Trusted Agent profile
★★★★★
92 reviews across 1 platform
53 Castle Street, Cirencester GL7 1QD
Cain & Fuller Estate Agents's Cirencester office at 53 Castle Street is rated 4.7 out of 5 across 92 reviews on 1 platform, including 92 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Cirencester office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend anyone looking to sell their home to use Cain and Fuller. Professional, quality service with great communication throughout. Photos and write up were at a very high standard and really stood out from the rest. Hugh is a star!
5/5
GoogleMy experience with Cain & Fuller - particularly Hugh was excellent. They found me the house I wanted, they were easily contactable on the phone or popping in the office, when solicitors needed pushing they were on it. Fantastic advice and friendly support. Hugh made a stressful time considerably easier.
1/5
GoogleAbsolutely Awful Letting Experience We rented a 3-bed semi in South Cerney. Collected the keys then arrived at the property to find it hadn’t been cleaned - dust everywhere and dead insects and fluff all over the carpets. 4 hours of cleaning for us before we could unpack as a result. The kitchen had natural wood worktops. No one said anything about is, the tenants, maintaining them. Black water marks began to appear not long before our 3-month inspection. Unfortunately, having booked s day off work, we were informed on the day of inspection they couldn’t come. They didn’t actually do the inspection for another 2 months. I’d called in my concerns about the worktop, was told someone would come out but no one did. So imagine our incredulity on being told we were being charged £200 on move out for the water damage to the worktop. Nothing in the contract said we were responsible for its maintenance but we were told we could fight the issue via the ombudsman but that might take months. Given we needed our deposit back in order to buy our new house, we had to pay up. There are other issues (£80 for overpainting in white some wall scuffs on the white wall that they spotted) but I think you can see how awful this company are. You have been warned!
Hi Mark, Thank you, however it is unfortunate that you didn't give the review back in 2015 when you left the property we where managing on behalf of Cain and Fuller, its a shame as 5 years later we are unable to act on any of the points you have raised.
5/5
GoogleMr Fuller and Hugh were incredibly helpful throughout the process, promptly responding to any queries. This was my first property purchase so cannot thank them enough for their support. I greatly appreciated their help. Really professional and trustworthy estate agents.
5/5
GoogleSold our house at a very busy time for them. Matthew and the team work so hard and are always on hand to answer queries. Good communication with Mark organising the viewings. Had several buyers offer and they used their client knowledge to find the best buyer for us.
5/5
GoogleMatthew and Hugh were fantastic, they had our house under offer within a week of going on the market, they know Cirencester so well. I would recommend them because of their knowledge, efficiency, professionalism and friendliness.
5/5
GoogleI recently purchased a property through Cain & Fuller, an exceptional service was provided - a special mention to Matthew Fuller who has helped make my transition into the area a happy one!
1/5
GoogleI do not know the reason why, but the communication from this company is terrible, almost dismissive. After finding a potential new home, we submitted an offer subject to an appraisal of our own home. The appraisal happened quickly but communications stopped. After several telephone calls and emails, no reply. Weeks later I received a reply stating the house was sold. So disappointing as I’ve since heard that the offer was below asking price when we were willing to offer full. For this reason i would not use them to sell my own home as I would not be certain that I was receiving a true picture of interested parties.
5/5
GoogleMatthew and Hugh were fantastic, they had our house under offer within a week of going on the market, they know Cirencester so well. I would recommend them because of their knowledge, efficiency, professionalism and friendliness.
5/5
GoogleAlthough the house pretty much sold itself (I love it even more now I've moved in), Mark made the buying process less stressful than it could have been. He was very approachable and responded really quickly to any queries.
5/5
GoogleAfter many extremely unprofessional dealings with other estate agents in Cirencester, Hugh did a fantastic job guiding us through the purchase of our first home. He was patient, understanding, and very communicative throughout the entire process. I highly recommend going with Cain & Fuller.
5/5
GoogleHugh from cain and fuller helped us buy our ‘forever home’ and from start to finish he was fantastic with giving us regular updates and check ins, he was a real driving force when there were some hiccups along the way! Fully recommend as the service couldn’t have been any better. Thank you!
5/5
GoogleI would have no hesitation in recommending Matthew Fuller to handle the sale of your property. From the very start, Matthew took all the stress out of the sale process, delivered on everything he said he would, kept me fully informed of progress and importantly returned a sale price that far exceeded that quoted by other local agents. Matthew provided invaluable advice on how to prepare our property for sale in order to achieve the best possible price. As I live 200 miles away, Matthew arranged for his local trade contacts to undertake the work at short notice and at reasonable rates.
