Reeds Rains reviews in Chorley

★★★★★ 5/5

Trustpilot

After calling for a viewing an…

After calling for a viewing an arrangement was made within a couple of days atva convenient time. My offer was placed and accepted without having a long drawn out wait. I was sent an email informing me that i would be looked after and informed throughout the process.

Lynne · 15 August 2024

★★★★★ 1/5

Trustpilot

Worst service ever

I wouldn’t recommend renting from this estate agent as they are a nightmare to get your security deposit back from. My landlord agreed to return my full security deposit and 18 days and numerous excuses later from advisors in the moving out team and I still am without my deposit. They wouldn’t know good customer service if it smacked them in the face.And their response says to email that address I have and I’ve emailed a complaint but yet can respond to trust pilot but not my emails

Louise · 28 February 2022

★★★★★ 1/5

Trustpilot

Absolutely horrific

They had no regards toward us as a tennant or towards our landlady. They failed to get in touch with us when the contract was up for renewal, we had to constantly chase them. Our landlady opted for them to fully manage the property and do inspections. They never did as many as they were paid to but always kept taking a cut before the rent reached the landlady.When trying to hand our months notice in they declined it. Luckily I cross checked this with our contract and had to contact them again, which they did end up accepting in the end. Due to this delay we nearly lost the house we were moving into to a different couple. I contacted them via email and phone approx 5 times alone about where to hand the keys back as our local branch didn't exist anymore. Nobody seemed to have a clue. When it came to the deposit it took us nearly 2 months to get it back. The landlady hadn't disputed anything, they just hadn't bothered to contact the landlady or the TDS. We ended up raising a dispute, the TDS couldn't even get a response from them so ended up releasing the funds that way. They tried to over charge us on the overlap of rent which took me caused me waste further time emailing and calling. Early on in the contract they tried to charge me a fee to renew the contract despite the new legislation that came in regarding this. All the contact I had (or lack of) was with my property manager Ella Slack. Maybe the issues I experienced isnt company wide and are down to this one individual. However, if this is a case, I strongly recommend if managment see this review, you check the notes on the system and you will see how many time I called and emailed to move out of a property as requested by yourselves. Its not that I was even trying to leave mid contract, the landlady wanted to move back in and gave 2 months notice and I was just trying to adhere to that. I think it must have took what feels like 20 calls and emails to arrange this.

Danielle · 17 February 2022

★★★★★ 1/5

Trustpilot

If I could leave a zero star rating I…

Reeds Rains Evesham If I could leave a zero star rating I would. During the process of finding a purchaser we were not advised of some viewings, told the wrong times and agent was late on more than one occasion. After getting an offer the progress chasing was non existent. Save your money and use someone like Purplebricks as you WILL be doing all the chasing. After trying to complain, they were aggressive and completely unhelpful. Absolutely shocking and we wish we never had anything to do with themUPDATE Your complaint procedure is about as useful as your contract ( which by the way, you never gave me a copy of) and you did not give me an opportunity to exhaust said procedure before bullying us into making payment of your commission.

Customer · 7 February 2022

★★★★★ 5/5

Trustpilot

Excellent service

So glad I have went with reeds rains to sell our house they have been so helpful and any questions I have had they have answered them for me all the staff are so polite and always there to help

Danielle · 11 December 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Surveyor was great

Reeds Rains Surveyor was great and really understood the local market. Hi valuation was spot on and we sold the house within Three weeks and got a good price for it.

Michael · 23 August 2024

★★★★★ 1/5

Trustpilot

Reeds rains wrexham bad experience

Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.

Thomas · 19 January 2022

★★★★★ 1/5

Trustpilot

Chorley Ignore your emails

Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.

J · 13 January 2022

★★★★★ 1/5

Trustpilot

This is hands down is the single worst…

This is hands down is the single worst company I’ve ever I’ve ever dealt with. Over the years I’ve had a whole host problems with inventory checks (they didn’t even take any photographs for my first inventory), the maintenance department and the billings team and the drafting of the tenancy agreement terms (which has changed during the pandemic but RR hadn’t updated). All the departments are fragmented. Anyone I ever speak to hasn’t the slightest clue what is going on, are never willing to help and just do their utmost to pass the issue to another clueless person in another department. While I see the sales side of this has positive reviews and that has alao been my experience. The lettings side is completely chaotic. Steer clear!

Helios · 11 January 2022

★★★★★ 5/5

Trustpilot

Very helpful professional team

Very helpful professional team. They kept me informed of how much interest there was in my property. I felt they matched my property well to potential buyers. I also felt I could call in and talk to someone if I had any questions.

Sylvie · 18 October 2024

★★★★★ 5/5

Trustpilot

Even though we haven’t finalized the…

Even though we haven’t finalized the agreement, I highly recommend the agency as very quick to respond

Aga · 8 September 2025

★★★★★ 5/5

Google

Very happy with the overall service from Reeds Rains. Sonia was excellent throughout the whole process from finding us the perfect property to ensuring it all went smoothly. Wouldn’t hesitate to recommend the Chorley branch.

