Ross Nicholas and Co reviews

★★★★★ 5/5

Google

We used Ross Nicholas and Company to sell my late father's house. We were very pleased with the service. Ross Croucher visited the property in April 2022 to give the market appraisal. We were impressed by his enthusiasm and professionalism. His valuation of the property was spot on. The marketing was excellent with a professional photographer used including for aerial drone views and a matterport scan to allow 3D viewing inside the property. This was important as it was a high value property and needed to be shown to it's best advantage. The marketing and viewing period was very quick with a number of viewings secured and an offer accepted at the asking price from a cash buyer. The sale was completed incredibly quickly by mid July. Ross monitored progress and kept us informed. Everything went extremely smoothly from start to finish.

Noel · 26 March 2023

★★★★★ 5/5

Google

George is absolutely fantastic to deal with. He understands and really knows the local housing market. I genuinely cannot recommend Ross Nicholas enough.

Miles · 29 April 2024

★★★★★ 5/5

Google

A big thank you to the team especially George he went above and beyond to help me get my lease thank u

Paul · 25 March 2024

★★★★★ 5/5

Google

I recently bought a brand new property via this friendly, family run company. Unfortunately my own sale through another agent locally became rather challenging and delayed, but Ross Croucher really did go the extra mile for me, assuring the seller at every stage and keeping all parties well informed. I found the service to be very professional and experienced whilst remaining personable. I have no hesitation in recommending this agent, and consider myself fortunate indeed. I’m now living in a beautiful property which has been genuinely life changing for me. Thankyou Ross.

Sarah · 16 April 2023

★★★★★ 5/5

Google

The whole team at Ross Nicholas were cheerful, efficient and helpful. I was a buyer for a property in Highcliffe and, although not technically their client, every assistance was given to me to get this very difficult chain through to purchase. Ross Croucher in particular liaised with my agent and solicitors beyond the call of duty with his inside knowledge and experience to keep everyone in tandem which resulted in hugely reduced stress levels. The sale would not have happened without his dedication and quiet tenacity, remaining polite to everyone. Thank you Ross Nicholas. I would highly recommended this company.

Mary · 26 March 2023

★★★★★ 5/5

Google

We (Whoobid) work alongside Ross Nicholas to offer online auctions to the local area. We have recently ran our first auction alongside them and had an incredibly successful result for our mutual client, achieving an instant exchange at a strong price for the vendor. George and his team worked tirelessly to market the property and ultimately built sufficient interest for a fantastic result prior to auction. Having worked together on a professional side I cannot recommend George and his team at Ross Nicholas enough. We certainly look forward to many more successes in the near future!

Dan · 16 June 2020

★★★★★ 5/5

Google

Ross C from the Highcliffe branch was a delight to engage with. He was supportive, informative and reliable at all times. There were challenging times during the purchase and if not for the fact that Ross was kind and understanding and …

Muyiwa · 16 April 2021

★★★★★ 1/5

Google

Dreadful Commercial Department. Firstly, as most estate agents, almost impossible to get through. No problem.. But then they keep properties that are under offer or gone on Rightmove, so you end up wasting time researching an area and looking at floor plans of a place that isn't even available. "Oh it's just gone under offer"... Right.. Like "Oh, your taxi is JUST on it's way".... In my opinion they leave properties like this on the market so that a) you call in and they can take your details and b) for a bit of "brand presence". Dreadful. We wont use them again and we have 31 properties and are looking all the time. EDIT IN RETURN TO RESPONSE Sincere thanks. You may indeed feel it unfair in my saying it was hard to get hold of you, especially when you are armed with your knowledge that I got through on the first attempt. Sadly your knowledge is completely incorrect, I had called on Monday and on Tuesday I had called again and been put through to a different branch (I assume, the lady said everyone was on the phone or out, ask her). It's a little ridiculous you feel I would write "hard to get hold of" after speaking with you on the first try. Further, whilst it may be your "best practice" not to take properties off of right move until KYC's are complete (though there is nothing in legislation that mandates this), most agents (especially the good ones) at the very least mark the property as "Under Offer". This saves us, your potential customers looking for a place that ISNT under offer, wasting a tremendous amount of time, and leaving you with the people who are happy or have the time to chase properties that ARE under offer calling in to you.

