Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLong Live KF Kensington
I have been a tenant with KF Kensington for almost 2 years now and my experience so far has been 10/10. From my very first contact with letting agent Sophie Alexander, through day to day management with the very responsive Ann Marie Agyemang, and now with Mags O Grady for my lease renewal.I feel lucky, because my past experiences with other agencies have been terrible.
MBRGR · 27 November 2023
Agent replied · 25 October 2024
Thank you so much for your kind review, it’s been a pleasure having you as a tenant of Knight Frank’s for the last two years. Here’s hopefully to many more.Ann-Marie, Sophie and Mags
★★★★★ 5/5
Trustpilot10 years dealing with high end real…
10 years dealing with high end real estate agency KFcompany is expensive in my opinion but you get for what you pay, mean : serious and dedicated team excellent follow-up on maintenance and report on the tenant flat conditiontruly watching that rentals are made on time and if not immediately proceed to the necessary to recover unpsid rent
Luc · 24 April 2024
Agent replied · 25 October 2024
Thank you very much for your glowing review! Please let me know if there is anything else I can help you with.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotExcellent service from Kasia Jobda
I received excellent service from Knight Frank's Kasia Jobda. Kasia proved an extraordinarily brilliant negotiator in renewing the tenancy of my flat. She engaged closely, personally, and enthusiastically with my case, fully understood its dynamics and context, and, with her negotiating acumen, achieved an excellent rate for our flat, far exceeding my expectations. Her attitude and energy gave a new dimension to the relationship between estate agent and landlord, hugely enhancing my experience of Knight Frank. Kasia also completed the renewal paperwork in zero time. Finally, she was courteous and answered my emails instantly. She is an invaluable and efficient negotiator and a delight to work with.
Athena · 11 August 2022
Agent replied · 25 October 2024
Thank you for your kind words, Athena It was a pleasure assisting you and do not hesitate to contact me. Kasia
★★★★★ 5/5
TrustpilotBeth Tighe Knight Frank
I have been really pleased with Beth at Knight Frank. It’s clear she works very hard to bring as many quality viewings as she can and to match the tenants needs with the home and once a match is found, to ensure that both Landlord and tenant are happy. I can really recommend her.
S · 3 July 2024
Agent replied · 25 October 2024
Dear Sumaya, thank you for your review, your kind works mean a lot. I am so pleased we found you a lovely tenant. Best of luck with your own move and I am sure we will continue to work together for many years to come! Best, Beth
★★★★★ 1/5
TrustpilotNever again
We bought the house, but will not be dealing with Knight Frank Dulwich ever again. They are 100 percent on the sellers side and in fact created such a hostile environment that we almost pulled out of the sale. Sales tactics from the estate agent felt wholly unprofessional and personal.
Rosanne · 8 September 2024
Agent replied · 25 October 2024
Dear Rosanne, I was shocked and saddened to read your review today. We always strive to provide the best possible customer experience for our buyers, as well as our sellers. I would welcome the opportunity to discuss the issue you raised in more detail and to try and find out what has gone wrong. Please do contact me by phone or email.Kind regards,Camilla 0203 8159 422
★★★★★ 5/5
TrustpilotJosh Ward‑Brickett Takes care of our…
Josh Ward‑Brickett Takes care of our interface with the landlord and he has been very helpful listening to each and every concern (and there were two months last year where lots of things happened all together) and addressing each and every one of them so that resolutions were found. Very happy with Josh and with the knight Frank service
Nadia · 28 March 2024
Agent replied · 25 October 2024
Thank you Nadia for your valuable feedback. It has been great to be there for you each step of the way, we will continue to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotBeth was very kind and explained the…
Beth was very kind and explained the house well, so it was very helpful.
Hyun · 26 January 2024
Agent replied · 25 October 2024
Thank you for your review, it was great working with you. Best, Beth
★★★★★ 5/5
TrustpilotAnik was really helpful as a property…
Anik was really helpful as a property manager. Great service. Would recommend
Krisp · 5 March 2024
Agent replied · 25 October 2024
Thank you for your kind review, we will continue to work with you. Anik
★★★★★ 5/5
TrustpilotShoutout to Summer White for being…
Shoutout to Summer White for being super helpful !
Daniel · 1 May 2024
Agent replied · 25 October 2024
Hi Daniel, Thank you so much for your kind review. I hope you love your new home. Thank you, Summer
★★★★★ 5/5
GoogleKnight Frank Cirencester/Bath recently sold a property for our family. They did a fantastic Job. We had no hesitation in instructing Charlie Taylor, Alice White and Rupert Sturgis from the Cirencester and Bath offices to manage the sale for us. We are delighted we did. Alice and Charlie were both superb, hands-on coordinator. They gave us a realistic estimate of what we might reasonably expect to achieve and within what time frame. They organised a swift and efficient photo-shoot, asked for our input on the publicity material and pulled together a fantastic team from your local offices, all of whom he personally introduced us to, who would show the house. They gave us regular updates on how the viewings went. Offers followed shortly. They held their nerve, talked us through the various options available to us and guided us through what was a difficult process. Their strategy worked in spades and we exchanged. We cannot praise them more highly for the outstanding service we have received from each of them. We cannot commend Knight Frank more highly. Thank you all very much.
