even that did not happen. A hassled sounding para legal eventually phoned me at 6pm while I was out for a family event. After accepting an offer on my flat, I was passed on to several different people whilst the process was ongoing. This was quite unsettling. From Claire to Kara to Anne (to Robert and back to Anne due to annual leave). An out of office automatic email informed me that my solicitor was now on maternity leave. I had to contact the office to ask with whom I was now meant to be dealing as it really wasn’t clear. Errors were made. An email regarding our buyer’s offer contained a letter of offer for a different property and client. Just a ‘sorry for that’ and an explanation that I would not receive an offer letter due to the buyers also using Neilson’s. I was almost overcharged by £650 had I not repeatedly questioned my paralegal regarding the Land and Building Transaction Tax (LBTT). I was purchasing a house that was currently office premises (to be reverted to residential). She was insistent that the amount due was dependent on what the building would become rather than what it was currently. This is not correct. It was a trainee that checked with a senior partner and came back to me swiftly saying that I was correct. On the day before the removal van turned up (29/07/24), a Neilson’s FOR SALE sign appeared outside our main door, joining the existing 'SOLD' sign WITH OUR FLAT NUMBER ON IT. My partner immediately removed the sticker. A heart stopping moment. A call confirmed this was an error and it would be removed. We moved out of the property on 31/07/24. At time of writing this review (8/10/24) BOTH signs are still there! Six weeks after we had accepted an offer on my flat, an email arrived at 9pm advising the buyers were asking us to reduce our price (their offer) by £5k. 9pm! No sleep took place and then a frustrating Friday and a weekend waiting for business to supposedly recommence on the Monday morning (when there was silence). As stated before, the buyers were using Neilson’s. This should have been easier as it was 'in house', but trying to communicate in order to negotiate with the buyers was extremely frustrating and took longer than it should have. Being some way into our own purchase, we had no palatable option but to take a £5k hit. In the end the sale and purchase went through, but what a massive headache along the way.

TCA · 10 October 2024

★★★★★ 5/5

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Fantastic service

Fantastic service. Especially from Kirsten. Great communication from start to finnish. No faults with this company just pure professionalism. Kirsteen is absolutely a delight to work with and always kept us updated. She is fantastic as her job! Wouldn't go anywhere eles!

Kirsty · 11 December 2025

★★★★★ 1/5

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What started off well with the sales…

What started off well with the sales team putting property on the market swiftly and great communication with Siobhan, quickly turned into absolutely appalling service from Anne. No replies to several emails, no documentation and indeed still waiting for some items, incorrect fees asked for on a Saturday night expecting an extra £10k to complete immediately, when I fact that’s what they were due me. Sale didn’t complete on time despite having months notice. Still being asked for proof of amends to kitchen the day of completion despite being provided three months earlier. To top it off a formal complaint has gone in which hasn’t been acknowledged. Tomorrow we go to the independent bureau to lodge a formal complaint with them. Would never ever use again. Maybe a different solicitor but not this particular one

InPost · 12 February 2026

★★★★★ 1/5

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Used Neilsons to wind up my dad's…

Used Neilsons to wind up my dad's estate. They took £24,000 and closed the account without finishing all aspects and left me with the most difficult part ( overseas land) to deal with myself. Would never use them again or recommend them to anyone. Terrible treatment for a grieving family. Lazy staff.

Nicky · 25 August 2026

★★★★★ 5/5

Trustpilot

Exemplary support and guidance…

Exemplary support and guidance from Neilsons with selling my property. Their professionalism, expertise, patience, helpfulness exceeded my expectations. I am ever so grateful to the team. To name a few, Jamie Robertson, Siobhan and especially Stephanie Morice who has been amazing in helping with the conveyancing process. Full credit goes to her to make my experience so smooth and well informed. Thank you.

Srabasti · 21 February 2025

★★★★★ 5/5

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Kirsten was very knowledgeable about…

Kirsten was very knowledgeable about the local housing market and kept me updated throughout my house sale. Excellent service all round and I wouldn't hesitate to recommend her in particular and Neilsons.

Richard · 17 December 2025

★★★★★ 5/5

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The most outstanding service

We honestly couldn’t have asked for a better experience selling our first home with Neilsons from Lewis and Kirsten. From start to finish, the service was outstanding. Lewis Hunter, our valuer, was professional, approachable, and incredibly knowledgeable about the market. He explained the process clearly, provided a detailed and accurate valuation, and gave us real confidence in the decisions we were making which meant so much as first-time sellers. His friendly manner made everything stress-free, and the brochures he prepared showcased our home beautifully. We were equally impressed with our sales negotiator, Kirsten. She guided us through every stage with clarity, confidence, and such a personal touch. At times she felt more like a friend than a negotiator always at the end of the phone, no matter how small the query, and consistently making us feel like we were her only clients. Knowing we had Kirsten on our side made the whole experience so much easier and even enjoyable! A special thanks also to Maureen in the Property Booking Team, who managed our viewings seamlessly around our full-time jobs. The Neilsons client portal was brilliant too, keeping everything from home reports to viewings clear and easy to track. Overall, we couldn’t be more grateful to the team at Neilsons. Professional, reliable, and genuinely caring. Highly recommended to anyone selling their home!