5/5
GoogleHad an amazing experience with buying our first home through Cain and Fuller. We were extremely lucky to be in the safe hands of Hugh who guided us through this daunting time and made the process so easy with weekly updates. Would highly recommend this estate agent and will definitely use them again.
1/5
GoogleInitial impressions of Cain and Fuller were good, with Matt Fuller selling us a very professional service. The reality couldn’t have been anymore different. Completely appreciate that the market has been booming this year and all estate agents in the Cirencester area have been extremely busy, but C&F have clearly overexerted themselves in terms of the number of clients they have taken on. Whenever I could get through to their actual office I was always rushed off the phone, rarely received a call back when promised and at one stage an employee shouted down the phone, whilst telling me that we were not their only client and that she wasn’t being paid anymore despite the increased workload that they’ve taken on. I was only asking for an update on the legal process having been promised a call back earlier that week. At this stage we had hardly progressed, despite our property being taken off the market as STC two months prior and there had been no visibility of this within C&F, hence our ongoing requests for more information. Throughout our experience, the only updates received from the selling side were a result of chasing C&F multiple times for news. To give Matt credit, he would sometimes give us a ring in the evening, but at that point its not a great deal of help as solicitors and other agents are not working at that time. Having been made to feel like an inconvenience from day one of being STC, four months later, I politely called the office to request a change of agent. That evening I received a call from Matt Fuller who, after hearing our reasoning, became rather unpleasant to the point of being very spiteful and, again, unprofessional - clearly his true colours and a complete contrast to the service we were initially sold. Goes without saying, but would not recommend. Hopefully they come and retrieve their sign before Christmas...
5/5
GoogleHaving bought 3 properties through C&F I have found Matthew and his team to be nothing but professional, honest and helpful. Id recommend them to anyone.
1/5
GoogleHorrible experience, have been trying to schedule viewings for a few properties around the Cirencester area and cannot even get the courtesy of a reply. Wouldn't recommend selling the a property with Cain and Fuller since they don't appear to be very keen on even marketing them to prospective buyers.
Hi John, I've spoken with the team this morning and checked our full time answering service as our are calls are always answered, we have no record of calls from you requesting any viewings and you are not on our data base, all I can do is apologise and and give you Matthew Fuller's direct line, 07557029020, if there is a particular property you are keen to see, please do call him and he will definitely make it happen.
5/5
GoogleMatthew and Mark were professional, calm and helpful throughout the sale of our property. They have the best local knowledge of the market IMO.
5/5
Googlehad a good experience buying my house recently with Cain & Fuller. Mark was really professional and helpful and kept us informed throughout the process. Would definitely recommend
4/5
GoogleI dealt with Mark throughout my house purchase. For me the most reassuring thing was his speediness to respond to and chase any queries whatsoever. Fabulous service.
5/5
GoogleCannot recommend the services of Cain and Fuller any higher. Matthew and Hugh are most professional and efficient in driving the deal through. We have bought and sold and our valuations have been accurate and realistic with excellent communication throughout.
5/5
GoogleMark was knowledgeable and helpful with your purchase which went very smoothly. Wouldn't hesitate to use again!
5/5
GoogleRestoring faith! We have used many agents over the years and only started using Cain and Fuller 2 years ago. They have definitely raised the bar and restored our faith in letting agents. Nothing is too much trouble, even when you need to speak to them outside hours (and you genuinely can contact them 24 hours a day)... very refreshing in this day and age! I would heartily recommend them to anyone looking to rent their property, they certainly do provide a trouble free, 1st class service!
5/5
GoogleExcellent, outstanding! Of all the local agents we found Matthew & Nicola offered an individual, professional and friendly service. Moving house just before lockdown, going into rented, then searching for a new property during a pandemic, what can we say - a bit challenging. However, we always knew that this agent were on case for us and were always prepared to go the extra mile. Brilliant. Thank you so much!
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Cain & Fuller Estate Agents's Cirencester office has 92 reviews across 1 platform: 92 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Cain & Fuller Estate Agents Cirencester is rated 4.7 out of 5 across all 92 reviews, and 4.7 out of 5 on Google from 92 reviews, checked 9 October 2026.
Cain & Fuller Estate Agents Cirencester, 53 Castle Street, Cirencester GL7 1QD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.