Sarah · 16 October 2017
★★★★★ 5/5
TrustpilotGood property manager
Anastasia has been supportive of my requests whenever I needed.
Arjan · 9 April 2024
Agent replied · 25 October 2024
Dear Arjan. Thank you very much for the feedback. This was always a pleasure working with you.Anastasiia
★★★★★ 5/5
TrustpilotEmma Soanes is warm and kind
Emma Soanes is warm and kind. Loving her service.
Dian · 28 April 2024
Agent replied · 25 October 2024
Thank you for your review and lovely words! It has been a pleasure managing your apartment and I wish you all the best with your new property manager. Many thanks, Emma Soanes
★★★★★ 5/5
TrustpilotI dealt with Sam to rent my flat
I dealt with Sam to rent my flat. Good diligent service
Michael · 19 March 2024
Agent replied · 25 October 2024
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
★★★★★ 5/5
TrustpilotWendy Gilchrist was incredibly helpful…
Wendy Gilchrist was incredibly helpful and efficient in contract renewal
Nadia · 4 April 2024
Agent replied · 25 October 2024
Nadia, it was a pleasure to help and delighted you are so happy in your home! Wendy
★★★★★ 5/5
TrustpilotLouna Del Barrio was wonderful
Louna Del Barrio was wonderful Many thanks
Mohammed · 31 May 2024
Agent replied · 25 October 2024
Thank you Mohammed for your really kind review. Louna
★★★★★ 5/5
TrustpilotVinnie from Renewals is great
Vinnie from Renewals was great in negotiating my lease extension. Quick, sensible, and efficient.
Ioannis · 9 January 2024
Agent replied · 25 October 2024
Dear Ioannis,Thank you for your kind words.It was a pleasure to assist you again.Thanks.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotStine | Fanstic Professionalism
Stine was fantastic, very accomodating and flexible throughout the process and i would highly recommend her.
Wilhelm · 24 November 2023
Agent replied · 25 October 2024
Dear Wilhelm,Thank you very much for your kind review! It was a pleasure to assist you and Carl to move into your flat in Notting Hill!Hope you enjoy and feel free to reach out for any assistance you may need in the future.Best wishes,Stine
★★★★★ 5/5
TrustpilotBought new house and sold old house…
Bought new house and sold old house with Helen at Knight frank. the process was smoother than what I'd been told of estate agents and Helen was very helpful throughout and patient when our solicitors dragged their heels.
Edward · 14 June 2024
★★★★★ 5/5
TrustpilotOscar was awesome 🤩
Suzetta · 16 July 2024
Agent replied · 25 October 2024
Hi Suzetta, thank you for your review - it was a pleasure to meet you and I hope you enjoy your time in your new property. All the best, Oscar
★★★★★ 5/5
TrustpilotWe have been really pleased with our dealings with Knight Frank
We have been really pleased with our dealings with Beth at Knight Frank. She is very responsive, has a great attention to detail and it is clear she is working very hard on behalf of both tenant and landlord to make everyone happy. Very professional and very easy to deal with. Highly recommend.
Samantha · 28 June 2024
Agent replied · 25 October 2024
Hi Samantha, thank you so much for your kind words. It has been delightful working with You, I am so pleased we were able to find you a lovely home. Best of luck with the packing these next few weeks! Best, Beth
★★★★★ 1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
Marta · 20 September 2024
★★★★★ 5/5
TrustpilotRobin Macdonald from Knight Frank
Robin Macdonald from Knight Frank has made the whole maintenance and upkeep of our property in Wapping/Shadwell an easy, stress-free process. He's always available one email away, with very helpful responses, and always quick to action. He's a great ambassador to the company!
Nicolas · 5 December 2024
Agent replied · 27 December 2024
Many thanks for your kind review Nico! It has been an absolute pleasure to assist you so far and look forward to continue working with you for the duration of your time at Sovereign Court.Best,Robin
★★★★★ 5/5
TrustpilotKnight Frank
Knight Frank - high quality agency - I experienced it for lettings twice now and I am very positive about it.Summer White: she is absolutely great. Very commercial, great attitude, responsive and quick as well as kind and elaborate when you experience issues in letting your property.
Alessandro · 2 October 2024
Agent replied · 25 October 2024
Dear Ale, Thank you so much for your kind words! I and am delighted to hear that you’ve had a good experience with Knight Frank. I’m so glad to have been able to assist you in your lettings. Please don’t hesitate to reach out if you need anything in the future!Warm regards,Summer White
★★★★★ 5/5
TrustpilotKristian Lee was really helpful in…
Kristian Lee was really helpful in getting our issue resolved on the same day
Devin · 23 December 2023
Agent replied · 25 October 2024
Dear Devin.It was a pleasure assisting you. Thank you for your kind review.Kristian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