Chelsea · 3 December 2025

★★★★★ 5/5

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Excellent Estate Agents

Neilsons have been absolutley superb dealing wtih the sale of my property. The advice on staging for sale was excellent, and they even recommended trades to get some jobs done. Their photos and marketing materials are superb, much better than some of their competitors who we had considered using. Everyone we've dealt with has been so friendly and helpful and we got an amazing price at the closing date after just 11 days on the market. They are efficent, professional and a pleasure to deal with. Would 100% recommend and certainly will use them again in the future.

Mel · 3 December 2025

★★★★★ 5/5

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Excellent service

I recently used Neilson’s solicitors in Edinburgh to sell my property in Livingston and I was very impressed with their service. Eileen who I worked with was professional and helpful and made the entire process as smooth as possible. They were always available to answer my questions and kept me updated throughout the process. I would highly recommend Neilson’s to anyone looking to buy or sell a property in and around Edinburgh.

Ian · 8 May 2024

★★★★★ 5/5

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Brilliant Company

I've used Neisons for years for buying, selling & winding up of an estate, the service & communication I've received on all occasions has been excellent . All the staff are very friendly & helpful and give good honest advice , I usually ask for David Easton head of sales a pleasure to deal with & Kirsten Olverman during sales transactions she has excellent skills in negotiations . I highly recommend them 👌

Mr · 12 December 2025

★★★★★ 5/5

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Fabulous staff

I want to share my experience of leaving some jewellery behind at the Sardinia Neilsons.Communication was great by all staff from when I emailed to say I had left it behind.Frostie was brilliant and arranged for someone to bring it to the UK! Collected from Brighton today and very pleased to say it was all there with a comprehensive list of all that was there done by the hotel staff. Very grateful to all staff in their handling of it from the housekeeping staff handing it in to Stephen who handed it over to me today. You are all brilliant and brilliantly organised. Thanks again Frostie for going above and beyond when you had time off too! Customer service at its very best!! ⭐️⭐️⭐️⭐️⭐️

Julie · 13 October 2023

★★★★★ 1/5

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Incompetence unlimited

The sales team at the Corstorphine branch were incredibly helpful and informative, as were all the staff I dealt with in the office. The receptionist at the front desk also was incredibly helpful and knowledgeable. Unfortunately the conveyancing side of things was a much different story. If you want the stress and cost of having to engage your lawyer and solicitor, plus checking and for the many mistakes they made, and trying to get them to communicate and keep you informed of delays and updates, then these are the guys for you. I believe they had to sack the head of conveyancing around May of 2025, which caused problems. The current head means well, but his 40 years of experience still led to major mistakes and nothing short of incompetence. I travelled from Australia to Corstorphine to deal with these issues as I was selling my late father's house on Drumbrae South. Even at settlement the money from the sale was sent to my own excellent legal team at Glenorchy House to sort out was wrong. They transferred to much money to my own solicitor, then didn't answer her emails. They had to contact another person at Neilsons they had dealt with before to sort it out. As too much money doesn't balance the books, this added yet another 3 weeks delay to a simple sale. The original sale was supposed to be settled on the 20th of June 2025. It was the 30th of July 2025 when it was signed off by both solicitors, then four more weeks of delays due to the transfer of funds being incorrect. Yes, people make mistakes, but this many. I also have a paralegal cousin help me wade through the documentation and advise me on the best course of action. This was not a good experience for me or my family to deal with. I would give sales 10/10, but the conveyancing team let the rest of the team down very badly.

Recker · 5 September 2025

★★★★★ 5/5

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I was selling one property whilst…

I was selling one property whilst purchasing a new home, Neilsons helped immensely as stress levels did rise , as they do, yet we survived the ordeal. Anti-laundering rules were new to me yet once completed we could settle down until a week before moving. Everything went without any hiccups. We would recommend them highly and their fees were transparent and fair. Many thanks Neilsons 👍👍👍

Lee · 15 May 2024

★★★★★ 5/5

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A great service

A great service from start until the finishing line. Our sales contact, Kirsten Olverman, kept us updated at every stage through the process with great communication in a friendly manner, nothing was ever too much trouble.

Colin · 24 July 2026