Alfonso · 16 April 2022

★★★★★ 5/5

Google

A really lovely agent to deal with, staff are friendly and professional. George in particular is very friendly and always has time for you.

Sarah · 16 March 2026

★★★★★ 5/5

Google

I recently sold a property on behalf of an elderly relative. The service I received from the team at the Highcliffe branch was outstanding from start to finish, with Ross in particular guiding the sale expertly through every hurdle that came up along the way. They were professional and personable, and I would not hesitate to recommend them.

Ken · 26 March 2023

★★★★★ 1/5

Google

Awful service , if I was a landlord and this company were looking after my properties I’d be massively disappointed. Poor customer service and completely uninterested in the customer. Go elsewhere

Yan · 26 October 2025

★★★★★ 5/5

Google

A professional team of property experts that go above and beyond what's necessary, in order to deliver excellent standards of customer service with a smile. I highly recommend Ross Nicholas Highcliffe without hesitation... Keep up your good work guys.. 👏👏👏👏 …

Stephen · 25 March 2024

★★★★★ 5/5

Google

Ross and his team are simply the best! Nothing was too much trouble. Ross went above and beyond to make the sale of our dad’s home as smooth as possible. Extremely responsive and always available to answer any questions or help with the entire process. Make Ross your Real Estate Agent - you won’t be disappointed! Thank you!

Helen · 16 April 2022

★★★★★ 5/5

Google

The service we received from Ross Nicholas was above and beyond our expectations. In particular Ross Croucher, was very professional, keeping us updated on the progress of our sale and purchase. We had a few “bumps in the road” but Ross always went the extra mile on our behalf to ensure we got there in the end.

Robin · 16 April 2021

★★★★★ 5/5

Google

Great Communication and friendly staff, would definatley recommend.

Oliver · 11 September 2025

★★★★★ 5/5

Google

Very professional people, highly recommended, very helpful in all aspects dealing with housing matters.

Peter · 25 March 2024

★★★★★ 5/5

Google

The team at Ross Nicholas sold our property in April. From valuation to completion, the whole process was handled in a friendly and professional manner, and, at times, going over and above the call of duty regarding viewings and …

Angela · 16 April 2021

★★★★★ 5/5

Google

It was a delight to work with the team at Highcliffe during the sale of our property. They are excellent communicators and very professional in the way they do business, even when tested!

Richard · 16 April 2022

★★★★★ 5/5

Google

If you are unsure as to who to sell your property through then do not hesitate with this Agency. Their customer care is second to none, the details they prepare of your dwelling are extremely good and the staff do their utmost in being able to get you the buyer via the various channels available to them.I would recommend getting Ross Nicholas to at least give you a quote before deciding who to sell your property through.

David · 18 June 2015

★★★★★ 5/5

Google

Practical. No fuss. Professional.

Harry · 25 March 2024

★★★★★ 5/5

Google

Brilliant team at the Highcliffe Office. Highly recommend them for their professionalism, tenacity and friendliness.

Debs · 26 March 2023

★★★★★ 5/5

Google

Very professional, great work ethic, hard working, supportive to clients...& These guys can sell property.. George, Ross & Jake are the top team in Highcliffe Highly recommended !

SteveUK · 16 April 2020

★★★★★ 5/5

Google

We feel that we are not just a number on their books. Jake keeps us posted with regularly updates. Fantastic customer care/service.

Nicola · 16 April 2021

★★★★★ 1/5

Google

Terrible service, underhand, and allowed if not instigated a case of gazumping. Cost us a lot of money and couldn't have cared less. Avoid!

Phil · 16 June 2020