Harriet · 22 June 2021

★★★★★ 5/5

Google

The staff at Reeds Rains at Chorley have been absolutely fantastic! As a buyer I couldn't have asked for a better agency. As well as being highly professional, efficient, attentive and proactive the team was so friendly and welcoming and it was a pleasure meeting them. Special thanks go to Toni Barron for her absolute brilliant service! I wholeheartedly recommend Reeds Rains!

JEM · 14 April 2025

★★★★★ 1/5

Trustpilot

Tenants Beware!

Absolutely terrible letting agents. Maintenance line might as well not exist. They do not respond to issues reported or say they will call back and never do. We even had them "booking contractors" to attend but then not showing up during our tenancy. We were left with a leaking toilet for 10 months which ruined walls and carpets in three rooms. We have now lost some of our deposit due to their negligence through the mydeposits scheme they use. Damage caused by the leak has now left us out of pocket. Disgraceful and shameless company. We paid our rent, looked after the property and had it professionally cleaned upon check out. The house was riddled with damp from top to bottom and reported many, many times. Disgusted with the company.Stay well clear.

Adele · 21 December 2021

★★★★★ 1/5

Trustpilot

Because of loosing my job because of…

Because of loosing my job because of covid having a gap in pay I was late paying November rent made the payment on the 17th December at 10:30 with agreement to pay December rent by the end of December.At 11:30 on the 17th December I was issued a court letter falsely claiming I still owed 2 months rent and threat of eviction when the truth is at time of letter being issued I owed 65% of the rent for December while still in December

Mr · 20 December 2021

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.

Amber · 28 September 2022

★★★★★ 1/5

Trustpilot

Reed Rains maintenance is awful

Reed Rains maintenance is awful! Simply the worst estate agent maintenance I've ever dealt with! They never get back to my emails, never get back to me when I call them when they say they will. I've contacted about the same issues many times with no response. If the landlord is rubbish, then at least the estate agent can get back to me saying they're still waiting on the landlord. Ridiculous service, avoid at all costs. They also didn't ask the landlord to fix a water leak in the toilet until after we moved in (flusher was leaking into toilet bowl so no damage).

Omar · 16 December 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

Don’t know why I even bother at this pointStill no answer from reeds rainsThey’ve committed so many illegal acts that I’ve had enough…And to think I’m gonna send an email to their customer service team again they can think again… You know them comments they put on your bad review posts on here?? Oh well think again if you think they reply because I’ve not heard a single peep JUST like the Hanley Stoke on Trent branch who have been ignoring me for 5 weeks about my deposit…Not being kept in the loop, not being told what’s going on… at this point it seems like theyre ignoring me so they can illegally keep the depositI’ve had enoughWorst most vile company I’ve ever had the misfortune of working with! AVOID AT ALL COSTS

Sasha · 15 December 2021

★★★★★ 1/5

Trustpilot

BE WARNED ABOUT THESE THIEVES

The worst, most dishonest bunch of charlatans i have ever encountered. Landlords, take notice of the many, many terrible reviews on the web and don’t be another victim. In a nutshell, they won’t pay you. They will collect rent from your tenants and hold on to it. Send them your bank details, ask for a reason why they don’t pay. All will be either ignored or referred to another office in Southampton. I’ve turned up at their offices to try to spur them into paying me. I was told they have tens of thousands of pounds of MY MONEY in an account, but it’s “on hold”. Unfortunately, they don’t know why it’s on hold, they’re owed no money from me. It’s simply not worth investing in property if you use Reeds Rains for your letting agents. Don’t take just my word for it, DO YOUR RESEARCH. Currently going through their internal complaints procedure, then I’ll be reporting to Property Mark for dishonesty and the Ombudsman. I believe there are a great deal of outstanding cases against them. DONT BE THE NEXT VICTIM

Alan · 14 December 2021

★★★★★ 5/5

Trustpilot

Great Job

I used a different estate agent to try and sell my house in Pelaw. They let 3 buyers slip through their fingers even after having 3 acceptable offers on the table. So I decided to use Reed Rains instead. Sarah from the Jarrow Branch was very knowledgeable and professional their first 'prospect' viewed the property made an offer and purchased the property within 2 weeks of engaging Reed Rains. Thank you Sarah.

David · 25 January 2020

★★★★★ 5/5

Trustpilot

Sarah was very helpful throughout the…

Sarah was very helpful throughout the entire process of renting out my house. Always attentive to detail and responded to my questions with great ability. Thank you

Lukasz · 16 August 2022

★★★★★ 1/5

Trustpilot

Completely garbage, I wish I could give a negative mark, fail company, never work with them.

Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service

Max · 11 August 2022

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022

★★★★★ 2/5

Trustpilot

Unnecessary charges for buyers

Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)

Hardik · 8 March 2024